Made a pitstop at Starbucks to cool off from the hot summer heat. Walking in employees were very welcoming and friendly, and they were helpful with suggestions and helping me get my order filled. Noticed they had new refreshers and had to try the butterfly tea. It's called the tropical butterfly lemonade refresher. It also comes with popping pearls. It was cold and refreshing not too sweet and a bit tangy. I really enjoyed it. I can see myself coming back to have more of these to go out from the hot weather. read more

Starbucks - Dubai chocolate bite - Coffee & Tea Near Me - San Jose, California

Walked in with a recommendation to order a Medicine Ball, not fully knowing what I was about to get myself into. The barista knew exactly what I meant and created a soothing honey citrus mint tea-whoa! Just what my poor throat needed! This location has tons of parking and a really spacious room filled with seating options. There are lots of ev charging stations out front too! read more

Starbucks - Medicine ball! - Coffee & Tea Near Me - San Jose, California

Super nice staff! Friendly and helpful. Spilt a Carmel frap for my kids. Plenty of parking. read more

Tis the season for their fall drinks, I'm obsessed with their matchas and switch the combination up with different cold foam flavors each week! Matcha + Pecan Cold Foam - ABSOLUTELY MUST TRY Matcha + Strawberry Foam - Safe choice Matcha + Pistachio Foam - Another favorite Anyways, I definitely recommend y'all try the flavor combos when you're in the area! read more

This location USED to be fantastic! Amazing Manager, sweet baristas with experience! Ever since the store landed in the hands of a new manager it's been plummeting. Horrific drink quality, new baristas that can't even take an order correctly, super long wait times for drinks. I do not recommended this location. It's also been remodeled horribly with no room to move around. Stay away from this store. read more

We come here pretty often, and almost every time (save once or twice due to mistakes with our orders) we have a decent experience. The atmosphere is nice, with photos on the wall and lots of space and tables. They also never hesitate to offer our dogs pup cups when we bring them, and that of course makes us happy. I will give this location 5-stars with the caveat that you may want to ensure your order is just as you specified, just in case. Will definitely visit again! read more

It is usually a pretty good location and gets my drinks right 9/10 times. Nice atmosphere I think too. I ordered a drink recently and as they put it I hear a worker behind the counter, a young black lady say loudly that they messed up the cream for *that* drink but oh well. Not professional at all. I have ordered a matcha also made by her before, also tasting very wrong (way too much matcha. Full matcha taste). Reading older reviews, it seems other customers have had unpleasant experiences with her. I would avoid this worker completely and hope this place does something about it. read more

Met a friend here to grab a coffee. Good fast service but it was busy and was challenging to find a table. Note that parking can be a pain in this strip mall. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

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Love the location and the outdoor seating. Generally not too busy...the staff is always friendly and on top of things. Lost a star tho for staffing...been in several times when there's a line and only one person behind the counter while other people pop in and out from the backroom. Seems like they leave there people hangin alot on both sides of the counter read more

The staff here are always so friendly!!!!! Shout out to Sylvia!!!! You're such a sweetheart!!!! All employees anywhere and everywhere should have the bright shining personality you carry! Within those few moments you greeted me and made my drink you made me feel so taken care of !!!! I hope to see you again here read more

This is by far the friendliest Starbucks in Willow Glen! I pass other locations to go there! The staff is friendly and knowledgeable about their products. For years Janelle and the staff always prioritized their relationships with the customers! Often greeted by name it really gave it a more personalized experience! read more

You could bring back Janelle. The collage with all the dogs was a hit with customers. All the employees have always been pleasant a d friendly. read more

Nicest employees I've ever met at Starbucks! Everyone was super polite and courteous. Made my day!

Grande oat milk shaken espresso. Want even filled to the top! They solve just add more ice and fooled me. read more

Starbucks - Grande shaken espresso, not even filled up to the top. Disappointed! - Coffee & Tea Near Me - San Jose, California

Ive been to a lot of Starbucks but when I came to this location I was AMAZED!! The customer service was just a straight 10/10. Jenelle Tomasello really had a great connection to ALL the customers and it started with just a greeting but by each persons name, which was huge on how many customers names she remembered as each one came in. I was so well pleased with her "going the extra mile" in all she did with service, team effort, and just general kindness. Every STARBUCKS NEEDS A JANELLE in there stores. Because of her I have made this Starbucks my go to when I need to get some work done on my laptop. read more

I ordered a venti drink and specifically asked for absolutely NO ICE because I had ice at home and wanted to add it myself. Tell me why my cup came half filled with ice. What makes this even more annoying is that they did read my order, because they added oat milk correctly -- so the "no ice" instruction was straight up ignored. Honestly, it feels like they just didn't want to give me a full venti and wanted to cheat me out of half my drink. This was almost $7, and I basically paid for a cup of ice. Adding ice is an extra step. Not adding ice is literally easier. Instead, they gave me less drink while still charging full price. I didn't pay for half a cup of ice. I paid for a full drink made the way I ordered it. This feels like a straight-up ripoff. If you're going to ignore simple instructions and short people on their drinks, don't be surprised when you get bad reviews. It was Matcha with chocolate foam on the top, adding ice completely ruined it for me, and they added extra when I asked for specifically none. If they do this again, I'm going to tell them to remake my entire drink. It's already bad enough. It's expensive. I just wanted something nice for once read more

First time at this location........I ordered my breakfast and coffee on my app. My coffee was up before my food. So I waited and staff noticed that I was still waiting and asked very nicely what I was waiting on and I let them know my wrap they started making another as someone had grabbed my food. This has happened before, however this time they asked me to open my app and refunded me for the food on top of making a new one for me. I just had to say great costumer service and will be spending my money at this location instead of other! read more

Nathaniel is always really helpful in the morning and has great customer service attitude at 4am. He is so nice ! Really appreciate this Starbucks read more

This location has always been a gem. Not just for the coffee but for the community atmosphere. ​A collective part of that was the wall of pictures put up. These photos were of families and their dogs. It was a small but significant detail that made this Starbucks location a warm location to come to. ​Recently, out of nowhere, these photos were all taken down. The sudden removal has left the space feeling really impersonal. It's a shame to see such a cherished part of our community just disappear. This location has always been a "third place" for many of us, and this decision feels like a step backward from that. Also, they should have left something up a notice or something letting patrons know that they would be so callously tossing out our communities' photos. Shame on upper management for this decision.. we all know it wasn't the employees in the shop. read more

Went in ordered a drink was helped by a blond haired lady who was extremely rude. I went outside to enjoy my drink while I waited for my ride to pick me up. She came outside and asked me to leave she said she didn't want me sitting iin front of the store. I was not about to argue with someone who clearly wanted to argue, so I left. I don't understand why I was treated this way especially after I purchased something to drink. Do better hiring people Starbucks! I guess when your a big chain you don't really care about the quality of service as much and are okay with hiring people like this. (Friday 8/8 @5:50pm) read more

An email I sent to corporate. This is incredibly upsetting Starbucks. I am a frequent customer at your 2306 Almaden Rd, San Jose, CA 95125 location, but after what I witnessed today, I can't justify continuing to support a business that allows its employees to treat people with such cruelty. While waiting for my drink, I saw a deeply upsetting incident involving a woman who entered the store in visible distress, urgently needing to use the restroom. She politely asked the barista for the restroom code, but the barista refused, insisting she make a purchase first. Even as the woman pleaded, clearly desperate, the barista continued to deny her access, repeatedly responding with, "What can I get started for you?" in a cold and condescending manner. The woman, who was well-dressed, soft-spoken, and clearly embarrassed to even ask, ended up having an accident right there in the store. She immediately ran out in tears, completely humiliated. I followed her outside to check on her, and she was sobbing. She told me she had been stuck in traffic for four hours on the way to visit her grandmother in the hospital and had nowhere else to go. What was most disturbing was the barista's reaction--she looked indifferent, even satisfied, as if she had won some sort of power struggle. It was beyond unprofessional; it was inhumane. The employee in question was a young Black woman with what appeared to have a buzzcut. I'm including this description because it's important that the responsible individual is held accountable. No employee representing Starbucks should be allowed to treat another human being this way. I don't know what your policy is regarding restroom access, but no policy should ever override basic human decency. This woman did nothing wrong. She didn't deserve to be humiliated and stripped of her dignity like this. I sincerely hope this is investigated and taken seriously. I love coming to Starbucks, but after what I witnessed today, I cannot in good conscience continue supporting a company that allows its employees to act with such cruelty. read more

Their customer service is outstanding. I've been a regular for about a month now, and tell me why I feel like we're best friends!? They always go above and beyond to ask about my day and they're always up and doing something! If it's not connecting with customers, it's sweeping, if it's not sweeping, it's restocking! Their drinks are always well blended and the flavor is poppin' (im making my way down their menu:)) good songs always play and the warm lights make the rainy days better Xtra nice staff i must shoutout whom you should meet: Mama, Adriana, Sylvia read more

The heavyset fat bitch who cleaned the bathroom was extremely rude and unprofessional I think she was the "manager"( thurI attempted to use the restroom, but she refused me entry, claiming it was being cleaned. I found this lack of common sense baffling. She directed me to the bathroom at the bar in the corner instead. I didn't argue and chose to leave without purchasing a drink. I'm really upset and disappointed by the way they treat their customers. read more

Very disappointed with the customer service today. The barista was rude, dismissive, and made faces while I was ordering and asking questions about drink options. It made the experience uncomfortable. I hope this location improves staff professionalism. read more

Lady was rude I walked in to order a drink I asked her if she had a code she said you have to order an item first I'm 57 yes old dressed well shame on them no more rude rude rude read more

I am currently at the Starbucks here... my wife is pregnant and they refuse to let us use the restroom unless we purchase something... I would never purchase from here read more

It is unbelievable that I was asking the code for the bathroom and the lady first said that it was only for women's and when I said that it was for my daughter to use they now asked if I have purchased anything from the store. I was charging my Tesla and we stopped by to buy something and use the bathroom but after this terrible encounter I decided to leave and for sure never comeback. Bad bad service for a Starbucks. read more

They always fix my drinks properly and the stuff are on of a kind! The Manager( i forgot her name) was wonderful and the sweetest! Love coming to this place!!! read more

Starbucks - Coffee & Tea Near Me - San Jose, California

My sister ordered a salted caramel mocha and we waited for 30 minutes for it to arrive... People who ordered way after got their drinks way before us. We confronted them and they FINALLY acknowledged us and made our drinks but still that took a lot of time than expected the drink was still mediocre read more

Best customer service I've ever received from a starbucks! The barista Mark with the glasses was super nice. Drinks were good and service was great. I highly recommend! read more

This store had a staffing issue on Sunday where they had to close at 2p :/ they missed out on a lot of customers that day.

I am the woman who wet my pants after being refused to use their restroom. I see the angel of a woman who helped me out afterwards has gone out of her way to write a review and has contacted corporate. Everything she stated is exactly how it played out. This happened last week but since I'm still so traumatized from what happened I feel I must post this publicly. I stopped at this Starbucks after being stuck in bumper to bumper traffic for several hours. I urgently needed to use the restroom and this was the closest one I could find right off the freeway. I very politely asked the barista for the restroom code but instead of showing any understanding or kindness she refused and told me I needed to buy something first. I began crying and told her that it was an emergency and I was about to wet my pants but she just kept yelling "What can I get started for you?" in a rude tone. She clearly enjoyed seeing me in such distress and desperation and was on some sort of power trip. I begged her but she continued to demand that I buy something. I have never had to pee so badly in my life. I was incredibly uncomfortable and panicked and yes, I ended up wetting my pants right there at the register. I was so embarrassed and bolted right out of there sobbing. This barista was Black, about early twenties with a shaved head and piercings. I'm ONLY saying this because what she did to me was beyond cruel and I hope management holds her accountable. I worked in customer service for several years while putting myself through college and I can't even fathom treating someone this way. There is NO excuse for this level of heartlessness. If you have a medical condition, are traveling, or simply need to use the restroom in an emergency, DO NOT count on this Starbucks to treat you with kindness or basic human decency. I wouldn't wish the way I was treated on anyone. read more

Probably worst humans working here I've ever met at a Starbucks (frequent customer). Standing in line to buy a coffee, my 4yr old kid has to go to the bathroom, ask them for the code.... They say no until I've bought something. I said can we use the restroom then get our coffee, told no. Can't say enough how much this makes me question my loyalty to Starbucks. So petty. read more

Came in a 7:30 am on a Saturday, the place was busy and hitting on all cylinders. I ordered a peppermint hot chocolate "was good but very sweet" The inside of this Starbucks is very nice and so are the employees read more

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A Starbucks hidden in a strip mall. This location is close the the freeway and has a ton of parking, but those are the only good things I can say about it. The coffee from here always tastes like it was burnt. If you want your coffee to taste like the bottom of a furnace, this is your place. The staff is friendly, but the quality of the coffee is awful. read more

Like others have mentioned, the staff at this Starbucks are just genuinely lovely people. There isn't much else to note about this location...it's a Starbucks after all...but you might encounter some 'down in life' folks that linger around the area. Haven't had issues with any of them, but some folks are a bit scary mentally. read more

They were not respectful I have little sister they said that I don't understand one word they say she was an old woman my sister asked can you don't put lemonade on my drink she said be patient they were super rude too thank you I don't know was she so mean read more

Amazing Staff!!!! Genuinely I accidentally showed up to the wrong store when I mobile ordered and they were so incredibly nice and helpful!!! I'm actually going to start driving the extra 10 minutes to this starbucks just because of their staff. 1000000000/10 read more

Two drinks and gone! Really Starbucks? For $4.45 for a iced matcha drink and only get a couple drinks out of it. HALF ICE and half matcha! I'm tired of being robbed by this corporation! Tip: wait for the ice to melt to get more bang for your buck This review has nothing to do with the service provided here(the folks that work here are awesome) this only has to do with the provided drinks. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Aiight y'all I got a story to tell. This is my absolute favorite Starbucks in California because of the employees, the ambiance, and their drinks. I had a favorite barista and it kills me that I don't remember her name. But she was an angel and always went the extra mile! So much so, that when I had to move back to my hometown, one of the things on my checklist was to say goodbye to her and leave her a gift. Unfortunately, I never got the chance to do so but I'm hoping the employees that were there during mid to late 2019 will read this! Cus I love u guys and thank you for your amazing customer service! The reason I felt so compelled to write a review is because how much one barista in particular made me feel at home every time I stepped in. I wish I remembered her name, I feel terrible because she remembered mine! This barista would always light up my day when she'd say "Yessi!!" As soon as I walked in. I want to say she was Hispanic. Definitely brown hair/eyes, thin built, and early to mid twenties. She, along with a couple other employees, always knew my order! A venti matcha green tea latte, cold-no ice, two extra scoops of matcha, and a venti cup of ice for my water that I always brought in. I remember during one of my first times at this location she asked if I had tried my drink with soy milk, and she was so excited when I said no, that she made me a sample on the spot! It was delicious and she told me it was her mother's favorite that way. I just thought "wow". It was such a lovely interaction, she was so genuine and sweet! I would spend hours and even entire days studying and doing homework at this Starbucks. It became so routine, that even if I didn't have any studying to do I would still just come here to feel a sense of familiarity and i'd just sit n read. The atmosphere was great. It was mostly quiet and most of the customers were reading, studying or just on their laptops keeping to themselves. I would also notice this man that would come in every so often. Any other person will look at this man and label him as just a homeless. But the baristas treated him like any other customer. One time he walked in and instead of him ordering a beverage he asked for a post-it note (or a piece of paper). Without hesitation, one of the baristas grabbed a post it note and asked if he needed a pen. He said yes and continued onto his business. In my hometown there's usually always homeless folks in Starbucks. They are often ignored, treated like a bother, or like if they don't belong. But at this location he was not a "homeless" , he was... a HUMAN BEING. *mic drop* ...*picks mic back up* aiight lemme just finish y'all. These were just a few things I experienced. I was at a low point in my life but walking in here made me feel a sense of warmth!! A freakin Starbucks ya'll As corny as it sounds, it really kept me grounded (no pun intended). I wish I remembered their names! Especially the girl that always went above and beyond. I bought her a gift card and everything before I left!! But I didn't get a chance to give it to her. I'm sure she remembers me. I usually walked in all dirty in my construction attire ‍ I always had my longboard with me too because I lived up the street and I would skate there. If by any chance she sees this. THANK YOU! find me on Insta if that isn't weird lol @seniasabbath read more