I have been provided excellent service a couple of times here. They are knowledgeable, friendly and…read moreprovide quick service. I had a new pair of glasses made for me in 15 minutes on site. Best of all at a very reasonable price!

(5/5) I recently visited brighter optical in San Gabriel…read moreValley, right next to the Hilton Hotel, and I couldn't be more satisfied. The staff were kind, professional, and genuinely attentive. From the moment I walked in, they made the whole experience feel smooth and comfortable. The eye exam was thorough, and the optometrist took the time to explain everything clearly. I never felt rushed, and they answered all my questions with patience. They have a great selection of frames -- stylish, practical, and something for every budget. I really appreciated how honest they were with recommendations, and there was zero pressure to upsell. My glasses were ready on time, fit perfectly, and the quality of the lenses is excellent. I also stopped by later for a minor adjustment, and they handled it right away with a smile.

I called this office to inquire about a contact lens fitting and was genuinely shocked by how…read moreunprofessional the staff member was. After asking about availability, he bluntly replied, "I don't have any doctor today." I then asked a very basic question: how much my insurance would cover and what my out-of-pocket cost might be. Instead of offering assistance, he immediately responded with, "I don't know. I don't know how much you're going to pay. I don't know your plan," in a tone that clearly conveyed annoyance. I had already told him what insurance I have. When I asked whether he could check my benefits, he finally said he could, but not before muttering something under his breath. The entire conversation felt like I was inconveniencing him simply by calling. It was obvious he didn't want to be bothered doing the most basic parts of his job. Patients call medical offices every day to ask about insurance coverage, costs, and appointments. These are standard questions--not unreasonable requests. What was most astonishing was the audacity. If you work in a customer-facing role at a healthcare office, the bare minimum expectation is that you treat people with courtesy and professionalism. Instead, I was met with impatience, attitude, and a complete lack of customer service. If answering routine patient questions is that irritating, then perhaps customer service is the wrong line of work. I hadn't even become a patient yet, and the interaction was enough to make me take my business elsewhere.

This office was the first time I was given the correct eyeglass prescription. Very thorough and I…read moreappreciate Dr Han and her friendly staff.

Rosemead Eye Clinic and Express Optical are family-run businesses offering decent service, with…read morestaff members who speak Vietnamese. They provide free glasses for those with medical insurance, but the options are limited and not very appealing. There is no restroom available, so plan ahead. Don't forget to request your prescription before leaving. Parking is available, but use caution, as some drivers are careless with their car doors. Prices are fair and competitive.

Brought my glasses in for adjustment, they made me sign a waiver that they are not responsible for…read moredamage. After I gave them my glasses to fix, they broke it. Niw I am left with no glasses and I can't see clear. Don't come here for eye glasses adjustment, horrible place.

For those interested in ortho-k corrective lenses, this place is good to check out! Been coming…read morehere for almost 10 years now since I was a kid. it's a great option if you don't want to wear glasses or get laser. Just some lenses when you sleep and you'll be able to go about the rest of your day without anything in your eyes (depending on your eye degree). Not going to lie, it's definitely an investment and can be expensive, but I think it's worth that I don't need to wear glasses. Also Dr. Woo is really patient and nice and makes sure that your eyes will be okay. If a lens doesn't work, he will change it out and re-evaluate. Glad he doesn't just give up on you. The staff are also friendly and kind people, always greet you with a smile.

I came here for a second opinion on Ortho-K for my child. While the doctor was actually very…read morepatient and nice during the medical exam, the experience with the front desk manager was a complete nightmare, leaving me in tears... The front desk manager--a Taiwanese woman around her 50s, wearing glasses and a pink uniform--flat-out refused to provide any itemized price sheet. She repeatedly used the "explanation" that "every child 'eyes are different so we can't give a price until after the washout process." Only after my intense insistence did she hand-write a quote of $6,975 on a scrap receipt paper. When I asked why they only offer a mandatory 2-year package while every other clinic offers a standard 1-year option, her explanation made zero medical sense. She claimed a 2-year package is required to "guarantee the far-sighted/hyperopia reserve," yet in the same breath, she admitted the reserve stabilizes in 6 months. She kept contradicting herself just to justify their bloated package. Worse yet, their package forces you to pay for 3 extra "lost & broken" replacement lenses upfront. I told her my child has been successfully wearing Ortho-K for 10 months now (we started the treatment back in China before relocating back to the US), and we have protected the lenses perfectly without ever losing or breaking them for nearly a year. We do not need to pre-pay for 3 spare lenses. I asked if it's possible to remove it, but she flatly refused, saying, "It's like insurance. If you don't file a claim, that's your problem." It makes absolutely no sense to force an experienced Ortho-K parent to pay thousands of extra dollars for a "mandatory insurance" they don't want or need. When I mentioned that we just returned to the US from China, her eyes lit up and she said, "Oh, we have many patients like you." It became glaringly obvious that this place intentionally exploits information gaps and preys on newly relocated families or those who might have language barriers. Their "standard of care" for the 3-week washout process is incredibly sloppy. They only provided ONE pair of temporary glasses for the entire 3 weeks. I challenged this, pointing out that professional clinics provide multiple adaptive glasses (e.g., a weaker pair for week 1 and a stronger pair later as the cornea reshapes, with weekly check-ups to ensure the child's daily routine isn't disrupted), but the manager dismissed it. Only when I refused to back down did she snappingly offer, "Well, if you request it, we can give you two pairs." It is a shame that a parent has to fight for a child's basic visual safety. Because I asked logical, detailed questions, the manager completely lost her temper, became hostile, and literally accused me of "destroying" her entire consultation process and strategy. On top of that, after charging a standard $195 fee, she tried to tack on an extra $45 for an axial length measurement. When I called her out because reputable clinics include this, she suddenly backtracked and said, "Okay, fine, it's free." I paid my $195 consultation and left in tears. While I appreciate the doctor's kindness, the toxic customer service and predatory sales tactics from the manager totally ruined this clinic. Parents, save your money and your sanity--go to a transparent, modern clinic instead.

My mother's glasses got sat upon, and terribly bent, with a lens that popped out. The metal frame…read morewas very close to breaking, but Optical King was able to make the glasses like new, and at no charge! We couldn't be more grateful!!!

I came here cause I needed lenses for my new glasses frame from Japan. Gave him my prescription and…read morethe frames and was told I needed a week to get them due to not having my prescription on site (it's high lol). It was $60 each lens which is fair for my prescription and they take Zelle. A week later I get a call to pick my glasses up and they have me try it on before I leave. Both visits I get greeted with Mandarin by default but they speak English too. Super quick, simple, and friendly each time I came I visited. I recommend if you need lenses and glasses(they have so many styles).

Brought my glasses here to add antiglare and anti blue light. Janet was very patience and explained…read moreto me that it can't be added to my current lenses. She gave some recommendations and process took only a week. Great service! Recommend this place!

I really love this shop. It's a complete hidden gem! I've been "visually challenged" since the age…read moreof eight. So I've literally been wearing some sort of corrective lens (glasses and contacts) for 35 years. The most difficult part for me was ALWAYS finding frames that fit me - my must have #1. That means I need nose pads. Then, I look at style - sad, right? So I wore contact lens FOREVER... I loathed whenever I had to go get new glasses. Well, not since a few years now. We come to this shop ALL the time. My AWESOME Poloroid polarized sunglasses are from here (with custom nose pads). Now that wearing glasses is back in style, YAY!! I thought there would be more selection now. NOPE, I was wrong. The trendy glasses now are large and round and I can't wear that style at all (I cannot wear most plastic frames w/o custom nose pads installed - which can be done at Monterey Park Optical! I bought my Tom Ford frames at a crazy low price at Costco and brought them to Mr. Ling (the optometrist - he's licensed in Taiwan, but since he opened this store, he only "fills eye glass prescriptions" - but he sees everything an optometrist does. He even double checks my family's prescriptions before he "fills" it, our whole family comes here and I refer people here whenever I can, since they are the best I've found so far. I'm almost positive that a prescription "re-check" is NOT a service he offers to other people (since he only has a Taiwanese License to practice Optometry). Mr. Ling and his wife Janet, yes, this is a "mom and pop" boutique eyewear shop. They have frames to fit all budgets. Never before have I found a pair of glasses that I liked and could stand up to my vigorous usage. I have seizure disorder, so I've ruined many pairs of glasses by falling over and breaking them (which is what happened to my Tom Ford light brown frames you see me wearing in some photos). I used my glasses all day, every day from when I wake up to when I go to sleep. Mr. Ling, the owner, himself wears an amazing looking Teal colored pair of glasses. I HAD to know what the brand was. His wife Janet also had amazing looking glasses. I realized fairly quickly that this store was a boutique store. Mr. Ling was wearing Silhouette Eyewear from Austria. His wife Janet was wearing an amazing pair of rose gold/pink glasses that are from Japan. And NO, they DO NOT carry COACH - Thank God... I can't stand Coach. And neither can they! Why? Because they don't think that the quality of Coach frames are good enough for what Coach wants to charge. I realized that Mr. Ling and his wife Janet scour the WORLD for eye wear. I ended up getting a pair of Silhouette's as well. I looked up their website: www.silhouette.com/us/en/home/ and found out that they have designer collections. Nope, I can't afford the $20,000 (yes, $20k for glasses!) 18kt solid gold pairs with 72 VS1 diamonds (last collection. Current collection is round colorful and plastic frames - no clue on price) and Monterey Park Optical said the glasses were beautiful, but each pair was $20k. Crazy! They have the 23kt thick gold plated frames there w/Schwarovki crystals for about $1000. Bling is not my style, and I had zero probs finding glasses here. Monterey Park Optical has all the brands you would want, Gucci, Burberry, Prada, etc. But their specialty is finding companies from all over the world that make only eye wear. When I saw Janet's glases, I asked her if the Japanese frames came with springs on the hinges. She literally took off her pair of glasses and pulled it into a straight line. So each link (that I thought was a fashion thing) was a spring. My Tom Ford glasses broke because of a recent seizure and the frames cracked when the side of my head hit the floor. The lenses were still good but had a scratch in the coating (they were expensive transitions lenses that had every kind of coating that you could buy). I literally only had to buy the frames and Mr. Ling installed the frames for me. He noticed the scratch and pointed it out to me, letting me know that once the coating is scratched there's no way to fix it. My mom tried to save money by doing the same thing that I did - just replace the frame, but her lenses were too scratched up. However, that didn't stop Mr. Ling from doing it for my mom anyway, even though the lenses needed replacing (in my opinion, Mr. Ling said, "if it's too scratched, bring it back". So about two days after my mom got her glasses back with the scratched lenses, she ended up going in and ordering new lenses. Mr. Ling and Janet know us well, all my family comes here and all my mom's friends. We love them! I have found my eyeglass heaven. I don't need to go anywhere else from now on! I literally don't want to go anywhere else. I can't find a better shop, nor better educated owners who care about the quality of glasses and their customer and not flashy names. Trust me, flashy name brands are generally cheaper than QUALITY. I love my Austrian glasses!!

This was a 100% great experience: professional, courteous, accommodating, and quick!... PLUS a…read moreterrific price for exam, frames and lenses.

I don't think I've ever come a chaotic shop before! My…read morefiancé needed a new glasses prescription and our current optometry was close so we decided to chance it and come here since we had time and they had a slot available. Oh man, coming inside it was packed but it was so unorganized it made me feel anxious just by walking in! There's no reception area so there really wasn't a spot for you to come in and check in for your appointment. We had to stand around and hope we caught someone's eye to help us. While we were waiting the staff were arguing about a customer's order loudly in front of everyone! We all watched while they gas lit each other on who had the order or didn't have the order. That was crazy but good entertainment LOOL but that alone made me want to walk out but he wanted us to give them the benefit of the doubt. Once we finally got someone's attention he filled out his paperwork and again, had to wait for someone to get his paperwork and tell him what to do next. We waited for 15mins and finally we had to ask a staff walking by that we had an appointment and needed help! She told the other staff to take him and get his pre-appointment stuff started (checking eye pressure and all that jazz) We went to the other side of the store and I waited for him in the waiting room and you can see everything that was going on. The lady looked so lost on doing the whole thing and the thing that blows air into your eye? He got like shot a few times that his eyes got so dry and tired afterwards. Turns out we couldn't continue with our appointment because our insurance was on hold with another dr and we rescheduled to come back during the weekend. FYI - we did not, we just went to our usual optometry and were much happier there. Do your due diligence before coming here! One plus of coming here is I hear loads of different languages being spoken so it seems they are well versed in the Asian dialect LOL

Fantastic service all around! They have a large variety of beautiful glasses including designer…read moreones and all at fantastic prices!! They helped me pick a beautiful pair of glasses that suit me perfectly!! Service was great, variety was wide, turnaround was quick and prices were perfect!! Loved it!!!

This place is great. Not only they have excellent customer service but also they are very…read moreknowledgeable. Before going there I called them and by the time I got there they had my prescription from my doctor and as I was waiting they fixed my glasses. Thank you.