Now I understand why over 200 Steak N Shake locations have closed in the last seven years. Ordering at this location is via kiosk only; apparently, they can't be bothered to operate a cash register. It took 24 minutes to be served a single cheeseburger and fries, apparently to allow them time to grow cold first. The staff were spectacularly apathetic, as though they were staging a slowdown strike. It's not as though they were busy, either. I was one of six tables, two of whom had been served before I arrived. Service this slow and inefficient is truly remarkable. I will say the milkshake was tasty, and because of the well insulated cup, it had not melted by the time I was served my food. That was the only bright spot in this experience. It's a shame when a once very good restaurant chain falls on hard times, but Steak N Shake isn't the first, and surely won't be the last. read more

Steak ’n Shake - Single bacon cheeseburger combo. - Fast Food Near Me - Mansfield, Ohio

I'm unsure if it's due to being understaffed or if it's just the way this place is ran it's disgusting bathrooms interior of the restaurant is dirty every where including where you order. The food is fair for busy but my mind is stuck on the filth which through the food quality off I don't recommend stopping here...holy freaking h*** this man making shakes just licked a milkshake that was over full I can't make this up read more

I'm not sure the hate for this location. It was clean inside. The staff were incredibly friendly when we went to get our order. You do have to order via kiosk but that is becoming more common place with fast food. The meals were hot and delicious. No complaints on the meals. We ordered the smaller meals so we went home full but not uncomfortably so read more

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TOOK 45 MINUTES just to order.... took another 15 just waiting to pay and receiving the food. no lies here...steak 'n shake has good food but good food shouldn't take over an hour.... Burger was a tad burnt on the bottoms but that's third world problems... wouldn't recommend this exact location if you're looking to eat at a reasonable time. read more

I ordered my food online and it said it would be ready in 4-9 minutes. I got there after roughly 10 minutes thinking that was enough time for everything to be done. I went inside to pick up my food and I noticed the restaurant was pretty busy. I asked for my food and was told there was a wait. While waiting, I looked around the restaurant and 90% of the restaurant was waiting for their food as well. After waiting for another 15 minutes and realizing my food wasn't coming out anytime soon....I left. Out $12 for my meal because nobody there could help with a refund. I've been burned too many times from this restaurant to go back....never again..... read more

Went through the drive through and an employee said they weren't taking orders at the window. I went inside and the employees had shut down the ordering system on purpose. Everyone was sitting in the back on their phones. This was only 9 at night. read more

Services was bad Floors was Dirty tables needed cleaned. As well. Food was ok could be better at the atmosphere made you feel unwelcomed. They need to Do a Better Job there and They wasn't Busy. So there was no excuse for Not cleaning. The Tables and Floors. Even the rest Rooms was not cleaned. If a Building inspector or a health Person would go to inspect. They Prob would get Fined. It's a shame that they act that way as They Don't even care . read more

Terrible service, rude or just lackadaisical workers. Not sure which was worse. Only the man cooking the burgers seemed to work or care. Dirty floors, tables, won't even discuss the restroom. From our seat we could see food everywhere under everything. Absolutely not a good place to go. Which was sad because all Steak 'n Shake in our area are closed so we were excited to find one while traveling. Never did get my lunch. We ordered 4 meals, 2 sides, 4 drinks and tipped generously. Had high hopes and they were completely dashed ! Should have read the reviews before going ! read more

Must order at kiosk. 2 out the 5 kiosks are broken but only one is labeled "broken" . So of course we ordered food from it and then had to wait for someone to come over and tell us to use a different one, when we asked for help. The drink machine is broken so there were 16 people waiting for an attendant to come over and get drinks from the back. There appear to be just two cooks. I didn't see anyone else working this restaurant. Unbelievable. Food finally came 48 minutes after ordering. Horrible service. How do they stay open? read more

Steak ’n Shake - Everyone is waiting for food - Fast Food Near Me - Mansfield, Ohio

Worst Steak N' Shake I have ever been to. We waited 30 minutes for 2 burgers, 2 cheesy fries, and 2 shakes. After waiting we were told they don't have shakes. No shakes at Steak N' SHAKE?? The burgers were fine but the cheesy fries consisted of regular fries with a cup of hard cheese as shown in the picture. Staff was unable to give us a refund for our missing shakes on the spot because they "didn't know how" so we left them our number. read more

Steak ’n Shake - Gross cheese - Fast Food Near Me - Mansfield, Ohio

The food took 30 minutes for 2 burgers had no shakes the cheese was a liquid block I do not recommend this place at all read more

Steak ’n Shake - A blocky liquid cheese that smells bad - Fast Food Near Me - Mansfield, Ohio

We stopped here while traveling. Even if you want to dine inside you have to order using a kiosk inside the door since there is no wait staff. It then asks if you would like to leave a tip! After ordering you stand there waiting for them to call your name. Not my preference on how to be served in a restaurant but that seems to be the way things are going. Of greater concern was the cook working the grille with his pants halfway down. Then when we got our soft drinks we saw that the clear plastic chute that dispenses ice has an actual GREEN RING of ALGAE at the top! The food we received was tasty enough but after viewing the cook's underwear and unsanitary soda fountain we really wonder what we may have eaten. I tried to report this place to the Richland County health department but their website apparently will not let you. Needless to say we will NEVER return to this Steak-n-Shake. read more

By far, the worst Steak 'n Shake I've ever been to. Waited 30 minutes to get our order and they were very unhygienic.

I just picked up a large strawberry shake and paid 5 and 34 cents,,I wish I had turned around and broufgt it back IT was strawberry FLAVORED ice cream BULL I will tell everyone I can to boycot this place THIS is awful GO to del taco for a real shake that is delicious for under 4 dollars SHAME ON THEM CHEAP asses read more

Do NOT eat here! Aside from the 30+ minute wait time, the food comes out cold. The entire place is dirty beyond belief. I should've left after I saw how dirty the bathroom was. My entire family got food poisoning after eating here, not a great way to spend our vacation, especially since we have young children. What an absolute nightmare. I wish I took pictures but I will never be returning. read more

I was there on Friday, 2/14/25. The milk shake machine wasn't working. It took 20 minutes to get a burger and fries. The burger was okay. But, the fries were heavily pre-salted and nasty. The serving of fries was above most restaurants. Only two to three young workers. They must have read previous comments because the men's room was clean. read more

Waited 40 minutes.. 10 to actually get my order in and 30 waiting on the food. At this point get rid of your drive-thru or get new workers because there are reviews going back 6 years complaining about the same thing. Other than that our food was great! Just confused on what's taking you guys so long... read more

Extremely slow service. Waited in line 15 minutes at drive thru just to place our order. We were one car away from the ordering station. I had to call the restaurant to see if the drive thru was open. Then we had to wait 20 minutes to get our food. Only a handful of cars were parked in the lot. read more

Slow service, fries were cold, the burgers were burnt, the drink station was foul, and the dining room was disgusting. No paper towels in the bathroom either. read more

one of the lady's was very rude the place was disgusting the food was very bad the lady did not remake my order read more

I give this location 1 star because stars don't come in 1/2 or 1/4. We stopped wanting to get our order to go. My wife was told she had to order through the website. When she brought our order out, both burgers were cold and looked a day old, cheese wasn't melted, and both were smashed. I give great reviews when warranted. This location makes the entire franchise look bad. read more

This place is awful. Tables dirty. Blinds broken. Food disappointing. I can't believe how bad it has become. Restaurant was busy, but everyone was mad. I can't believe still open. read more

Me and my wife ate their the tables where dirty and the food was cold the staff was nice

Pulled up to take my order and they started with it's gonna be a 20 min wait and I asked her to repeat it and then I asked why it was going to be 20 minutes especially because I was only going to get frys and there was no response and then after a few seconds I said maam and she was like "I'm talking!" and then she said something about it being Friday so I left read more

THEY NEED HELP. If someone from corporate sees this, send help FAST. My family loved their food, 45 minutes after the order was supposed to be up. If we were in a hurry we could not have waited. The staff had filthy clothes, ketchup and grease smeared everywhere, were VERY slow and seemed to be untrained. They need help and training to deal with angry customers. Also, their machines out front are broken or empty. read more

Dirtiest restaurant I've ever seen seriously I don't think the floor has ever been washed. No soap in the bathroom does not make me confident about the food prep especially after watching the employees in action. read more

Despite the worrying 1.6 stars and negative reviews, I decided I wanted to give Steak 'n Shake a try for the first time. I got the steakburger with cheese and a birthday cake milkshake. The attendant who took our order was friendly and the wait for the food wasn't long. All of the food was yummy and the milkshake was delicious! Although I have not been inside this establishment, I believe the negative reviews are slander! If I lived here I would be a regular customer! 5 stars from me! read more

worst food place I've ever ate at workers were rude and meat was absolutely disgusting and it took 30 minutes for a burger and small fry and then when we tried to leave both exit doors were locked so we had to go out of our way to get the employe to unlock it every costumer walked in happy and left sad and miserable DONT GO HERE YOU WILL REGRET dirty food gave me food poisoning. read more

I love the greasy, cheesy burgers and skinny fries. For $4 you can go wrong; just a buck more to upgrade the slaw to a side salad to make you feel a little healthy. read more

Steak ’n Shake - Love this menu! - Fast Food Near Me - Mansfield, Ohio

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The girl that at the drive through had on a white hoodie that looked like it hadn't been washed in a month. Food was good and service was good. read more

Friendly service. Not to fast but that wasn't our girls fault. We ordered milkshakes at drive thru. They were made quickly and placed by window by the lady that made them and they just sat there! Our girl (maybe Latoya) was taking another order at drive thru, so they just sat there until our girl was finished taking the other order. Was it to hard for the other girl to see our girl was busy and just hand them out the window!!! Yes it was only a bout 3 or four minutes but just take two more steps. But I gave a 5 because our girl was so so polite and apologized for the milkshake's sitting there for a few minutes. Come on it's ice cream at $5 each just hand them to the customer if someone else is busy. Teamwork folks. But thanks to our nice drive thru girl. read more

The staff were friendly but the service was inconsistent. To be fair, they were very busy. About half of our order was wrong but as we were on a road trip, we weren't going to spend more time getting it corrected. I've only been to this location once but it didn't seem to be managed very well. Overall, the food we got was consistent with what I expect from SNS. Definitely not the worst location I've ever been to... read more

Steak ’n Shake - They have WiFi ! But got rid of cottage cheese - Fast Food Near Me - Mansfield, Ohio

Nasty restaurant. floors were dirty and greasy I had to ordered on a kiosk then wait for 40 minutes for my food. The cheese was not melted the hamburgers were cold the buns were hard and smashed fry's were cold the cheese dip was the only thing that was hot. It was very disgusting and disappointing we use to love Steak and Shake. Steak and Shake needs to pay their help more then maybe they would find people who would want to work there. OSHA should just this one down someone is going break a bone from falling on the greasy nasty floors read more

Food took a while to get out. Floors are nasty. I don't think they have swept in a few weeks and mopped in months. I would not be surprised if they had. Mouse problems. I'm worried about the food I'll be eating shortly. read more

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Where should I start... Should these awful employees be worried about the safety and security of their jobs? Probably not. The managers here seem to like hiring employees with no social skills or any type of motivation to do anything besides talk behind the counters and be rude to customers. Sure, the shakes may be fine after the first sip (although you may be questioning whether these employees have slipped anthrax in your drink) until you've realized that the people in the drive through after 15 minutes of waiting still haven't returned your card. Sitting here writing this review after being told the drive through was closed and told to "have a good night" I'm wondering how this Steak and Shake stays open. By far the worst steak and shake I've ever been to-- scratch that, worst restaurant I've ever been to. This Steak and Shake should be ashamed to even call themselves a Steak and Shake. read more

I was waiting for milkshakes for tHIRTY MINUTES. My dad had to come in and scream at them because the employees where inept and standing around when they should have been making our shakes. We ended up getting a refund after waiting over half an hour. Get your shit together. read more

So absolutely disappointed in this place. We use to love Steak and Shake and the frisco melt was the best. But it's clear this Mansfield, store is cutting corners doesn't care about their product or customers or continuing to have business. Food was old, not prepared on anything close to what it should be, cold, and for the money you spend at this place not even close to being worth it. if I am gonna spend so much for a burger go to 5 guys at least they don't let their food sit all day and give you your monies worth and care. read more

Food is good, it's a chain restaurant. Service is done through order kiosks and calling order numbers, so be prepared if you don't like those. Restaurant was dirty, floors were sticky, and tables were not cleaned. Not bad if you're willing to accept some cruddy cleanliness standards for some decent food. read more

We have been in the drive thru for 25 minutes and we still do not have our food. I would not recommend this restaurant.

Food was cold. Place was disgusting, ceiling was leaking on us, place overall was disgusting and cold. I don't recommend coming here. The workers were quite rude and our food was cold. The floors were really sticky and tables weren't clean. My fries were as cold as my milkshakeI've definitely don't recommend coming here read more