This Starbucks is usually a 5. But today they forgot to give my double stars and personal cup discount. They said they can't correct it and corporate will not correct it. I called Corporate. They corrected it. It's too bad I had to use my time to correct their mistake. read more

HORRIBLE CUSTOMER SERVICE FROM ALLANA. I have never been to a Starbucks with such rude customer service. Order was placed in drive thru for two Venti drinks and a tall. When arrived to the window when drinks were given. The drinks were Grande size. I explained we ordered a Venti. ALLANA rudely responded. YOU DID NOT order Venti. I responded, I didn't even mention Grande and with this being our usual order I know we didn't make the mistake. I said instead of being rude. You could have just acknowledged that it was a mistake. She began to continue with a rude response. We said have a nice day and left. read more

Always nice and friendly at this Starbucks ! Never have issues with my order and the drinks always taste great! Went during the holidays and you can't go wrong! Parking lot is never super crowded but the drive through line can get pretty backed up like any Starbucks if we're being honest. Nothing crazy though Inside is not super small but definitely not huge, definitely some good space to get some school work done or send some emails Highly recommend this location read more

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This location is one of the best in the city. Way better way better, way better, way better, way better, way better, way better, way better than the location on Elmira & Nut Tree. It is so much more of better service and quality drinks that I will definitely drive the extra few miles to come here to get some coffee. They know how to layer the drinks correctly with foam and actually add what you need that you put in the app. read more

This Starbucks location is the closest to me, and has never been on my radar. I think because where it's located in a shopping center that...not at all close to the main street. If you don't know it's here, it's very easy to pass driving by. Although I shop at Dollar Tree in the same parking lot. I always forget this Starbucks is even over here. There is a drive thru like your typical Starbucks. Today, this store has officially made it on my radar! LOL. I placed an online order to pick up in store for my free birthday drink (Happy Birthday to me!!): Venti Brown Sugar Oatmilk Shaken Espresso. My drink was made accurately and was ready at the counter when I came in. I came in, swooped my drink, and was off to enjoy my birthday. One annoying change I have to whine about (Starbucks, not this stores fault)- I cannot put "light ice" to customize my free birthday drink. There was no option online. This is a first in my 10 years as a rewards member. Ugh. I'm not knocking any stars for this, as it is a corporate coffee chain. I'll try to remember to come back to this Starbucks, the next time I need some coffee on the go. ;) read more

Starbucks - Birthday treat - Coffee & Tea Near Me - Vacaville, California

If you are in a hurry (or even just a normal schedule) do not come here. This is the SLOWEST Starbucks probably on the planet. I've given them probably 6 chances and it's the EXACT same every single time so they can't argue that it was a one off, someone called out, etc. IDK what is going on here. They were out of every single sandwich except grilled cheese. So I got a grilled cheese -_- I also have to make a special request here that they make sure to put the espresso in the milk immediately after it brews because they have a tendency to wait and then the espresso tastes disgusting. Seems like if you make a special request they do pretty good. Overall, I just don't recommend this location. read more

Been here twice and both times awful experiences. They couldn't care less about the people who come into order... all they care about is their drive-through business and their pick up business. Both times we visited the establishment our drinks were stuck on the counter with nobody ever calling out our name, the one time nobody even ever asked our name when we placed the order. The second time not only wasn't an awful experience, but they also got one of our drink orders wrong and the drink looks nothing like what they have advertised so I think they put little to no effort into making it. The inside is dirty the tables were not wiped down. There was flies flying around. There's no stir sticks, no cream, no sugar nothing. Definitely do not recommend the Starbucks. read more

Starbucks - Pecan oat milk latte iced - Coffee & Tea Near Me - Vacaville, California

Ok, I lied when I said I wasn't visiting again. This became our go to hangout place as we wait for cheer practice to be done. The ladies are still super nice. And the drinks are much better than 2 years ago. read more

Starbucks - a cup of coffee on a table - Coffee & Tea Near Me - Vacaville, California

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Where is the compassion? The courtesy and respect. People just don't care anymore and it's so disheartening to hear others being made fun of. I went there this morning to get their new fall pecan latte and was told they were out of the pecan syrup. Immediately after I observed the barista laughing over the intercom. Then as I get to the window, the baristas are having a conversation making fun of a lady who had just ordered a drink and complaining about all the options she wanted. I really wish that lady was here to defend herself. Customer service is just not the same. read more

I'm leaving this review because I have been a loyal Starbucks customer for years, but after the treatment I received a few months ago at this location and a subsequent conversation with the store manage who was very accusatory, I can no longer continue to support Starbucks. This is the only location where I have had consistent issues, and I'm deeply disappointed by the lack of accountability here. I cannot support any business or corporation that allows its store managers to treat customers with disrespect over the phone and fails to hold their employees accountable for their actions. I've visited many other Starbucks locations across town and never once had an issue, but this specific store has made me question my loyalty. At the end of the day, it's my money being spent, and I refuse to continue supporting a company that permits such unprofessional behavior. I'll take my business elsewhere, whether that's at Journey's Coffee, Peet's Coffee, or just making tea at home. I value good service, and I won't tolerate rude treatment from any employee or management, regardless of the reason behind it. Until Starbucks actually addresses these issues, I'm officially done. read more

They served Cold food. They gave us the wrong coffee and didn't even provide any coasters. They seemed overwhelmed and did not care about how bad the products they were serving were. DO NOT WASTE YOUR MONEY HERE read more

Was falling asleep driving so quick stop for caffeine, it was easy to find, park, with clean bathroom so served the purpose. Got the latte with almond milk and it did the job. read more

Try it, not a fan . Too much lemonade for my taste. Not worth the price for sure. Left an after taste . I'm in too trying new things and because there other items I like there that contains cranberry, it was worth a shot. read more

Starbucks - Valencia Orange Starbucks Refreshers TM Beverage - Coffee & Tea Near Me - Vacaville, California

Horrible, they mess up your drinks, they have you return and lie that they don't have what your asking, the manager Jason is no leader , his excuse for it , we are only human, no. I'm not your buddy and first mistake was we are only human, the other 3 is a leadership issue and pure laziness. He'll yes I'm mad , tell me I should understand. Then during the refund, this SOB grabs the tip jar like I was going to do something , all of a sudden he wants to do a tip drop. No you profiles me 100%. Races af. I do not recommend. The employees thought it was funny. This is starbuck standers. For this spot. If you want it improve , fire the manager who was sitting there as his employee work behind the counter. Poor leadership, no accountability, allows the employees to lie to customers. Pay attention to your order. read more

I come in almost every morning after work since moving around the corner, and I must say that the customer service isn't very good and being in the customer service field myself it's quite odd how absolutely rude and unattended to the customers they are here. I literally have to wait to Place order after walking in at least a two minute wait just to order. Nobody greets you when you walk in. Nobody says I'll be right with you nothing and then when they take your order, they don't make eye contact. They're rude there very and it sucks because being in the customer service I take pride in my customer service and it doesn't seem to be that they do that here and I only work at a gas station. There's a Starbucks crazy read more

Starbucks - Coffee & Tea Near Me - Vacaville, California

Came here the last two days to get some iced tea. I usually come around the lunch hour so there is rarely a wait. The drive thru is pretty quick. The service is good. The tea is great , I get a green iced tea with sweetener and there is never an issue. read more

Starbucks - Coffee & Tea Near Me - Vacaville, California

The team at the Starbucks on Ary Lane and First Street in Dixon CA are wonderful! The app gets a little dicey sometimes, they are so gracious when they walk me through it. Thank you. read more

If you want to get your coffee/snacks in a timely manner by ordering on the app don't waste your time. The baristas are super friendly but clearly are unorganized and can't keep up. One in particular this morning must have been having a rough day. I was waiting for my food (quietly) when a woman walked up and started asking about where her food was (she was clearly annoyed) and I said to her I've been waiting awhile too but I think he's behind because it's busy. The barista snapped at me and then said I JUST PUT YOUR CHICKEN POCKET IN THE OVEN. I was kinda shocked like lady are you ok? lol I looked at her like she was crazy and then she tossed my food at me and said THERE YA GO. Like lady chill out lol maybe this store needs some extra help or some customer service training. read more

If pictures are worth a thousand words, then I'll let this one speak for itself. Notice the amount of ice they put in this order. It fills 80% of the cup. I understand that workers get complacent but this is unacceptable. Not returning here again. The coffee market is too competitive to settle for this. read more

Starbucks - Coffee & Tea Near Me - Vacaville, California

Zero star for this store they have flies everywhere the counter is so dirty and flies all over their pastries tried letting the employee know but they didn't even care! read more

Inconsistent with my drinks. Ordered the exact same thing and this time the taste is not the same. I asked for the same amount of splenda and it tastes like none was added whereas last time the drink was perfect and the time before that was not. read more

Waited 10 minutes in the drive thru line for a Pink Drink that was 95% coconut milk, basically a white drink. Would not order here again. read more

Starbucks - "Pink" drink - Coffee & Tea Near Me - Vacaville, California

Stopped here for coffee for the road. First time at this location. It was pretty clean inside considering it was still early in the morning. Not much people inside but the service was slow. We think they were more focused on the drive thru crowd. Overall our drinks were pretty good. Forgot to take photos of our drinks. read more

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Don't go here if you value your health. I don't understand how Starbucks thinks it's okay for their employees to spit in people's drinks. I don't care what attitude a customer may have, be the bigger person. There is no excuse for that kind of vile and disgusting act, and then to brag about it. Bad on the employee and horrible on Starbucks. Very eye opening on how you value your customers. read more

I absolutely love this Starbucks!!! The morning crew during the weekday is my favorite! Yes they can get pretty swamped and busy but they make sure to acknowledge customers. Nicole and Crystal are my favorites but I have love for the store as a whole!! I'm proud of my home Starbucks and they start my mornings off the right way!! read more

This Starbucks' drive thru is always steadily busy, so I usually opt to go inside the store to make my purchase. My wife and I stopped by this past Saturday around 8:45am some coffee after dropping our car off for a smog check nearby. There were a decent amount of people inside. All the employees were busy making drinks including the young lady working the cash register. After standing at the cash register for a couple minutes waiting to order, the young lady finally realized we were waiting to order and acknowledged us and said she would be with us in minute after she finished the drink she was working on. My wife ordered a Apple Crisp Macchiato while I ordered a Caramel Macchiato. They both came out quickly. As with most Starbucks, the drinks all taste pretty much the same. Only reason for 4 stars is because of the extra wait to get our order take (up to 5 minutes before our order was taken) and the pastry section and sandwich selection was lacking that morning. read more

Starbucks - the counter of a coffee shop - Coffee & Tea Near Me - Vacaville, California

Terrible experience. Ordered a white hot chocolate and I was given steamed milk!!! I didn't notice until I got home so I called the store and the manager was at first nice and asked what he can do. When I told him I had bad vibes from the person who took the order he said "I don't operate on bad vibes!" I said I didn't say you had bad vibes it was the girl that took my order, he then hung up on me. Not very professional. Will never go to that location. I didn't waste my time going in they he was extremely unprofessional. read more

Add 15 min to any mobile wait time. And pay for extra shots but don't get them. If this is what you want go here. 25 minutes for cod is stupid. read more

Paid $6.50 for some pumpkin spice milk definitely not coldbrew ? Train your workers! Since when does a cold brew look like milk? read more

Starbucks - Definitely not cold brew more like pumpkin spice milk. Train your workers correctly please. - Coffee & Tea Near Me - Vacaville, California

Every time I come here, the customer service is terrible, even though they smile in your face while stringing you along. Unless it's their buddy. 9th time now. Order a plain nitro brew at the register. Cashier then says, it's going to be awhile, they (and she points to the window) are dealing with the drive thru. She then walks away and starts emptying a drip coffee pot. Her buddy who was ahead of me (I listened to the conversation) gets his food almost immediately and goes about his business. Shouldn't the cashier be dealing with in store customers? As I sit, she's still wandering around the store doing anything but just pouring some coffee. Management, for the love of God please have your representatives just handle something that takes less than 20 seconds instead of making excuses and pushing it off on someone else. read more

If they were any slower they wouldn't be moving. 45 minutes for a mobile order with one drink item and cookie. Then they didn't even get it right. Next time I go in the drive thru three cars in front of me and took almost an hour to get my order. I know it's just coffee but it so frustrating. If you want good coffee fast and friendly service go to DUTCH BROS it's down the street, you'll thank me later read more

This is my favorite location, the staff is always friendly, even during the small rushes.

I was the only one in line with only 2 customers in the entire place and the girl behind the counter said she would be with me in a second. There were 3 employees yakking while making orders for probably the drive thru? I waited NINE MINUTES and she never ever took my order...so I gave up and left! 9 minutes is just way too long to wait when you are the only one in line and only 2 customers in the entire place! read more

If I could give this specific Starbucks a 0 star rating I would. Reyna is unprofessional, rude to say the least in addition to having no customer service whatsoever alongside her coworker Teka. Ordered a drink only to have to ask for a refund because they somehow managed to skip past my cup and made others drinks that clearly came in way after me and no they were not mobile order's because they went to the counter like I did placed an order and paid. I could understand if they acknowledged and took ownership however Reyna was quick to make excuses for Teka and how she is the only one and that she fills mobile orders as well. The one positive thing besides my refund they gave me was answered my question on who their manager is Mr. Nick if that's even correct. Please train your employees how to be more professional with their customers. read more

Starbucks - Refund receipt - Coffee & Tea Near Me - Vacaville, California

I love this location. It's on my way to work. I get through the drive thru quickly. They are always friendly. My order has always been right. If they are out of something they give me other options. Today, I had the new brown sugar oat milk shaken espresso....so good! Not overly sweet but just right. read more

If I could give them a zero I would no starts deserved, I ordered the sugar cookie oatmilk drink and had a taste so horrific I had to throw it away on the spot the employee should follow directions instead of throwing out to keep the line moving very disappointing as I go to Starbucks twice a day I will not be going to this location. The drive thru line was also terrible I spend a total of 25 minutes in that line read more

I came into the Starbucks with my daughters and there were two people ordering before me. I ordered three drinks. I waited almost 30 minutes for my drinks and they gave my drink to another customer that came in after me. When I went up to ask how much longer it would take for my iced green tea (nothing fancy) the cashier had a nasty attitude. This place is very slow, not friendly, and super unprofessional. I would not recommend anyone go to this location. I would honestly give no stars if I could. read more

Staff are friendly, and have almost never had issues with ordering in person, drive-thru, and mobile app!

Workers spit in drinks openly and the customer service is terrible would not recommend this location

I spent about 2 1/2 hours studying here and can't help but hear how loud the staff is. They have no professionalism and talk rudely about their coworkers and customer complaints using very inappropriate words that shouldn't be used due to the lack of professionalism and sounding vulgar. We all talk about rude customers... the only thing is they are doing it loudly in front of other guest. Stating that they aren't sorry and don't care about a drink being messed up and that they think a coworker is unfair and a _________. I'm sure you can imagine. I am sitting quite far and can hear their conversations. The only positive things I got from this is that they are open later than the Starbucks I normally go to. Tip for Carmen ur a shift supervisor so I think you should set a better example for your staff that you are in charge off and that gossip in front of customers is not very nice. read more

Starbucks - Coffee & Tea Near Me - Vacaville, California