The staff generally prepares all the menu item drinks well; the store is usually well kept however the case of food items is never full when I have gone and I have yet to order anything from it as nothing looks fresh. The Justin''s Peanut Butter Cups are delicious but highly overpriced. I found the same package at Stop & Shop for 1.49 compared to their $3+ The bathrooms are clean and the Dyson dryer is always nice. For such a small, narrow location, this Bucks is pretty good all around. read more

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The problem with this Starbucks is a couple of things like the lines, hygiene of the place and the miss-communication in terms of understanding what items are out of stock. I kid you not half the time the ambiance is nice and the other half of the time is mess so maybe a little bit of good and bad. Food is maybe fine? Not sure read more

Starbucks - Cinema - Coffee & Tea Near Me - West Hartford, Connecticut

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- Nice layout of the coffee shop, would be good for studying for school or hanging out with your chums - Reviews complain about customer service. The guy who took my order didn't seemed thrilled, but I work in retail and understand how one could become unenthused when working with customers all day. So it gets a pass lol; plus, the reason you go to Starbucks isn't to meet the hype team, it's to get coffee all that being said, the lady who gave me my coffee was cheerful - Got my simple order of Hot Mocha spot on - Worth your while if you need 1) coffee and 2) a place to chill read more

I stop in here regularly for a nitro I order it a lot on line and I just happen To know price So today was surprised when ringing out higher It's already pretty high for coffee Was very surprised First time it's happened ( or caught) read more

Starbucks - Still wearing Masks and still no seating may 15 - Coffee & Tea Near Me - West Hartford, Connecticut

A place to wake up A Starbuck's in West Hartford Center. Damn, it just doesn't get any yuppier than this. Right on LaSalle Rd, it gets a lot of traffic and is frequently quite crowded. The store has the usual Starbuck amenities, coffees, different types of lattes and cappuccinos, soft comfy chairs and the ubiquitous non- donut but very tasty and highly caloric desserts. Not a bad place to stop for some caffeine and calories while in the center. read more

This was THE WORST experience I've ever had at a Starbucks. The workers are all rude and miserable people. It was completely empty when I went in, and right off, the lady taking my order was showing attitude and annoyance. There was one person in our party who didn't get anything, so she told him to go stand outside in freezing weather in light of COVID, although everyone was wearing a mask, but it's fine and understandable, even though she could have said it a little nicer than she did. I got my drink and told my brother to give his friend company outside, and that I'd grab his drink for him. I stood there alone, waiting for his drink, and the lady practically yelled at me for standing there, assuming I was just waiting for I don't know what. So naturally, I tried to explain to her that I was waiting for my brother's drink, and realizing she was in the wrong, she didn't want to apologize and just continued to give nasty remarks, and finished by saying I need to leave right after I get it. Wow! Like I want to be in any proximity of such negativity and rudeness!! Then, she proceeded to walk away shaking her head! Never coming here again. Zero customer service skills. read more

Starbucks - Order here - Coffee & Tea Near Me - West Hartford, Connecticut

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Good Quality SB Coffee. The store is nice and clean. The staff was very friendly and efficient. Scored a 10 cent discount using my reusable cup. Parking is tight and pricey. Bring quarters since the meters are card challenged. read more

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I think I reviewed this place once before, but I think the A L G O R I T H I M kicked it off for some reason. I won't be silenced! This Starbucks makes the best pink drink and the people deserve to know!!! read more

This Starbucks has the feel of a small town coffee shop. It's small, cozy, and has incredibly friendly staff. There's one large farmhouse table in the seating area, with a few other small tables and armchairs sprinkled about. It's a good place to study or meet a friend for a quick conversation. There's plenty of benches on the street outside, so it's a great place to grab a drink right before spending time outside in the spring or summertime. All parking is metered street parking, so be sure to pay the meter before heading in. read more

Starbucks - It's a small space, but convenient for a quick stop while shopping. - Coffee & Tea Near Me - West Hartford, Connecticut

Terrible customer service. The staff are apparently too busy to even smile or care in any way about making the customer feel welcome. Just worried about turnaround. Besides the poor customer service, the parking is terrible. This is in NO WAY a good Starbucks to hang out and enjoy yourself. Many other better coffeehouse options in the area. read more

Typical starbucks coffee shop. VERY small.... Don't plan to stay there and do work or anything. It's definitely more of a meet up to grab coffee or individual sit down for a little while kind of place. Yes to Wirelss internet. Parking: Metered street parking (hard to find during nights), or there's a lot down the street. read more

Stopped by here after a run at the West Hartford Reservoir on a recent Saturday morning for a caffeinated treat. Luckily I must have hit it just right as I did not have to wait very long in line nor for my order. After my experience, I agree with the other reviewers. This location is small so there is a very good chance that if you go on a weekend (like when a run at the local Fleet Feet ends) be prepared to wait. There are many seating options but again if you come at a peak time you might have to take your order "to go" as well as bob and weave among the many strollers that come in and out of the store. I also noticed while waiting for my order that in addition to their "regular" coffee varieties this store was brewing several "reserve" varieties. I had never seen this before but maybe because of the economic demographic of it's patrons, this Starbucks can brew and sell more of these specialty coffee varieties. No complaints here - another great location! read more

DO NOT GO TO THIS STARBUCKS. First of all, it's total chaos. Second of all, the way they're handling mobile orders is disgusting. I ordered a breakfast sandwich and a drink. When I told the staff what I was picking up, the barista looked around at the orders, found a breakfast sandwich that matched my order, and peeled off the label. When I got the sandwich, it was clearly hours old and had been sitting out. It was disgusting. I also heard one of the baristas stop another from giving out a drink, saying "that's been there since 7 am". It was noon at the time. Clearly they are just handing out old food and drink that hasn't been picked up to avoid making new ones. Disgusting, poorly managed, don't waste your time or money. Starbucks in Bishop's corner is much cleaner and more smoothly run- go there. read more

Starbucks - Coffee & Tea Near Me - West Hartford, Connecticut

THIS PLACE IS AWESOME. prices are fantastic, drinks are unique and creative. music is bumpin and fun. wait staff is fun and kind. food is delicious. definitely will be back!!! read more

Parking can be tricky depending on what day/time you are here but during the day during the week you can usually find a spot with ease right outside at one of the meters. There is not a ton of seating inside, but if the weather is nice it's a good area to walk around after you grab your drink. There are some tables inside as well if you need to do some work or what not. read more

I used to come here all the time, it was a busy, but quiet little coffee shop with great service. They did renovations a few of months ago in a, for lack of a better term, modern industrial look. They decreased the seating capacity, which was a rare commodity to begin with, then they added bench seating with tables that are bolted to the floor. You can't move either, uncomfortable at best. They play the music too loud which echos off the walls to an annoying degree. I don't know who they are trying to cater to, but in this case they got it wrong. It has all the purpose and charm of a prison visiting room. read more

I have very mixed feelings about this Starbucks location - some good; some not so good. I've been coming here since they first opened many moons ago and while it's about the only 'downtown' location you can find in the Hartford area, it's got drawbacks. One of the major complaints is the lack of [free] parking. That's right - except after 8p and on Sundays, you're paying to park while sipping. The crowd is a bit more diverse than what you'll find in Farmington, Avon and Simsbury - more urban and diverse which I like, but it's also got a fringe element that's kind of tiresome and loud. A few too many bikers and sorts who think this is their personal canteen. Always a couple of poseurs who like to sit around like some sort of misplaced godfather waiting to be paid homage by their underlings...and the wifi has been notorious bad for years. Still, it's kind of see-and-be-seen place if there is such a place in West Hartford Center. read more

The good, bad and the ugly. Good: Free Wi-fi (like all Starbucks), baristas that are trained to whip up whatever coffee beverage your mind can dream up, great cafe atmosphere (Starbucks did a nice job setting up this location), and enjoyable ambient music. They are walking distance from my house. Bad: This is the SNOTTIEST Starbucks I have ever been to. I tried this place on more than six different occasions, at different times of day and on different days to make sure it was not someone just having a bad day. Their service sucks and they act like they are doing you a favor when you order or ask for something. I am taking my appreciation for coffee and my business elsewhere. Ugly: The staff here are a shame to the Starbucks brand. read more

I went to Starbucks this morning not for a cup of Joe, but I went there for their spinach, feta, and egg white wrap. Though it obviously was premade and heated, I got it quickly after my order considering it was a busy Sunday morning. It was tasty and filling. I also got a petite vanilla bean scone. The cashier, excuse me, barista, was very welcoming and was far from the condescending, artsy fartsy hipster I'm used to seeing at any coffee shop. In comparison to other Starbucks, their baked goods selection has much more variety. I don't always see the petite scones, but again, there are a lot of skinny West Hartford SAHMs (stay-at-home moms) who visit there and I can't imagine them ordering a sweet treat. Speaking about skinny women, don't go there when a yoga/zumba class or a running group has just ended. You will feel like the fattest person in line...lol! For some reason, it seems like people bring their babies and toddlers to this location. Why? I'm sorry, but I don't find a Starbucks a place to bring kids for them to scribble on their coloring books. All the strollers inside creates a potential fire trap. I don't recommend studying at this location. If you want to study at a Starbucks in West Hartford, I would go to the Albany Avenue location anytime after noon. This location is just fine if you just order and go. The line moves pretty quickly. read more

Completely put off by the snotty staff first thing in the morning. Me: good morning. What flavors do you have for iced coffee? Barista: we don't have flavors, we're not like Dunkin Donuts. We can add any flavored syrup to coffee. Me: (oh, so it's going to be like that. Ok , child, let's do this) oh silly me. Which of your flavors are unsweetened? Barista: they're all sweetened. Me: so you're not like other Starbucks either? Barista: we have sugar free syrups. Me: that will have to do. I'll take a sweetened, sugar free iced coffee. Barista: what size? Me: (grinning wickedly) 16 oz. Barista: do you mean grande? Me: I must. Thank you. (Step towards register) Cashier: don't be fooled by sugar free. It's sweeter than regular sugar. Open letter to Starbucks baristas and staff: let's always play your condescending language games at 6:00 am. It's more energizing than your burnt coffee. Further, I've drank enough coffee in my life to be qualified to order one at a corporate chain establishment. read more

Since I'm in the Starbucks is greater than Dunkin Donuts camp I like to come here for a warm drink on a cold day. It's a small location but not prohibitively so. read more

The pros: The staff is always super nice and many remember my name and what I order. The drinks are mostly made the way I like them. The cons: This is such a busy location that the line is always out the door. As a result of catering to a high volume of clients, things like the floor being swept are often overlooked. It's not to fault the people who work here. They're always working in super speed and trying to get through the line. This location needs to hire more people and change up the machine stations to be able to accommodate an additional barista. I bet it would pay for these upgrades with the sheer volume of customers. read more

Starbucks - My drink. - Coffee & Tea Near Me - West Hartford, Connecticut

Worst starbucks over. Can't complete a mobile order for sh!t. First time i went and it happened i ignored bc i get it i work in food industry too but this time my sandwhich was literally out of the bread my drink wasnt made properly. The thing that pissed me off the most out of the all of the ingredients they f'd up i asked for little ice and these miserable petty twats filled the entire cup with ice. Called and complained the male manager at the time said there was nothing he could do about it condescendingly said have a nice day and hung up on me. i find it funny they are all so miserable there get another minimum wage job then. im sure they dont get many tips lmaoo read more

Friendly, fast, and knowledgeable staff. Great place to relax and socialize with West Hartford locals and visitors to this great town center. Bathrooms are always clean and in good working order. read more

Plusses: * The usual high quality Starbucks coffees and teas. I've found a strange lack of herbal teas at some other cafes in the area, but Starbucks always has an acceptable selection. Also they make their espresso with the new more hand-crafty machine here. * A big, long table that's great if you're with a group or have some work to spread out while getting your beverage fix. * Lots of outlets for laptop users. * Good free wifi. Wifi at all Starbucks is now free and provided by AT&T, and the sign-in process is relatively painless. Minuses: * No free parking in West Hartford unless you want to walk. (And I can't help but believe that the city implemented this parking policy to keep the non-yuppie population from spending too much time in the Center) But for those who are thrifty and want to stay thin, there is free parking on Boulevard to the south if you don't mind walking about 5 blocks... * Sometimes crowded, but that's minor. read more

The staff was underwhelming, with one barista that was outright rude. I had company from Minnesota here, and when she placed her order the barista rolled her eyes at a special request for only 2 pumps of syrup instead of 3. You would have thought she made some insane, never-before-heard of request. I was very embarrassed and would have cancelled the order and walked out but there was no other place open at the time. I will never use the location for personal or business use again. Very surprising for a Starbucks. read more

A busy typical Starbucks coffee shop. Small but the employees are able to handle busy times as I've never had to wait too long in line. I've always had accurate orders and things have always come out a-ok! read more

Meh. I went into Starbucks to kill some time today. I ordered a latte. Before taking my payment, the guy behind the register scampered over and began making my drink. He then came back a minute later and silently accepted my credit card and then walked away to finish making my drink. I am not sure if maybe he felt this was faster, or more efficient, but it made for a fairly awkward customer experience. (Note: I was the only person in line and there was more than 1 employee/barista behind the counter.) The latte that I eventually received was so-so, it tasted somehow off or nearly burnt? I am not sure about this visit at all. Weird. read more

I can't say this is my favorite Starbucks location. As someone who worked at Starbucks for many years, I must say that inept baristas are completely unacceptable to me. I ordered a tall, non-fat, no-whip white mocha. An easy order to fulfill, during a time when it wasn't very busy. The white chocolate syrup is very dense, and the espresso needs to be pour directly atop it, and swirled before the milk is added in order for it to mix with the milk. Alas, this did not happen. I tried to swirl the drink around myself, as I knew that this was the reason my drink tasted like a latte and not a white chocolate mocha. The milk wasn't hot enough to correct the flaw and mix it all together, and as predicted, once I got to the bottom, all of the white chocolate sludge was leftover, leaving the last three sips borderline diabetes inducing. Very, very disappointing. read more

Your usual in the neighborhood Starbucks. This one has that homey feel and was renovated to have that look of modern and cool. The baristas here are friendly and service is great. Coffees come out right each time. This place is always crowded and busy no matter what time you go. I usually bail out of here once coffee is in hand cause there is no where to sit and if there was seat available, the surrounding area was not cleaned up and left a mess by the previous customer. The crowd is diverse with college students with their laptops, the unemployed with their laptops, moms with strollers and the seniors who still read the paper. Yep, this is one interesting Starbucks for people watching in WH. read more

I come here all the time and has never had a problem. There is though, one girl that does not know the drinks at all so when I order, I have to repeat myself a million times. After all that she STILL got it wrong. read more

This one is a good place to relax. Comfy sofas, patio seats, great ambiance. Only downside is that is gets very busy throughout the day and it's hard to find seats. Gotta love my Frappes! read more

Visited this Starbucks for the free tea special. Tried the pineapple black tea which i highly recommend and will be my new substitute when my cool lime refresher with lemonade/ no water (highly recommended) isnt available. The staff was awesome! I met barista and supervisor in charge Carlos who very hospitable and made this starbucks feel like home. read more

One of the few Bucks in the state where you can get a Clover brewed cup of coffee. Which is kinda cool, try it it's worth the wait. The management did away with the outside tables, supposedly after some numbnutz spilled coffee on herself due to the tables being uneven. That or she's a numbnutz. This sucks because many of the characters that make the center so special used to hang out there for hours chewing the proverbial fat. Still this place is very busy, so by all means bring all your obnoxious spawn in along with the largest possible quadruple stroller Hummer makes at 0739 and stand in line discussing with your five year old obnoxious spawn why a donut violates the longstanding agreement you made with him vis a vis junk food. Then go up and order a latte with milk in it and wonder why the baristas and everyone in line behind you despises you. read more

Freezing inside Oven not turned on so nothing can be warmed up Really not enjoyable I would expect a place where you do not have to wear a winter coat- inside! read more

I love some Starbucks. But not here. They brew the coffee much too weak. I've tried more than once because the location is convenient. It's too expensive to serve watered down brew. read more

When i ordered two sandwiches and a third without cheese i get all three with cheese. I show the worker how its marked to toast it without cheese he goes "i didnt read it". Come to find out he messed up the last sandwich they had in stack. He asks me if i want a feta wrap . ...... im lactose in tolerant hence me getting no cheese. Feta wrappp..... They were out of all the breakfast sandwiches. Anyway he goes to reimburse me and gives me $3.99. Ninety nine cents. Counting it for 3 minutes i couldnt believe it. And lady next to me started laughing. All im saying is they should be aware of peoples allergies and restock their foods so others dont go hungry. read more

Extremely pleasant experience . The staff was very friendly. The coffee , delicious. The store manager was on hand and very welcoming. The store was neat and clean. I sat down to enjoy my coffee. The atmosphere was pleasant and upbeat. I've visited this location approximately 4 or 5 times as I like to do that before writing a review. Each experience was consistently great. I highly recommend this locstion. read more

The dark roast is consistently weak and they don't use enough grounds to make their brewed coffee worth the cost. Bishops corner Starbucks is run much better and coffee is brewed properly. read more

The service here seems to be really hit or miss, but lately it's been mostly miss. On a very busy Saturday, they were training the employees - by employees who were barely trained themselves. When they overcharged me, they couldn't figure out how to give me a refund, so they gave me a "customer experience card," which didn't credit back to my Starbucks card. I ended up ordering a second item using the app. When I went to pick up my orders at the counter, the barista said "the app orders aren't my problem". Reminds me of what JFK used to say about Washington DC - southern efficiency, northern hospitality. No wonder Starbucks isn't doing well in New England! read more