This location seems to make all my drinks well and follows instructions when I make customizations. They have mobile ordering and are helpful with finding drinks at the pick up counter. The only downside is this location is always, always busy. For such a small store it gets crowded and the drive thru line is absolutely insane. It starts in a weird gap between two businesses and wraps around behind the back of the building so there's no way to get out and moves so slow. I love a drive thru but I always opt for in store pick up here. read more

Had to make a pitstop at Starbucks top pick up a tall mocha frap from my long drive back to SF. Sadly, this SB was not that great. There was only one other customer in the store, yet it took nearly ten minutes for a team member to acknowledge me. There were 3 members behind the counter and it appeared all three of them were helping out at the drive-thru window. Finally, one of them walked over the the cash register and then spent a few minutes looking at her phone. After she finished, she looked up and took my order. It took another several minutes to get it made. Anyway, not a great tragedy. But definitely not a great customer service. If SB had a secret shopper and they reported what was going on behind the counter, I am sure the store manage would have received some very strong feedback. One pick only this time. read more

Starbucks - Coffee & Tea Near Me - Tracy, California

Ordered a Trenta peach black tea..supposedly. But it looks like I ordered a trenta with ice, with hint of peach black tea. Also, the drink wasn't mixed well either, and I wasn't able to mix it because of all the ice. read more

Starbucks - Trenta + a ton of ice - Coffee & Tea Near Me - Tracy, California

Can be busy, but it's hit or miss. M9st bajistas are friendly. But there is 1 female barista that always l9oks upset or angry. She alwys looks like she doesnt want to be there. She never smiles each time shes been there when ive ordered. read more

There's no mobile ordering at this location. The girl who took our order at the counter was rude and unfriendly, she looked soooo pissed off to be there. Cheer up love. My drink was awful and didn't taste like it usually does at other locations. Very watered down, and couldn't taste the oatmilk, or cinnamon. I think they may have used regular milk. tall, $5.95. I asked him to remake it. The guy gave me some push back but did remake it. It tasted much better this time so whoever made it last time, perhaps needs additional training. Please add mobile ordering to this location. No wonder the drive thru is always hella long when I pass by in the mornings. read more

Starbucks - Coffee & Tea Near Me - Tracy, California

Starbucks is still Starbucks'n. Whenever I need a real get me going drink, I choose the Nitro Cold Brew with sweet cream. The largest cup size is Grande. How I wish they would add the Venti size read more

Starbucks - Nitro cold brew - Coffee & Tea Near Me - Tracy, California

So a bit surprised by the 2.5 stars. To be fair we only have this one visit. The store was clean and the employees friendly. It is a busy store. We were walk in and the drive through was hoping as well however, we got our drinks and food in a reasonable amount of time and were on our way. Decent amount of parking but I can imagine at popular times like lunch etc given all of the other shops around it could make find a spot a challenge. Aside from that not much more than you can ask for. read more

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This is the worst experience I've ever had at a Starbucks. The line of 5-6 cars took over 45 minutes. I mean seriously what kind of joke is that. Guy getting the order was clearly high. This is a joke. read more

Customer service here sucks always have an attitude and talk to you like they hate there life and there job. My drink never tastes right to top it off. read more

Just was here with my family, we sat next to the door and I was near the counter. A lady and her daughter were waiting on their drinks, when they went up to the counter to get their drinks the mom noticed her drink was not made correctly, she had asked for sweet cold foam on the top and there was none...she made a simple request to have the drink fixed and the barista thought it was okay for him to question and not listen to her request, she had to repeat herself about 5x because he kept acting like he couldn't hear her. The amount of frustration that lady felt was unbelievable to watch, she just left with her drink and after the barista thought it was appropriate to talk about her. Also needed to use the bathroom and once I went there I changed my mind because the bathroom was disgusting, the only thing that was changed was the garage bag....there was no toilet seat liner, not enough toilet paper and the the toilet itself was horrendous. People need to realize when they are working on this type of work place, customer service needs to be above and beyond...If you are not a people person do not work in customer service. Everyone has a hard day but to be kind goes a long way, just something to think about if and whenever anyone decides to come to this Starbucks location. Will not be coming to this location. read more

Terrible! Waited for over 30 mins and in drive-thru with scorching sun! Get it together Starbucks (workers!)

Manager working Sunday at 11am who is also taking drive through order is extremely rude. She made my drink order wrong and has no type of customer service while ordering. Upon going to the window of the drive through she begins scolding her employees in front of me about why an order was remade. I thought that was very unprofessional especially if you're the manager.. I get employees mess up but as a manager you shouldn't be lecturing or scolding them while customers are in front of you read more

If you are going to try this combo I suggest ordering it online or show this photo and ask nicely! If you have a sweet tooth this will be yummy for ya. Workers here are amazing too, I think they might need a raise tbh! read more

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The staff here is friendly & they work hard. The 1 star here is for management basically. They don't have enough staff for this location, and it's consistent issue. We came inside this location last Saturday the 26th to get some coffee and food. We typically order ahead by mobile & or go through the drive-thru. Anyone who's been here knows this drive-thru, especially on the weekends is nuts, 25-30 cars deep at times. You have to keep the drive-thru line moving, I get that. But.........when I order coffee and it takes 30 minutes, and I've gotten my food, basically had to eat it before it gets cold, and am waiting for the drinks to come out........that can't happen. To be honest, 10 minutes is too long for coffee, let alone 15, 20, 25, or 30. This store is a company money maker, they need to support the staff with proper help to do their jobs efficiently. read more

Love this Starbucks, I always go through the drive through and even if there is an extremely long line i don't think it's ever taken longer than 15 minutes for me. Today I went there and the staff was cranking drinks out in there, however my drink came with strawberries when I asked for them without strawberries (when she repeated the drink back to me it cut out so I just said yes to whatever was said lol), and when I told them they apologized and remade the drink and I had the new drink in literally under a minute I was like tysm! Had some fun banter while they remade it and everything, great vibes. I went to 3 other Starbucks in Tracy at this time on a Saturday and waited 45 minutes to an hour for a refresher..... lol read more

Starbucks - Strawberry Açaí - Coffee & Tea Near Me - Tracy, California

I am not a Starbucker however I was close to this one and thought I'd get a cup of ice. However if you are black you probably do not want to go to this particular location! I stood on line waited my turn Caitlyn the server went past me to another white woman and took her first, she looked beyond me ! When the young lady did fill my request for ice she made no eye contact and continued to look pass me! Believe you me racism is still alive in this country and it is evident at this location! Suffice to say I will never be a Starbucker heck 7-11 coffee is better read more

My boss sent me this morning to get her some coffee. I waited in the drive through forever and the lady with a green sweater had the worst attitude. She charged me extra for what I ordered. The drink looked disgusting. When I got to the window she gave me so much attitude because I did not tip. Once I hit the no tip she said of course then walked off laughing. This is why I never come to Starbucks lol read more

Thank you Amanda for always being kind and making delicious drinks!!!! I love coming to this location because all of the employees are chill but welcoming! read more

The employees here are always very nice! Everything always looks clean, they always seem to be working hard, and they always greet me when I walk in! The drinks are great and have never been wrong or taken longer than estimated to be made! read more

I don't really try their food only their drinks, however the drinks they serve is the best. The service is quick and polite even when there's a rush. The ambiance at times can vary from a bit light noise to a bit loud depending how busy it is. Also, they have a drive thru too if going inside is an inconvenience. This place is great, I also like the community board too. I recommend this place for coffee if anyone is nearby it. read more

Amanda the barista at the drive thru was very rude. She was right and customers are always wrong. Not sure why they put her in the drive thru, she got no personality and very rude. We go here everyday and not know why the price are always different. Same coffee everyday. Now we have to go to the other Starbucks because of the rudeness. The only thing good at hhis location is Miranda. 5 star for her. The rest ZERO star. read more

Starbucks - Coffee - Coffee & Tea Near Me - Tracy, California

This store definitely needs attention from the management team. We understand every store can be different but this location is way off. Only one table not the bar height was available not cleaned, and next to it, there was two trash bags. Ordered two drinks and waited about 17 minutes which is okay on a Saturday morning but the shaken espresso and caramel macchiato were terribly crafted. We attempted to get some water for the kid but did not bother, the tall red haired girl, may be shift supervisor, did not listen to our request at all. Overall this was really bad experience and the worst store we even been to. read more

One of the best Starbucks I've ever been to - Well worth the wait! Amazing Java Chip Frappuccinos! Some lady in a white Mercedes Benz was screaming at the workers because they didn't have a certain ingredient. Not their fault. read more

Starbucks - Java Chip Frappuccino Blended Coffee - Coffee & Tea Near Me - Tracy, California

It is March 13, 9:47 in the morning. I proceeded to get a double smoked bacon sandwich and a medium caramel ribbon crunch extra caramel extra crunch no whipped cream. I get to the window. The woman handed me a large that had extra whip cream on the top and bottom. she said "oh it's OK we didn't charge you for a large" I said "yeah but I said I didn't want whipped cream. It's on the top and the bottom" she rolls her eyes gets and attitude, went and got her manager to dump my drink into a cup without remaking it because they're lazy and have a bad attitude, so the manager comes to the window with a even more funky attitude. I asked for napkins she gave me even more of an attitude. I don't know what those girls problems are, but they better get it together. It's not that fucking serious because you got my order wrong. You're gonna give me an attitude not cool. Fuck this Starbucks I will not be returning to this one. You can clearly see the whip cream mixed in.... read more

Starbucks - You can see the whip cream mixed in - Coffee & Tea Near Me - Tracy, California

My friends and I stopped here for drinks after having lunch nearby. The place is always very busy but we got there before a big rush came in. Our drinks came fast and we found a table inside. I had my standard soy chai latte. It was good like normal. Definitely a busy Starbucks but they had a lot of staff on hand and seemed to be handling it all well. read more

This Starbucks is packed most of the time and takes forever-the drive thru or in store. The inside of the store is tiny so it's not super fun to wait in there. I try to avoid this Starbucks but to be fair they usually get my order right. read more

Came here for a refresher, waited in the drive-thru line for 10 minutes only to find out they were all sold out and never received their delivery today. Allegedly. I then had to wait another 5 minutes to get out of the drive-thru after I didn't want to buy a different drink. It would be great if this Starbucks helped us not waste our time or gas by putting a sign at the entrance of the drive-thru of what they were sold out of. read more

It was busy on a Saturday morning at around 8 am, but this store needs to get their bearings together, because I saw multiple customers missing items and customers would have to go back to ask them. In addition, I also saw them tell a customer they ran out of something, so they had to give that customer a different item. Multiple customers were waiting longer than their wait times as well. There was one barista, whom by the way she was running things and speaking, seemed like the shift manager. She kept taking her mask down to talk to customers. She was also yelling "Everything's always broken in here!" Not sure if you really want to make customers feel more frustrated by yelling that and wishing they would have gone to another location. Several customers were already clearly frustrated. She was also the one handing out everyone's food orders rather than making drinks, so perhaps that's why the customers were missing food items. A little later, she has some coworkers or former coworkers come by sitting at a table. That barista/manager comes over to their table, hands them their drinks, and was talking for like 5 minutes instead of helping the other baristas who are busting their butts to crank out all the drinks (especially this one guy I saw consistently at the bar), so kudos to everyone else but her. Also they don't have hand soap in one of the bathrooms and it doesn't look like they've cleaned their toilet in a bit... read more

I stopped in to get an iced coffee and the gentlemen who greeted me (Gerald or Gerard) asked how I was doing and I'm having one of the worst weeks of my life so I said 'it's been a week' and he responded with 'oh no, what's wrong?' And I somehow managed to squeak out 'oh just life' and he said 'here I got you' and paid for my coffee. It was something so minor but put a smile on my face. Little acts of kindness go a long way folks! It was also very clean and peaceful inside! read more

Worst customer service, lady who took my order was rude and they never make the drinks taste right. Never coming here again.

Coffee is alway hot at this location great customer service and friendly people definitely recommend this place

I walked in(rarely do I go through the drive thru)and was promptly greeted. I ordered a tall nonfat latte. Barista was attentive and professional, asking if I wanted to add any food to my order. I did get one single tiny vanilla scone. It's the perfect size to have a bite or two and sip my latte and not ruin my diet. I work out of an office in my home, so I always walk into Starbucks. I feel it is more personal and I enjoy seeing people. I always like to see what's new in the way of food and drinks. read more

Starbucks - Enjoying lemon pound cake and apple juice - Coffee & Tea Near Me - Tracy, California

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I love the drive thru Starbucks because they have the convenience of not getting out of the car when you're pinched for time (or dressed in PJs). I actually came here on December 24th and it wasn't nearly as busy as I thought it'd be. The line moved fairly quickly and the wait times were low. The drive thru is long and wraps around a whole complex of buildings. Plenty of room in case they get busy! The baristas were all very nice and got our orders right :) definitely a nice location and just off the freeway. read more

I have been in the drive through line for nearly 20 minutes and I only just ordered. I would have left, and gotten something else to drink from one of the million or so other restaurants nearby, but I can't: I'm trapped on both sides in this never-ending line. The girl was friendly enough taking my order. But to start with: how are you? Well it doesn't much matter how my day was going before, now it's going crappy cause I'm spending 30 minutes to the slowest moving most fuel inefficient cupped joe that I have ever experienced. Why no warning st the start? Why no apologies? This is the worst. By the way, I'm still in line, the 20 minute mark has passed. Tell my family and coworkers this is where I am. Update: manager was nice, but.. staff continued to be surprised why I was so bothered that it took 25 minutes or more to get my drink in the drive -through. Was told that they only are responsible for the time from the order to the window, and that they joke about putting signs up like at Disneyland lines. Told them they should put signs up at the entrance to warn people who don't know what they're getting into... I was trapped and wouldn't do it over again, not even for a free drink! read more

They are loud this morning it's about 8 workers in on and they all are yelling orders and customers names, it's really hard to hear the cashier. The drive thru was really out the parking lot blocking other cars - not good. I went to this place because I was in the area my Lord. Why do I care that "you have only cussed out twice from customers already and it's 1025am on Saturday. read more

I came to this Starbucks to order 5 drinks to bring to my family at the hospital. Since I was ordering 5 drinks that were all different and had customizations, I wanted to place a mobile order so that the barista would not have to enter in all of the different customizations. I went through the drive-thru, very aware that I had just placed the order and I even told the barista (Danie or Donie) that the order had just been placed. He told me that liquid cane had been discontinued and asked if I would like classic instead, I said that would be fine. Then, he proceeded to tell me that next time I cannot come through the drive-thru right away since they just had to pull all of the tickets and that next time I needed to wait. Mind you, there were no cars behind me, and I would've ordered 5 drinks regardless of whether it was at the drive-thru speaker or on the mobile app. He then, at the window, gave me someone else's mobile order and when I went inside to give the drink back, there were 0 people inside. Next time, I will just order all 5 drinks, with the customizations, in the drive-thru, since it was such an inconvenience for this barista. read more

Ordered a drink with no Ice. They filled it halfway.... Because apparently no ice means they screw you on the amount. I will never order a drink with ice again thanks to these idiots read more

It's not often I visit Starbucks (hate Coffee with a passion) and when I do I usually go to one inside Target but this location was the most convenient option after doing some shopping. I had a $10 gift card from Groupon that was about to expire and needed to use it so I brought Hubby with me where he ordered a Grande Strawberry Frappuccino and Tall Very Berry Hibiscus refresher for myself along with 2 Vanilla Bean Scones to use up the excess. The guy serving was really nice and offered an extra Scone for just 45c more. Total - a little over $11. The drinks were ready really quickly but for some reason we had some issues with the gift card, upon scanning it showed up as being empty but I hadn't ever used it so I'm not sure if the error was with Groupon or something else but the server was excellent and just zero'd our total and said he's ''got it'' when I tried to give him cash. For real?? They got a hefty tip that day. Excellent quick service and the drinks were good too. The Scones and other baked items they have are from La Boulange, they're alright. Never understood the American interpretation of a Scone though. read more

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I visit this Starbucks about twice a month and have never had an issue with my service, my order or their customer service. Why is that you ask? Well, for one, I NEVER use the Drive-Thru. Why? Why being rhetorical. If you've read my reviews about this Starbucks, you know I'm not a fan of the drive-thru service window. #1. Why sit and wait when, you can park, walk in and get your coffee before the drive-thru moves. #2. They always F*&* you at the drive-thru so, why use it. 3. If you use the drive-thru and want to complain about how slow it is or why they got your order wrong, refer to #1 & #2. My suggestion for those having issues with the drive-thru service is; try parking and going inside. If you do, I think your overall opinions will change for the better. read more

As an avid Starbucks customer, and someone who believes that acknowledging individuals is important the worst thing about this store is the fact that when you walk in 95% of the time no one even acknowledges your presence. I get it they're busy, they're manning a drive-thru in the midst of a pandemic, they're not allowing for the most part in store traffic unless you are picking up a mobile ordering and taking to go... But does that really excuse being personable and friendly to your customers who are loyal? So you have one person Manning your drive-thru, One person making drinks for your drive-thru, you have one person making food & One person roaming back and forth... three of the four people look up see you standing there not one person says hello! I'll be right with you or thank you for waiting I'll be right there. There's a variety of things that people can say to let their customers know that you know they're waiting and that you see them. It's not that hard, let people know that you're appreciative of their business and that your employees are glad that they have a job when others are unemployed. read more