I had a great experience with my family a few months ago at this restaurant, my server was a girl named Kylie, she was very sweet and always helped us right away when needed. thanks Kylie, keep up the good work! read more

This was our first visit to the Pensacola Steak 'n Shake after years of skipping the chain due to poor service at another location. We'd been wanting to give it another shot after hearing about their commitment to healthier cooking options, and I was especially excited to try the beef tallow fried French fries. The America 250 campaign caught our eye, so we stopped in for dinner--and wow, what a turnaround! The double cheeseburger was fantastic--a perfectly cooked smash burger with great flavor and that ideal crispy edge. But the fries? They were incredible. Hands down the best French fries I've ever eaten, and definitely the best fast-food style I've ever had. Crispy, perfectly seasoned, and that beef tallow makes all the difference. We finished it off with a perfect milkshake--creamy, thick, and exactly what you want. We've already gone back twice since that first visit. This location has earned a permanent spot in our rotation. Highly recommend! MAHA! read more

Steak ’n Shake - ORIGINAL Double Steakburger with cheese - Burgers Near Me - Pensacola, Florida

My family recently visited Steak n' Shake. Everything was great. Our server, Rachel, took good care of us. We ordered a variety of burgers, grilled cheese, and I tried the steak frank with chili and cheese. The fries here are absolutely fantastic! Frying them the old fashioned way in beef tallow is just awesome. I just had a soda, but the rest of the family had shakes, which are reportedly very tasty. The place is kind of a throwback to the 50's or 60's, except that it has all the modern electronic mechanisms in place to keep up with technology. The vibe however is a fun retro feel. We love it. We'll surely be back! read more

One of the best tasting hamburgers we've had on our trip. The waitress was so friendly and efficient in fact we noticed all the help was happy and made everyone in the place feel good. The restrooms were spotless . Have to congratulate this place it was good and great service. read more

Sunday 6:00PM...Birthday dinner for 2 Parking. - Private full lot. Easy access. Handicap spaces in front. Service - Full staff...all friendly and courteous. Excellent, speedy, snd efficient waitress. Polite too !! Ambiance - very clean and brightly lite. Very impressive. Perfection! Food - French fries are VERY tasty and excellent. Fried in tallow oil for perfection. Best of any fast food brands!!! 2 Single Steakburgers - NOT greasy just so tasty...it's better than any of the competition. Very highly recommended. Fountain Coke full flavored...not watery. We loved it. Do yourself a favor and try this location. Personal happy service. read more

Went through the drive thru for a quick dinner pick up after leaving the airport. Food was decent, but rather sloppily put together - the burger was messy when unwrapped and was also missing requested toppings (even though it was repeated back). The fries were barely packed and wasn't worth the price. Shakes are always good though. read more

Steak ’n Shake - Kit-Kat Shake - Burgers Near Me - Pensacola, Florida

My first visit here. I gotta say it was very good. I had the Garlic Burger with no bread and Wow it's delicious. Drea was awesome. She knew the menu made suggestions and I love that. We will be coming back but not having the Shake next time. Great place with good food and it won't break the bank. read more

I visited a Steak and Shake one other time. That visit was over ten years ago. I don't remember much, so we decided to give them a try for lunch. Their burgers come in a basket with fries. And let me just start by saying I really enjoyed the fries! They are really thin cut, they were very fresh, and they were sooo tasty! The burgers were really good, too. The place was pretty busy, so service was a little delayed, but not too much. We got everything we needed and we enjoyed our lunch very much. Staff was doing a good job keeping the place clean. Kinda feels like a drive-in or diner from days gone by. Felt almost reminiscent of Arnold's from Happy Days. It made me happy in any case. It's safe to say, we'll be back! read more

I sat in here and the lady didint come to our table once we were here for 32 minutes Not one refill nor checkup I know I'm not entitled to it but still it's the point that and our server just had an attitude read more

The food is delicious. The server is so fast going to your table welcome wait for a seat service is the best only takes a minute Ambiance, am I kidding the best. This location is the best. Oh and don't be fooled by the parking lot. It looks full around 12-2 but the restaurant is not very packed so don't be fooled. The BATHROOMS are actually decently cleaned so just go read more

I waited for 25 minutes to get my order taken the server only wanted to do drive-thru so that left the inside customerto wait longer time and as she comes back in she showing us the customer her tips she got girl take my order I just got up and left to fine Me something elseto eat I don't recommend going to this place late nights read more

The burger bun had a MASSIVE spot of mold on it. When I brought it to the manager's attention he lacked urgency and care due to the situation timing interrupting HIS meal. Absolutely disgusting food and behavior! read more

Steak ’n Shake - Moldy Garlic Double Steakburger - Burgers Near Me - Pensacola, Florida

Shame on Steak and Shake. I'll be contacting an Attorney to see about a legal claim. When you order at menu board a timer starts and when you leave the pay, pick up order window the second timer tells management how long it took from when the order was taken, and the customer picks up and leaves the business. After you pay, they direct you to pull forward 50 feet and a employee will bring out your food. Ive had to wait in that position sometimes up to 20 minutes. Under state consumer-protection or unfair-trade-practice laws if the restaurant intentionally misrepresents wait times to the public (including to manipulate online metrics or reviews) you have a legal claim. My suggestion to Management is to change these deceptive practices and give the customer his order at the window. read more

This is by far the best burger deal in town. I don't eat out often, but my first choice is at Steak'n Shake. Always great service, never a long wait to get seated or served, and the price is right. Can't wait to see the flag pole installed. I'll certainly be back more often... read more

Our waitress Cedrea was Awesome! She was serving about 6+ tables and didn't let anyone's drink go low and make sure every table had what they needed. The food is always good. We eat here when we come to Pensacola. read more

Steak + Shakes. Can you get a better COMBO holy smokes this is like WAIT take Freddy's you know the other burger place upgrade that to +100000000000 AMAZINGNESS MOST AMAZING BUTGER OF MY LIFE!!!!!!!!!! read more

Steak n Shake on Airport has become our go to spot! Friendly staff and tasty burgers. They switched over to beef tallow and it has been a game changer for us. We love their patriotic spirit and can do attitude! read more

We walked in and were asked if we were dining in or take out. We said take out and went up to the self serve station but realized what we wanted wasn't on the menu so we waited at the front for 10-15 minutes, while workers were on their phones. A worker walked up to us said they would be back, we waited another 5 minutes and no one showed up so then went to be seated. We told the waitress that we were just wanting take out but no one was helping us and that the self serve didn't have what we wanted. She then yelled at us to go back up to the counter, we explained what happened and she just kept repeating herself. We got up and left and the waitress yelled across the store saying that we were assholes for the whole restaurant to hear. The store wasn't busy, about four tables seated, and as far as we could tell only one car in the drive through. read more

At approximately 1:50 pm on Wednesday, October 1, 2025, I and my wife went to the Steak 'n Shake restaurant located at 2057 Airport Boulevard in Pensacola. It was my wife's 64th birthday. When we walked into the restaurant, we went to sit at our favorite table. After we sat down, the young female employee rudely pointed to a sign which read, "Please Wait To Be Seated." We hadn't seen the sign because it was positioned off to the side, not directly when you walk in the door. We then ordered some Coke's while I tried to let the matter go, but it was bothering me a lot how she had mistreated us, treating us like children. So, we decided to leave and go elsewhere, to a restaurant where they appreciate their customers. With two Coke's in her hand, the female employee then asked why we were leaving and I told her, "I don't like that you pointed out that sign to us; we are the customers." We left. She shouldn't have made an issue to us about the stupid sign. Who cares if we sat down on our own? She should have been glad that we came. Furthermore, you would only expect to wait to be seated in an upper scale establishment, not at a small burger joint. The young woman needs to learn to show respect for the customers or be fired. This is bad management. It matters how you treat customers. read more

Good food and prices. Lovely staff as they are very helpful. I recommend highly. Open late.

Service was good but was upcharged for onion rings. Fries comes with order and if ordered separately they are same price as onion rings. So why the upcharge? Make it make sense. Manager was condescending. read more

OMG I LOVE STEAK AND SHAKE! The burgers are literally delicious and the shakes have so many different flavors. Also they have amazing service! The vibes are so chill and I highly recommend going here if your looking for a small dinner/lunch outing or just looking for a place to eat. The workers are also really nice! It's me and my sister's favorite restaurant, 5 stars. read more

I ordered on the app. The food was finished and waiting on me when I arrived except for the drink. It took several minutes for the wait staff, which were not busy to bring the drink so I could leave. Got to the car and was excited to eat the fries on the way home. They were cold and unappetizing. I dug into the chili 5 way as soon as I got to the house. It'd been a long time since I had eaten food from this restaurant. I found the taste to be off from what I recalled. I finished it anyway. Then I started in on the Frisco melt, which also was unappetizing to look at. One bite was all it took. Nasty taste. Thrown right in the trash. After a couple hours, my stomach began hurting and I got a headache that won't quit. Conclude what you will. read more

I LOVE Steak and Shake. We got a small order, but still, the food came out shockingly fast. It was under 5 minutes for food to feed 3 people came out. Also the workers were some of the nicest workers Ive seen. It was very calm and quiet in there, great for small outings. Love you Steak n Shakee! read more

I was traveling and just wanted a quick bite to eat--not in my car, but at a table where I could sit down for a few minutes and relax. I walked into this Steak 'n Shake expecting to use one of the self-order kiosks which clearly said they could be used for both dining in and takeout. Instead, I was told that I couldn't use the kiosk for dine-in orders "because they were getting new machines" or something like that, and was forced to go through full table service instead. That meant waiting longer, dealing with an unnecessary card handoff, and having to sign a paper tip slip--all for a simple burger I could've ordered and paid for myself in less than a minute. To top it off, a staff member made an odd, condescending comment about how "this isn't Alabama", which felt unnecessary and unprofessional. It's frustrating to see a place that clearly has the tech to streamline the experience--especially for travelers--actively block you from using it. I wasn't asking for fast food service. I was asking for a modern, self-directed option they already had available. Until this location decides whether it wants to operate like a 21st-century restaurant or keep clinging to outdated rituals, I'd avoid this outfit like the plague if you're short on time or patience. read more

Though this won't be a very long review - it's only because I usually go there for their milk shakes! They have the classics milk shake choices: chocolate, vanilla, strawberry and banana. Then they have the specialty milk shake flavors such as birthday cake, Nutella, cotton candy, etc. We both chose the Reese's Peanut Butter Cup milk shakes. They are even more heavenly than the pics! They also state on their website that they have Happy Hour which is half priced milk shakes and drinks. It states those hours are: Monday thru Friday 2-4 pm. I will next try their food because it always smells so good when I am there!! read more

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Food was good and hot . Server was friendly, seemed very busy. Clean. Only complaint I have was we wanted the old school milkshake in glass and server put them in to-go cups. My kids were bummed. But.. they were good just no cherry or whipped cream. read more

Well sadly, another one bites the dust. I have been coming to steak 'n Shake for years. It is the one place that I love coming to when I come to this side of town but this is now the third time that my meal is not made the way it should be. The meat tastes like it was warmed up and dried by microwave. The "grilled" onions are mixed in with raw. The bread isn't soft. The cheese isn't melted. The fries were chewy and lukewarm with no golden color to them. Management is not doing their job and the "locally run" is a crock! If the owner was that invested in his business he would be more knowledgeable of how Food is coming out of the kitchen. Do yourself a favor and do not come disappointed $11 that the toilet. read more

Steak ’n Shake - Dry bread, dry patty, cold cheese, raw onions - Burgers Near Me - Pensacola, Florida

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Love the food it's always good. Every waitress we've had has always been really nice. It's a clean place and very affordable! We love going here! My daughter loves the apple sauce and fries! read more

Great hamburgers and excellent service for a reasonable price! Great lunch spot for the wife and I.

First, I wanted to say that I like steak n' shake as a whole because of the steak burgers. The food here was decent enough and the staff was pleasant but the place needs some help. There are ceiling tiles where you can see there were roof leaks that have not been replaced. Ceiling tiles are relatively easy and cheap to replace yet, this not happened. One of the air conditioner registers were dripping water on a table constantly That could be because the air conditioner was that extremely low, so low that must patrons complained about how cold it was. The floors needed a good mopping. The steak n' shake sign that says "famous for our steak burgers" was burned out. read more

They actually deserve ZERO stars. Negative five stars, if I could. I was under the impression that the burgers were made fresh and cooked to order. I visited two other Steak 'n Shake locations further down South and both were fresh, hot, and good so I assumed this location would be too. First of all, the other locations had the 4.44 meals, this one does not. We ordered two original double steak burgers with cheese. Both burgers were cold, stale and dry. The meat was overly crispy and cold. The hamburger bun itself wasn't even fresh. There was no way that burger was made fresh, it was definitely from earlier in the day. Fries were the only hot thing. My passenger ate their food because they needed to take meds and I chose to return mine for a refund. Went back in the drive thru, told them the issue and there was no apology given, an offer to rectify the situation, nothing. Nobody cared that two customers were unhappy with the quality of their food. I assume the black female with the dreads was the manager since she had to come over and process the refund. She handed me back my card without saying a word and handed me my receipt without saying a word. Just looking at me with a attitude like she's upset that I refused to eat cold stale food that I paid for with my hard earned money. Poor customer service and rude workers/managers is not cool at all. I will never eat at this location again. read more

Why do the wait staff have to be so loud? Especially some of them. Yelling across the room is not cool and no one needs to hear your struggles in life. read more

Bomb! From California and haven't been to one. Our group of 4 was pleasantly impressed. Our server was great and polite. I believe her name was Chandrey? She was a doll, 10/10! Wish this was where I'm from! read more

We have not been in a while and were looking forward to the 'chili 5 way'. the portion size has been reduced to less than a child's serving. It was very disappointing. The food was good as far as taste, but we will not be going back again because it will be foolish to buy two portions for each person. read more

I always order their royale burger.. love their milkshake but I always order the regular chocolate or vanilla not any of the specialties on their menu but they are still good read more

Steak ’n Shake - Royale Burger - Burgers Near Me - Pensacola, Florida

I was sad today when I saw the Steak n Shake menu, it was just a very short and boring print out. Basics, nothing new or interesting. The waitress said they don't have regular ice cream anymore, just soft serve. So the the hand-dipped shakes that earned them their Zagat award are gone, even though the sign is still up. No hot fudge sundaes or other ice cream treats. The hot fudge sundaes were my favorite. I was excited to go, then became not so excited to be there. We had our doubles with cheese and some fries and left with no eagerness to return. read more

Steak ’n Shake - New menu. What happened to Steak n' Shake? Sadness. - Burgers Near Me - Pensacola, Florida

It's been like a year or so since I've been here. We decided to come here two nights ago and it was super packed. Luckily, we were seated quickly and our waitress was prompt and ready to take our orders. She was super bubbly, happy, and overall great. She checked up on us often. I ordered the cinnamon toast crunch milkshake. They are doing milkshake specials and have breakfast cereal flavors. I love the milkshakes here as they are huge! Always delicious too. My milkshake tastes exactly like cinnamon toast crunch milk. It had pieces of the cereal in and on top with a cherry. It was amazing!!! My bf had the turtle milkshake (caramel and chocolate) and he finished it all. I had the jalapeno crunch burger which has pepperjack cheese, lettuce, jalapenos, salsa, chipotle mayo, and fried onion pieces. I asked for bacon to be added on my burger but they forgot to add it. It was not spicy either, much to my disappointment. It was still a pretty good burger with flavors that mashed well together. The patty was thin, but juicy with some crispiness to it, which I really liked. All of the burgers come with fries and if you are expecting thick cut fries, steak fries, or crinkle fries, they don't have that here. The fries are very small, stringy, and thin (shoe string fries). However, they are super crispy and they give you a good amount of fries. I tried their Cajun seasoning on the fries for the first time and it was tasty. Prices are pretty cheap. Most of the menu items were $4-$7.The quality is pretty decent for what you are paying for. It's worth it in my opinion and they are open 24 hours! Do expect the place to be really busy on Friday and Saturday nights though. Service is usually pretty good too! read more

Steak ’n Shake - Jalapeno crunch burger and cinnamon toast crunch milkshake - Burgers Near Me - Pensacola, Florida

You guys did not disappoint the last two times I have visited this steak and shake! Heck yes I'll be back and heck yes I'm getting chili and cheese on my fries and with y'all's tasty burger and fries I'm getting me a shake to! I'll be back! Thanks so much for the awesome service on top of everything else!!! Will update with photo laterz read more

Don't waste your time or money! Walked in and there are two waitresses and they have a few customers not many and all the tables were dirty so we sat down in a dirty booth and when the waitress came over she didn't even attempt to clean off the table and started to just lay the menus down in the mess on the table so I asked her if we could get the table cleaned she pulled out a damp rag from her apron (that looked like she had been cleaning the floor with!) should have left then but we didn't.. well lesson learned cause the food was awful also so we won't be back... oh and I can't post this without a star rating but if I could it would be a 0 star rating! read more