This was my first time visiting this Starbucks location, and I couldn't have been more impressed! I was meeting my friend's daughter for her birthday, and we were planning a surprise since she had no idea we were coming. We brought balloons, and the staff were more than happy to let us tie them to a chair. They even helped us close the front blinds so she wouldn't see her sister before walking in. I thought that was so thoughtful and accommodating! The staff were incredibly busy, with everyone running around trying to keep up with the orders, but they handled everything so well. There was even a customer in front of us who placed what looked like a $200 order, and the staff were just as patient and helpful with her as they were with everyone else. Everyone was friendly, fast, efficient, and calm despite how busy they were. You could tell they were working hard to make sure every customer was taken care of in a timely manner. I really can't say enough good things about this location. It's not often you see a team handle a busy environment so well while still being so accommodating. They helped make a special birthday surprise even better, and I would absolutely come back! read more

Starbucks - Coffee & Tea Near Me - Worcester, Massachusetts

This was my first time visiting Starbucks at 11 E Central St Worcester, MA 01605 and it is conveniently located right off of I-290 next to Mezcal Tequila Kitchen. Starbucks has a drive-thru and plenty of parking spots. I walked in and ordered a venti iced Caramel Macchiato. It was ready in no time and service was friendly. They even wrote "Have a nice day" on my cup. There are plenty of tables inside. read more

Starbucks - inside - Coffee & Tea Near Me - Worcester, Massachusetts

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The staff were friendly. The coffee were good, though the drive-thru line was a little longer than expected.

Super slow - ordered a bagel and took 20 min to come out. Was the only customer in the store

As always the coffee is great. I especially love the cappuccino, but I've never been inside so can't say much about that. The drive through makes it really enjoyable to go there. read more

Starbucks - Not really from Starbucks, but for attention ‍ - Coffee & Tea Near Me - Worcester, Massachusetts

they played brandi carlile! good drinks, #satisfied otw to the brimfield flea market. starbucks -- super tasty and refreshing brilliance u can keep sipping. didn't leave a tip because they didn't give my pal her free birthday drink and that was a difficult pill to swallow. but still 5 because the coffee washes that pill down nicely. read more

Starbucks - Coffee & Tea Near Me - Worcester, Massachusetts

Only leaving a review because I've been here for two hours and Casey who works here has to be the most friendly Starbucks associate (maybe manager) that I've ever seen! Everyone that's comes in she has called by name and a quick complaint. You would think everyone who walks in is a regular by her attitude. Love it! read more

It is an upscale fast food menu. I happen to like Carmel Frappuccino so I like to go there

Waited in the drive thru for 10+ minutes before even being acknowledged. (I was literally the only person in line!) Over the intercom the girl was laughing and joking with someone. When it was finally my time to speak, she was not paying attention to my simple order, I had to repeat it 3 times only for her to tell me she didn't have that item (it was a hot chocolate). The service here is usually decent but who ever they had on at the Wednesday 3:30p staff was the absolute worst, really unprofessional. I am a daily customer at this location but I was so turned off, never going back. read more

Love Starbucks coffee, but at 11 central st they take way to long, I called the store to make sure someone was at the drive through to take care of customers and the girl that answered the phone was so rude, and not just that she hanged the phone while I was talking to her and told me that I was welcome to leave, after I was at the line for 18 minutes it's unbelievable, I would never get coffee at this locación, 11 East central st worcester ma read more

The employees are so lazy that they close the doors and only allow drive thrus. Used the drive thru and waited 15 minutes for my pick up order. It was cold and soggy. Waited another 5 minutes for them to remake it. read more

Starbucks - a man standing in front of a parked car - Coffee & Tea Near Me - Worcester, Massachusetts

Straight up, this location ROCKS. I've been to a billion Starbucks locations, and this one is definitely among the best. The staff are super polite, genuine, and bend over backwards to make you feel welcome. Cheers from Corvallis, Oregon. read more

TLDR: Drive-thru only even for mobile orders. I love Starbucks and East Central Street used to be my go to. Recently though they have closed the cafe and you can only get your drinks through drive thru even when you order ahead. We were reading the sign on the door one time (which reads "Drive Thru Only" Call this number for a refund) and the two baristas at the door acted like we were criminals trying to break in to the cafe. I get it. Hiring is tough but I strongly feel this cafe should shut down mobile order ahead if they don't offer it. Your only choices are to wait half an hour in line or ask for a refund. read more

This location used to be amazing, they even had their own social media page showing off all the drive thru dogs. Now it's just sad. I ordered ahead on my work break and drove to the location to pick up my order. I noticed the drive thru line wrapped around the building so that already made me nervous like why is it so busy? I go to park and notice five signs saying the cafe inside is closed, drive thru only, short staffed, if you ordered ahead too bad, you're going to have to wait in the drive thru line to get your order, if you don't want to wait here's a number to get refunded. So I called and said I was right outside and if there was any way I could just grab my order and leave. They said I'd have to get in the drive thru line. So yeah...Ummm... what do y'all think order ahead means? If anything, turn the mobile order ahead option off on the app? I know that also frustrates people, but it's better than wasting peoples time and money. read more

Starbucks - a sign on the door of a coffee shop - Coffee & Tea Near Me - Worcester, Massachusetts

awful place customer service is disgusting staff laughs at customers they stop making coffee at 630 when they close at 830pm. I will never return to this location again the place should be closed down for such piss poor service read more

As a West LA gal, I was super excited to find a SBUX in Worcester! No offense to the locals but I really cannot stomach Dunkin Donuts. This place is right off the freeway which is great and easy to get to. Their parking lot is set up a little strange and you almost have to go around to park in the back or opposite side. The great thing is that they have a drive-thru which definitely came in handy when it was raining the last time I was there! On my first visit they overcooked my egg white sandwich but I didn't see it until I got to the office and tried to eat it. I went back the next day and let the cashier know. They gave me a free sandwich that day, no questions asked and waited for me to inspect it to make sure it was okay. Great customer service! read more

Always good customer service! Coffee is always fresh and made the way we like. I always add a few shots of vanilla to my mocha latter to offset the bitterness of the strong coffee! read more

Starbucks - Coffee & Tea Near Me - Worcester, Massachusetts

this Starbucks is so unpleasant to visit. They are so disorganized and the partners are constantly cranky! They never fill the cups like they used to and the partners need serious attitude adjustments. Do not tip them they are union and in my opinion way overpaid for what they do. If union Starbucks are the way of the future they will go out of business read more

Note: I purposely waited to come here a few times before I wrote a review So every time I've come here, it looks like a tornado came through the store: always dirty, trash on the floor, everything just looks like a disaster. It must be understaffed or something. However, today, there were 5 people behind the counter and only ONE making drinks. One was at the register. And the other 3 were talking or just walking around not helping. This isn't the first time I've witnessed this situation here. I've worked at Starbs for about a year, and I remember busting my ass to be a good worker, whether it was taking out trash or brewing coffee. If I worked here, there would be no messes or disappointed customers. Also, this location is somehow more expensive than the other one across town. I literally order an iced coffee and add my own milk and somehow this one charges more. I don't understand. Change needs to happen here. Sorry, Starbs! I love you, but this location does not represent the company well. read more

All staff here are friendly, efficient, and welcoming. Amanda aka "BESTIE" in the drive thru window makes my day with her bright personality! 10/10 would recommend stopping in for a coffee and seeing for yourself how wonderful they all are! Also- try my daily coffee: Venti Shaken Espresso - 1 pump classic syrup- vanilla sweet cream cold foam- extra caramel!! read more

Starbucks - My coffee - Coffee & Tea Near Me - Worcester, Massachusetts

Best Starbucks I've ever been to. The morning staff is a plus! They're very good at what they do and super friendly. I've been to almost all in the area and can't get a better hand crafted specialty coffee than like the one at East Central. PS- night shift teams at any location aren't as good or happy as morning shift teams. read more

Horrible Customer Service. The manager was very unpleasant and it took 20 minutes to get 1 coffee. The person behind the counter was messing around and yelling at her coworkers rather than taking customer's orders. This place is horrible. read more

I grew up in washington. I prefer Starbucks drastically compared to Dunkin. The food is better, I prefer the drinks, and even though my work has me posting here between calls all the time I will no longer be coming to this location. The girl at the counter on Mondays hasn't been given proper training, can't find things on the menu, and the last two times I have been there she tried to put the wrong order in for me. Last time one of the employees who has actual experience saw the problem and was able to give me what I wanted, which I really appreciate. Today, I went in again, and the same girl behind the counter not only gave me the wrong drink but whoever made it didn't put in any syrup. If it was just the once, okay, newbies take a while to learn where everything is. But the Same Problem after two weeks? I'm just really disappointed in this company for not properly training their employees, and I'm not going back someplace where I now consistently get the wrong order. read more

Worst Starbucks you will ever go to. Takes forever to get your order. Now they close the cafe part or turn off the order ahead probably because they are lazy. read more

I love coming to this Starbucks. I usually go through the drive through, and the staff there are careful to get your order correct and accommodate for you. The few times I've been inside have been pleasant and warm. Always clean and well stocked, with friendly staff. read more

Starbucks - Eggnog latte with candied cranberry topping 3 - Coffee & Tea Near Me - Worcester, Massachusetts

Fast service, super friendly staffs. Recommend sweeping the place more frequently though, because people litter a lot here :( Very nice music but a bit too loud for group/pair studying, so I recommend tuning it down a bit. Overall, very nice place to self-study, hanging out, enjoy a cup of coffee read more

Went in and noticed the bakery case was full of flies. So. Many. Flies. I told the cashier who responded "oh... we know" and chuckled. Nope. I'm out. read more

It's my first experience there. A friend of mine and I met there for coffee. I actually like the place. As a matter of fact, I loved it. There is a section to the back that's even more peaceful and quiet if you don't want to have people walking by you in and out to make orders and pick up. The staff seemed friendly. The location seemed fine as well. read more

Starbucks - Coffee & Tea Near Me - Worcester, Massachusetts

A solid experience. The baristas are very friendly and there is plenty of space to do work or chat it up. More impressively, many of the baristas are capable of some serious multitasking. I recall a few instances where ONE barista is making a patron's venti-foamy-half caff-soy-splenda-somersault-YOLO-hokie pokie-pumpkin spice latte order while taking another's drive through over their headsets and not miss a beat. I sometimes wonder if the ultimate goal of this establishment is to test the full mental capacity of a single human being. That, or these are proving grounds for WPI's latest humanoid robots. Either way, I'm in awe. read more

I have been going here for a while now. Normally everything is fine. But one thing they should not be doing it putting people's straws in there cups for them. We ask for them not to put any straw in our iced drinks but they still do. Unfortunately this is a health issue. With cold and flu season here and people touching money they should not be touching straws or anything that goes into a drink. Regardless how clean they think they are. This is the only Starbucks I go to that does this. Let's face it they can hand a straw to people just like Dunkin's does. I mean we are not that lazy in American that we can put our own straws in our drinks. If a manager read this please contact me because we are not using your location anymore. When I pay $5 for a coffee I want it the way I want it. I hope this can be corrected. read more

Thank you, thank you, thank you! Your drive thru saves me so often ... the long drive to Newton requires tres coffee. So once in a while things aren't perfect - neither am I! Appreciate your friendliness and strong coffee! read more

I frequent many Starbucks locations and this location is average. The speed of service in store is compromised by the drive thru when not in the peak periods so expect a brief wait indoors even if no one appears to be in front of you. The Baristas are friendly and the store seems relatively clean. The location so close to the hospital is nice so you aren't stuck with the DD in their atrium. read more

Starbucks - Coffee & Tea Near Me - Worcester, Massachusetts

I LOVE THIS STORE FOR THE DRIVE THROUGH! One of Worcester's few Starbucks. I give this store 3.5 stars. Pros: the drive-through saves me a few extra minutes every morning. The staff are friendly. Cons: a little bit more consistency would be great! read more

Loved this Starbucks! Usually I grab my tea or sandwich and I am out, but I decided to stay. The staff were so friendly and welcoming I ended up staying almost until closing sipping tea and using their free wifi. I loved the musuc--everuthing from new age, to punk rock, to blues was playing over the speakers. It allowed me to jam out while working on my homework and mellow out too. I definitely would come back to this Statbucks when I need to do homework or just chill out. I never felt rushed to leave or pressure to purchase more food or drinks. Also, one of the staff members watched my belongings when I needed to go to the restroom and she was so nice about doing this for me. I also loved that with your gold membership you get free refills of coffee or tea--so sip as long as you want to!! I will definitely be back! read more

Worst starbucks i've ever been to. I always pre order online and everytime it says it will be ready by a certain time and it's not ready till about 25 minutes later. The service is awful and the people working have no sense of urgency. I always ask for light ice as well and they fill it up to the top with ice. Would not reccomend coming here. read more

Always a good time coming here. Morning long lines are expected, but hey, coffee is important. The staff are super friendly.

This is the closest one so I wish it was better. I get the wrong order about 20% of the time. I pass this one each day and stop at one near my work :( It has a drive through, but I always go in when I do go there. I want to look them in the eye when I try it so I can give them the head shake when it is the wrong order :) The staff is always very nice and the location is awesome, right downtown. Update: I have been going here more often, and have been getting what i have ordered nearly 100% of the time. read more

West central st Starbucks is the best! I've been to park ave and the service and coffe is just terrible. If your looking for quality workers and coffee head to west central st Starbucks in Worcester read more

This is by far this is the worst Starbucks, I've ever been to. They do not listen when you order they continuously give me the wrong food . Even after i went back and told her it was wrong she gave me the wrong thing again! Worst customer service I've honestly ever seen at this store. read more

Fixed for me what the other Starbucks wouldn't.:. Always grateful to this location for speed and ACCURACY! Team east central is where I'll be getting all my triples from now on. read more