Ive been here for 10 minutes and they have already broken like 2 plates and knocked over the center piece on a table and it's slow ASF.

The food was very good. The cleanliness of restaurant was questionable. Floors felt greasy, seats and walls between seats were really dirty. The ladies bathroom needed cleaned. But, I worry if food area was clean-the restaurant wasn't busy and food took quite a while to receive. It was hot though. Servers were slow to check to see if we needed anything-like refills. read more

Filthy dirty everywhere you looked. From the kitchen area to the dining area to the bathrooms. Gross gross gross.

Used to be one of my favorite places to stop and grab a bite to eat until recently, they have gotten my order wrong the past 4 times I have been their. It is starting to get irritating read more

DO NOT STOP AT THIS STEAK SHAKE.. We have been to it several times and the service is subpar, tonight we walked out after waiting for our food for 40 minutes. We asked our server several times why haven't we received our food and she just kept saying the Prime takes longer. Well there is no way a hamburger takes 40 minutes to cook. She never brought my salad, our shake or even checked back. We had to physically go get her. When we got up to leave the rude cook in the kitchen said it's done now are they leaving or do they want it. We started to sit back down and realized that it really wasn't done. There were people that were leaving that came in 15 minutes after us and their bellies were full. We finally just left. This store needs new management, waitresses and cooks. They are rude and poorly trained. Lost our business! read more

Got there at 7:10 and waited till 7:50 for 5 shakes. There was only one other group there and we waited for shakes that at best we're milk straight out of a cows udder.... awful wait time, awful shakes and a complete waste of money! Never again.... read more

This place was not so bad. I had the Cajun fries and friend had the chicken fingers. They have a lot of menu options and a lot of different shakes including the "cereal shakes" which seemed interesting but I did not try it. Place was clean and food arrived quickly. The employees seemed a little bored but they were attentive . If you like burgers and shakes they have a wife variety of them here. read more

Definitely not the greatest service. We walked inside to be seated, and stood next to the 'Please Wait to be Seated' sign. The waitresses clearly looked at us and then quickly looked away. We stood there for 10 minutes next to that sign waiting for a table before we decided to leave. Not a single staff member acknowledged us in the 10 minutes we stood at the door. We were very disappointed, and will not be returning any time soon. However, we did end up going across the street to eat at Cracker Barrel. The food there was amazing and 10/10 would recommend. If you have to choose between the two, go across the street. read more

I would give it a zero if I could. I waited an hour and 15 mins for 4 milkshakes. They were busy so I was trying to be nice and understand until we got back to our hotel finally and my husbands birthday cake milkshake had peanut butter in it. My chocolate Reese's milk shake was not Chocolate and had m and ms and Reese's cups. Clearly they did not clean the milkshake machine. That's a lawsuit if you have someone allergic to peanut butter. There were people waiting in the drive thru for 45 mins! And then wrong food! Burgers were served that were sitting there for 30 mins on the prep table. The kitchen floors were covered in garbage/food. It was a disaster. I love steak and shake but I'll never come to this location again. read more

This is the slowest establishment I have ever been to. I had 4 cars in front of me in the drive thru and it took 40 minutes. Absolutely awful. read more

Food slaps, but y'all take way too long. We ordered our food and got it after a while, and it took even longer for our milkshakes. Then we went to pay and it took 10 minutes for someone to get up there. I forgive y'all though bc of the food read more

This Steak and Shake is right off the freeway.it is very crazy unless you have coupons that come from the mail. The service and the drive-thru is very very slow. It's okay if you don't you're not in a hurry .my thought was it supposed to be fast food but it's not!. The food was decent. read more

Cold food. Wrong food. Slow service. I think the burger was rolled in a thick layer of pepper. Gross. I added a star just because it is during Covid and they are probably hurting. read more

Place is very dirty , service indifferent and the worst Steak and Shake around. This will be my last visit.

They only have drive thru open even though they could open indoor dining in Ohio. Each car takes 10 minutes. I could literally make burgers and fries at home in half the time. Food is good, but they are in no hurry, I think there in only one person doing everything so they could collect PPP money and decided they don't need customers. Several cars left because they did not want to wait. It has been like this since pandemic started. Apparently they haven't figured out what every other fast food restaurant has figured out. The motorcycle in front on has been at drive thru for 15 minutes now and still hasn't moved so apparently that one person went on break and we are supposed to wait. read more

Amazing service! The waiter treated us very well, always came around to see how we were doing. Just a little heads up, the sliders are really, really, really small, it is smaller then the palm of my 13 year old sister! But the chipotle flavor is a must. read more

Bit high on prices but their food is really amazing if you can ignore the prices. It's still worth to eat here either way. As for some of the waiters/waitresses, it varies. Some days, they got nice people on other days they're not so friendly. read more

Steak and Shake has a good product by no execution. They deserve to go out of business with this level of management. After being ignored at the front counter and drive through I left. Went to Wendys. read more

A couple employees who deserve far more recognition than just this review: Cristina, Ashleigh, and Preston. I cannot thank you guys enough for an absolutely wonderful midnight stay. I was treated like family the entire time I was there. Not to mention, the food was absolutely delicious. You guys deserve actual awards for your customer service skills. Thank you for everything. read more

awfuk service ... in 2 visits we have yet to get our food within 30 mins - both times had less than 8 customers at one time. we've tried the drive thru once & going inside once. when we went in they had at least a dozen employees - most of which were doing nothing. also unclean - no one has cleaned the tables & especially the floors in a good while. overall chaos & would not recommend read more

I went there once for milkshakes with my family, but it took about 20 minutes to get a few shakes in the drive thru! Love the food, desserts, and shakes, but it took a bit too long. And we didn't even get a "sorry for the wait". read more

Good food except, the cold fries and melted milk shakes. Horrible service !!!! Except the waitress with the bright eye shadow. Seriously I was waiting for my milk shake after I paid my check. So unorganized ! read more

We've tried coming here multiple times and each time we've had issues with extremely slow service and the food has been mediocre at best. We typically love Steak 'n Shake so we were hoping it was just a fluke...we probably won't be returning after the last time. read more

The service inside and in the drive through take forever just to order and get a simple milkshake.

Worst service ever!!! Not even joking when I say I waited in the drive thru (after I paid) for well over 15 minutes. The only thing that stopped me from going in was my sleeping toddler. Worse part my food was cold when it finally came out read more

SLOW! Always!! Doesn't matter what time you go or what you order! The service is absolutely ridiculous!!!

Been sitting in drive through for over half an hour and still 2 cars waiting ahead of me. Only about 3 cars have left since I have been here. It took 10 minutes @ the order stand to get someone to take my order. This is supposed to be fast food. This one Won't be in business long. I would leave but already paid. If zero stars were a thing that is what this location deserves. read more

Stood there waiting to be seated for 20 mins. At least three people looked at us and didn't even say anything or acknowledge we were there. The couple that came in after us walked out shortly before we did. read more

There were, what looked to be, two cooks, two waitresses, and one bus boy working. There were several tables empty. A waitress seated a couple ahead of us, who immediately left because they were seated by the bathroom, asked for another table, and were given attitude. Then my family waited for 15 minutes without anyone EVER even speaking to us. Not even a "be right with you." read more

They totally suck. 29 minutes in drive through for a shake. Holy crap they are bad. Why have this place if u totally suck. Worst one I have ever been too. Sorry these places are going down hill. Top management must have left because I can't stand going to these places anymore that can't serve you fries and a burger within 20 minutes read more

Sat in our booth for 15 minutes while servers past us continuously. Place was not very busy. No one would wait on us like we were invisible. Won't go back. Can't give any stars because we didn't get an opportunity toneat there. Terrible service read more

Top notch like any steak and shake. Only complaint being the late night drive thru speed.

Drove thru on way back from Columbus. Took 14 minutes - one car in front of us. We waited 2 mins just for someone to come to the microphone. Awful place. read more

Do you have the patience to wait an hour for drive thru service? You'll have to here as the employees are far too busy smokin' and jokin' to waste their time on a thing like customers. read more

I'm sure this place gets the brunt of a lot of mad patrons as they exit the battleground that is I-71 for a tired bite to eat. For us this is a great stop on the Columbus to Cleveland trek. The staff has always been very nice and the food is overall great!. I will say this last time we stopped in when the place was packed...it was like they forgot about us. Finally someone else came with our food. Probably just a bad combo, of the dinner rush and being sat in the furthest corner in the joint. Food was still good!. read more

I'm an oddly reluctant fan when it comes to this. The food was well priced and quite tasty. I mean, how can you not have a tasty burger when you melt half a stick of butter on it. (The Wisconsin Burger...it tells you right up front on the menu that it's topped with butter in the cooking...and I figured you only live once and I don't much frequent the Midwest). My strawberry shake was exceptional. The only reason for a star lost was because I felt like I ate half a stick of butter about an hour after lunch... Perhaps I should have just known better. I'll be back, but I'm sure I'll order something else. read more

attention to district manager or corporate : I called for an order and waited on hold for over 10 minutes the first time. The Second time I called again 5 to 6 mins and I asked for a manager. She never greeted me so I didn't get her name. I told her I understand you are busy but when I have to hang up to call back that's unacceptable. I then covered my phone to yell for my husband ( because by then I forgot his order and his father's as well) she yelled at me when I got on and said you yelled in my ear which didn't happen I assure you. And then I proceeded to tell her I covered the phone and apologize but she hung up on me. I cannot believe how I was treated. You have one rude manager. I want something done..I believe you must have patience for everyone. Especially if they gave u patience to place your order. This manager worked around 1030 am on the 4 th of July. No excuse for this type of behavior. I will tell everyone who I know that eats here how I was treated. Uncalled for. read more

This is a ridiculously slow Steak 'n Shake drive thru. Bummer since it is right off the highway - will not make the mistake of stopping here again. read more

Almost always order my food online and pick it up but half the time I'll arrive and they didn't even know I've put in an online order and the other half I spend 15-20 minutes waiting for someone to help me. The food is amazing but the service is terrible read more

I love steak n shake and stoppped here for my usual once a year treat. Service was good. Ordered a small chili with fresh cheese & onion. Arrived COLD.Told waitress about it... she YELLS MICROWAVE this more to the cook and 3 minutes later brings back the same bowl with all the cheese and onions NUKED. Not cool- sent it back... Got these wonderful shoestring FF and yummy till I got halfway down and were swimming in frigging OIL- never drained them. The burger did not taste quite right as it is usually so crispy tasty-looked inside...bun not toasted. Poor experience at this location. Grill I could see all outside filthy...buns stuck way under the grill.... condiment station tile walls full of grease. Within the hour I paid for the food I ate.... On the good side the food was super inexpensive. BUT I will not use this location again. read more