I happen to witness what happened and then I read this review and it upset me much because Stats let us have a event where we had the whole upstairs it normally cost 10,000 + but because it was a fund raiser we only spent $7,000 . The 2 females neglected that there was a private room upstairs that had the debate on with sound and that the downstairs was for regular dining only and they sat themselves at a table meant for 6 people with out the hostess, and the same cheesecake they ate downstairs that was bad we were eating upstairs at the we all loved. The manager ask them to enjoy it upstairs since they were sitting at a servers large table taking money out of her pocket. When they got rude and was asked to leave the Atlanta Police officer . I asked what happened and everyone explained, I apologize on behalf of my group and then the ladies proceed to stand outside and tell the officer I am going to report you to Mayor Shirley Franklin ,and started using lots of profanity .Its people that come out and don't follow the rules that help create hard times for people trying to hold events in places like Stats. Our event was a success we raised good money and I enjoy being at Stats. I will continue to frequent the restaurant the food is great and downtown having $ 5.00 beers you cant beat that and the Ribs are to die for. I have a big appetite and when I leave stats Its full. So I would say I love stats and its right across the street from Legal seafood. I will save that for another review ( Great) This review below this is just wrong and not true.
NOT ONLY BAD SERVICE, BUT TOTALLY DISRESPECTFUL MANAGEMENT!! NO ONE SHOULD EVER BE TREATED LIKE THIS IN AN ESTABLISHMENT IN AMERICA!!
A co-worker and I attended a private event at STATS last night, which took place on three levels of the restaurant (about 50% of the entire space). It was one of the BOA Classic Football Weekend parties. The VIBE was great at the event, we even met one of the Two Stews. HOWEVER, it took a turn for the worst when we asked to be seated at a table on the other side of the restaurant so we could watch (and actually hear) the Presidential Debates. It's a long story, so I'll recap it:
- The Manager, who was handling the private event , was very gracious in seating and accommodating our request
- The Waitress came over with an attitude because I guess there was no real business that night except for the private event
- The Waitress said we could not sit there unless we ordered food; we had already eaten at the private event but agreed because we were both professionals who travel extensively and understand that servers (and restaurants) only make money when people actual eat and tip (my mother put me through college on tips, so I typically over tip)
- We ordered soft drinks and dessert (the cheesecake, which on the menu highlighted that it was served with FRESH strawberries)
- The strawberries were actually sour (tasted like they were left out too long)
- Waitress keep ignoring us although we tried to get her attention
- She came back after 15 minutes and we informed her that the strawberries tasted spoiled - she completely ignored us and left the table (WTF????)
- About 10 minutes later, another server came over with the check (WTF???)
- We let him them know about the situation - he listened then left the table
- He came back with the adjusted check, then the manager (David Hernis??) came to the table and asked was there a problem
- We told him about the strawberries and he said they would take care of the check but that we needed to LEAVE the restaurant NOW (really??WTF??)
- We informed him we were with invited guests of the private event and only had an issue with the strawberries; told him that his servers never asked us to replace it or if we wanted to order something else
- David arrogantly told us that we were being asked to LEAVE because were weren't spending any money and had been DIFFICULT (WTF??)
- He proceeded to get the on-site police officer to escort us OUT (WTF??)
- We asked to speak to the manager of the private event who had seated us; she had left
- The officer escorted us OUT and told we could not return even to the private event (OMFG???)
- The organizers of the private event came out and insisted that we be able to return to the affair; one of the other attending managers overrode DAVID and said we could return inside (at this time we were standing outside with the police officer)
- We did a Sarah Palin and said "Thanks, but no thanks"
Moral of the story:
- STATS does not care about how rude or disrespectful their staff treats customers (event customers who are part of an event spending well over $100,000)
-STATS will keep treating you, me and others like this if their owners COCENTRICS are not informed and put on notice that this is and should be totally unacceptable
- STATS had other ways they could handled the situation, but CHOSE to use an extreme solution
In America in 2008 this should NOT happen!! read more