Visiting Cartersville, I went through drive though to get a burger on the go. Ordered BBQ western burger... I received a load cheeseburger with two buns..... didn't see this until I got down the road...pretty disappointing! read more

Steak ’n Shake - The wrong order... - Burgers Near Me - Cartersville, Georgia

We came for the fries that were supposed to be fried in 100% beef tallow. My husband and I have a little bit of age on us and we remember what it tasted like when they were completely cooked with beef tallow and they were very much more flavorful and tasty. These fries do not taste any different. However, the service was nice. The food was good. It was just disappointing and we're not really sure why it didn't taste any different. read more

Food was good, now cooking with Beef Tallon. Wasn't as clean as I would have liked it to be . We had to search a few booths before we found a clean one ( drink spillage on tables or food in seats ). The chairs sitting at all the tables were so nasty. I feel like for the money we spend on eating out that wiping the whole chair should be apart of cleaning that station. I have included a picture of one chair but they ALL looked just like this. Staff was friendly. Food was hot and made to order read more

Steak ’n Shake - This is exactly where your hand is going when you pull out the chair to sit down before you get your food. - Burgers Near Me - Cartersville, Georgia

I don't usually give a strong review of fast food places, but I come here fairly regularly and this place is consistently good. First of all the food is always fresh and good, I usually come in for a burger and fries because for the price and quality, it can't be beaten locally. This particular location is always clean, always well staffed, the employees are always polite and professional, the service is fast, and although it's a walk-up counter with no table service I believe it keeps costs down and allows the staff to concentrate on the food quality. There is nowhere else in town where you can consistently get a fresh and good quality burger at these prices. read more

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Polite employees, super shakes, fresh, hot fries, and a clean dining room made our afternoon break very enjoyable. read more

Steak ’n Shake - Shakes and fries - Burgers Near Me - Cartersville, Georgia

Midnight Snack! The food is always very good! And omgosh their milkshakes are the best! Service was spot on and very nice group of people. The restaurant is always spotless and they have a 100% A rating! read more

The person that waited on us was named Karen. Excellent service from her Food was good will visit again

This was my first time inside a Steak 'n Shake in probably 6 years. The atmosphere was phenomenal. Had the classic diner vibes with a touch of the current times. I was shocked to see the classic menus had gone away so you can order with a cashier at the register with the menu above them. Karen was super friendly and patient while we over looked the menu. I was super impressed with the fast order times and fast delivery of the food to the table. Food was super fresh and delicious. I ordered the chicken finger combo and my boyfriend ordered a double burger. We were both super excited with the new beef tallow fryer oils, it really made the food taste amazing and I didn't feel groggy or gross afterwards. Totally worth the drive and the money. I really look forward to coming back again soon! read more

Steak ’n Shake - Chicken fingers and a Double Steakburger Double Cheese - Burgers Near Me - Cartersville, Georgia

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This was just a few years ago one of my favorite places for lunch . Now I remember why I quit eating here. Triple burger extra greasy, cold fries and medium drink $14 ouch. If it's going to be $14 I'd expect much better. The burger is so greasy I put a napkin under it while I at the fries and it's soaked with grease . If the cook would just take a second to press the grease out. I didn't have the heart to complain to Karen. She was the only one out front and very nice. Someone needs to talk to the kids in back . It was so greasy I flipped it over and ate it open face read more

Steak ’n Shake - Yuck a very greasy Triple Steakburger 'n Cheese Steakburger - Burgers Near Me - Cartersville, Georgia

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Karen was very friendly and provided good service. Honestly, the food was terrible. I don't like to complain but I should have sent it back. Fries and burger were cold and stale. They weren't even busy. Now I know why. Worst Steak and Shake I have been to ever. read more

Had lunch here with my six Book Club friends. I had a Double Cheeseburger with Onion Rings. The hamburger patties were thin, juicy, and tasty. So that burger really "hit the spot" today. Their onion rings were okay, not made fresh at the store, but those readymade kinds. I have had their skinny French Fries before, and they are yummy too. My friends enjoyed their Milk Shakes with their meals. Great value for the money. Seems like the cashier was having some problems with the cash register, and she kept on apologizing, but she kept her cool, and managed to be really friendly. Her name was Karen C. She carried our orders to the table and helped us with condiments. We have come here before and will be back. read more

Well, never greeted by the woman at the counter. Of course, why would she greet me? She had both AirPods in. Never any eye contact. Nothing. Then, most of the tables were blocked off, and only 2 were available. Both were very sticky and I had to ask for a rag. I thought it couldn't get any worse than that, but I was wrong lol. Halfway, through our meal, a staff member comes to ask if we're almost done because he's taking out the trash. The time was 9:13pm. They didn't close until 10. read more

They gave us a free shake! Thanks steaknshake for the great service!!!!!!!!!!!!!!!!!! read more

Steak ’n Shake - two cups of ice cream - Burgers Near Me - Cartersville, Georgia

Hit the drive thru.. used to be trash and take 20 minutes for 2 burger meals that weren't hot & sometimes wrong. We've gone twice this month during the dayshift and received correct orders that were fresh + good within 2-3 mins. read more

Food always fresh THEY ARE HIRING. Food had always been made exactly like I order it, you can order online to pick up. Staff is so friendly and professional. Hate you can't go in to eat. The close at 11pm, can't wait till they go back to later hours. Shake are to die for. Make sure you eat your fries when they are fresh, they don't start hot long read more

Omg absolutely WORST manager, real Karen. My grandchild threw up in their dining room and as I was taking the SICK child from the restaurant she accosted me stating "Excuse me Ma'am your child threw up and you need to clean it up" The cashier was sweet and said "it's fine, we can clean it up". ...and she followed us out of the door screaming at us. read more

You guys just gave me the coldest burger, I've ever had in my life. How at lunchtime do you have cold food! How do you even let burger get that cold and serve it!!! Tasted like you guys took out fridge and put in the bag!!!!. Terrible!!! read more

Hello all, Jed "truck driver" Johnson here... It was a long, lonely night on the road, miles rolled by, lot lizards bedded.... Needless to say, I crossed the Georgia line and shore as sheet, I'd worked up a hunger. Now, mostly times a burger would work just fine, hell, even a slice of mommas peecan pie would suffice... But tonight I had a hankerin, a hankerin fur slaw! 12:43 in the a.m. I whipped my rig into the Cartersville Steak n Shake.... Tammy "the tooth teaser" promptly waited on me and said "hey cowboy, what'll it be?" I said "Tammy, hows about some that famous sloppy slaw I've been hearing so much about since Sacramento"... 2 large shakes and a bowl of hormel's later, Tammy brought to me a saucer of sweet succulent success in the form of slaw! Now, I'm from Texas and in Texas, if the slaw comes out dry, you ain't frecklin no toilet bowl I'll promise ya that! What Tammy brought me, well...it's a guaranteed three rest knot stop at the next gas-o-rama fill'n station! I'll let the photos speak for it's self.... read more

Steak ’n Shake - Tammy's famous slaw - Burgers Near Me - Cartersville, Georgia

Busy steak and shake but always good food. Service may vary but it's not bad compared to others I visit. Good thing is it's cheap food and it's served to you not fast food. The chili is the best and if burgers ain't your thing then go for the chicken sandwiches or hot dogs or venture out and try the chili Mac read more

I roach jumped off the wall into my hair and then into the food... worst restaurant experience of my life. Will be calling the health inspectors. And the food was nasty. The fries were smaller than a new born baby's fingers. Floors are nasty. Workers didn't care about my problems. If I could, I would rate it -5 out of 5 read more

Steak ’n Shake - Here's it climbing the wall - Burgers Near Me - Cartersville, Georgia

Great food, great prices A little noisy on Friday nights, but it a great place for kids and family of all ages read more

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I brought about 40 kids here for lunch on a field trip. I teach high school, so some of my students ordered two meals, milkshakes, etc. The service was excellent. Since we called ahead, they had a plan in place to seat the kids and take the orders. The staff was also genuinely interested in the students and our visit to the Booth. It was a great experience all around. read more

Good place for a quick lunch. Service was a bit slow but the food was good and fresh. I got the classic cheese burger and a chocolate and banana shake. A good location right off of the Main Street with good parking . read more

This was my first experience with a Steak 'n Shake that did not have servers to take you order and bring your food. I must say it worked very well. The order taker was friendly and took care of things very competently. Shortly, my number was called, and I went to the other counter to pick up my food. The employee who had brought from the kitchen looked hot, but she smiled at me with one the best "I'm glad to see smiles" I've seen in a long time. The food was excellent just what I've come to expect any time I go to a Steak 'n Shake. It made for a very nice lunch experience. read more

This is the best steak n shake, ever. Quick and fresh food, the staff are so friendly and its a joy coming. I show up every single dinner break i get and its just the highlight of my day. Susie, Logan, Tripp, and Alix are noticeably incredibly quick and kind. 10/10 would recommend!! read more

This is the first time I have been to this location and the first time I have been back to Steak 'n Shake since I last reviewed the location at 2110 Pleasant Hill Rd Duluth, GA 30096. this location is much better. I had Fantastic service from our waitress named "Bivi". She was super nice and she made sure to give me some refills. The only thing is they have a Food Safety Score of 88B. That is not very good. Dont eat fast food ever again. Trust me. You dont want this. What could possibly go wrong when you pay teenagers minimum wage to cook your food? read more

Run, run, run far away..... the food comes out ok, if your server remembers to put the right order in. Manager was nice enough, but holy hell if you get Megan as your server do yourself a favor and leave or a request a new server. Other waitstaff was rolling their eyes at the mention of her name. After our dinner- because we are gluttons for punishment We got milk shakes ToGo that took 25 mins to come out in a restaurant with 5 other table in it. 20 minutes into our wait for the milkshakes- Megan comes over and says- you haven't gotten your milkshakes have you!!! No shit Sherlock! Then when they finally showed up in the window (which we could see from our table) Megan our server was no where to be found, so my husband went up to the counter to ask another employee to hand them to him while I brought the kids to the car. Do yourself a favor and eat somewhere else. read more

I try to make a point of having a good reason to review chain restaurants. This Steak N Shake in particular must be brand new because it looks like a SPACE SHIP! I haven't been to a SNS in quite a while, I guess, but they must be slightly re-branding. It looks a little more like a futuristic diner, or a nice Johnny Rocket's. It's all silver and red.. shiny, clean and pretty. I'm kind of impressed! We stopped here on the way back from Rome and I noticed the not-so-great reviews. However, I say pshaw. It seems like a new growth area. The people out here must be used to something a little different if they're gonna poo poo a Steak N Shake. ...and the service was nothing short of excellent, to tell you the truth. You cannot expect an amazing, life-changing burger here.. it is FAST FOOD, afterall, people. but it's GOOD and greasy and cheesy and filling. Three shooters (two ketchup and onion, one Frisco) and fries with cheese, plus a peanut butter chocolate banana shake. I was a happy girl! read more

This is a brand new location. Honestly, I'd give it a while (like 6 months) before going back. Our waitress spent our entire meal talking to her friend at the bar. We saw her twice the whole time. The food was really mediocre, more like McDonalds. I love the chain and was really disappointed. read more

Been waiting an hour and still haven't received our food! I used to love steak and shake but I'll have to find something else. It may be just because of not many people working but over an hour for food is ridiculous. read more

I write this after multiple visits to this location so please consider this in my observation. The ownership/mgt should review your continual understaffing of the servers. It takes forever to get orders, drinks and refills at this place. The staff is super friendly and although they move fast, they cover far too many tables to do their jobs really well. read more

Excellent as always. I don't eat at many lm from Texas and there's not one in my area. But when I travel and hungry don't hesitate to stop at one so far every one I've eaten at have been good. Sorry didn't even have time to get a pic. Ordered the Frisco and cheese fries. read more

First of all, Brrrrrr........ It is so freaking cold in this place. I literally wear a jacket and an overcoat together when we go there. I get it that the cooks may be hot, but the kitchen is wide open...no trapped heat back there. And the customers' comfort should come first. Aside from that....we've been in a few times, either due to them being the only place open late at night, or a milkshake craving. The service is mediocre at best. You always get the feeling your server is brand new. And no one seems eager to wait on you. One night I stopped in for a shake to go and sat at the counter for more than 5 minutes without any of the 12 employees in th store acknowledging my presence until I finally called out "excuse me!" While I waited I watched several shakes being made and set on the counter with syrup or whipped cream dripping all over the glasses or to-go cups. Hopefully this place will get things figured out. I'm sure we'll be back. read more

Its not even open at 11 it saus the close at 2:00am but km giving it 3 stars cause i know the foods good so it closes at 11:00pm not 2:00am

Drove all day and night, craving 5-way chili. Finally found this one... Unfortunately. Waited forever before being waited on. Then, no chili and no soup. Nothing we wanted. We were so tired and hungry, we ordered just anything. To beat it all, it came with heir in it!! 1-star cause at least the manager charged off the order and gave us free milkshakes. read more

Worst experience possible... first someone throws up on the floors and tracks it all over the restaurant and employees just started screaming about it while I was trying to eat. Then when we told them to stop they yelled at us... manager did nothing. Place should be shut down. read more

We were greeted and sat down quickly. We received fast service and got our order placed quickly. The food came out fast as well (in about 5-6 minutes) We had a couple check backs to see how our food was doing and the meal was very good for the price. The only thing I did have to complain about our visit was the table we sat at was not completely cleaned off; There was still 9 cents from the previous group that had sat there beforehand. The current health score at this location is a 91. read more

Put in a mobile order, and it was ready when they said it would be- even though they were slammed on a Sunday! The manager was helping, working on the front line. Everyone was very friendly, and working hard with smiles on their faces. I always appreciate friendly, helpful service, so this establishment gets 5 stars. read more

I go in here often with either my son or my friend. My friend is older and can't sit very easily in a booth. When ever we go in and ask for a table they always accommodate. They have always gotten our orders correct. And they have always taken whatever coupon I have. My one gripe is when my family and I went late one night in the drive thru we were there almost an hour. When we have gone inside when it was busy we usually get a seat pretty quickly. And if the wait is too long they tell you without being asked. read more

It's a classic Steak 'n Shake food was correct and freshly made. Our server was inexperienced and nervous but we helped guide her through it. Overall pretty good experience read more