A young woman behind the counter was having a bad day and chose to take it out on me; she was unknowledgabe, snappy, impatient, lazy and generally discourteous. I knew it was going to be a bad experience the moment she whined to her manager that she was " ... too busy closing ..." to serve me, the only person in the order line. The manager did help; however, in his haste; he charged me for a half pound of espresso grind; when french press was clearly requested; and, when weighed at home; was only 0.443 pounds ... see image ... not the first, nor second failure of this type at this location. In summary, I am a loyal Peets customer who will continue to resupply favorite fresh specialty coffee beans or enjoy an occasional cappuccino at Peets; however, this particular store will be avoided in the future. No other Bay Area cafe chain compares to Peets for overall variety of eco-friendly sustainable quality controlled low-temperature-slow-roasted deep rich flavored beans, fresh brews and savory espressos. Have a nice day. read more

Peet's Coffee - 0.443 pounds of espresso grind coffee. - Coffee & Tea Near Me - San Jose, California

We went back to this location because I needed to study, since I've been back there I've met some excellent employees, no yelling happening the last couple of times we went there, the drinks were delicious the last 5 times we went there! And I was able to get a lot of studying done. The Ambiance was calm, and quiet. Overall much more pleasant the last couple of visits, it also seems like the 2 young people that were at this location no longer work here. I hope they found a much better work environment somewhere else. read more

5 stars for this place. Matter of fact, If I could give this place 6 stars I could. I came in one day and was looking for something aside from my usual- an iced vanilla latte. I was feeling something sparkling, but I still needed the caffeine boost for my early morning shift. I asked the beautiful red-headed lady at the front if they had anything that was sparkling, but caffeine infused. She gave me a couple of options, and I ultimately ended up getting their sparkling cold brew. Something I never tried before. We had a nice talk about it, and she offered to make me another drink if I didn't like it. I ended up not being the biggest fan of it, and she had kept her word and offered to make me another one. Although, I did decline because I had to be at work in a short moment. Well... I came back to Peet's today and got a sparkling lemonade, immunity infused. Delicious by the way. I walked up to the register and the beautiful lady, I recognized instantly. I kid you not, she recognized me as well, remembered that I wasn't the biggest fan of the drink last time, and gave me today's sparkling lemonade ON THE HOUSE. Are you freaking kidding??!!!! 10/10 BEST PEET'S EVER. read more

Great spot for some coffee! This location is great and staff is always friendly. I am always greeted with big smiles and great attitudes! The manager is always smiling, it's a great way to start your day! read more

Legit Peet's Coffee location, where there is a lot of seating and a great atmosphere for leisure, chilling, or work. All the baked items are on display and are fresh. The coffee cake was bomb and went well with my Americano. Service is excellent, and they wont give you a hard time for asking for a cup of ice water. read more

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Current staffing leaves customers waiting for extended periods with a barista more focused on the line ups and lids than servicing customers. The waits are very long and customers are not helped in the orders placed. They seem to be under staffed and/or not directed. read more

I go to this Peet's when I am in downtown Willow Glen. I think this Peet's has a calm setting when you walk in. In the morning it can get very busy so I suggest you to order ahead of time. Also, in the morning it is hard to find seating, so get there early! There is a wide variety of food. Mainly ranging from breakfast sandwiches to bakery items. If you would like a bagel, there is Noah's bagels right near by. read more

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Always perfect! An upscale old school restaurant with recipes for their martinis, caesar salad, carpaccio and tiramisu that are always spot on. We can always count on this place read more

This Peet's is super spacious inside and outside and the staff are very accommodating and quick to complete your orders.

I've never been to this Peet's before, but I hear they had a deal for teachers today. I got a FREE iced Brew coffee for showing my ID. No ones allowed inside this cafe, yet and there out door seating was full. Which was fine because I was running errands anyways. I liked their iced brew. It had a decent flavor, not too strong and I drink my coffee black. Hee read more

Peet's Coffee - Inside - Coffee & Tea Near Me - San Jose, California

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This Peet's is a typical location for this company. It is conveniently located in the small downtown area and parking can be hit or miss. The available coffee beans have a smaller than average selection and they were out of a few. Service was fast, friendly and on point read more

I've visited a few times now and the service was okay. The cashier has always been friendly and the drinks have been good for the most part. I've had to ask twice now for my drink to be remade. No biggie, but the barista gets offended or is mean about it. read more

I always get the same things from Peet's. I always get hot Matcha latte or ice matcha latte with almond milk or soymilk. Lemonade ice green tea. They are taste no artificial powder and not too overly sweet. You are never go wrong with their matcha lattes, quality drink, rich in taste, and the crews are polite and fast, listen to you. read more

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This Peet's is in a great location in Willow Glen. The atmosphere here is very warm and welcoming. The people, customers, are friendly as well as the staff. This is one of my favorite places to in Willow Glen. I love the coffee they serve. Alway good on a cold day. read more

yum! You can never go wrong with a cup (or a couple) of coffee. I just went with the basic: - sugar-free vanilla latte with almond milk Staff were also so friendly! They have a side for pick up orders you can place on your phone or the left side to place it in person! They work fairly quickly so you'll have your item(s) in no time! read more

This is by far the worst Peet's Coffee that I've ever been to. It's raining outside, and I was looking forward to a hot coffee. Instead I received a cold brew coffee with little remorse after making me wait 30-minutes for an incorrect order. I noticed the manager was standing by watching the event take place, and she decided to ignore the fact that her staff were making incorrect orders. This Peet's mobile ordering was down, and from what I see, it's poor local management that allows for all these broken processes to pile up and impact the end consumer. read more

This location of Peet's is really great. I really enjoy their Black Tie Cold Brew. Super iconic flavors that will keep you satisfied. Really happy with this drink and how they made it here. The presentation was also very beautiful. read more

Peet's Coffee - Black Tie Cold Brew - Coffee & Tea Near Me - San Jose, California

Fine coffee and service, but not a very welcoming shop. As I waited for my coffee, bouncing from tiny spot to tiny spot, feeling like I was in someone's way, I noticed other people waiting behind other people waiting, mistaking it for the line, as I did when I first came in. An arrow or sign can fix this problem, for Peet's sake! read more

If your in a hurry don't come here! There is always a lot of people in the back standing around not doing much. lots of customers in line and not very good movement of people. Come on Baristas make coffee!!! Their coffee is good and worth the wait but very slow service, so beware! As I sit here an wait, I noticed something..... Phone orders could be the culprit. Looks like patrons that stood in line and ordered coffee will be waiting (I waited 20 mins for a cup) because of phone orders. I notice lots of completed cups of coffee on the to go counter and no one there pick them up. Its not worth standing in line, no better service. As everything has change, as well as most company's "No more good customer service"! $$ If you want Peet's, I recommend placing a phone/online order for a timely cup of coffee! If you could plan you life like that... enjoy read more

Every time I do a mobile order pick up at this location. I do a half hour prior before arriving every time I come it seems like they are really behind and or just taking their sweet time which I get it. It's crafted coffee but half hour and still have to wait? That's ridiculous I arrive today and the barista could not find my ticket.. last time I come to this location. read more

Warm and friendly Peets! Layout like the one next to Luckys on Camden avenue. Lots of wood and nice little spot to check your e-mail or people watch Given all the foot traffic on Lincoln avenue! My usual javiva blend black tie for me and away I go to get a spicy tuna sushi roll to go at Yuki Sushi Three doors down! Very cozy store in s very cozy cool upscale neighborhood! . This is my fourth Peets I've reviewed in the area! read more

Peet's Coffee - Coffee & Tea Near Me - San Jose, California

Fast and friendly service, employees are engaging, Smiles all around. Very nice modern rustic interior, beautiful. I ordered an Americano,wifey and I sat outside. (She had a latte, for you Italian's out there, Americans think latte is a coffee drink, it's not, it's just milk lol.) We sat outside and enjoyed the shade of the umbrella with a couple locals from the area. We had a great conversation lasting almost two hours. The coffee was good, although my Americano tasted kind of burnt. Normally I take my expresso with one teaspoon of sugar. This time I had to add half-and-half and honey. (It was pretty darn good after I doctored it up though C:) Overall a solid 4 stars. read more

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I recently stopped by at this Peet's Coffee location to grab an iced coffee. Tbh no matter which coffee place I try I come back here. I absolute adore their coffee. This locations customer service is amazing they are so sweet. read more

The coffee is pretty good. Today for some reason, I felt a sense of stress from the staff. They are definitely working hard, doing both regular orders and mobile orders. Time from ordering at the counter to getting the drink was not necessarily acceptable, about 12 min (looking at pay receipt to receiving drink). It's also really challenging to hear the names called with the small space being crowded with customers. Staff, they're doing their best given there's quite a few things they can't control, such as noice levels and small space to make a mass amount of drink orders. But all in all, again my drink was good. read more

So convenient. The staff is so nice and accommodating. I always get my iced black thai with extra condensed milk. This location is in the heart of downtown willow glen. They have parking lots behind most businesses and is very walkable no matter where you park. This specific peet's coffee has plenty of seating and is never fully packed. There are also a few tables outside. read more

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Great coffee! especially love the traditional cappuccino. The service is very good and very accommodating. There is a small outdoor area as well as seating inside. read more

They really should consider asking the female barista who was working this morning to ease up on the caffeine. I picked up my order and it did not appear that she had put the caramel drizzle on top of my beverage. The bottle was right next to the drink, so I just gave it a squirt myself. Seemed no big deal to me. But this barista had a fit and started chewing me out (loudly) about asking for help next time, while she rushed over to feverishly scoop up the squirt bottles like they're national treasure and move them to a more secure location. I never realized that some baristas consider caramel topping a sacred thing not to be squeezed by mere mortals. Maybe they should store it in a vault? It makes me grateful that the baristas at my usual Peet's are friendly, accommodating, and emotionally stable. Upside... the drink was good and the experience gave me a laugh. All in all, a very hit and miss location, both with regard to the drinks and the service. I've had good experiences with both, I've had less favorable experiences with both. This location for me anymore is a matter of convenience on the rare days that my morning schedule requires me to go through Willow Glen and a Noah's bagel sounds good for breakfast. read more

Chai, turkey bacon sandwich and oatmeal are way better than Starbucks. Flavors are better. Not too syrupy sweet but of course can be made that way if that's your jam. read more

Super nice and very funny baristas at this Peets and the coffee is always good...if a little strong sometimes. Even for me.. and I like it rough. Ha. Anyway... I'm just a regular coffee drinker (hot or iced depending on the weather) so I can't comment on any of the speciality drinks but I'm sure they're good as well. Everything is always clean and well stocked even when they are busy and the new parking garage makes things simple. I particularly like coming here for the people watching. There's a group of old farts that sit out front every day talkin a whole mess of jibba jabba about all the goings on in the neighborhood and life in general. It's GREAT eavesdropping as long as you don't get offended easily cause they're a pretty sassy and opinionated bunch of bullshitters. As long as you don't take em seriously it's terrific comedy. Enjoy! read more

Peet's Coffee - Helpful AND funny staff. Win-win. - Coffee & Tea Near Me - San Jose, California

Good Peet's location. Everyone is always friendly and they have good food and service.

I was just in around 11am (9/26/22) and the red haired barista was one of the rudest people I've ever encountered. There were maybe 2-3 people waiting for coffee and about 1 mobile order (only one person physically in front of us) and when my mother went to put milk in her coffee, there was only half & half left. She went to the barista to ask for regular milk and the very flustered barista still gave her half & half and then slammed the (second) half & half container down by the sugar area, where I was standing with my son in the stroller. When she was back behind the counter, she said (loud enough for me to hear across the counter) about people are "painfully stupid" today. When I looked at her and asked if there was a problem, she looked at me and continued huffing making coffee. I'm not sure how someone can claim a person is "painfully stupid" when she filled a second half and half container. The way the other coworker didn't say a word makes me think this isn't the first rude day this barista has had. There's other tons of other coffee places on Lincoln that I'm sure don't call patrons names. TL;DR: Barista acted as if we asked her to milk a cow when asked for regular milk; we got called painfully stupid but the barista poured a second container of half&half instead (um?); slammed it on the counter by the sugar where I was standing; mediocre coffee. 0/10 do not recommend unless you're into getting berated. read more

Store manager is unbelievably rude to staff and customers. Will roll her eyes and raise her voice no matter what you say to her or how you say it. Absolutely ridiculous. read more

Great location, plenty of parking located behind the shop, you'll walk in from the back (Peet's & Noah's bagels have the same back entrance). Two thumbs up on the new seating, tables & layout. I realize and acknowledge that I have a love/frustrated relationship with this Peet's location. My order fluctuates between a chai tea latte (whole milk) or a coconut creme latte (whole milk & 3 pumps of coconut syrup). The chai is always on point. However, the real struggle is when I order the latte. I've found that it's not the barista that inaccurately prepares my order, the error stems from the cashier taking the order. The relay of information (whole milk+coconut creme+3 pumps of coconut syrup) almost never makes it to the barista (who happily ends up remaking the order). Although at times I leave this place less than excited from when I walk in, at least I leave satisfied with the outcome of my $6 cup of happiness. Five stars to all the baristas who are attentive, professional, and overall cool energy that clearly is hard to keep when faced with smug faces needing their caffeine/sugar fix. Thank you for showing up each day and for never being grumpy (or at least never showing your temper) on having to deal with complicated customers such as myself. Went there this morning and ordered large coconut creme latte, 3 pumps of coconut syrup & whole milk - the barista (Ben) came over and made sure he had the correct info, and it came out great! Kudos to the cashier & Ben! :-) Thank you, FIVE STARS ALL THE WAY! read more

Peet's Coffee - Coffee & Tea Near Me - San Jose, California

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Fast and friendly service. Coffee was flavorful as usual and piping hot! Can't complain.

This Peets gets very busy mid-morning and can't keep up with the demand. I paid nearly $5 for a small latte that was undrinkable...

If you want to enjoy a fresh hot cup coffee this is the place to come. Friendly staff and clean environment . Famous for there delicious vegan brownie's. I enjoy relaxing and reading a book . read more

Matt is an amazing barista! Seriously a one man army! Excellent customer service and very genuinely kind! Thank you peets coffee! read more

Peet's Coffee - Giants coffee? I will refrain from my pro-dodger comment.... - Coffee & Tea Near Me - San Jose, California

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Ordered a cold drink and asked for a straw. Received said drink and straw. Smooth transaction. No feelings were harmed in the process. This was my first time here and I survived to order another day. WIN! I can't help but comment on a few people who rated this shop unnecessarily low. A few ladies were upset that they were told to ask for help instead of reaching behind the counter for straws and syrups/toppings instead of helping themselves. Ewe! Nobody knows how clean their hands are or what could fall off of their sleeves near our drinks and food items that may not yet be covered. Food safety, health and sanitation, rules, laws, respect, common curtesy.... don't seem to apply to these Karens. Self righteous and petty AF. I think the baristas deserve 5+ stars for caring about the safety of all customers. read more

The staff is usually very nice, however the drinks are always horrible! This place is always so busy in the mornings and you can tell by the quality of the coffee. I wish they would work more staff so they could focus on creating yummy coffee read more

Nice atmosphere the coffee is great and it's always a nice place to hang out right downtown in Williow Glen with cup of java and maybe a laptop or just enjoy the scenery. read more

Peet's Coffee - Iced Carmel Macchiato The large comes with 3 shots! - Coffee & Tea Near Me - San Jose, California