A slow fast food restaurant. I know the inside is much of a diner, but they still have a nice drive-through. Food doesn't come out super fast but it's worth it because I think it is a higher quality. The person on the speaker was a little short and didn't actually tell me to move around and didn't really say anything to me at the window, but they weren't rude, just didn't have a ton of personality. The food always comes out hot because they make it fresh. It is a little pricey here but again I believe it is higher quality food. The food came out great and overall a good experience. read more

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Just ordered two large meals. I was pulled up to curb, when the food came out I received no napkins, ketchup or any other condiments. I was missing my medium order of onion rings. I walk inside to get my onion rings and the manager in a white collar shirt was making burgers with no gloves until he noticed I was in the building. He looked surprise that someone was inside and was rude with me because I wanted what I paid for. Onion rings we're not salted and manager is not only gross but had no emotion, no friendliness or customer service skills. read more

Steak and Shake is so dirty and impersonal. Besides the fact that using a kiosk provides a blank recipe that then prevents you from getting a pop. The works are too busy and do not know how to "unlock" the pop machine -really a locked pop machine???? The fries are great good for you but the rest absolutely sucks read more

This is probably my worst experience ever with a Steak n Shake. You have to use a kiosk to make an order. Yes, there is no interaction with a waiter/waitress. The next thing is my extra bacon was missed and when I encountered the only person around she had an attitude. She brought me my bacon, but dropped the cup, but bacon didn't fall on the floor. There is nobody going around to check on you to see how your order is going. It was just a horrible robotic experience. Next, I went to use the men's restroom and it was filthy. This restroom hadn't been cleaned in days. No paper towels to dry your hands. Both soap dispensers were empty and it stunk. Why even have dining room service if you really don't care about it? Oh yeah, the food was not that good either. read more

So I stopped here on a road trip and let me just say this spot was awesome. The food was amazing and tasted pretty good. The fries were decent and the burger melt was flavorful. The service overall was amazing. The environment was pretty chill. The worker at the drive thru window named Miles went above and beyond and deserves a pay raise. The machine wasn't working so I couldn't use Apple Pay and the dude decided to let me go with free food. He said it was on him. I don't know why the rating is low but this place was great. read more

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The rude lady that's running the drive through at 2:25 pm on Sunday August 17th really should learn some customer service she rushes you to do your order and has an attitude with every question that you ask like not my fault you're working on a Sunday read more

I went through the drive-thru this week since this is all we are allowed to do during the covid-19 crisis. I stopped in to grab my dinner while I was checking on my parents and I was greeted on the speaker by a cheery voice who took my order. This is a business that is close to work so I have come here quite often and never have troubles with them getting the order right. Also on this trip I had a coupon for a free specialty shake which I took advantage of. What I saw when I pulled up to the window that was different than normal was that they had a tip jar there. I was happy to leave a few bucks in there because they are working when a lot of people aren't. My food came out as expected. I ordered a double steak burger with cheese, fries, and my shake. Everything that should be hot was hot and I just love Steak and Shake hamburgers with the lacy crispy edges! I will continue to patronize this business and if you have not tried a burger from this establishment they are a little greasy but definitely worth the visit. read more

Steak ’n Shake - Double steak burger with cheese, onion, pickle, and mustard. - Fast Food Near Me - Greenfield, Indiana

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everyone is so so so rude at greenfield Indiana steak & shake! They all need to be trained in service including the manager if they're going to be serving people. I won't ever go back there! read more

Yes you have raised all your prices and the "deals" are no longer a deal. OK The burgers & fries are good. You take away the people who greet your customers and are the first line brand representatives and you force ME to be the order taker and payment processor to improve the system, yet it takes 28 minute for a super complicated order of just one double steak burger & fries? Unacceptable!!! I know it's tough to get hard working people, but if you can't figure it out you should just close. No wonder why this company is on the verge of bankruptcy? I will not ever come back. read more

If I could give zero stars I would. This service was absolutely disgusting. I ordered a kids grilled cheese for myself because it's cheaper and when I got it... THE CHEESE WASNT COOKED. It was cold. I went and complained to the chief and he said he would recook it. 30 minutes later I NEVER got my grilled cheese. I left without and gladly borrowed a milkshake glass for their AWFUL service. Never go here go to Panera instead. read more

Steak ’n Shake - Borrowed milkshake glass - Fast Food Near Me - Greenfield, Indiana

Service was very slow but looked like the best they could do this evening st 7pm . Food was good for what it is at a fair price. Dining room needed cleaning. tThey closed up the dining room at 7:30 when we left and just served the drive throught read more

Worst experience I've had at a restaurant in a long time!! Food was terrible and the service was worse

It's one thing to wait a half hour for food in a short line but then for the food to be cold is kind of ridiculous. Plus my burger was like half a burger (like half had fallen off) and paper thin. I know their burgers are thin but this was worse than the norm. read more

Steak ’n Shake - bacon cheeseburger - Fast Food Near Me - Greenfield, Indiana

I can't remember the last time I was in a Steak 'n Shake restaurant but it has to have been at least 5 or 6 years ago. So, while driving across the country and looking for a quick lunch option, we decided to take a break from traditional fast food and try a Steak 'n Shack. It's a sort of fast food but with table service in a sit-down environment. The restaurant and restrooms were both very clean; the service was good and I was very pleasantly surprised at how good the food was. We both had the basic steak burger (a double patty with lettuce, tomato, onions, and pickles). Serving a double burger allows them to sook thinner burgers which, in turn, allows them to get a nice crust on the burgers. While I'm not a big fan of really thin fries but thought the really thin fries were cooked to perfection and thought they were really good. I'll be back. read more

Stopped here on a road trip. Be ready to wait a long time so if you're trying to go somewhere quick don't let this be your stop. Waited around 40-50 mins and we didn't even get shakes. There was about 3 tables inside and drive thru was not very busy either. read more

It's simply too difficult to use listening skills and reading comprehension for people that work here. You say, "Number seven, cheese and ketchup only." The simplest thing you could possibly say. You get all the way home and you have cheese but not ketchup and there's disgusting pickles with their juices soaked into your burger. As someone with an IQ over 0.5, I just simply can't grasp how difficult it is to listen to an order and prepare it with a ticket or screen staring you in the face. ESPECIALLY when you only have 3 customers. Unbelievable. read more

The worst experience I've had at any location. I pulled up to the drive thru and after 5 minutes of silence and several attempts to get someone's attention, I pulled around to the window and watched the employees just walk past me. I pulled back around and by then there were two more cars that were lucky enough to have their orders taken. I finally ordered and went to pay with a gift card I got for Christmas but hadn't used. She told me the balance was $0. I showed her the receipt but she said it didn't have anything on it and tried to give it back to me (as if I would need an empty gift card??) I got my food and when I got home I realized that rather than the bowl of chili I ordered and payed almost $6 for they put a tiny little cup of chili in there. Waste of money. They also did not make my burger right (I didn't even make any modifications, so apparently they need to re-learn the menu) and the bun was burnt. They at least got my son's kids meal right.. read more

Steak ’n Shake - Burnt burger bun and tiny cup of Chili - Fast Food Near Me - Greenfield, Indiana

A Cold and uninviting experience. $20. Cold Fries. Fresh off the grill Steak hamburgers were cold and somewhat dry. It was cold enough that the Cheese -no melting - looked plastic and unappetizing. Yes. Sunday Night, so did not expect a party or anything. But there was only one other customer. I saw at least 4 staff. So why so slow and why no quality? This was unacceptible to trade my $20 for this. Still waiting for that beautiful milk shake pictured and in my vision - then it finally arrives as was mixed and did not look anything like the pictures. Flavor was good. So Steak and Shake is hardly a restaurant and not fast food. Too much compromise. No staff to take order. All Kiosk. Oh get this. The Auto-Tip offering was working of course via the Computerized order menu. No Thanks. Back to Culvers and other choices. read more

Free fries! Which were fine and as expected. Time through check out also good. No upsell was wonderful. But. Person at the window was not wearing a mask when handing us our food and money. When we called to let the manager know she said "well her allergies have been bothering her so she probably took off her mask in a sneezing fit." Um. Chances are that this was an aberration as she did have the mask around her neck. But still. We've had family members get sick and so we take this seriously. Enjoy with caution. read more

Poor and incredibly slow service. Employees are not wearing hairnets. People received meals before ours, when they ordered 10 minutes later than us. UPDATE: Our order was completely incorrect. Burgers were dryer than chalk. read more

Went through the drive thru and was behind 1 car waiting for at least 5 minutes and they left -when I got up there another 5 minutes and there seemed to be a strike or some issue going on because I was told the drive thru was closed at around 1 P.M 0 rating read more

25 min for a single fries and a shake. They can't be serious. Seems like mismanagement of inside services read more

I wish we had a Steak 'n Shake in the state I live in because the amount of food you get for an astonishingly low price is insane. The food and burgers were very tasty I really liked their chili. I will definitely be back when visiting a state with one of these restaurants. read more

Delivery. It was delivered when it was supposed to and our burgers were hot and made to order. The fries were cold but that's what happens when you order tiny fries to be delivered. read more

Food came quick but that's the only thing I can say is nice about it. My Food was cold. The ketchup is cRusted over from who knows how old ketchup. Same with the mustard. Every table was dirty. I asked for a table in the back which would be perfect. The lady said they were too busy to clean it so instead placed us right next to it and had us a stare at a dirty table. read more

Just want to start by saying that I normally actively avoid all Steak N Shakes due to the fact that they are notoriously slow and the employees more often than not, tend to have an attitude of "I hate my job." Not sure if this one is under new management though or if they've just stepped up their game, but I went yesterday during dinner rush. What I thought would be an extremely long wait (the line was wrapped around the building) was crazy short!! They even got my whole order right and I had absolutely no attitudes about it! Very impressed. Excellent job, Greenfield Steak N Shake! Keep up the good work. read more

Stopped in for a drink and pitstop, but ended up having a meal. Sweetie had a royale (without cheese...) which was very good. I had the Santa Fe burger, which was also very good. Monterey jack cheese mixed with pico de gallo, tortilla strips on top, jalapenos... Tasty but not too hot (don't want to make anyone else in the car uncomfortable...) I also had a Heath bar shake- very thick, tasty, and nice even on a cold night. Steak N Shake is reliable if not superb, but this time the food was particularly good and the service was excellent. Made this leg of our trip pretty fun. read more

Always love Steak 'n Shake. The food is always good but the service is always lacking. Just went through drive thru and always feel like i have to double check all the food before I leave. I paid for cheese sauce and when I got home it wasn't in the bag. It isn't worth complaining about because I have to call then let them know or drive all the way back over there and explain you forgot something. Then by the time I get it my food is already cold that I was going to eat it with so there is no real point in trying. I wish they would check because I don't like ruined meals and having to ask for stuff I paid for. The 1 time I don't check there is something forgotten. read more

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No stars. The food was gross. The place was dirty and full of gnats their self serve soda machine was moldy.

Fresco Melt was the worst ever! Bread was mushy and hardly any meat! I love Steak n Shake but never this one again!

This is a great place I would highly recommend the people are great and the atmosphere is very inviting

Worst drive thru service I've ever received. Waited behind a car for at least three minutes, once we pulled up to the speaker at 9:59, they told us they were closed. My friend and I had been waiting and looking forward to ONE shake that we were gonna split. We asked for her manager's name on duty and she never responded. We repeated ourselves and she said "Have a good night." ...why make yourself look worse by telling us to have a good night, when you refused to make our night better by responding with your manager's name? Don't go here. read more

The Frisco melt I ordered was probably one of the best I've had in my life, but the dark chocolate cookie dough shake tasted off and didn't have cookie dough chunks in it, just chocolate chips. 3 stars because of the terrible shake. read more

SERVICE IS AWFUL!!! Stood at the door for 8 minutes before someone finally sat us. Waitress was rude and acted like we were intruding on her flirting with boys time. Asked to have my chili put in the microwave for a minute because it was Luke warm. 10 minutes later I get it back. Looked like it was put in for ten minutes. When I told her this she nodded in agreement with me and walked away. We got our food and never seen her at our table again. Had to take our plate to the counter and ask for a to go container. Told the manager what shitty service we had and he did apologize but clearly had no empathy in the apology and informed me that at least I didn't yell at him??? Seriously??? NEVER AGAIN. I just went through and read all the reviews. What's extremely sad is Steak and Shake only replied to like one review. Shows me they could care less. read more

I eat at Steak n Shake but this one in Greenfield has to be one of the worst in the state. The service was slow the cashier was rude. I had to go inside because they wouldn't take three separate orders at Drive thru. Our fries were cold the triple steak burger was greasy and the left the cookies out of all of our orders. So much got the Four for Four. I doubt I will ever go back. read more

This location is just awful lol always super long wait times due to being staffed with children who clearly hate working there or bitter old people. Just bad service all around. Something is always wrong or poorly made. That is if you can even get food while you're there! They want to turn you away 75% of the time and sound so mad yelling THERES AN HOUR WAIT over the speaker when you pull up. read more

We had gift cards so we gave it a shot. Awful. Hair in a burger, cold food and dirty restroom and dining room

They tried, but just couldn't get the job done. Seeing most of the tables were dirty I sat at the counter. What I witnessed was sad. A steady stream of complaints. Everything from missing items from the drive through to people waiting forever for their to-go order. My order at the counter took over thirty minutes and came out wrong. While lots of people were upset, all were polite to the staff. Amazing The staff didn't really deserve the courtesy due to their inability to get anything right. However , I do not fault them. A good manager could have directed them to be effective. They were just lost. Sadly the food was horrible. The steak burger was undercooked and the fries were burnt and rock hard. Maybe corporate will read this and take it as a clue, invest in your people. read more

WHO WANTS FOOD POISONING???? Seriously folks it's the SS; on par with Waffle House and White Castle. A yelp review probably isn't going to steer you away from this bad decision. It certainly didn't hinder my extended family from stopping here and spending the next 2 days hovering over my toilet. Good Luck read more

As one who travels a LOT, I like Steak n Shake when I want a quick meal and to get out of the car for a bit. This one is located right off of Interstate 70, and is a good place for a pit stop when I want to grab a bite and stretch my legs a little bit. Unfortunately, this particular store isn't up to the standards of the others I've visited. It seems they're ALWAYS understaffed and tables are left not cleaned and service tends to be quite a bit slower than others I've visited. read more