2nd review of Starbucks 12170 Ventura Blvd Studio City, CA 91604
Date: Wednesday 8/5/26
Starbucks in general, and this location is one in particular that totally egregiously misses the mark of basic interpersonal communication skills, customer service, sanitation, professionalism, tact, business ethics, and decorum, and the old time saying taught in kindergarten and by parents with morals......treat people the way you want to be treated.
It's insulting and belittling enough that they are racist, rude, unappreciative of African American customers CHOOSING when we want to spend money there. But to be addressed about that ill-minded behavior and still execute it; is beyond ridiculous is is call for a class action lawsuit.
You're invited to share your experiences at classActionCase@ gmail.com to join the class action that's currently forming.
I went against my intuition and went to this cafe today where upon arrival; the two baristas at counter do not greet me, do not welcome me in/do not acknowledge me despite looking at me approaching counter. Wow.
So I paused and turned to get a napkin to hesitate/give them a 2nd chance to show appreciation; they still don't (the tall red head caucasian and the African American male with afro). Now uncomfortable, I go ahead and order despite they're behavior. I inform him that I was hesitant to spend my money there because upon entering they did not say "Welcome in". I give them a chance to respond with an apology and a welcome. Instead the two unprofessional disrespectful idi*ts are silent and look at me like I'm crazy. and looking down. That awkward silence was their demonstration of further disrespect and show of not appreciating my patronage. I look for the business card display like most locations have; but this one doesn't. So since I don't have a business card that would sometimes have the general manager email address on it; I decided to ask the red head for the name of the manager. She said 'Kate'. I told her to tell Kate to check for this Review on Google, yelp, Trust Pilot and Trip Advisor. The red head commences to say "Welcome"/"Welcome in" to everybody who came after me, and so loud you can hear her clear across the room.
I'm also going to publish this Review as a public free webpage on Wix, along with submitting it to over 50 mass media and news outlets of whom I have the email addresses of for news tips. RACISM SHOULD ALWAYS BE EXPOSED, IT SHOULD NEVER BE ACCEPTED. I do not pay for disrespect, I do not support abuse of any kind; nobody should.
I asked her why as she was taking my order during a previous visit, why Kate was standing caddy-corner behind her leaning against the counter staring at me dead in my face for over 10 seconds. She said that Kate was probably thinking, and that she does that sometimes. I told her that it obviously is rude, unprofessional and made me extremely uncomfortable and uneasy. I asked her if she did it because I'm so pretty that she was drawn to my beauty. She laughed it off but didn't apologize to me on Kate's behalf nor tell me that she'll speak to her about that inappropriate behavior so that it does not happen again.
I decided to go a couple of times first thing in the morning when they open, to see if the insanitary conditions that they maintain, are consistent. Unfortunately I was right; they are. You'd think that they'd clean and sanitize at closing or before opening; they never do. The floors, seating, tables, windows, window panels and panels are filled with crumbs, particles, dust, dirt, germs, etc. at their opening (before customers start arriving. I've never used their restroom, so I cannot speak on that other than the immensive amount of traffic in and out of it back to back, including by several people who do not buy anything (just rush on to use the restroom. I'm sure it's filthy, insanitary; as no staff ever goes in it to clean nor disinfect. So I can only assume they only do so at closing or before opening; which is a public health violation as well. This cafe will now be reported to public health officials.
Clearly Kate (if she IS the manager) needs to be reprimanded in multiple aspects by her superior. The national alleged 'customer service department never replied to emails nor on the live chat screen when you ask who district/area/regional managers are not how to reach them in order to email complaints; Starbucks including the racist careless CEO Brian Nicole opens emails but avoids the job duty of replying to them. They even avoid receiving complaints; and ones that people do send, they avoid resolving them let alone replying at all. read more