Feels a little strange to review a Starbucks chain, but I've got to give major props to the Willow Glen team. Every time I've visited, the service has been exceptional- the staff are so friendly, patient, and welcoming. I've noticed the store is always clean and drinks consistently hit the mark. Might be TMI, but on more than one occasion, I've had to make emergency stops on my way to work, and this location has always kindly let me use their restroom without hassle (unlike many others that require a purchase). I've offered to buy something afterwards, but they've always graciously declined. That kindness doesn't go unnoticed and goes a long way- shoutout to the team here! read more

Very decent Starbucks. Std. ambiance. Very busy, as it's the closest thing to a public toilet in downtown. We very a little hungry and thirsty so got some stuff and sat for awhile. Had banana bread warmed up and turkey bacon sandwich warmed up. Drinks- mango dragon lemonade and a chestnut praline latte. Both drinks were nice. Would order the chestnut one again. read more

Starbucks - Order counter - Coffee & Tea Near Me - San Jose, California

Nice location, service was good, the inside was clean but the bathroom was disgusting, which makes me wonder about employee cleanliness The matcha it self was good and strong unlike their competition who puts in extra and it still tastes like water. " kudos to Starbucks for that. My remarks to Starbucks management would be keep your bathroom clean because it reflects on you and your employees. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Although the staff is friendly and attentive, the place is extremely dirty. The bathroom is filthy. Toilet paper on the floor, overflowing trash bins, and period blood on the door stall. Order of 3 cold drinks took 20 minutes to fulfill! Super slow service. read more

Starbucks - Cream and sugar area - Coffee & Tea Near Me - San Jose, California

COFFEE WAS SO BURNT Can I give zero stars? Breakfast sand cheese was cold I asked barista server to heat up more then it was very very dry so I tossed it out BATHROOM ALONE THOUGH! Pictures attached read more

Starbucks - STARBUCKS IS ALWAYS GROSS - Coffee & Tea Near Me - San Jose, California

I usually am a regular at Starbucks. But I fell on hard times and had to take another job. While waiting for the bus last week, it was super hot and I was without water. So I walked in, stood in line and asked for a cup of water only to be told no unless I bought something. Let me get this right. Starbucks wants me to buy something to get free water on a very hot day? I know that they are following procedure, but have some heart!!!! Unless Starbucks changes their policy and rules, I will be going to Peet's from now on!! read more

2PM 1/6/26 ... Don't tip 100% before confirming your beverage is correct. Mine was not even close.

Very peaceful Definitely will come here again. I found so many cups on sale wowsers I didn't know that you can buy a Starbucks cup for nine bucks. 13 bucks and 15 but the service is great. I definitely love the vibe here I definitely come back again. read more

Starbucks - a coffee shop with a variety of items - Coffee & Tea Near Me - San Jose, California

Victor was very rude. He didn't hear our order and made it seem like our fault when we tried to have it changed. Other employees were very sweet. Grateful to the girl who fixed them for us on behalf of him! The drink was very light on strawberry flavor but good otherwise read more

Starbucks - Strawberry açaí lemonade - Coffee & Tea Near Me - San Jose, California

This morning I left my house alone to meet my boss at work. I was on my way to tell her that I would not be working today. But my plans changed and I stopped at Starbucks in Santa Clara to get breakfast. I was caught off guard but then again impressed when I saw the amount of mobile orders on the table after my purchase. "They must be doing well", I thought. - The Pen read more

Was waiting for the cashier to take my order but she was busy talking to her coworker about personal drama. I felt awkward and just annoyed with the lack of attention and this definitely wasn't the first time I experienced this the store. Managers or leads need to make a stronger effort for attentiveness towards customers. read more

I used to work at Starbucks and loved it. I loved connecting with customers and remembering regulars' names. Unfortunately, my Starbucks journey came to an end, but the memories remain in my heart. This location has an amazing team; they're fast, and friendly, and the store is really clean. Big shoutout to Joe. He remembers my name and he's always very polite. He's a great asset to the team. read more

Starbucks - Morning - Coffee & Tea Near Me - San Jose, California

The manager here Joe is really stupid. Sorry Joe but you deserve a bad review for how terribly you handled what just happened. I ordered a flat white and when I picked up my drink, the entire burning hot drink spilled everywhere including on my hand and on my skin because the barista did not put the lid on properly!! Luckily it didn't burn my skin or this location would have had to fill out an incident report. I asked for a refund expecting that I would still get my coffee and the pastry I paid for, given that they almost just burned my skin. The manger gladly gave me store credit but then took away the coffee and banana bread. TERRRIBLE customer service and management skills. Joe did not apologize on behalf of his employee, rather just shifted blame to the fact that sometimes the "lids pop off." This manager is stupid and should be demoted. He handled this situation terribly. He should have refunded me but still given me the drink and banana bread and apologized on behalf of this stupid employee. Instead he made me feel bad about it, gave me store credit and didn't seem to care that they almost just burned my skin from their carelessness. Do better Joe, or demote this guy Starbucks! read more

walked in, asked if I could purchase water. The guy working told me that they weren't allowed to give or sell me a large water. That I had to purchase one of their small bottles of water in the front cooler. Not 2 minutes later a man walked in, then out with a large ice water. Pretty crazy how they weren't allowed to do it for me... but fully capable for someone else. Moving forward I'll be buying my coffee anywhere but Starbucks. Customer first is a thing of the past apparently. read more

Amazing service, all the workers are super friendly and helpful. They've never messed up my order although sometimes when asking for extra pumps of syrups I'm not sure if they do. But their customer service is so incredible I really don't mind read more

Horrible customer service. First off, I ordered on my app, came to pick up my item, and it was under "mobile pickup" without a name. Sure, one can say it's the app's fault, but the manner in which things were handled were just uncalled for. The app didn't have a history of my order and so it was difficult to have them refund me for the one of the two holiday cup items that they didn't have. The lady making drinks, I believe her name was Shannon, gave me an "I don't give af" type look and proceeded to tell me that I couldn't return if I don't have a receipt. Wth was I supposed to return if I never received my product? Long story short, I'm still in dispute about this purchase with my bank about the product that I never received bc I was charged for it. Oh, and the drink I ordered that I asked light whip on? The holiday drink that should give you all the warmth of the season?? Ha, yeah right... I should've known that too would be subpar. Literally had 1/4 of the cup filled with some lukewarm, watered down excuse of a drink. Buyer beware. Unfortunately, the only way I can possibly get any help would be through the website. It's currently being reviewed via the "contact us" on the Starbucks website and complaint submitted. I suggest you take the time to also fill this out should anything remotely happen to you. We work way to darn hard for our money to be taken advantage of. And yes, I mean taken advantage of because when you charge someone a product that your store did not have, it's called stealing money from the customer. I still can't believe I paid for a product that I did not receive. All I want from this location at this time is my refund. read more

Starbucks - Cold milk of what should've been a toasted white mocha. This is NOT okay. - Coffee & Tea Near Me - San Jose, California

Willow Glenn/Lincoln Avenue has several coffee options including Starbucks, Pete's, and Philz. I don't understand why anyone would chose to come here when there are two better options on the same street. Philz beats Starbucks in every way - the quality of the coffee is better, the store has a better atmosphere, and the service is better (probably because Philz actually pays their employees a living wage). This location is always busy, which often means long wait times for burnt tasting coffee. Where you chose to spend your money says a lot about your priorities. My money won't be spent here because the quality of the coffee is poor and their values do not match mine. You'll see me walking right past this location to grab a far superior cup of coffee down the street at Philz. read more

Blair, Carla omg make my day every time I go to this Starbucks. They are wonderful people and the best in customer service. I've been to a lot of Starbucks and no one can compare to the customer service that they have. They make the drinks with love and barely mess up with my drink . Thank you! read more

Starbucks - Brown sugar shaken espresso - Coffee & Tea Near Me - San Jose, California

This location is the worst location I have ever been to. I bought a regular coffee and sat down to do some work on my laptop. they have no outlets for one thing. Second thing is i went back up for a venti ice water and cup of ice and said no. They said it was for customers only and I did explain that I did buy a coffee earlier but didn't believe me because I didn't order from him. I have never been treated so poorly by a starbucks. I will be going to Petes or Philz from now on. read more

Just had the best experience at this Starbucks. Was in the mood for something out of my order history and refreshing at that; the barista knocked it out it the ballpark with a recommendation he put thought into adjusting for me. The 2 male workers I experienced 4:40ish pm 08/10 were so nice!!! read more

This location gets very busy but it's in a very nice area and the staff members know how to prepare a drink very well. I feel like their prices are a little bit higher than the downtown location that I'm used to going to, but the quality is worth it. Their merchandise selection isn't the greatest in comparison with others around, but they still have some nice items available for purchase. read more

Starbucks - Merchandise Wall - Coffee & Tea Near Me - San Jose, California

This location has a great selection of coffees, even offering Starbucks Reserve. It is quite a busy location though, so heads up on that. On the weekend you'll find many doggos hanging while their owners sip on their cup of love. I recently tried the seasonal Pumpkin Cream Cold Brew & it's delicious! The pumpkin cream on top is just lightly pumpkin flavored & slightly sweetened. It balances out the cold brew perfectly well. I did not add any additional sugar to my coffee. read more

Starbucks - Pumpkin Cream Cold Brew - Coffee & Tea Near Me - San Jose, California

Love the peppermint mocha during the winter season, and the kids love their hot chocolates :)

Corner of Lincoln in Willow Glen. Get your latte just before cruising the Christmas lights in the super cozy cool neighborhood!Service is good.... drinks typically bitter and somewhat chain store weak but hey!! I bought January 20 call options on this implant to offset the astounding prices this chain gets for your legal addition. Let's go cruise the lights! Ho ho! read more

Starbucks - Coffee & Tea Near Me - San Jose, California

This Starbucks has kept its historic Willow Glen facade which is pretty awesome to see. Inside is well lit and has a cheerful vibe. It has a decently large interior and has some seating that was pretty full but that wasn't too cramped. There wasn't any wait when I went up to order although I did notice that the baristas were pretty busy. I think people mostly order through mobile at this location. The baristas were friendly and got my drink order pretty quickly. I did use the bathroom on this occasion and there was no bathroom code. Note that there isn't a parking lot adjacent to it. You're going to have to find street parking along the main street or one of the public lots and walk over. read more

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It's a hit and miss with this location. It seems like at least once a week they're not able to open on time. Usually, when there's customers at the door at ~6:30am-- one employee (she was not there today) will acknowledge them and let customers know they're opening at a later time and post a sign up. That was not the case this morning. Next time if you're not able to open on time, please post a sign to inform your customers. Also, train your employees to acknowledge the customers at the door if there is no sign posted. Don't just stare at them expecting them to go away... read more

They charged me $.50 on my $4.75 drink to add COCOA POWDER lol. This is usually free next to the sugar and cinnamon. That's a first for me but okay Starbucks I see how you do. Pinching pennies. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

the Impossible Burguer its just great, phenomenal, and the coffees, everyones know that they have the greatest ones. Its fast and confortable read more

A good coffee shop, the staff is nice enough and they have always done well on my coffee

INSIDE: inside seating for people to socialize, study, etc. Standard looking Starbucks, nothing out of the ordinary. It's cold due to it being Winter so the chairs aren't setup for outdoor seating when I came here at night. PARKING: situation isn't the best, but it is Willow Glen downtown type area so expect to look for street parking on a busy street. It's located on the very corner. There's a liquor type store with a parking lot behind it, but I'm not sure if they limit it to liquor store customers only. read more

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This is by far the best Starbucks I have ever been to. While this location is always popping, I appreciate how quick, efficient, and friendly the staff are. They ensure that every order comes out on time, and if there are any issues that they are resolved immediately. The café itself is always clean and organized, and it is a great space to work and if you want some "white noise" type background. Update: Shout out to Ariana and Blair for being so awesome every time I come in :D read more

This Starbucks is very clean and the staff is friendly. I really like the atmosphere here. Willow Glen is pretty nice to visit anyway. Having a nice Starbucks to relax at is an added plus. read more

Starbucks - It's really clean in this location. - Coffee & Tea Near Me - San Jose, California

Starbucks will always be my go to as a tea lover! This location is extremely clean and they are always super kind! I always love a location that have bathrooms that do not require a pin! Is such a plus! read more

Slowest Starbucks ever. Takes 15 minutes for a cake pop. Highly suggest gojng somewhere else.

Horrible customer service! The staff really needs to chill out with COVID Rules I literally just dropped my paper bag I inside the store and they yelled ! Excuse me Mam but please don't touch the floor ! I was like with my hand up ! Never coming back to this location! read more

I've been coming to this Starbucks for over ten years. The current staff (for the last year) is probably the best. They're so welcoming, genuinely remember their repeat customers and are so nice. I love this location and it's perfect to stop off at after I drop the littles I nanny at school. It is super populated so mobile order ahead of you don't want to wait 10+ minutes. read more

First time getting drinks here! Its almost 9, and the shop is empty. Usually around this time some Starbucks stores are already busy, but not this branch. The Barista here are friendly and good with customer service. I was in a rush, but didn't wait that long too. Thank goodness. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

This is the closest Starbucks to my house. This Starbucks is clean, well run and has great barristas. It is a very busy Starbucks so if you have the Starbucks app on your phone order ahead as there often is a line. The bathrooms are spotless and no code is necessary for the unisex bathrooms. The staff is friendly and the manager Kelly is meticulous in how she runs this store and very helpful in getting my food and drinks my way! The seating comfortable but there are only 4 easy type chairs so be patient to get a comfy perch to watch the folks stroll done Lincoln Ave. read more

Starbucks - Valentine's Cheer at Starbucks - Coffee & Tea Near Me - San Jose, California

Over all this Starbucks HAS THE GREATEST EMPLOYEES EVER --- they always welcome me as I enter and always remember my preferred drink--- they always encourage me to try new drinks --- over all i s my favorite place read more

One of the best Starbucks ever!!! Actually, it's a pattern-- either I'm a positive enthusiast for Starbucks or I've been lucky to hit a string of great Starbucks :) Regardless, this store is incredibly spacious and a-hustlin' a-bustlin'! Located at the beginning of Willow Glen's downtown on Lincoln Avenue, Starbucks attracts many different locals to its premise-- chattering moms and curious toddlers, diligent students, and on-the-go people like me ;) My brother and I were in WG downtown looking at different shops and wanted to stop by. The Buy One, Get One Free Holiday Drink was a big motivating factor hehe. I ordered the Peppermint Mocha Frap with Java Chips and my bro got the Salted Caramel Mocha. They were nice enough to add the java chips at no charge ;) The drinks were made in 5 minutes and my frap was excellent and delightful! It was blended very well and not icy at all; despite being busy with a large volume of customers, the quality of my drink did not deter. The baristas did a superb job of concocting our drinks! Overall, the interior and ambiance of the store were very joyful and welcoming, mirroring the holiday spirit :) I love their island stand of many different gift card designs! Their wall of holiday mugs, gifts, and novelties were also cutesy and impressive. Starbucks does have a great marketing strategist! Great coffee shop with the usual wifi and rewards perks, stop by here if you're around. read more

Starbucks - Peppermint Mocha frap with java chips - Coffee & Tea Near Me - San Jose, California