Stopped by Steak 'n Shake in Bradenton and had a pretty solid experience overall. The fries are easily one of my favorite parts thin, crispy, and perfect for dipping. I also really like the scanning service setup where you scan to get your beverages. It's quick, convenient, and makes the whole process feel a bit more modern. I ordered the garlic burger and it was awesome. Everything was really well put together. All the toppings were fresh and the burger had good flavor. Service inside was a little slow, but honestly if you're in a rush you should probably be going through the drive-through anyway. If you've got a few extra minutes, it's definitely worth stopping in for the fries and a good burger. read more

Steak ’n Shake - Garlic burger and snickers milkshake - Fast Food Near Me - Bradenton, Florida

Ordering terminals down. The one we found that was functional rebooted itself while we were trying to pay. So instead of having a human take my order you take 15 minutes out of my life. Does that sound right anyone? THEN found out this is one where you get a bar code for your drink that you have to scan every time you want a refill. Well guess what? The barcode wouldn't scan five times meanwhile people are lining up in back of us. then miraculously the barcode scanner started working for the beverage. Then--- 20 minutes after ordering and seeing a party of 6 who came after us, get their order before us, we were informed that a big drive-through order had come in and thrown them behind. !!!!!!! Stop the INHUMANITY Steak n Shake.!!!! My career in IT gives me the right to tell Corporate --- Automation in this case is not well tuned nor is it working. read more

I attempted to visit this location Saturday night to pick up a DoorDash pickup around 11 pm. I tried walking inside and was told immediately to go thru drive because they closed the lobby. Which I did, I waited in line for at least 20 minutes. When I tried to give them my order number at the intercom, I was told to pull forward. When I drove up to the window a young guy told me "we are closed & to JUST LEAVE!" I tried to ask if he could check to see if it was previously prepared, the order had now been submitted over 45 minutes ago. He refused to allow me to talk and told me to JUST LEAVE! Then he shouted at me again "just cancel the DoorDash order and LEAVE!" Then he slammed the window closed in my face and walked away. When I had to pull up to cancel the order I was required to take a picture for my dasher app of the store hours. I noticed they decided to close sooner than the hours stated. I will never visit this location again for myself or for a pickup. Terrible customer service, disrespectful young boy. I have NEVER been treated this way. read more

Steak 'n Shake for the best steak burgers and mikeshakes in town!!! It's a classic you always want to go back to. Eat in or take out!

The burger was crap I ordered a number seven supposed to have cheese no cheese just a dry dry Patty to dry patties no flavor straight bland soggy full of oil... Fry's were ice cold like they were sitting there for days. This was around 11:00 at night I understand they close at midnight but come on do better guys . read more

Came in for a quick dinner, had a long drive to get back home and didn't want to waste a whole lot of time sitting around. Walked in and it's been a long while since I have been to a Steak'n Shake and didn't know you had to use a kiosk to place your order now. I have to say it was a very easy process to navigate. I ordered a combo meal and a Vanilla shake. My double cheeseburger came with everything I asked for on it. My fries were not hot enough as I would have liked but I consumed them fairly quickly, so it was not a huge problem. My shake was really good and forgot how heavy it was on my belly! Note to self, refrain from getting one in the future. One of the employees came into the lobby and asked all of the customers, how their meals were and if she could get anything for all of us. She was very nice and it was great to see that she was concerned about each of us in the lobby while we were consuming our meals. read more

Steak ’n Shake - Fast Food Near Me - Bradenton, Florida

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Customer service is horrible here came in to pick up food I ordered 30 mins ago it wasn't in the pick up area so waited quietly and politely until I saw a worker asked if my order was ready got the stink eye and she will check comes back says it isn't ready , the wait was dreadful listening to the few angry customers at tables complaining , I don't blame them . read more

Simple fast food served as it should be - Tasty I drooped by the Steak"N Shake in Bradenton to see the Monthly Cruise-In. I enjoyed the car event and decided to have a meal. I found the restaurant to be bright and clean. The food ordering was friendly and very easy with the self service stations. The food was delivered to my table with a smile and a friendly hello, hope you enjoy your meal. Everything was as I had ordered and the items were served hot. I thoroughly enjoyed my meal. I can say that you will not be disappointed when you give this place a try. The new owners have done a great job redoing the restaurant. Everything is clean and new. read more

I'm not sure why people gave this a bad review. We had the best hamburger lunch I've had in a long time. OK the machines for ordering are a little cumbersome until you get used to them but once you do everything was great. Service was great and the food was great. Will be back read more

Excellent good excellent service! We ordered 5 meals they were all correct. Food came out hot. Restaurant was clean!

Customer experience doesn't seem to be a priority. Waited 25 minutes in the drive-through for an order of large fries after 20 minutes. I parked and walked into the restaurant. Requested to be able to pay for my fries, my request was responded by a nasty look, and a yell saying " your large fries, walked in" I continue to wait for several minutes, no one ever came to give me my order, except my payment speak to me directly or provide any explanation as to what was going on. A very confusing experience considering they had about six orders of large fries, just sitting there as they continued to ignore customers. read more

Very good burgers, my partner raved about strawberry shake! Restaurant was very clean and workers very helpful!!

I started disappointed We stopped in today for lunch. I had read the most recent Yelp reviews beforehand and one area of complaint was the cleanliness of the restaurant. My first impression was the place wasn't very clean, water on the floor, a little trash here and there, tables not bussed. It was not a good impression, and we got to look around for more than a few minutes before we were acknowledged and seated. I was looking forward to a burger and a shake, and Steak 'n Shake is the place to go. For my lunch I chose their Garlic Steakburger and a Strawberry Shake with a chocolate topping. The shake was dropped off first, the burger not long afterwards. The shake was not good. I didn't ever think a shake could be bad, lacking some flavor perhaps, but in this case the chocolate part was terrible. It had the consistency of fudge and tasted so bad that when I got home, I even did some Google searches. I learned chocolate, especially the stuff from America, can sometimes be pretty bad. Butyric acid can be the culprit, and I'll spare you the details. Anyway, below the chocolate was the strawberry shake part, and that was fine. The visit finally got better. The burger was delicious, and the shoestring French fries were great. I love shoestring fries, the skinnier the better. The garlic part of the burger was the messy part, it was an oily mixture with garlic salt on top of the top bun. Every time I set the burger down, I had to clean my hands. Service was friendly and our server checked back with us a couple of times. You get a bill that you take up to the counter to pay. Prices were quite reasonable. My menu looked very worn like it had been used for years, so maybe they really don't raise prices often. read more

Steak ’n Shake - Garlic Steakburger - Fast Food Near Me - Bradenton, Florida

Employees were unfriendly and restaurant is so dirty; the tables and floor were covered in trash and filth. Ordered a milkshake and it was bad, couldn't even finish it . read more

Came through the drive-thru around 10 at night on the 4th of July, surprisingly there was no line. The woman who took my order was very friendly and the guy who came to the window to take my card was amazing. He even gave me a pup cup for my dog, which was very thoughtful. Food and the shake were great as well. Clean parking lot. 10/10 will be coming back more. read more

We only stopped for milkshakes so that is what my review is based upon. Y first thought is that the restaurant is dirty. Papers and napkins, etc on the floors and it looks like they haven't been cleaned in eons. I ordered a chocolate peanut butter milkshake and it really was just a chocolate shake. There was no taste of peanut butter at all. My husbands was the same way. Not sure why we stopped as we haven't enjoyed them in the past. read more

Steak ’n Shake - the outside of a restaurant - Fast Food Near Me - Bradenton, Florida

Worst drive thru ever. Don't even waste your time because they will waste yours making you wait in line for too long. A drive thru is meant to go faster than getting out of your car and dining in. They defeat the purpose of a drive thru. Very inconvenient. This store/drive thru does not run or operate efficiently. No communication, no apologies. By far the worst drive thru experience ever. Currently writing this review as I wait to be attended next to the speaker. Keep in mind I've been already waiting for over 20 min with only 4cars ahead. This is unacceptable. Never coming back. I asked what was the hold up and instead of apologizing I get a very rude response full of attitude saying "Well I just had a very big order of $80 and there's only two of us". Drove off because the very little service I did get was unprofessional and not inviting. Get better management! Just wasted 40 minutes of my life on a drive thru line that wasn't even that long in the first place. This was going to be my first visit. I'm new to this area, just moved from Arizona and I was very excited to bring my son here after I picked him up from school. I will never even attempt to come back. Very disappointed. read more

Steak ’n Shake - Drive thru - Fast Food Near Me - Bradenton, Florida

Excellent customer service from Dakota and Tyler. Thank you both so much! You guys were a huge help.

Went to this location, drive up, at 9 pm to find employees that were either smoking something or hated their job or a combination on both. As an example I asked for a large coke and the guy said we're out of large cokes. I then asked if they had coke and he said yes but no large cups. I guess it was just how he put it. Then when we got the meals he forgot the coke and I had to blow my horn. I told him I didn't get my coke and he rolled his eyes. He absolutely said nothing at the window, whatsoever, even when he first greeted me I handed him my card but nothing. Fast food is what you expect so anymore I don't really expect courtesy but since this business does not care I wouldn't go there. read more

I just ordered a number 2 meal. The restaurant is filthy! The girl at the window was dirty as well! Unfriendly and rude uninterested in her job at all! Run don't walk away from this disgusting place read more

Has anyone been to Steak'n Shake lately. It's all self service, no more waiters coming to the table. The ambiance is a little different since they have gone to this new system, a lot of menu items have been removed however their burgers are still very good along with their shakes. But not really the same old S/S. I'm undecided if I'll be going back unless they change to the original style restaurant. Giving three stars just because of the food and the cook. read more

Food was very bad the burger was undercooked and the fries were really hard and soggy the Drinks we got were coke and were very bad I used to work in fast food and if you don't clean the beverage dispenser it taste horrible and the manager started getting mad when I said to change the drink and manager started taking bad about me when u walked away she was a real old b!tch. read more

Ordered two shakes via Uber eats, the establishment cancelled the order 5 minutes before closing after waiting 35 minutes.

This place is so disgusting my tomato was supposed to be red and it was Green I was very unhappy with the service the kitchen does not know what they're doing disgusting read more

Steak ’n Shake - Steak and shake was so disgusting the tomato was Green unacceptable - Fast Food Near Me - Bradenton, Florida

It was good a lot better than it was that's for sure, whatever new management they are under really is bringing up the place.

Very POOR customer service, if you ask for a manager problems still don't get fixed. My order was made online they messed it up 5 times. I finally asked for a refund and it has been over 48 hours! Not too long ago my Fiancé got a refund. The order total was $3.21 they only gave us a $3 refund! Be iffy when it comes to this development. I will be calling the Health Department as well! read more

Very clean and under new management. Food is good. You will be impressed! The only difference from before. Is you order at a kiosk.

First time here. Nice man who took order and delivery. We order two single burger meals (number2) and one number 5 - Garlic burger. Order was accurate and complete. They were all nice and fresh including the French fries. Overall, a nice experience - look forward to trying the shakes !! read more

The last few weeks this store has been receiving a overhaul from cleaning up the store,To more staff, I got to meet the new franchise owner that just recently took the store over she is very friendly and seems like she knows what she is doing when I received my food, it was fresh and tasted as it should,I would definitely recommend if you've had a bad experience at this store I've seen the past reviews I would suggest you to give it another try I will definitely go back and eat here again. read more

Service has always been great except when its time to pay Don't know why it has to be this way The food is ok for its ok price Nothing special nothing pretty But for their price point I guess its the best they can do The milk shakes are the best anywhere hands down and their 1/2 price happy hour is even better The coupons they send out make it a good cheap and quick eatery They have some program where kids eat free on weekends Don't know how they do it And oh, btw, the shakes are the biggest you'll get anywhere Its kinda like a greasy spoon diner, which is ok in the right situation read more

If I could give this Steak 'n Shake no stars I would. We went to the drive thru and was not greeted or helped so we decided to go in but was stopped by the lady at the window. She said they were closed but there were no signs of them being closed. Due to being short staffed she would not help us then proceed to tell me "get a fucking life". Not sure what triggered her as I am a kind person but it was not appropriate. I love Steak 'n Shake and was disappointed yet again by the one on Cortez. Safe to say I will not be going to this one anymore. read more

Was told they were closed for inventory at 940 pm. Asked if they would open again shortly and was just told yes. Asked a rough time and we're told can't say. Waited for an hour and they simply won't answer a call or drive through even though all lights are on and there are people walking around letting people in and out of the front door. I don't think they sell hamburgers here anymore. Very bad attitude and 0 information. There other location is closed as well. This franchise won't be around long. Avoid if your looking for any sort of professional or half decent human interaction. read more

Very poor and obnoxious service, manager is very disrespectful, all I can say is I understand why the dislocation only has a 2-star rating. The only reason why I gave a one-star is because it would not let me give it NO stars! Place is very dirty napkins and straws on the floor doesn't look like anybody has swept or mopped in a while. read more

I love steak 'n Shake one of my favorite late night cravings this location however is got to be the worst one in existence. I wanted a regular double combo large with chocolate shake and a side of chili. After sitting in the line for almost an hour the shake machine wasn't working. OK no problem can I get a large fry. Sure she says. I get my food and there's no crackers. I asked for oysters nope they don't have them. OK then no crackers for my soup what is this an extra long spoon? Is this for my soup this is for a shake? We're out of soup spoons she says. Get my food home. The chili is mostly water.The crackers are so stale there like rubber. Hass to be the worst steak 'n Shake meal I've ever had. On a sidenote the burger was fairly delicious once I pulled off the rotten tomato read more

Unbelievable. Went to pick up my order. Was told their scanner wasn't working. after some hesitation i was told " the longer I sit in the driveway, the longer my order will take! I then said never mind cancel my order and was told by "Shatona" who's supposedly the manager "I don't give a fuck". Shocked I drove off with no food and lost my money. Corporate office will be contacted in the morning. read more

If I could give zero, I would. I received my food and the chicken fingers were just thrown into the bag, not even in a container, fries were missing, and there was a random container of brown liquid... (maybe chili?) that I didn't even order. That was what I received after waiting 30 minutes for pre-ordered food, with people standing around who had been waiting even longer. There were times when the cashier would abruptly leave her register with several people waiting to pay and not even explain where she was going, leaving people free to dine and ditch if they so chose. They have a drive thru that doesn't move, the option to order online, UberEats delivery, and all these other "fast" options and not enough staff to run any of it efficiently. This rundown place needs help. read more

Really bad service, the food was cold, and was waiting in the drive-through for more than 30 minutes. Absolutely do not recommend unless you want to waste your money!!! read more

Super long line for the drive through. Took almost 30 mins to get mediocre food AT BEST!!!!!Horrendous customer service, the guy who was taking the order had an attitude. Never coming back. DO NOT RECOMMEND! read more

Our food is ice cold and we just got it as well as our burgers don't have anything on them but the meat and cheese , the fries are hard and stale, worst experience at a Steak 'n Shake ever read more

Steak and Shake has cleaned up their act! The inside has been renovated, and was pretty clean. The service was good, and the food fresh and hot. Give them another chance, they've invested quite a bit there and it shows. During the worst of the pandemic they struggled just like everyone else.try them again, you won't be disappointed! read more