Sandra and Shawn have some of thee best energy and passed the vibe check. I stopped by this location to get a warm drink. Did y'all know that the pistachio latte is back?! I'm pressed. Anywho, as soon as I walked in I was greeted and provided excellent customer service. More of this -- kindness, humility, being humorous, and positivity, is needed, and especially with all of the craziness going on in our country and world. Exchanges like these make experiences pleasant and memorable. Please stop by this location and say hello! Shout out to Sandra for this delicious pistachio latte! read more

Baristas are friendly. If you get decaf Americano with your latte, it tastes alright . If you get a cold coffee, that's decaf, the one I tasted was terribly burnt and bitter. I had to throw it out after a sip. read more

Starbucks - Coffee & Tea Near Me - Washington, DC, District of Columbia

Made mobile order for pickup. Arrive after 5 minutes. It located at the southernmost of UDC building and closest to the Metro Station escalators. It offers both outdoor and indoor seatings. Received friendly greetings upon walking in. The croissant was warm as promised. Received another warm thank-you when walking out. read more

Starbucks - Pickup croissant - Coffee & Tea Near Me - Washington, DC, District of Columbia

See all

Omg. This is the worst Starbucks ever. It takes minimum 20 min to get your order and that's if you're lucky and they get it right. Go to any other Starbucks if you can. read more

I came here with the intention of getting a pack of their Sumatra grounded coffee beans, but as it turns out, they only had decaf. Instead I just got a Grande caramel frapuchino. This store is rather small, bit I took a spot outside and chilled on my phone for a bit. The problem with attempting to drink a frapuchino outside on a day like today, is that the top part of the drink gets frozen, and the bottom part turns into liquid. I already knew this going in, so I consumed my frapuchino as quickly as I could without causing myself to get a headache. They had the music playing super loud which was another reason why I sat outside. I have yet to stop by here during the morning time, and I would imagine that there are tons more customers. Even though there were just a few today, they did a good job making my frapuchino. read more

Starbucks - Coffee & Tea Near Me - Washington, DC, District of Columbia

Listen I place my mobile order for the Peppermint Mocha hot, but when I went to pick it up it was a frappe. I was asked if I had 3 mins, of course I said sure. They made me the drink I ordered and still let me have the one I didn't order. Can we say Starbucks is the GOAT!!! I will remain loyal!! read more

Starbucks - Peppermint Toasted Warm Fap/ Toasted warm mocha peppermint - Coffee & Tea Near Me - Washington, DC, District of Columbia

Most of the poor ratings appear to be from earlier years; I imagine that this Starbucks has stepped up its game, because every time I've been here in the past 8 months, it's been very clean, service has been friendly and very on point, and beverages are consistently delicious. After a particularly pleasant experience yesterday I had to leave a review, and try to help them get their average rating up. In an area where dining options are a little thin, it's nice to have a good Starbucks like this one- for convenience, for tasty selections, and for great service. read more

Horrible customer service, evidently treated white customers with disrespect in contrast to those of color. Unacceptable. read more

Starbucks - Horrible customer service. Should be fired - Coffee & Tea Near Me - Washington, DC, District of Columbia

Fantastic service with a smile on this early morning! We needed coffee and nothing was open. Grateful this Starbucks opens at 6:00am. read more

Starbucks - Interior - Coffee & Tea Near Me - Washington, DC, District of Columbia

See all

Metro adjacent with both indoor and outdoor seating.Food is fine.Staff is super nice and efficient (at least the morning crew). Two big bathrooms. Outlet available. While place is clean, it shows years of wear and tear. Dingy walls, dinged up baseboards. Desperate for a remodel/renovation. read more

This Starbucks frustrates me. While the Baristas craft the drinks really well, the lack of attention to detail grates my nerves. On EVERY. SINGLE. OCCASSION, when I order a Java Chip Frappaccino, they never top it off with the Mocha drizzle that is advertised on the pictures AND in the recipe! I visited the Vann Ness location today, and again, the barista handed me my drink without Mocha drizzle. I told her that I would like Mocha drizzle. She looked at me as if I had two heads. I figured out that it would have required her to go the back and get a new batch of Mocha as they didn't have any out front. Wow...so much work. Anyway, I ended up getting my Mocha drizzle (please don't judge me; it's the best part!). If any Starbucks executives or regional managers are reading, I just want to say that I have experienced my Java Chip Frappaccino without Mocha drizzle at other locations as well. If the recipe calls for it, I shouldn't have to explicitly request it. read more

Starbucks - Java Chip Frappaccino - Coffee & Tea Near Me - Washington, DC, District of Columbia

One of the best Starbucks in the city! The staff is always welcoming and I've never received an incorrect order. They always greet you with a big hello and a 'have a great day!' on your way out. read more

Been going here for years. The guys are always a pleasure to talk to (the manager in particular is awesome!). The teenagers can be a pain around 3pm, but going not-then is usually fine read more

Obviously the food and drinks are standard Starbucks, but even when crowded the staff is always super friendly. The five star review is more for the employees than anything read more

Honestly what a great staff! They were kind super friendly and fast. I wish all Starbucks had this type of customer service!

I normally go to the Van Ness Metro location by UDC, because it's closest. The employees are super nice, and know regulars by name! The bakery and breakfast sandwiches are really good, and the regular staff have my drink order memorized! Use the app to earn points, order ahead, whatever, or better yet, bring a clean personal cup to help save the planet! read more

Update Sep 2022 Stopped by today because they're the only business nearby with shade and outdoor tables. I bought a large iced tea and a lemon pound cake. I asked for a bowl for water for my dog. Staff was great and if they had been allowed to provide the service, this looked like it was going to be a great visit. but the person who appeared to be managing gave me a cup for water for my dog in stead of a bowl. Large dogs don't do well with cups. When I offered to pay for a bowl she initially refused, but eventually gave me the bowl. The manner she adopted was clearly irritated and rude. I'm sorry that I stopped here again. I keep forgetting how badly the management treats their customers. read more

To summarize it all in few words: "poor customer service, and all what comes with it". Yeah, I needed a coffee and did not the time to go elsewhere, so I made it back in. There a gentleman running the show and this person does make a difference. He got the customer service magic, and does direct his fellow coworkers efficiently. The wait did not seem awful and he seemed genuinely positive making the best of the situation. This employee definitely deserves a lot of kudos. I'll possibly be back, with his level of service. read more

This location is convenient if you're taking coffee to go and they'll generally get your order right. The team here seems nice and like they're working to keep the orders moving. The seating is very limited and there's no easy way to park unless you are lucky enough to score a metered spot on Connecticut Ave. This is perfect if you're coming from the metro station outside and need a refreshment. read more

Three and a half stars. Convenient location right by the west Van Ness Metro exit. A caffeine boost and a Kind bar is the ideal way for me to have my evening break, though lots of wi-fi leechers hang out there. Tables outside are clean enough, though you wouldn't be sitting there if you saw who was napping there around 8 pm closing time. Service tends to be decent. Had my receipt thrown away without asking once, and another time one of the guys swore up and down that someone else must have taken my order... even though I'd been standing at the pickup corner the entire time. Just admit you forgot to make mine. read more

Starbucks - Venti salted caramel mocha frappe & Kind bar. - Coffee & Tea Near Me - Washington, DC, District of Columbia

This Starbucks has the worst customer service. I ordered on the mobile well ahead of time because I had an appointment nearby. When I got inside my drinks were ready-great, that's what I expected... but when I asked where my food was the barista gave me a blank stare. Another girl from the opposite side of the store strolls over to let me know some of my items aren't in stock and asks "if I would like something else". I tell her no it's okay that I'm in a huge rush if I can just get the items that are ready and they can refund back to the app. She says sure strolls back to the cash register and slowly starts to refund me. I ask her again if I can get the items. She says "ya, one second" and continues doing her thing. When she finally saunters to get the food she brings back one item. Starts back on the register. Okay so I had to remind her that I had two items. She looks up and continues to print receipt goes back for the food and then gives me my second item. While I understand that stores run out of items. I explained I was in a rush and had expected what was available to be all together. All in all, I won't be returning to this location read more

Walked in and walked right back out.. poor customer service. No greeting as I walked in. Stood there while the two Filipina woman continued a conversation. I'll go elsewhere if I have to get better service for $6 coffee. read more

The morning weekday manager Tomas is awesome and A major reason to come to this location He makes my morning the atmosphere is nice (not all hipstery with people on their laptops in the windows to be seen) The music is kool when we go there isnt much of a line and if there is it goes fast I love the pike and my son gets the Carmel frapp read more

Service is horrible. Staff are more worried about playing on their phones and gossiping than serving customers. Teas ok and so was the panini. But the staff ruined it for Me read more

Probably the most struggly Starbucks I've been to, worldwide. Every time I've gone they don't have the particular ingredients for whatever coffee drink I want. Initially I thought it was just a fluke, but EVERY time, which prompted me to ask how long it's been since they've had these things. 'A few weeks.' Well who makes the orders 'the manager, but we don't have one' HUH? 'Right now the Adams Morgan location is ordering for us.' None of these sentences are the fault of the staff, but the managers and the owner need to get it together. That ONE star I gave was because the staff has always been polite and accommodating as they can be with their limited resources. If I we're Starbucks, I wouldn't want you ruining my brand. Do better Conn. Ave. location. read more

Came in on a Sunday evening the door was locked. As I turned away to leave the person who I assume was the manager allowed us in since someone was in the bathroom. The person was delightful and was giving customization suggestions for my drink even though they were technically closed. Anywho the blonde roast for my caramel macchiato was indeed a great suggestion and the staffs great customer service was appreciated greatly. Thanks yall! read more

I wrote a longer review for this - but it disappeared when I hit post because Yelp went down for site maintenance...Sigh. I can't remember the cleverness of my original review even though I wrote it 5 min ago...so here's the abridged boring version::: This is my neighborhood Starbucks and I enjoy coming here. The employees are friendly and they've never messed up my order. Their food is good - I've gotten a breakfast sandwich here once and a very tasty apricot/raspberry scone. I've also come here several times for a "dessert" run of a cinnamon dolce latte and a vanilla almond biscotti cookie. My only complaint is that they close at 8pm - I thought they all closed at 9? Guess not. read more

The coffee is as good as everywhere else, located in a great area right next to van ness metro station, the facilities could be better, but like every place in DC, size is a problem. My low reviews go to the women who have served my coffee today, about 5 women working in the shop unable to not just be polite to others, but actually being rude, rolling their eyes at you, ignoring when you ask them for something. I don't care how frustrated you are with life due to your job, you're facing the client, you better pretend to at least be nice. read more

Yikes. Why are the employees at this Starbucks so consistently incompetent? My drink orders get somehow messed up more often than not -- this isn't an exaggeration, and I always order fairly simple drinks. It takes eons for them to make your drink here relative to other Starbucks locations, whether or not it's busy (it's usually not). Also, trash bins are often unattended to and overflowing. There is outdoor seating and a nice study nook with a couple comfy chairs with nicely working wifi, but...be patient with your drink order. This isn't the Starbucks to stop by when you're in any kind of rush. read more

All in all, this Starbucks is good for what it is. Unfortunately, if you want to do work here, be prepared to fight for one of the two locations where there is actually an outlet. Also, if you're going anywhere close to closing time (which incidentally is very early considering it is next to two college campuses), don't expect the door to be unlocked 5 minutes to the listed closing time. They see it fit to close and lock doors at 7:50 on Sundays and 8:50 other days. Clean bathrooms, clean floors, and quick baristas. read more

This is a subpar Starbucks. The space is much, much too small for what it needs to do. The lines are ridiculously long in the morning and they pack you in like sardines. It gets very uncomfortable particularly in the hot, sweaty summers. The line moves at an average, decent pace but not as fast as it could- probably because behind their counter they really only have room for one cashier. In good weather there is outdoor seating which is nice. However, there is not nearly enough seating in general and the cramped nature of the store itself makes sitting there very unpleasant even when it is not crowded. That said, I pop in here about once a month, and the coffee is always of normal Starbucks quality. I haven't had any truly bad experiences with their employees and my drink order is always right. If you hit this place just wanting some coffee at a slow time, everything is great. However, if you want a Starbucks to linger at or for your early morning cravings, this one isn't for you. read more

One of a few places that have outdoor tables in Cleveland park neighborhood. Very friendly service and great Starbucks drinks. Since starbucks had their training, most starbucks are required to make drinks until the customers get satisfied with their requests.. but still, some starbucks don't seem to get things right.., especially ones in busy area like dupont, adams morgan but CP does. No matter what people say about Starbucks and even if I'm a big fan of independent, one of kind and local cafes, I like starbucks for their efforts and for making my drink right without making me feel bad about asking how to make or what to make. Some cafe make good espresso drinks or other drinks, but they seem to have hmm.. some attitude.. because .. hmm.. maybe they think they know better than you do? or they just don't want to try something different from what they do usually... oh well.. Anyways.. Starbucks isn't that bad as many think:) read more

Yes it is extremely convenient; but more often that not, they have a crazy long line. And today they were training a new staff member during the morning rush. Also, they always run out of bagels! Not just my favorite bagel-- ALL bagels. What's up with that? Starbucks, I expected more from you. read more

Convenience and speed are the best aspects of this Starbucks. No matter what time of day there is a steady stream of customers, but I've never had to wait too long. Seating areas indoors are sometimes cluttered with newspapers and other garbage. Outdoor seating is pleasant, but limited. Great place to read the paper and enjoy a cup. read more

This is a typical Starbucks in an excellent location within steps of the Van Ness metro stop. It can have slightly long lines during the weekday morning rush so I suggest you use mobile order to skip the lines. read more

See all

This Starbucks location is very convenient as a resident of the Van Ness neighborhood, and it's stationed right by the metro. I've never experienced long lines here, but to be fair, I've only been on weekends, never during a busy weekday morning. I LOVE this location for so many reasons other than convenience. The outside seating area is larger than many other locations in the district, which is great for me since I love to bring my dog with me. This location also has the added visual appeal of the Van Ness ball art installation (what else should I call it?). Also, the sidewalk area on this side of Connecticut is ultra wide and spacious, situating the Starbucks further back from the street which is nice for noise and crowd control. The staff is always friendly, not surprising for a Starbucks. Of course, it goes without saying that the coffee is amazing. There's a reason people are obsessed with Starbucks. It's the best. read more

I am not referring to the coffee but to the set up. This is a small Starbucks so when it gets crowded it's awful. But when it's not crowded like early morning,the people in charge want to make it a disco so THEY play THEIR music loud. Not even headphones help. Conservations are screams and phone calls impossible. Simply inconsiderate and awful. read more

The Starbucks is OK, but the music is way too LOUD sometimes. I asked the manager, Thomas, to please turn it down but he said he likes it loud. I wonder if he is a little hard of hearing. Wow, I can't hear myself think in here... and read more

WORST experience i have EVER had at a Starbucks and i'm a stockholder! Could not dealt with, but when I went back in the early morning and asked for a "CAP" The male clerk looked at me as if I had come from MARS. I eventually got that there was not an translator available so i explained CAPPachino was what I wanted and then it was still not a pleasant experience nor up to the STARBUCKS Standard that I am used to. I would not ask the names of the barista or the cashier because I don't want to be the one that gets them reprimanded, except that I think you either get them to learn what Starbucks stands for and either meet the excellence or.......I had the distinct impression that my SENIOR status along with a few other things made them unwilling to try to serve me. FORSHAME!! read more

One of the most disappointing starbucks I've been to. I've been going there frequently since it's close by but do not feel like it's worth the aggravation. The service is slow - they make mistakes and do not listen to your actual order. The trashcan is always filled, the milk runs out and they do not refill it, the bathroom is usually dirty and smelly, and the layout/space is cramped. The staff chats loudly and is disruptive when you are trying to get work done. Oh, and even though the sign says they close by a certain hour, they kick you out 30 min. before closing time. read more