This was my first time at this new location. It has a bit more of a modern look and plenty of places to sit. The girl at the counter was very friendly, but unfortunately not all of the employees were as friendly, to include the girl making the drinks. I feel like Starbucks struggles with this. You definitely don't see the consistently great service from the earlier days of Starbucks. I ordered a Latte and was pleasantly surprised to be offered a To-Go or a Here cup, so of course I went for the Here cup. I'm not sure if there was too much milk for the shots of espresso, but I just couldn't taste the coffee. I suppose I should've told them, but I just went ahead and drank it like that. So overall, I would say I had a 3/5 experience. I can see the effort to improve Customer Service, but something was off with the coffee/milk ratio. The place is cozy though, so I'm sure I'll be back at some point to give it another try. read more

Starbucks - I was at the new Starbucks location at the Summit and they offer Here cups. - Coffee & Tea Near Me - Reno, Nevada

Quality/Quantity - Congrats on the move, new build, double drive thru, etc. First time visiting since you opened. I have been making my coffee at home in the last year and it saves me approximately $5 a day. But I am back now! If you are following, Starbucks was our "comfort" break while traveling last year in Japan, Korea, and Taiwan. Good to have a consistent dependable brand. Ambiance - Beautiful new location. Good size. Indoor & outdoor seating. Plenty of seating and outlets for me to write my Yelp reviews, lol. Double drive thru. Plenty of mall parking. Open 7 days a week - 5am to 9pm (7:30pm on Monday nights). Free wifi. Bathrooms available; but did not visit them. etc. Service - Okay. Greeted us when we walked in, but that was it. They seemed hard at work, mainly focused on the drive thru. Day two - Greeted us when we walked in, and they were way more friendly and engaging the second day. Price - Starbucks pricing. $3.19 + tip for my usual cup of coffee. Owner Comment - Congrats on all your success since 1971 and being the largest coffeehouse chain in the world! #114 on the Fortune 500 list (2021). As of 2023, 38,038+ stores, and 15,873 of them in the US. 1992 IPO. 2003 Acquired Seattle's Best Coffee. 2008 Loyalty card program. 2020 Generous programs to employees due to COVID. Closed all stores except drive thru and delivery only. Paid for 30 days whether employees went to work or stayed home. Gave employees free daily meals and drinks whether they were working or not. Focused on the mobile app and future stores "convenience-led" formats with drive-thru and curbside pickup. read more

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Service is terrible. My baby was asleep as I made my starbucks order. At the window to get my drinks my baby woke up. So I asked kindly if she can add a pink drink to the order and she said "no it's actually too late to add on to your order" .Mind you there was nooooooo costumers, just me. She was dancing and talking to other coworkers while someone was preparing my order. I feel like it was definitely a situation of "if she wanted too, she would be able too " but she didn't want to. I love going to places where the customer service is going more and beyond for their customers. Never coming back again. Specially never dealing with MADDY again. read more

I was welcomed by several upon entering the store a nice friendly touch to start off with. Had several ask of if I was ready to order and I walked up to a no line terminal. It was easy to use my app and use extra points so this was a very affordable experience. My beverage and nut loaf were made to order and relatively quick. My name was called out to alert my food was ready. Clean throughout, this seems to be a popular spot for local guests and employees of nearby businesses. read more

Starbucks - Hayden Summit mall location. - Coffee & Tea Near Me - Reno, Nevada

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This store is consistently late. I waited 20 minutes for my drip coffee when I ordered ahead - doesn't make any sense. It's been like this the last five times I visited. I ended up just leaving. read more

I was blown away by the high energy welcoming I received when I came in! I really like how they have a digital order board that has orders recirved, in process and completed! This is a game changer the staff is friendly and patient and really high energy even for a Monday. Happy for future experiences here. read more

Finally a Starbucks at the Summit Mall that has a drive-thru! Unfortunately they close the same time as the other Starbucks right next to Yoga Pod. Hopefully once everybody finds out that they're open, maybe this will be the hangout and study spot. Can't wait till I visit them when they're open! read more

Starbucks - Starbucks with a drive-thru at the Summit Mall! - Coffee & Tea Near Me - Reno, Nevada

This Reno Starbucks is excellent all around, easily one of the best-run, friendliest locations I've visited. It's a very convenient spot with plenty of comfortable seating and a great, relaxed vibe, but the staff is what truly makes it special. I want to give a huge shout-out to the young woman at the counter with the cool, clear-framed glasses. My mobile order was ready and correct the second I arrived, but she went above and beyond by giving me some much-needed advice for driving in the snow. As someone who doesn't usually drive in winter conditions, I really appreciated her being so professional and genuinely helpful. read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

So annoyed when I get a cup 25% empty. Maybe that's why I didn't get a sleeve either, since there wasn't enough coffee inside to be too hot to hold?? read more

Starbucks - Short filled latte - Coffee & Tea Near Me - Reno, Nevada

I love this location! There's always a great vibe here and I love the seating. The large communal table is an excellent place to post up for a bit and hold a meeting or do some work. The staff is consistently fast and friendly, which is awesome considering the increased volume they must be seeing nowadays. It's also ALWAYS clean. I mean spotless. That's another major accomplishment and a reason I favor this place. Coffee is always hot and served quickly. I'm a pretty simple guy when it comes to that and go with black coffee. This location seems to keep it hot and fresh, as opposed to others who batch it up and let it go stale. All in all, this one's a win! read more

Went through the drive-through on the Starbucks, friendly and attentive. Usually, I get a passion tea., Since I love their passion tea. It's a Starbucks. I don't usually get their coffee or tea. They do have right drinks, but they never have any prices anymore which I'm not a fan of not having as big menu and see any prices. read more

Never stop this location! We order two lattes and it was worst latte in our life. It was test like burnt coffee with unknown test of milk. Had stomach bloating after. So, be aware! read more

Every time I've been to this location it's always bad. The wait times in the drive thru are insane, I waited 20+ minutes today after my "order ahead" wasn't available on the app. The staff aren't very nice and have no clue how to pronounce ethnic names, and get mad when you have one it feels like. Unfortunately it's the most convenient location for me personally read more

Went in for a simple muffin and chai and the nice blonde girl was very quick with my order and the staff provided great service. Altogether a surprisingly wonderful experience 10/10 read more

Doggin this Ham and Swiss Croissant Venti Iced Shaken Expresso Makin me thickaaa then a snickaaa Delish, and relaxing Adorable looking females as well Wonderful pleasant staff read more

Starbucks - Venti Iced Blonde Shaken Espresso No Classic Vanilla Cold Foam White Mocha - Coffee & Tea Near Me - Reno, Nevada

"Eight Cents of Humanity: What Starbucks Forgot About Loyalty" We live in the Attention Age--where every interaction is a moment of truth, and every customer is one tap away from becoming your greatest advocate or your loudest critic. Starbucks knows this. Or at least, their brand marketers do. But brands aren't built on billboards. Brands like Starbucks are built at the counter--one moment, one interaction, one cup at a time. That's what made my recent experience so disappointing. It was a hot afternoon in Reno, Nevada. I was thirsty. Really thirsty. I walked into the Shayden Summit Starbucks with one simple request: a cup of water. No Frappuccino. No caramel drizzle. Just tap water. I had a dollar bill in my hand. That's it. "A cup of water is one dollar," the barista told me. That was more than I expected, but I was parched and handed him the dollar. "With tax, it's a dollar and eight cents," he said flatly. "All I have is this dollar," I replied, expecting some kind of understanding. Instead, I got, "No can do." I asked if he could take eight cents from the tip jar. "No," he said again, with the tone of a vending machine. Then came the kicker: "It's policy. We have to be consistent." So, I asked to speak with his manager, thinking surely someone with more common courtesy would do the right thing. "I am the manager," he said. And that was that. I left. Overheated, baffled, and without water. As Seth Godin would say, "People don't buy goods and services. They buy relationships, stories, and magic." What story did Starbucks sell me that day? One where a thirsty 62-year-old couldn't get a sip of water because he was eight cents short. Where's the magic in that? My wife did a little digging. Turns out, as of January 27, 2025, Starbucks updated its policy: free water is now reserved for paying customers. But--and this is crucial--it also states that baristas are empowered to use discretion. Discretion. The freedom to act with empathy. The freedom to lead with humanity. That's what this manager chose not to use. I called Starbucks Customer Service. Forty minutes later, I was promised a callback from a customer service expert. I'm still waiting. Starbucks spends millions on marketing and loyalty programs. But loyalty isn't earned through clever copy or double-star days. It's earned at the counter, in the in-between moments when the brand has a chance to behave like a human. That moment--eight cents short--wasn't about money or policy. It was about being treated with a little bit of dignity. A little humanity. Starbucks, the brand that built itself on a warm, welcoming, and inclusive environment - its "third place" philosophy - fell short at the Shayden Summit Reno location. Wouldn't it have been a better approach for the manager to act with more humanity? I didn't cause a fuss or throw my weight around. I tried to be understanding and polite. In fact, I chose to be nice. But now I'm a nice customer sharing my bad experience with you... and others. And I'm the nice customer who will never return. read more

I just wanted to shout out to Brian the Barista for being so kind and helpful and guiding me through the ordering process. I don't order Starbucks that often so I was a little confused and actually placed my order 3 times. Thank you Brian for helping this "70" year old woman with my order and showing me the consummate customer service of being friendly kind and professional. read more

Same consistent Starbucks service and quality as most Starbucks visited throughout the Northern Nevada area. This one was pretty crowded on a Sunday with a line to order. Nice place to chill when you want to get away, sip and relax. I am on a pursuit to find a bold, flavorful coffee, but I prefer local roasted to franchised brands. Located in the Summit Sierra, perfect place for shoppers to take a break. Got the ham and cheese croissant which was a small bite. Looked like an overpriced Pillsbury crescent roll with ham and cheese. read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

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F this place !! Went in to ask for a cup of water from their tap for my dog and the big massive jerk employee said they quit playing the water game. Of course when I asked what that meant he said it's a figure of speech so he made up that stupid saying. I have spent thousands of dollars like millions of people have at that evil corporation and they can't give me a cup of water that cost them nothing ?? Done with Starbucks and it seems like a lot of others are as well since they have such awful ratings. Their quality of food and beverages are very low. They have nothing organic ever and their customer service has gone down the drain. There are so many better coffee shops that are local and organic and have nice people that work there that I will be supporting from now on. Starbucks is banned. I have never had a business deny me a small cup of water. This is a first read more

It's a new store. They closed the old one. It's a complete mess. No seating area. Seems like there should be more seating, but there's no where to sit. Bring a blanket and a trench coat to stay warm. It's freezing. 40°F inside and 60°F outside? But there's no emotional warmth either. I can feel the selling out just walking through the door to corporate factory coffee. The old spot had charm somehow. This shifted location now feels as charming as a Chipotle. I don't think I'll ever sit in here again. Guess that's why they built a drive through, which isn't open yet. I hate this. There are local coffee shops I should've gone to. I didn't know the old location was in tear down and the new one opened. The road to the library was closed for probably very important and necessary construction and this was the fall back option. Was. Maybe I could go to Dave & Busters and work on my laptop there. I'd probably enjoy it the same. How do you make something new worse than the original?? Oh. Wait. I've seen remakes of hit classics. Never mind. I guess if all I do is stare at my phone at tiktok and youtube shorts the place is awesome. There's a little usb plug with the outlet so my phone can be charged the whole time and I never have to look up at the atmosphere, or lack of one. read more

Will not be back to this Starbucks, it took the girl 14 min to make my drink she served other people that put their order in after me. I ordered one chai oat drink how hard is that? The drink tasted terrible it was a waste of money. read more

What wonderful and happy baristas. Not much more to say because well, it's Starbucks. The store is clean and large. There is ample parking. This Starbucks is located in the Summit Mall. It always seems to have a lot of people. Baristas always seem to have a smile on their faces. I often forget to check in here. read more

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This is not my favorite Starbucks. We go here because it's convenient and close by; however, my coffee always tastes bad. Burn or just plain bitter. It's super annoying that they don't have stir sticks, sweetener packets, or creamer around for over a year and half now. I always feel like I'm annoying them when I have to ask for one of those items to complete my coffee. This Starbucks feels cold and somewhat uninviting. I've never been in the restroom but I can imagine how it looks considering I've seen the other Starbucks' bathrooms (terrible). read more

I saw one of the girls at the dental office with a refreshing pink drink.. asked her what it was and she said it was "The pink drink"... So I am easily influenced.. and since the hubby was in getting his check up, off I went. We haven't been to this Starbucks, so I was impressed not having to wait on a long line. I love looking at all the Starbucks cups and mugs... I walked back with 2 pink drinks and also a bottle of their vanilla syrup.. I could never get any stores to sell them to me, but this time I lucked out! I know I can make my own syrup, but this was a nice treat. The drink was refreshing, but a tad too sweet , I'll get my iced Carmel macchiato next time. read more

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this is the worst starbucks ever. i ordered 2 bagels specifically with cream cheese. i didn't receive cream cheese, nor a knife to spread my cream cheese that i didn't receive. i ordered a trenta and received a tall. never ordering from this place ever again! read more

Never imagine starbucks has gone cheap on coffee cups on grande size, its smaller than grande with no logo cups and most of it coffee was made all in ice. Vanilla Sweet cream tasted like water, matcha greentea taste like all sugar. Barrista in target was way better than this place.. very Disappointing. read more

Starbucks - Grande Vancrm Cold brew - Coffee & Tea Near Me - Reno, Nevada

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Go to Starbucks, get a lot of work done here. Hard to see in the late afternoons, sun glaring. Nice staff; clean bathrooms; feel safe leaving my equipment out. It is very accessible for meetings; the other Starbucks near are too small. PS give the Cold Foam Blonde espresso Cappuccino a try; KILLER! PS Read Robert S review below, pretty spectacular. read more

Starbucks - Cold foam Cappuccino: so good I had two! I am not a cold coffee person either; totally won over. - Coffee & Tea Near Me - Reno, Nevada

This Starbucks is in a great location-The Summit. They have a nice patio and ample seating inside. Service is always good here and they offer the usual Starbucks selections. read more

Come only if you're prepared to wait 30 minutes for one drink (refresher, don't even need to brew). Drink tasted like hot pink sugar water.

It's a Starbucks. It met my expectations: friendly service, consistent food and beverage, free wifi, relatively clean, lots of outlets for electronics, and convenient location. I had never been to this one, and it is a good choice for stopping while in South Reno. It is bigger than the one on Mt. Rose, there is LOTS of parking (it is in the Sierra Summit Mall) and when I went (early afternoon) there was no wait. Nothing stood out as being outstanding. Nothing stood out as being terrible - hence "A-OK" Being average is not necessarily a bad thing for a chain. read more

This place sucks! Ordered $10 drinks and waited 10 minutes. They had set them aside. They were cold. Alsked why they didn't call our name and they just looked stupid. No offer to remake. Bernie Sanders is correct. This business sucks. Boycott read more

Great experience today at this location. The green tea matcha was excellent, as was the coffee ordered by my husband. We asked for 130 degrees and got it. Sat outside in the shade and enjoyed our drinks. Couldn't ask for a nicer experience. read more

Roses are red. Violets are Blue. Starbucks rarely differ. And there are more than two. Roses are red. Violets are Blue. Service is fine with Wifi. Works well for this fly guy. Roses are dead. Violence is scary. When I review a chain. About usefulness I don't really care-y. Noses of Fred Violins for you. Parking is plentiful. Pokestops are too. Hoses for Ted. Viola lense isn't true. Poetry is strange. Cause it's not really for you. read more

I have to admit I like this Starbucks. For a couple reasons. - It's one of the more comfortable starbucks in town. Lots of plush couches and chairs and plenty of seating - Great views of Mt. Rose while you're sitting there. - Clean bathrooms - I've yet to have a screwed up order (there are some other sbux in town that seem to mess 'em up) It's a Starbucks, so the beverages are standard fare. It can drive me nuts the amount of people that bring their old clunky uncharged laptops in here (the sbux on Kietzkie next to Aaron brothers is like this) and take up an entire table to update their facebook status. Get a tablet or an iPad, people! Or bettter yet - secure your wireless so only people that purchase a drink can get access. Other than that, its a starbucks, in a great location. read more

This is the worst Starbucks in Reno. Every single time that I've come in the same guy has taken my order without even listening to what I'm saying and then gave me the wrong drink. There has not been a single time that I have gotten the correct thing that I actually ordered at this location. read more

These "baristas" have perfected the fine art of eye contact avoidance. I ordered 2 lattes and received only one. I stood there, waiting for the 2nd one to no avail. The girls kept throwing out order after order, spilling them on the counter while calling out the names. No one asked me why I was still waiting, but of course, by not looking up they had no idea I was still there. Finally I asked where it was and the manager came over and apologized, something about a tape that only spit out one latte instead of two. He ended up making it for me. These girls are rude and obviously consider their job a major inconvenience. I will avoid this Starbucks going forward. You should too. read more

If I could leave no starts on this review I would. I put in a mobile order in this morning to pick up before work. I ordered at 7:32. I show up to pick up my order at 7:40 and the doors are locked. There are two employees inside setting up, when opening time was 7:00am. I knock and attempt to open the door and the employees ignore me. Absolutely terrible service. read more

Reno, NV Great service. Awesome baristas............... ........... ........ ...... Skinny vanilla latte one shot two shot and no no no sugar! read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

The service at this Starbucks is super slow. From the moment you walk in, you feel as if something fishy is up with the store. The glass on the front door is cracked with no tape or warning signs (safety hazard). I know vandalism happens, but make sure your customers are not going to get near it or use the door. Next the line was only three people deep (me being that third person) and it took a good 10 minutes to get to the front. The three workers were doing the following: one was making drinks, by herself; the next one was on the register trying to ring up orders and she seemed a little distracted chatting five of the ten minutes away with her friend who was buying one item; the last guy was chatting away with the girl on the register, distracting her from her job. After we ordered our drinks, we waited another 10 minute for them to arrive. Now I know this is typical of a crazy morning, a lunchtime rush, or any busy period in the day, but none of this was happening. When we got our drinks, we asked for one cardboard sleeve for our own cup that we brought. The girl making drinks was not only rude about it to us, she was rude about it to the lady in front of us about the same thing. A couple of suggestions to the manager/owner: first, put a manager in that team; second, if the cardboard sleeves are -that- big of a hassle, put out a dispenser of them and customers won't have to ask for them. We were about to spend 3-4x what we did spend, but since the service was terrible, we decided not to and almost walked out and went to our preferred store about two miles away. read more

Only me second time in this location. We had to wait a little bit before somebody asked for our order, but it was a little busy, so it was understandable. The two grande mochas were made to perfection as was the strawberry refresher. read more