The short story - Stellar Solar is Excellent!
As a recovering engineer, I did extensive research on panels, inverters and installers when I decided to go solar. I got quotes from Stellar, Baker and Sullivan and several other local companies. Stellar's prices were the lowest for both mid-range LG and prime SunPower panels. But what impressed me the most was the level of knowledge, expertise and professionalism of the entire staff at Stellar. When I began asking my extensive list of technical questions, I expected to be met with the verbal equivalent of a deer in the headlights. But my Solar Consultant, Keith Davey, cheerfully answered every question with data, facts and knowledge above what I am used to when dealing with "Salesmen". He immediately sent me data sheets, copies of warranties, brochures, etc. along with a proposal to enable me to make a well informed decision on both the type of panels and what company I wanted for an installer.
Keith came to my home for a pre-screen and final discussion of the process and costs. I signed the contract on a Friday afternoon. Within hours, I had a call to schedule my full site survey Saturday, the next day. The two man team was on time, very friendly and took time to explain exactly what they were doing and show me the process and the next steps. On Monday, Keith sent me a copy of the survey results and a panel layout drawing for approval. I discussed some changes I wanted on the layout drawing and after the revision was sent, I approved the drawings. I was told that the permitting process with the county would take a couple of weeks at a minimum. One week later, I received a call from Stellar and the install date was set for the following week.
Edgar and his installation team arrived on time and took the time to individually introduce themselves. They were very well organized and careful around the house. Edgar and I did a walk-through of what would be happening, where they wanted to place the conduit, etc. There was never any pressure and they happily took my suggestions and began work. Given my background as both an engineer and a senior operations manager at manufacturing companies, I was carefully watching the details of their work. I was blown away by the skills and attention to details that the entire crew displayed. Every cut and connection was precise, every piece of conduit was color matched and painted to blend in with the house. If I asked a question, which ever one of the team was there answered and explained exactly what was being done. But beyond that, each of the team members was articulate, friendly and truly seemed to be enjoying the work even on a very hot day.
Edgar and I did a final walk-through while the team cleaned up and prepared to leave. He explained the next steps and how to turn on the system once SDG&E gave permission. The next morning, I received a call to schedule the inspection of the system by the county the following day. Stellar arrive about 8:00 AM, did some final work and waited for the inspector to arrive. Once the system passed inspection, they call to let me know it passed and explained the last phase; waiting for SDG&E to approve the system. I was told that could take 10 working days. The following day I received an E-mail from SDG&E with an explanation of the process.
After the 10 days, and hearing nothing from SDG&E, I call them. They had everything they needed and claimed they were waiting for a $132 payment from Stellar. When I call Stellar, I was quickly transferred to Annie, the company Controller, and informed that Stellar hand delivered payment to them nine days earlier. It seems SDG&E's accounting department is having problems tracking their money. Annie told me that many of San Diego's new customers were also waiting for the turn on notice and that she was working to resolve the issue. Later that afternoon, she called me back to inform me that SDG&E had provided the turn on notice and I would be called later in the day about the final system monitor installation. That monitor install is now scheduled for next Tuesday.
Throughout the entire process, Stellar has been responsive, professional, on time and kept me informed at every stage. Today, while watching my meter going backwards a little over a month from signing the contract, I am still impressed with the entire team at Stellar. They have constantly been voted San Diego's best Solar Company and there are very good reasons for that accomplishment. If you ever thought about going solar, they are the best ones to go with! Thank you Kent Harle for presiding over an amazing company. read more