Parisa checked on tables to make sure everyone was happy. Soft music playing in background. Food came out quickly and they are the best burgers in town. Including Whataburger, Shake Shack, Five Guys, IMHO. Favorite Peanut Butter shake didn't disappoint. Yum yum visit. Thank you. Staff super friendly. read more

Steak n Shake has always been a fav of mine and this location was pretty good. I haven't been to this location in a few years but it was good. The only negative thing was the floor felt greasy and sticky. When you walk in, you place your order at the kiosk, get your receipt and wait for your order to be called. For our party of 4 we ordered the $4 meals and they came out pretty fast and hot. I like that they had the option to get my burger lettuce wrapped, since I'm on a diet. The staff were very helpful and came to clean/clear the table once we were done eating. For a quick meal this was a great place to stop by. read more

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I like that the food is made fresh to order. For the price the burgers are better than McDonald's ,Wendy's or any of the other fast food burger joints. The service is very quick and they call you by name ( if you have the rewards app). The manager Parisa - came by and checked that everything was okay. The ambiance is nice - some light music playing in background. read more

I had an incredibly frustrating experience today at the drive-thru (Store #502 on East Colonial Dr). The employee completely changed my order without my consent, claiming she was making it "cheaper," but ended up adding a large extra fry I didn't ask for and charging me $29.70.My order was simple: two burger combos, one completely plain burger, one vanilla shake, and one birthday cake shake. Instead, the plain burger came covered in ketchup, onions, and pickles. They also handed me two birthday cake shakes. When I corrected the employee, she rudely asked, "Do you want a vanilla one?" as if fixing her mistake was a massive inconvenience. When I finally got home, the shake she gave me wasn't even a birthday cake shake at all.They overcharged me, completely butchered a simple order, and threw in a terrible attitude to top it off. I have reached out to corporate for a full refund. Save yourself the headache and go elsewhere read more

Amazing service and amazing food. I didn't get the names of the people that served me but it was night shift.

Great service, good milkshakes , and fast paced it can never upset me or my brother we like coming here read more

Steak ’n Shake - Hands down they always get my milkshake right me and my brother love coming here - Burgers Near Me - Orlando, Florida

For fast food, Steak 'n Shake is not bad. It tries to capture that old fifties style diner feel and again, the burger and milk shakes are not bad for fast food. Let's not get ahead of ourselves and say that these burgers are amazing or anything like that. They certainly are not, but again, for fast food, they are not bad. This location is very conveniently located, it is right on East Colonial Drive and is convenient to not only the travelers on East Colonial Drive, but to the residents of Waterford Lakes, Avalon Parks and the slew of housing developments on the east side of Orlando, but it is also convenient to the University of Central Florida (UCF), so I am sure both students and faculty might find themselves here. The burgers are decently priced and again, they are pretty good (for fast food). All in all, not a bad place to grab a meal. read more

Steak ’n Shake - the outside of a restaurant - Burgers Near Me - Orlando, Florida

I used to love going to Steak 'n Shake for the double burger meal. While they improved the packaging so it didn't get sloppy and wet all over the bag, and improved the straw for the shake so you could actually drink it, they seriously drew back on the quality of the burger. I ordered a double with everything (mustard, ketchup, mayo, lettuce, tomato, onion, pickles), I got a dry couple of patties with one slice of cheese (they used to give two) with just a small dollop of ketchup and nothing else. Such a disappointment. SNS used to be a premium alternative to the substandard fast food burger places. Now it is just the same or worse. read more

The pandemic has transformed Steak 'n Shake into a much more efficient, kiosk/counter service place instead of the gawd awful waiter/waitress place where you'd wait and wait and wait for someone to come to your table. The self serve refills are also much preferred. Instead of sitting and waiting, you order via kiosks at the front of the store. I'm guessing they have an app too, but I didn't check. You order via touch screen and it's actually pretty slick and easy. I was impressed as it's come a long way since the early 90's Taco Bell kiosks they tested in my hometown area. Just a note as a few years ago, I ordered a 7x7 (7 patties, 7 slices of cheese) and paid $9.99 for it which was a pretty good deal. I didn't see it on the touch screen so not sure if it's still doable, which is probably a good thing. I absolutely hate steak fries and these are the complete opposite. Shoe String fries are the best other than the fact they get cold quicker. The fries on this night were hot and fresh and I didn't need ketchup to make them go down. Burger King fries definitely need Ketchup or Ranch Dressing or something to get them down. Not here! The burger was good too. The tomato on my burger was photo close-up worthy and may be one of the largest, nicest tomato slices I've seen served ever. Everything was fresh and delicious. I think they have milkshakes too, but didn't get one here. In the past, I've seen the ones that they dress up like a sundae and they always look good. They have a wide variety of shake options. I don't know how often I'd come back here as their "healthy" options are very limited, but I felt like cheat day was worth it for once, and at other places, I've felt cheated out of a cheat day with crappy food. Not here! Excellent and I love the new transformation. read more

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Always so reliable as I come here several times a month. The prices are amazing, Burger & fries still under $10, wow! Fast service, they always get it right, very great taste and the fries match perfectly. Such a solid go to place that is stable in such unstable times. read more

They always forget something when ordering online or in person. They never give you your full order something's always missing, cheese sauce and sides usually, today was all the fries to the combos i ordered. read more

Stopped in with my husband for a quick dinner. We have always enjoyed the food and service and hadn't been there in a while. We're surprised we had to order at the kiosk and pick up the food ourselves.We had always had table service before. Restaurant was clean, bathroom was acceptable. Got the food after a short wait, waited a bit more for the shakes. Shakes were good, burgers messy to eat. They forgot my bacon, but gave me extra when I went up and told them. Husband's onion rings were over fried but edible. However, three bites in, I found a hair in my burger. There was a manager sitting at a nearby table and heard about my no bacon and hair in burger, did nothing to fix the situation. Didn't even bother taking the burger back again for a second time. The chili cheese fries were massive but the chili is not as I remembered, pretty bad, actually. Paid quite a bit for bad food. Will not be returning unless we go through the drive through for a shake. read more

Can't vouch for their drive thru service but their customer service inside is great!!!! Food was good and fast

Food was good but prices keep going up and they skimp on the fries (which are very good)!! Service was good this time. They often don't smile or are even cordial. read more

Pros: The food and beverages are usually on par. The staff is usually fast fun and friendly. Cons: The burgers seem to be prepared inconsistently from time to time, which suggests that a problem may exist with the process. Also, they should be mindful of the music volume in the kitchen, it's unprofessional. People: Good Process: Good Product: Good Quality: Good Quantity: Good Value: Fair Cleanliness: Fair Ambience: Fair Timing: Good Attention To Detail: Fair read more

Steak ’n Shake - Burgers Near Me - Orlando, Florida

What a sorry ass excuse for a restaurant... Harvard should do a study on the incompetence of fast food workers because apparently this job can't be as easy as everyone thinks it is since these morons always fuck up the littlest things.. Let's start with a basic order of a steak burger, fries and milkshake. 1. The burger actually resembled a coherent sandwich so congrats to them for getting the bare minimum. 2. The fries were soggier than wet bread left in the sink after a Thanksgiving meal. 3. The fries were placed in a large soft drink cup instead of the proper holder 4. The milkshake was crammed under a regular soft drink lid instead of the proper cone. - As a result, the cherry was pushing up on the lid on the car ride home which ended with it leaking since the lid came undone. Genuinely, it'd be perfectly okay for them to screw all this up if these inbreds just let us know, "Hey, we all share a collective 1 brain cell under the Steak n Shake hive mind". Then they would at least have an excuse. Bonus Points: The Steak n Shake app ordering experience is painful. Hideous UI, it doesn't update your changes to your profile name and will keep whatever old name that's on your profile for your order resulting in more confusion. Additionally, the app never even lets you know when your online order is ready for pick up. I've never been depressed before but the fact that we live in a world where the most minuscule tasks are considered too much to handle by fast food workers makes me want to self harm read more

The food has always been phenomenal here and greatly packaged and kept safe. But there is such a huge downside, the inside of the diner is just gross. Everything is really dirty and greasy, it feels as if tables are never cleaned and they expect the customers to wipe them off. This place would instantly have 5 stars if they just cleaned the diner, from tables to floors, especially when it's extremely calm and not busy just like most days around midday. I really hope this will change by my next visit. read more

Steak n' Shake has a special place in my heart. My husband took me here on our first date. I moved away and haven't been by one in 18 years. They have great prices, and great shakes. I ordered a Frisco melt and a Kit Kat shake, and my husband ordered chilli and a patty melt. It was all delicious and the service was good. read more

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My food had ants in it. Extremely disgusting. When brought to the attention of the workers, they remade the food and said nothing about it. Nothing offered as apology. read more

Made the mistake of going to this Steak N Shake on 2/20/22 at 9 p.m. I had to tell them (Anneli) my order three times. I got my order, but they forgot to hand me my choc. milkshake, which was probably both our fault. I did a u-turn, and returned, and parked my car, and walked up to the window. You would of thought I was speaking Latin or something, because when I asked for the shake, they just stood there like zombies. I asked three times for the shake, and they just basically stood there and shut the drive-thru window on me. Finally, I got the shake, but it was PEANUT BUTTER. I couldn't tell that until I drove home. Meanwhile, the ladies were amazing rude to me. I wasn't the one that made two mistakes - not having the shake ready for me, and replacing it with the wrong flavor. Out of the blue, one of the girls screamed at me, "Don't you ever call me a fucking bitch again!" OMG, I NEVER EVER said that to anyone, nor would I. The manager came, pulled the crazy girl off of the window, and tried to calm things down. I get home, and have to toss out the milkshake........my husband is allergic to peanuts! :( This was insane.............all over their mistake. P.S. check your orders before you leave. P.S.S. when you make a mistake, like this one, it's always wise to simply say you are sorry, instead of making of lies to cover your stupidity. read more

My wife and I stopped in for a bargain lunch, "Four for $4" which includes a limited choice of burgers, fries, one side and two cookies. You really cannot beat this for lunch. With my meal, I had Chili as the side; and, an Orange Dream shake. My wife had Soup as her side; and, just iced tea. We were so pleased with out dining experience; and, the great service from Victori S that we doubled our meal cost in the tip -- $8 on a $12 tab! She was surprised and pleased with a 75% gratuity; I hope it made her day! read more

Hardly the world's greatest SnS. It took an unusually long time to be seated. There were plenty of open tables (all dirty), and a number of staff standing idly behind the counter. More than one person made eye contact but no one approached us for awhile. We finally get seated and place our order. My wife ordered a meal that comes with a cheeseburger and shake. My wife asks for no cheese on the burger, and says that she wants the shake after we eat. That way we don't have to choose between the shake melting or the food going cold. The server says 'sure.' A few minutes later she brings my wife's shake, and a few minutes after that she brings the rest of the food, and -- you guessed it -- cheese on my wife's burger. So we sent the burger back for a new one, and shared the already half melted shake. Can someone explain how the new burger was lukewarm on arrival? On top of that, one of the onion rings still had cheese from the last burger attached to it. Thankfully my garlic burger and fries came out just as they should have. Tasty, but at the cost of so much drama. We noticed a sign offering a $5 certificate with purchase of a $20 gift card. Turns out it's just a $5 off coupon, so it can't be used with other offers. Shady! Get it together Steak 'n' Shake! read more

With better customer service, professionalism and attention to detail, this could have been a 4-5 star review. We walked in and waited a very long time to be seated. I could see 6 people in the grill area that saw us, may of them just standing around and chatting. There were several employees in the dining room that saw us but we were not greeted or spoken to. We waited about 5 minutes to be seated with no other customers waiting. There were several clean tables and several dirty tables. When we were finally seated, there was no mention of the long wait. I ordered a double steak burger meal and made 2 requests: 1. No cheese 2. My shake after the meal My shake arrived before the meal...shocking, annoying, but I didn't complain. I gulped it down trying to beat the meal. Not 5 gulps later, my burger arrived WITH CHEESE. I don't eat cheese so I had to send it back. Unacceptable. The server didn't follow through with either of my requests. What on earth was she writing down when she took our order...perplexing. Side Notes: Some of the dining room employees were very loud and boisterous. This is a professional workplace with dining customers. The shake was too thin, almost like milk. The fries were lukewarm. Tip: The Purchase $20 Gift Card get a $5 Bonus Certificate Deal can be misleading. You receive a coupon for $5 off any regular menu price items. The free coupons they mail you are probably a better deal. read more

Steak ’n Shake - The May 2018 Free $5 Certificate is actually a $5 Off Purchase coupon good on regular menu prices. - Burgers Near Me - Orlando, Florida

So we're just going to stop making my favorite steak burger and act like it's okay ? Where's the Swiss Where's the mushrooms Where's the onions read more

We ordered 2 burger meals and 2 milkshakes. Burgers and fries were fine. Both milkshakes tasted like cigarettes!! Totally inedible and had to throw them away. Tasted like a cigarette was blended into the ice cream. Absolutely horrible. read more

We were in the mood for a basic burger and fries, so we decided to stop into this Steak n' Shake. Upon walking in, you could tell they were very busy. There was a huge line for the Takhomasak. I got the Bacon n' Cheese Single with Fries, a salad and a Cookie for $4. The burger was really on point! Not at all greasy and the fries were piping hot. Salad was fresh and the cookie was very moist. He ended up getting the Jalapeño Crunch Burger with Fries and thoroughly enjoyed it. We ended our meals with a Vanilla Malt Sake and an Oreo Cookie Mint Shake...both of which did not disappoint. This visit hit the mark and was more enjoyable than stopping at drive-thru fast food joint. We will definitely be back. read more

Steak ’n Shake - Oreo Cookie Mint Shake & Vanilla Malt Shake - Burgers Near Me - Orlando, Florida

Ok !so I never cared for the service when the wait staff was there but now 5 stars their Kiosk are super friendly to use and all the right extras on it !easy pay !faster than ever service they got the system down ! read more

Went there after spending nearly 16 hours in Disney World, glad this joint is open 24 hours! I've never been to one before, so I wasn't sure what to expect. I got a Chicago styled hot dog and it was super long, I could not even finish it! It was a tad bit salty though. I also ordered some fries which were nothing to write home about. All in all it hit the spot for me after a long day, the waitress was super nice so that made the trip even better! read more

Steak ’n Shake - My foot long Chicago styled hot dog minus the jalapenos. Super long and a bit salty. - Burgers Near Me - Orlando, Florida

Noisy, hit or miss service, average food; sort of what you'd expect from Steak and Shake. I have to admit though; I enjoyed my taco salad a lot more than I thought I would. Sweet tea is only $1! It's a good place to come hang out when you're broke or want a laid back environment. read more

Steak ’n Shake - Taco Salad - Burgers Near Me - Orlando, Florida

It's a chain. So it's supposed to be held at a certain standard. And whatever the standard is for Steak and Shake, they either meet it or exceed it. And that's a really good thing. I won't get into Steak and Shakes menu or any of that because you either like the chain or you don't. If you got though the drive through, you'll be served more than twice as fast. And the people who work their have a sense of humor which makes interaction with their staff pretty fun. If you had to go to steak and shake, I'd recommend going to this one. read more

Quick, cheap and decent food. Breakfast menu is available. To date, this location hasn't disappointed me. I generally frequency Steak n Shake for the shakes -- the Half-priced Shakes Happy Hour is 2 p.m. - 4 p.m. read more

location tampers with food. I was in just a couple of hours ago with a group, we all ordered the standard fare of burgers and fries, and most of us got shakes as well. my order, a triple with fries and a shake, took longer than any other order to come out. burger and fries were decent, the problem lies in the milkshake. As we were leaving, my friend was clearing the contents of his tray into the trash, as he was doing so the employee who was calling out orders came up to him, grabbed the tray out of his hand, and sternly said, "get out". As I was driving home I neared the end of my shake and sucked up something large, very sticky, and very thick in the straw, that didn't taste right. it later occurred to me someone in the kitchen must have spit in my drink, after it was filled and before the whipped cream was put on. The thing both my friend and I had in common? we both had American flag hats, and I also had a shirt. nobody else in the group received this treatment. this is beyond disgusting on multiple levels. whatever you do, do not go to this location. this is now making me wonder if my hamburger was tampered with as well, considering how long it took to come out. bottom line, DO NOT COME TO THIS LOCATION. read more

The service was great and the restaurant was very clean! The food has always been good and hot at this location. Overall, one of the better Steak 'n Shake locations I've ever been to! read more

Steak ’n Shake - Burgers Near Me - Orlando, Florida

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I come to the steak 'n Shake very often. Never do I ever leave a review on a place but... This Steak 'n Shake is ran very well. The workers are always really nice in the drive thru and they always get my order right and the food is always fresh. They also never forget to put ketchup and napkins in my bag. Who ever is managing this store is doing a really good job. read more

I am appalled I ordered fries and onion rings and two steak burgers my fries and my onion rings were so cold it was disgusting!!! This is ridiculous my fries taste like booty. Onion rings taste like fish and cheese doodles! I will make sure that I will tell all my friends and all my family and social media to never go to steak 'n Shake. This is so upsetting I'm also going to be contacting the Better Business Bureau and Obama read more

It was honestly like they didn't even try. Our burgers were missing ingredients, the bun was literally soaking, not a little bit but soaking in oil/grease. I understand these jobs are difficult and have extensive hours because I've worked them but this was completely unnecessary. read more

I stopped in here for coffee and was not planning on blogging about today BUT... While sitting at the counter having coffee I observed something that was worth sharing... The Manager was working the register and I was talking to him about the power being out and why I stopped in for coffee. He inadvertently shortchanged a customer while cashing her out. After she noticed the error she returned and after counting down the drawer, it was found that an error was made. He owned up to it and immediately apologized for the error. Additionally she was given some coupons that will save her over $10. She and I were talking while she was waiting for the drawer to be counted and then after he handled the situation. She was also very pleased with how the manager handled the situation and left here a very happy person. I have said a million times that anybody can sell you a widget but it is the service after the fact that will keep people coming back. We all make mistakes and her and I BOTH agree this young man just stepped up to the plate and with no excuses turned a frown upside down... That is why I love this place.... read more

i went tonight about an hour ago just for pickup, i read the reviews before coming and i wasn't too excited to see how it was going to turn out. But they packaged my food soooo well!!! as if i were ordering off of uber eats. the fries did come in a cup but i was pleased with the taste :). the staff was also very nice as well. it seems like those past months of reviews i was reading had to have provoked them somehow. i had a great experience. always do at steak 'n shake , always recommend:) read more

My son and I visited the 12035 E Colonial Dr, Orlando, FL 32826 store tonight. He ordered a patty melt, fries and a shake to go. The shake was delivered in a few minutes, but was very difficult to drink. The food never showed up until, after waiting 20 minutes, the waitress asked where it was. We could see on the receipt that it had been cooked, packed and was never given to us for 20 minutes. Dine-in is fine, I guess the drive-thru is OK (never tried it,) but... WHATEVER YOU DO... DO NOT ORDER FOOD TO GO FROM THIS LOCATION!!! (BTW, the fries were COLD!) read more

If their shakes weren't so good I'd burn these places down. the wait to be served is unbelievably long. Homer could have written the Iliad in the amount of time it takes to get a glass of water. Not to mention how hit or miss the food is. It's like playing roulette with your stomach. Am I gonna lose this in a hour? Who knows! Fun game. It is hilarious, however, to watch the servers argue over who's gonna get what table and lose their shit completely when there's four tables seated at once. read more