I am a frequent customer of the Starbucks on Summer Street in Stamford and often place my orders through Grubhub. Recently, I had some concerns because my Venti coffee orders seemed to contain less than the expected 20 ounces. I called the store and had the pleasure of speaking with Nikki, the manager. She took the time to thoroughly explain how the beverages are prepared and why the volume can sometimes appear different depending on the drink and customizations. More importantly, she provided helpful suggestions on how I should place my orders going forward to ensure I receive exactly what I'm expecting. What stood out most was Nikki's professionalism and positive attitude. She came to the phone ready to listen, explain, and offer solutions rather than excuses. That level of customer service is becoming increasingly rare and was truly appreciated. Thank you, Nikki, for taking the time to help and for sharing such useful ordering tips. Your willingness to assist has made me an even more loyal customer. -- A grateful regular customer read more

Zero rating! Ordered two kinds of drinks to be picked this morning and I found out the cups were only half way filled. Called the costumer service, I got no refund, didn't even offered my drinks be replaced. read more

Typical Starbucks here. Gets super busy most times throughout the day. Especially early mornings and afternoons. There is large shared parking lot, however it does get very congested here since this is a shared parking lot and off the highway. (Exit 6 i95) They are very overwhelmed here which can cause errors and slower than average service. They are quick to correct mistakes and they are relatively friendly for the most park. I usually do order ahead, however most people do the same so sometimes they can still be a wait. It is clean and it is pretty spacious inside. I would recommend this location over going into the Stamford Mall and using that location. This is also a Barnes and Noble and they do have a Starbucks. But this is by far the easier option for in and out coffee and other Starbucks items. read more

If you've like 1/2 hour of time to waste, come here. It's not unusual for Starbucks to be slow on the uptake, but this place may be the slowest Starbucks ever. Wow. And the service generally is weak and the espresso drinks they often get wrong. But ask them to remake a drink? don't! Order online. But then again, don't bother. Donuts delight across the street is better. Much better read more

I've been a customer since they opened at this location there is a manager who refuses to speak or say good morning to me but she says it to the other customer this has been going on for years the other employees working with also noticed and they ask what did you do to her I said nothing I don't know her . The employee ask the manager what is your problem with him and she said he gave me a ticket about 10 + years ago. I don't remember ever seeing this person ever . Can't believe she has been mad at me for alll these years again I don't remember this person all the other employees are amazing one day I hope to bump into the owner . Customer service is important read more

Some of the employees don't care and are just on their phones. It's terrible that this is what this generation has come to.

The biggest knock on this Starbucks is the head manager. She is extremely rude and not friendly at all. I have listened to her speak to her staff unprofessionally in front of guests. Besides that, its a typical Starbucks. Usually long lines therefore I order on the app beforehand. read more

The grande macchiato with caramel was delicious. The team members were kind and helpful. I didn't have to wait every long, which was great! I sat there for over an hour talking with a friend. The background music was nice as it added to the welcoming atmosphere. The lady behind the counter was respectful. Overall, it was a great experience read more

This is the one I always go to. I have a great relationship with the employees. It recently got renovated. Closed for 2 months but 10/10 worth the wait. Much needed upgrade and they did not disappoint. read more

My place for breakfast on Saturdays. This location is always busy, but they are pretty on time! Love here read more

Starbucks - This location is always clean and fast - Coffee & Tea Near Me - Stamford, Connecticut

Always... pleasant... well staffed... extremely courteous.... and a treat to patronize. Weather you're the first or the last to come in... its a great experience. Stop by.... treat yourself to the Starbucks experience read more

Starbucks - Coffee & Tea Near Me - Stamford, Connecticut

This is the order I received through Uber eats. Not going to this establishment or using Uber eats again. I paid for venti and received a grande. read more

Starbucks - I ordered a venti ice brown sugar shaken espresso with whipped cream. - Coffee & Tea Near Me - Stamford, Connecticut

It's a Starbucks that meets the regular standards of one. I came approximately around 6 pm on Sunday to get some programming work done. I ordered a Pumpkin Spice Latte immediately because they are amazing. It was a short line and a short wait. The server was rather curt and didnt even ask for my name. But he got it done and made a great latte. For sure above the cut. Classy Starbucks marketing portraits/paintings decorate the store. Store was very clean and well maintained. I have two complaints. One: there aren't many outlets and the outlets are positioned near couches rather than tables. Two: music was rather loud in the store. Also, had a small issue with someone walking in and verbally aggressively asking me for money. But no serious problems came out of it. Overall a good experience. Got my work done and had a delicious latte. read more

My son and I go to Tae Kwon Do every Tuesday and Thursday right next to this location and a find ourselves going after class each time. Staff is fun and friendly. My son , who is 7 feels confident ordering his drink and food order even if he messes up because the staff is encouraging to him. Lovely place! One of the best Starbucks in town and surrounding areas read more

This location has gone downhill. It use to be the best. For $5 a pop for a Fairly east drink they can at least get the drink right. Never consistent . New manager has to go...Jean should be manager. Him and randy are the old staff left and very kind. I would suggest trying another location read more

This meets the qualifications of a Starbucks, even though you play the waiting game. This Starbucks usually has long lines and by the time you get to the register they might not have what you need. I know that has nothing to do with the Starbucks, but I think that they should stock up more on the things that sell out. Some of their most popular things are the Cake Pops, the Frappuccino's, and of course, their coffee. If you want any of those, I would get to this Starbucks early. Try and get there when there is no line so you will be able to get what you would want. Overall this is an okay Starbucks, so well done, but try and stock up some more on the things that sell out more quickly! read more

This is literally the worst Starbucks location I have ever been to. I live in the city down the road and come here all the time and it's always terrible and slow but today was beyond bad. There were like 5 people behind the counter. I waited 20 minutes. There was zero hustle. Zero customer regard. Seriously they all need to be fired and a new staff hired. Hire people that care. read more

This is a smaller Starbucks in a busy shopping plaza, not an enclosed mall but not "just" a strip mall either. We walked from our hotel, had very good drinks and pastries before heading out to other events of the day. Competent and friendly staff, and a nice clean store. And very friendly customers, apparently used to casual conversations with adjacent tables on an early Sunday morning visit. read more

Starbucks - Coffee & Tea Near Me - Stamford, Connecticut

Small Starbucks with very limited seating indoors and occasionally outdoor seating for two. This is a great location as it is right by Ridgeway Plaza, so you can grab a drink before and/or after shopping! Nothing exceptional or out of the ordinary here with food or service. However, I usually order from the Starbucks app and I love how my drink is prepared and sitting there ready for me to pick up each and every time. read more

Quaint location. Decent downtown location. Staff were nice. The size is normal though not as much seating as I'd hoped. All the seats with plugs nearby were taken already so I didn't stay for too long. Not sure what others meant by not being clean. It looked good to me. read more

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While the service was fast, the spinach, feta, and egg white wrap looks absolutely nothing like the menu picture. Pretty pathetic. read more

Starbucks - Spinach, feta, and egg white wrap. - Coffee & Tea Near Me - Stamford, Connecticut

I was there today I can't explain how incompetent these people are. place was empty! There was 3 of us in the store the employees talked so much to each other that they lost track of what they were doing messed up the only 3 customers drinks that we're there. Milk had been sitting out for a long time my drink did taste spoiled btw Flies everywhere it was disgusting oh and the attitude of the employees in the Starbucks was overdone especially when no one was even there read more

Not a bad branch at all. No line, staff seemed friendly enough. Was in and out in 3 minutes, and even got a spot right out front. Good deal all around. read more

Everytime I go to the outdoor shopping center. My go to place to get an iced tea or iced coffee is this local Starbucks. The staff here are super friendly and do their best to get to know their clients and try to do their best to make their day even better. I love the variety of drink Starbucks has and they try to make everything to the customers liking. Couldn't ask for anything more. read more

Starbucks - Starbucks seating area - Coffee & Tea Near Me - Stamford, Connecticut

This isn't the finest Starbucks I've been too. Personally, the employees look tired and unhappy, I came on a Sunday morning, it's busy, but slow, a lot of customers ordering ahead which is what they advertise, but they could not efficiently keep up with the orders. We were asked our names at the cashier register, but some employees were not using names or mentioning if it was a to-go order. I'm pretty sure someone else grabbed the wrong persons order. I'm not happy. I'd rather drive the extra 10-15 minutes for another location. read more

This is one of the better Starbucks in Stamford. It's a convenient area (especially if you workout at LA Fitness) and the baristas always take their time to get your order right. If somehow make a drink incorrectly they agreeably remake it for you. I've only ever had one negative experience with a barista when I went to pick up a mobile order. She was cranky. I didn't really care. I understand bad days I just hope it doesn't become a habit for this barista for be outwardly irritated. When I go here it's almost always quiet and rarely ever crowded and if there are a lot of people they're always mindful of the noise level. read more

I wish they were negative stars for this place. They screw up your coffee order almost every time I've gone in there- not complicated - it cost enough- they should get it right! read more

Starbucks - Ok location - Coffee & Tea Near Me - Stamford, Connecticut

not the most customer friendly Starbucks around. I only go there b/c it's near by. I wish someone would open a cafe across the street so I don't have to deal w/ these unpleasant faces. read more

y'all ... all i'm gonna say is; if you like to see insects running around the floor, THIS IS YOUR PLACE. but nah they fast and nice i guess. read more

Starbucks - if y'all like insects come to starbucks on summer street. - Coffee & Tea Near Me - Stamford, Connecticut

Second time here in a long time. Still crowded and a bit to loud for a Starbucks. I could.not possibly get any work done at this location. It's a coffee shop not a hang out spot, but some people don't think so. The decor is very urban hip. Will visit again if my thirst gets to me. read more

Starbucks - Tevanna. ..very very refreshing - Coffee & Tea Near Me - Stamford, Connecticut

The coffee is standard Starbucks, no complaints there. The service is what I find inexcusable. There is always enough staff, usually more at this location than the mall spot. However it always takes twice as long to get through the line and then wait for your drink. The people here don't ever seem to want to be there either which doesn't help either. I've always been critical of the Starbucks order system of making people with a simple drink such as iced coffee wait for 6 moch frap with double whip to be made first..? why starbucks why? Hopefully they pick up the pace here and hire some better help, but this has been an issue for a year anyways.. read more

Long wait - one person in front of me; four employees and took 20 minutes to make my latte. Need to work on serving customers who walk in vs mobile orders. I'd place a mobile order if it was more organized and sanitary. They have a very small counter space and pile everything haphazardly. One customer after another comes in, picks up, touches half the orders searching for theirs... Also, need to work on customer service skills towards non-regular customers. I travel here at least quarterly and staff never ask for my name. I guess it's "turkey bacon." I imagine their regulars are pleased as I notice they spend quite a bit of time talking to them and address them by name vs. calling them a sandwich. read more

Service at the store has dramatically changed since the previous review! Staff are friendly and courteous, even remembering the names of regulars! Old Review: Brutally slow service, and commonly screw orders up. read more

This shop is quiet quaint and cute. I like to go here and study in the evenings. It is close to my home. I'm currently a student at uconn so it is a great little place for students. It is never too loud when I go. The service is great. The employees seem to know many of the regulars and they are very friendly. I came a few weeks ago and thought I gave the barista a 20 but really it was a 10 dollar bill. They offered to count the till. Oops my fault. But they were very polite and accommodating. I would recommend this shop if you want to sit down and study. There is a large brown table as well as a little window front bar in which to sit at. read more

Super friendly staff and it is so close to work that I at least have to give the respect of a review. There really isn't much comment on the menu. unless you are martian you know what Starbucks offers..super strong coffee and a solid if not awe inspiring place for some Joe. I am addicted to coffee and since I am hitting these places at the mall and in other cities I am just showing appreciation. Yes props to big corporate America but there are just so few independent cafes in the area. read more

My first time at this Starbucks, as I don't live in Stamford. I love that there are more "mature" workers at this Starbucks. They are very nice and give great service. My drinks were also great and it isn't chaotic inside like many Starbucks can be. read more

Today I went to get a ice coffee. I handed the older male cashier a 20 (100% sure it was a 20, I just gone to a arm). When he handed me back only change for only if it was 10. Everyone makes mistakes, so I politely said I think I gave you a 20. He briskly responded no you have a me a ten. I've been in retail management many years, a customer isn't always right, but I've counted down many till to at least to check if there was a mistake made, this was not offered to me at all. I will not be going to this locations after not even been offered a check of the draw. read more

I'm not sure how this Starbucks doesn't have 5 stars across the board. They are so sweet and so thoughtful at this location. The only thing I could even think to say is not perfect is sometimes the wait, but it's a smaller Starbucks and can be expected. They always know your first name whoever is on staff and make you feel welcome read more

Starbucks - The people here are some of the nicest I have ever met at a Starbucks! They know you by name and Remember your orders. - Coffee & Tea Near Me - Stamford, Connecticut

This is right near my place so automatically I could Claim it to be my favorite Starbucks in the area- BUT! Not only for that reason. It's always clean, the staff is friendly, mature, swift. I know no can come here any time of day and be welcomed with a smile, correct drink order, and get in and out of there as quickly as I need to. But I also love to take my time when I can and sit in the window seat and people watch. read more

I don't understand the appeal of Starbucks. The only thing I like there are the Fraps and the one I got the other day from this one was terrible. I also ordered a bagel with cream cheese for the first time because my co worker said they were great. It was disgusting and they don't even put the cream cheese on it for you. I'll stick to dunkin donuts next time read more