So fast! I actually went to the Starbucks inside the fry's so I could collect my gas points too! Happy they had Verona on drip up I like dark coffee best. They also now have the coolest year of the horse mugs too read more

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Stopped on my way to Sedona, wasn't sure what I wanted and Benjamin was happy to make recommendations, glad I went with his choice!! Thanks for making my trip to Sedona a tasty one!! read more

what is up with companies "fixing" things that don't need to be fixed!! bring back the original chai!! you are a million dollar company stop being fucking greedy i'm no longer looking forward to my pumpkin spice every year. the location itself is good read more

So we came here at 5:45pm on a Saturday night and the app said they were open until 10pm. They had signs saying that the lobby was closed. So disappointing. read more

Starbucks - Closed Lobby?! - Coffee & Tea Near Me - Phoenix, Arizona

To preface, I've been coming here for the past 7 years. First off, the product/food/drinks - NEVER have I had an issue with any item I've ordered. I've been to this location A LOT and only once or twice was my coffee just a little too sweet but again that's out of the thousands of times I've grabbed coffee from here and tbh it wasn't so bad to where I felt like they needed to redo it. The amount of times they get it on point is BEYOND those 1-2 times. I'd give them a 10/5 on the quality of food/drinks. This has to be the BEST Starbucks I've been to and I've been to TONS in various states. Second, the service. I don't know what's going on in that building but they ALLLLL deserve raises including the managers of course because every employee always seems so happy to be there even if they're exhausted from being up so early in morning. They're welcoming, friendly, and I've had a few who have known me from my order, voice, or once I got to the window. They go BEYOND your average customer service. Third, atmosphere. Because they're happy with their jobs (or faking really well) it shows in the vibe you get when you walk in. There's high energy in there, it could be the caffeine, but I'll take it. That's what I'm there for anyway. Either way, there's great, positive energy when I walk in and that's what I'm all about. Overall, I HIGHLY recommend this location. 10/5 on everything! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Starbucks is Starbucks. Drinks are consistent and they are able to customize it. Employees are friendly and able to make drinks relatively quickly because it was slow time. read more

Starbucks - Pink drink with lemon loaf - Coffee & Tea Near Me - Phoenix, Arizona

Quite possibly the slowest Starbucks! They can't seem to get an iced tea and a slice of banana bread ready in under 15 minutes. You either have to wait for your food or for your drink. Do better. read more

Food and drinks were fine. However the staff were very unfriendly!! Horrible customer service!

Requested a water in the Arizona heat and they told me I had to make a purchase and they can't give out "free water"... I spend money here all the time, what business can't provide a simple water? read more

The past few times I've gone to this location they've made my drink sloppy, this location used to be great. It's disappointing, the employees have bad attitudes and it's not the same. Hopefully they can turn this location around read more

Okay, I need to revise my prior review. First of all, do not use their flimsy cardboard drink holders unless you want an inch of coffee ruining the carpet in the floor pan of your car. However, that is not the baristas fault. Blame corporate for going cheap. Here is the good: The baristas are friendly here and the service is usually fast. The coffee is great, as usual. read more

Went into Starbucks on Dove Valley, picked out two mugs they had out for sale. Cashier couldn't ring them up because they weren't "released yet" and wouldn't ring up on the register. Was told I couldn't buy them until Monday. I asked if she could hold them for them, was told they can't hold products, and to come back on Monday. What!? First they wouldn't manually ring them up, second they wouldn't hold them for me. They wouldn't break the rule to sell something before it was released, but it was okay to break the rule of putting it on the shelf before the release date. I'm sure it doesn't matter to this big corporation, but I won't be going back in there on Monday or any other day for that matter. I miss customer service. read more

I spilt my drink just after I went through the drive through. I went through it again to get another and a super awesome sweetheart named Hillary gave me a new one for free. It was only $5 but her kindness made my day. We need more Hillary's in this world. read more

I come here often. If you want small town service, this is the place! Yes they are busy often however I've never waited more than 3 minutes for my drink at peak busy times. The service is on point. I work in the cafe a couple times a week and it's comfortable. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Not the friendliest staff on a Friday afternoon! We tried to order a mango dragon fruit drink and they were out. The girl offered us a strawberry acai, and said "It tastes the same" (uhhhh no but ok). When ordering I knew what I wanted, but after each item she seemed like she wanted me to stop ordering (I order three drinks and three pastries) We sat at the window without a greeting and she wasn't friendly when she opened the window... Until she saw I had my phone open to Yelp with a check in! funny how that changes an attitude. Early morning crew...SUPER NICE AND FRIENDLY!! read more

Can't stop progress and hell, we have so much desert left to pave over-we can't stop now. That pretty much sums up this little corner at Dove Valley, out in front of the new Fry's shopping center. Ok, little rant over; let's talk coffee. Talk about a job I could never do, keep track of the shots, flavorings, iced, hot, upside down, thingamajig. They always do such a great job and with a wonderful attitude. I'm sure they have their moments like we all do but by and large, you can pretty much count on a smile and great service at Starbucks. Iced Americano and Nitro iced coffee have been my go-to's lately. If you haven't tried the Nitro yet, it's definitely worth the splurge. So incredibly smooth and tasty, no need for added flavorings or sugars, stuff is amazing. Quick hit for the Starbucks app. Truly a great app and a huge timesaver. I can place my order as I leave Apache Wash trailhead four miles away and my order is ready by the time I get there. We Americans love our coffee and Starbucks certainly has played a large, successful role in that love affair. read more

Starbucks - Love this drink and this SB location. Great vibes. - Coffee & Tea Near Me - Phoenix, Arizona

We waited in line for 15 minutes with only one car in front of us just for them to take our order. Then ordered a tall hot peppermint mocha which they said would be $7.25....for a TALL? Got to the order window and double checked that they were making a tall hot peppermint mocha and that it cost $7.25. The girl said yes and handed us our drink. I took a sip and realized this was not what I ordered. Checked the drink sticker and they gave us a hot chocolate....VERY irritated at the lack of attention and customer service. $7.25 thrown out instantly. Will not go back to this location. read more

The staff are great. However, it's so loud - blaring music - indoor and outdoor. To top it off, it's not chill music. Always feels more like Club Starbucks. It's not a relaxing environment where you're going to linger, stay, and in turn, buy more. It's a get in and get out situation that feels like nails on a chalkboard due to the sound. I think a lot of us are over the loud music or any music at all in public places. We're bombarded with sounds and technology all day. And outdoor music? Why? What would be nice is listening to the birds chirping in the trees and getting some peace and quiet while enjoying a coffee. Please give us a break and make this Starbucks a more relaxing environment. read more

Me and my sister came here earlier today and waited 20 minutes for 3 items with only 1 person in front of us. The cookies was not warmed up like we asked, the coffee was thick and probably spoiled, finally I got an egg sausage and cheddar sandwich which ended up giving me food poisoning. read more

The staff are very friendly and make a point to remember your name and how to pronounce it! There's hardly a wait time and the environment is comfortable enough to have a virtual Zoom meeting in without it being noisy. read more

The best staff, food and atmosphere!! :). I highly recommend this Starbucks!! The views around the area are amazing.

So, I just wanted to leave a review for this location because they have the best customer service compared to any other Starbucks I've been to. Every time I show up I'm always greeted, and if my drink is ever made the wrong way, RARELY, it's handled in the most professional way I've ever seen. I have to give this location 5 stars because this place rocks. Keep up the good work! read more

This is the best Starbucks I've ever been to. I stopped going as frequently to Starbucks around the country because the partners didn't seem thrilled to be there and would often get very basic drinks wrong. After trying this Starbucks, I started coming back regularly. Each drink is delicious and the service is even better. I'm so spoiled now, it's still hard to go to other locations. Love it here, thank you to this amazing team! read more

I like coming here but every once in awhile this happens just add extra milk lol I don't care, but I want it full. Thank you read more

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Great staff, quick service, good selections in stock. I have officed from this location a few times with great wifi!!

It's always great here they know me by name and order!! My neighborhood Starbucks clean, nice employees and always quick! read more

Starbucks - My neighborhood, Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Hillary I believe is the manager in the am and she is always so sweet to me, makes sure my drink is right (because I'm difficult) smiles and remembers my name even though I order mobile and only come in twice a week. She makes my morning smoother on my long commute to work! This is also the cleanest and nicest Starbucks I've been in for a while, the team must be doing something right! Love it! Thank you! read more

Brand new Starbucks open. It also has a drive thru, yay!!! Love the caramel frappacino!

Unfortunately, I agree with the one star reviews. This is the worst Starbucks I've been to. I've been here 3 times and each time there was something missing, incorrect, or not heated properly. What's the point of the drive thru when I end up going inside to tell them my order is wrong. read more

I had placed mobile order that said it was going to be ready at 7:06. I am just now getting in the car from getting my drinks at 7:30 which school starts at 7:30 and I rely on Starbucks to be truthful and have the drinks ready at the correct time they say. They make their drive-through customers drinks before they make a mobile order so because of this the line for mobile orders was huge. read more

rude staff. ordered and waited 15 minutes for 2 drinks. the drive through line was faster than walking in store and ordering. asked a staff member about our other drink we were waiting on, and his reply was "idk, im in charge of the drive thru orders, ask someone else" so rude. not happy with this location read more

I went to this location at 12:45pm during the week this week and not my first time here so I am a repeat customer (but not after what happened, will not be back here again). Walked up to the counter, the person working the counter was a tall woman, with brown shoulder length hair. I ordered a brewed coffee and she informed me that they do not brew coffee after 11:00am. WHAT??? Starbucks, a coffee house does not brew coffee after a certain time of day? I asked her if they had ANY flavor of brewed coffee, I was not asking for anything particular and she said no, I can only do a pour over. Now, not everyone works a 8-5 or 9-5 job so someone else's morning cup of Joe may not always be consumed in the early hours of the day. I have been to several other North Phoenix Starbucks locations and ordered coffee at lunch and mid-afternoon and NEVER have I been told they did not have ANY brewed coffee at those times. I left and will NEVER come back to this location as I feel I was provided zero customer service! For those of you who know this location, you know there is also a Starbucks stand inside the Fry's across the parking which is where I went next. I went up to the 2 ladies working and asked them IF they had any brewed coffee and they looked at me like I was crazy for even asking that question. I laughed and told them what had happened to which they both replied to me that Starbucks is to always have at least 1 brewed coffee option available throughout the day. They confirmed I was not crazy and I got my cup of Joe and went along with my day, thanks to these two wonderful ladies! read more

This starbucks is always clean and quick! Cil is especially fun and she makes a point to get to know customers. I look forward to visiting this one to grab a drink or stay and study. read more

Terrible customer service. One person specifically, not sure of the name but the girl had long somewhat of curly hair and bushy brows. So many times where unfortunately she's at the window and never greets you. I tell her to thank you or have a good day and she says "yup". They should really train her or just not have her on drive through. read more

I'm genuinely disappointed in the service I was given at this location. My kids went to get drinks and come out with half filled cups? They ordered talls without ice. Even with no ice, I expected filled cups. This is unacceptable. It was a slap in the face for them to give us unfilled cups. How hard is it to fill a cup up the rest of the way. It was as if they purposely gave us half filled cups because we order no ice. We will not be coming back to this location read more

Starbucks - Unfilled cups - Coffee & Tea Near Me - Phoenix, Arizona

One of the busiest locations I have ever seen! The employees are working so hard here to make everyone's orders but they need help! Everything was backed up and the wait was crazy. The car line was in the street, the mobile order was 10 minutes past the time it said, and not even sure about the in store orders. Please hire them help!! They can't work any faster or harder than they already are! Despite the employees being super friendly even though they are overworked, I will not be coming back to this location until they have more employees. The wait is just too long read more

I love coming to this Starbucks as the morning crew know me by name and already start working on my order. Don't be fooled by the long lines, unlike the drive-through up in Anthem, they are super quick. If your really in a hurry, you can order through the starbucks app and pick up your order. I would literally go out of my way to come to this location if I had to move. read more

I really try to give this Starbucks a chance but yesterday was final straw. I did the drive through and tried to order a peppermint mocha- they are out of peppermint (and we all know they are always running out early if seasonal flavors). I asked if they still had pumpkin spice and the employee on the speaker very rudely said "No that's been out of season for months! Is there anything you want?" There was a line behind me so I said I would just pull through and he's like "great! Have a good day" but very sarcastically. I worked food service for years so I get having bad days but being a total jerk is not cool. I get around the curve and we are 4 cars deep and I knew I wouldn't have time to get to the other Starbucks before my 4:30 appt. So I tried to order on the mobile app and that location had it turned off. So I get to the window and asked if I could order a grande caramel brûlée latte. "lijah" does a sigh and say "so you don't want the Carmel macchiato now??" I tell him that I was the one trying to order a peppermint mocha and was going to drive through but had decided to grab the latte instead since I was stuck in the line and I apologized for the inconvenience. He literally rolls his eyes, sighs and then loudly exclaims to his coworker that "she didn't want a drink and now she does" then he closes the window and takes off his headset and starts talking to her. And you don't have to read lips to see he wasn't being nice. Then he comes back and says "well yea it's going to be awhile" and closes the window again. I tried calling the store later and today but the line is busy. Hoping a manager will read this and speak with this kid. Customer service is not his forte and something he can work on. I should've just left and wish I had now. But I am not planning on coming back to this location anytime soon or ever read more

Very friendly staff & coffee has been great the few times I've stopped in since their opening read more

Starbucks - Skinny vanilla latte - Coffee & Tea Near Me - Phoenix, Arizona

Without fail my drink is never ready despite using the app and ordering ahead. Constantly have to wait 8-10 minutes. Drink is often incorrect. It's just the worst Starbucks going. read more