The coffee is good but the customer service is awful, and I mean bad. I've been going here every Friday for 4 years and the girl that works window on Friday mornings has absolutely ruined it for me. The last lady had my drink memorized and was always so sweet. I KID YOU NOT this one deadass hasn't said a word to me EVER, she is completely mute. Every Friday I say "thank you, I hope you have a good day" and she looks at me AND CLOSES THE WINDOW. And everything she hands to me I always smile and say thank you, and she just ignores me. I'm actually shocked she hasn't been fired. I've never been to a place where disrespecting and ignoring your customers is acceptable. Manners are completely dying. I literally dread going there every morning which is not right. Update: I haven't seen her since this review. Thankfully I think they listened and I can keep going there. read more

This location has gone downhill fast. Trying to get an issue resolved through their online process was a waste of time with endless questions and no results. The front window, in particular, seems to have consistent issues--which reading other reviews confirms is a ongoing pattern. Poor management and low employee morale are really showing read more

Tried the Little Debbie Iced Oatmeal Cookie Latte and this has great flavor, bits of oatmeal cookies in the drink and overall a good drink. The 3 mini blueberry muffins were average though as they needed more blueberries. read more

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I'm not a big coffee drinker, but Scooters makes me want coffee! Their carmelicious drink is soo great! I went randomly one day to check it out, next thing you know I'm signing up for their rewards program! The service is great and everyone has been super friendly. [[HIGHLIGHT]]There is no inside for customers, but the place is really nice and clean.[[ENDHIGHLIGHT]] Def check out if you're in the area and want a pick-me-up! read more

We were so excited to try Scooters, specially since they just opened and we had coupons. The drinks were good but overpriced in my opinion, Starbucks is less expensive. I ordered their breakfast burrito which again it's on par if not more expensive then the Starbucks burrito but smaller. So you pay more and get less. The drive through service was good, a little shaky since they had just opened. Maybe we'll give it another try read more

Great coffee.. great service.. grabbing gift cards for teachers' holiday gifts. The staff was very friendly and helpful. The chai latte was tasty- not too sweet. read more

I stopped by Scooter's Coffee for the first time to give it a try. My order was ready super quickly, which I really appreciated! The staff was polite and efficient. I tried one of their Red Bull drinks, it had great flavor but was a bit on the sweet side for me and could've used a little more ice since it got warm pretty fast. I also grabbed an oatmeal cream pie, which was decent, soft and sweet, just not overly memorable. Overall, a fast and easy stop if you're on the go and want something convenient! read more

Scooter's Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Good cold brew, easily accessible, short wait and friendly staff. Look forward to coming back. read more

I was in the drive thru and it took too long making me almost late for work like seriously it doesn't take 45 mins just to pour a cup of coffee read more

Open on Christmas Eve and we needed a caffeine jolt. Gal working was friendly and quick with our 5 bevs. The carmelizer is a tad sweet but good. The cold brews are tasty and will definitely perk you up. The warm chocolate chip cookies OMG delicious. read more

Scooter's Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Pretty good coffee. Got the caramelicious blended. My sister got the strawberry and banana smoothie. They have a drive thru. read more

Need a quick hit of Crack cocaine after starting with at 3am this morning. Since Crack is frowned upon & not easy to find, I thought "let's get coffee"! Found this little drive-thru gem near my job & quickly drive there, running lights & speeding.. 2 lane drive-thru, greeted by a wonderful, friendly lady- Cheyenne, come to find out she has a stunning smile to match her great personality. Nice selection of choices, coffee, drinks, cold brew, morning snacks, nothing hugely different than other coffee shops, except SPECTACULAR customer service & delicious coffee. Come see Cheyenne.. read more

Scooter's Coffee - drive thru morning coffee - Coffee & Tea Near Me - Phoenix, Arizona

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Coffee (cold brew) was delicious and service was excellent! She even dug through the stickers to find a couple good ones for my son. So sweet of her! read more

Super flavorful drinks! The employee was very friendly and the drinks came out pretty quickly. [[HIGHLIGHT]]Clean and inviting outside seating.[[ENDHIGHLIGHT]] read more

Scooter's Coffee - Cotton candy - Coffee & Tea Near Me - Phoenix, Arizona

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I generally enjoy scooters coffee however I drink mine black so not much as far as able to review the more fancy drinks. My comment is about the promotion they did on Halloween. I thought it would be a nice gift for my daughter. I showed up there I was the fifth car in line, exactly when it started at 11 o'clock. When I got up to get my coffee, I asked them about it and they said that they were already out. It would be one thing if they had an explanation for that like oh we never got any or something like that then I could be more understanding but it's pretty annoying to wait in line for about 40 min for four cars. I think the people in front of me had a lot of drinks. I could see they were telling the people in line on foot the same thing because several of those people left disappointed and the 20 cars that were behind me probably also disappointed. I did send message to the contact online, but never received a message back, which is why I'm posting on here. Normally I wouldn't post something like this on here because I feel like this is more for the food or drink but the fact that no one could reach out and tell me what happened is really disappointing and terrible customer service. read more

The last three experiences I've had have been so atrocious a review was needed. First go around one of our hot coffees with cream tasted as if the cream was expired. Therefore the coffee was thrown out. The second time a hot coffee was filled so full to the top of the brim where it caused the lid to slip off and made an absolute mess in my cupholders. Third time was the same thing! Why are the drinks not being checked before being handed to customers? After only having my new car for a week and the cupholders have been drenched in coffee. Very disappointed and may not return. There needs to be more proper handling of orders before handing them to the customers. read more

Crap coffee here. Took one sip of my iced latte this morning and threw it out. Drive by do not waste your time. Had about 5 ice cubs in it and they didn't even mix it up. On a positive note, they were open. read more

Out of the many many coffee shops I've been to, I Don't think I've ever been to scooters? At least not in recent years! I saw there was one not too far from where I live so i went for some lattes! There was no line at the drive through but I went at an odd time (11 am on a Tuesday). My drinks were ready super fast and service was good! I got a Cinnamon Toast Crunch latte iced with oat milk. It comes with whipped cream and cereal on top but I decided I didn't want. Their Cinnamon Toast Crunch cold brew sounded amazing too. I got my husband a hot caramel latte. Out drinks were really good. Pricing was about the same as any other coffee place. Will have to come by here more now that I know we like it! read more

Scooter's Coffee - Cinnamon Toast Crunch latte iced with oat milk (no whipped cream) - Coffee & Tea Near Me - Phoenix, Arizona

All right, let me start off with saying I love scooters I like their drinks they're wonderful. They're delicious and I will pick scooters over Starbucks any day. The only issue I have is that I order a medium drink every time I order a medium drink I know the total $6.06 before tax $6.66 with tax and I leave a dollar tip because I don't like that number. But when I specifically go up and no matter how many times I go there I feel like I'm being gaslighted because I asked for a medium and I'm being given a medium and being charged for a large drink $7.58 somebody please make this make sense. I'm going to order on the app from now on apparently because I guess they just wanna press the large button and give a medium drink to you anyways not happy very frustrated and when I asked if oat milk was extra, they said no so my brain was still trying to figure out why then I go home because I'm not gonna look something up while I'm driving and I type in all the information and I go home she charged me for a large and gave me a medium I think I'll just come in in the afternoon when I have people who pay attention to know what they're doing or not go in super early in the morning. read more

Love Scooter's Coffee, however the customer service at this location is terrible. I frequent this location and the young girl ruins the experience every time. I'm not sure how Scooters gets away with this type of Customer Service. I think it's the same girl Nicole is referring to below, she's still there. She doesn't say ONE WORD to greet you. She has very little choice of words to speak to you with (almost nothing unless she has a question about your order, whipped cream/toppings or salsa, etc), AND she never smiles, almost like the customer is an inconvenience. I always say thank you when receiving my order and SHE USED TO SAY NOTHING, NOTHING!!! Now it's "thank you", and most recently "thanks". Who says thank you as a response to thank you? It's not a one off thing either. How about enjoy? Have a good day? See ya next time? She also never says "scoot on around". Not sure if it's required or recommended, but you'd think she hates her job?! I dread going there in the mornings but the drinks and food are great! read more

Waited in the drive thru for 5 min and no communication at all. First and last time coming here

Came here for the first time yesterday. My mom And I both got drinks and breakfast. We were so pleased. Everything was wonderful, so much better than Starbucks, I wish there were more locations around. read more

Always quick service and great coffee. Great location right across from the airport. [[HIGHLIGHT]]The design is the same as all other Scooters.[[ENDHIGHLIGHT]] Great place for a quick coffee grab. There's hardly ever a line here since this place is underrated. read more

I don't go here much..the hot chocolate is tasty, the pasties are ok. The kids working their are always friendly. [[HIGHLIGHT]]There is no interior, so I can't comment on the ambiance.[[ENDHIGHLIGHT]] read more

I love their egg bites, donuts, and teas they offer here. All of the drinks i've tried so far have been delicious especially if you lean towards the sweeter stuff. [[HIGHLIGHT]]Staff is always very friendly, and the vibes are great.[[ENDHIGHLIGHT]] read more

This was my first experience at a Scooter's Coffee in a brand new location in my area. I ordered a nonfat hot mocha and bacon ciabatta sandwich. Since this is a brand new store they were offering 50% off bakery items. After minimal arm twisting, I added a chocolate chip cookie to the order. I'm happy to report that my coffee drink and food were great. It's really nice to have another coffee shop option in the area. The brand new staff was also very pleasant to deal with and they seemed stoked to finally be open for business. I will definitely be making this a regular coffee spot. Side note, if you download the app, they will give you $2 credit to apply to an order. read more

Scooter's Coffee - a cup of coffee - Coffee & Tea Near Me - Phoenix, Arizona

Everyone was really nice but I got an iced drink, they made it hot and I swear they literally just dumped the hot drink over ice so it was really watery and gross. read more

been grabbing their blended caramel licious coffee every now and then since they opened. very tasty. once I ordered their smoothie strawberry protein smoothie I couldn't stop getting it every day ! move over smoothie king scooters is kicking your ass read more

Please let me help out with customer service and inter action for coffee. Promotions. ETC. I love the coffee. ESP sugar free options. U know who AIN-t GoT it But scooter does. SCOOT -.n- ROUND. T shirts. Promo s. Chrissy read more

I Went to place an order and stood and waited behind a girl who placed an online order and was waiting for 30 minutes already, I waited about 15 minutes and the girl was still waiting. I didn't even order. I just left. I watched the drive thru flowing and this poor girl sat and waited. I hope the girl got her order shortly after I left. This was ridiculous. read more

This a great location! We went through the drive-thru and they were so quick. Awesome customer service and the holiday drinks were yummy!

Coffee is expensive, weak and a large is a medium. Food is expensive as well. I'll just stick with dutch brothers for a strong large iced coffee. read more

Love, love, love this place. My new go-to coffee shop. So many options, thanks Scooters!! read more

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Ordered breakfast and coffee for my staff meeting. Manager made suggestions when ordering. I ordered various breakfast sandwiches along with a large container of coffee. They even included a warming bag to keep them warm for my staff meeting. They included everything I needed. My staff loved it. It was something different other than the usual donuts. I asked the staff to make me something yummy to drink and they did. Everything was perfect. I will definitely be using them again. #GOSCOOTERS. Thanks. read more

Truly scrumptious , Warm decadent double chocolate muffin With a smores Frappuccino to was it all down the highlight of the day if u ask me its the best way to turn your Garfield Monday's to a gratitude Monday read more