Exceptional experience. Exceptional service. Great selection…read more These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair.

Went in this evening to pick up 3 small items I need for a…read moretrip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice.

I recently went to the AWAY store to purchase a carry on suitcase. I walked in and was helped…read moreimmediately. The young lady helping me was pleasant and answered all of my questions. I can't wait to use my suitcase.

Amazing customer service! Nikita was so helpful in finding my old order. Fantastic store with great…read morecustomer service!

Best service from Mary and her team; she has the best quality and great turnaround time too. She is…read morecreative and funny and makes such a great customer service experience! I love coming in to see all her new merchandise!

Embroidered t-shirts for my business. Came out great, on time, and much cheaper than most others…read morequoted me. Definitely professionally ran. Will come back

I needed a small bag to fit an unusually sized laptop (13.5" x 10"). The sales lady showed me two…read moreoptions, one of which is perfect! And 100% Italian leather--nice! I tried two other luggage stores before this, with no success. Would definitely come back if needing additional bags. They have wallets, too.

I love how this brand really tries to find true craftsmen in the pursuit of bringing its customers…read moreproducts that immediately standout for its craftsmanship and quality. If you're looking for something that is novel, handmade, and unique; than this is the place to go. Otherwise you would probably have to travel to Italy and search for all these products yourself. Good thing they do it for you.

Always a stellar experience here. Such a warm and friendly environment and all their inventory has…read morebeen so thoughtfully curated. The vibes are just immaculate. I have several pieces from here that decorate my home and they've become conversation starters for my family and friends. I honestly can't say enough good things. I just love Redemption!

I've been wanting to go to Redemption for several months and finally made it to downtown Campbell…read moretoday to check it out. It's a cute boutique offering California-made items such as pottery, clothes, skin care products, jewelry, art, and more. The store is nicely organized and their items are neatly displayed. A table with pottery near the entrance caught my eye right away. I also enjoyed checking out the flavored salts and oils for cooking, room diffusers, wall art, and jewelry. I was surprised to see they carry the wonderful Osea skin care products as I didn't know they were made in California. I ended up buying a ceramic spoon rest, room spray, and a tiny gold "diamond" ring. Their prices were reasonable. The store owner rang up my items and was very friendly and nice. I will definitely be back to shop here again.

The staff at romantiques was lovely!! Sara and Sue were super friendly and helpful. I tried the…read moreElia Perfume and it was amazing! They offered champagne( which I gladly accepted) would recommend coming here to any gals looking for comfy loungewear or bras! They offer bra fittings and their service is excellent!

First time shopper. The flannel pjs displayed outside drew me in-- there's a lot of good selection…read more I snapped up flannel pj pants by PJ Salvage. Usually they are sold in a set so it was nice this was separate. They offered me champagne or hot chocolate! So tempting! It's not just pjs and intimates-- there is also jewelry and other gifts. They have soft pjs and other cozy items like cardigans and more. The customer service was great-- they were both friendly and helpful. I want to bring my Mom back here to find a night gown!

Such a great shop with unique gifts and treasures. One of a kind apparel, art and accessories that…read moreyou don't see every day. The owner has been there each time I've visited and she's lovely and welcoming and appreciative of her shoppers. I'm new to the area and she made me feel so welcome. I'm addicted to a local line of candles she carries.

Deb has such a lovely array of clothing, accessories, home goods, and more! She supports a lot of…read morelocal artists and makers too. I've bought a few pieces of clothing from her and always get compliments when I wear them. Definitely stop by if you're in downtown Campbell, her shop is a gem!

I'm so happy Domus Gift Shop is back! I used to shop at the Los Gatos and Willow Glen locations…read moremany years ago and was sad when they closed. The Los Gatos location opened back up in 2023, but I just found out about it. Stopped in today and they still have the best stuff. I saw so many things I wanted to buy, but decided to think about it a little more before I do. On my list is a retro kitchen clock that looks like the one from my childhood, cutting board with a built in lemon zester and knife sharpener, rechargeable lantern in a cherry blossom pattern, air fryer cookbook, onion saver, and a melamine bowl with a cute design on it. The staff was friendly and helpful, and their prices are reasonable. It was such a joy to be back at Domus!

IMHO As usual, the…read morefirst store we drop into is Domus, whenever we hit Los Gatos. Who doesn't love perusing a beautiful gift shop featuring tons of kitchen gadgets, stationery, tableware, faux flowers, etc. I love seeing their seasonal merchandise displays. This month the store was decorated for both Valentine's Day and Chinese New Years! See ya next time!