Slower service and louder patrons than Wellesley starbucks. Staff were over-friendly. No good place to moor a bike.

The worst Starbucks in the area this place is by far. You should drive a little more down the street to Needham Street in Newton instead. Needham Starbucks is so slow it may take you at least 15-20 minutes to get a iced green tea. No kidding! It is busy like the other Starbucks. Well they seem to always have 2-3 cashiers and one person making the drinks and 3 managers around doing nothing while the lines are huge. I've been there at least 10x and nothing changes. Now I refuse to get my drinks there. So be prepared. Or do it like me..drive another 2 minutes and go down the street where they will considerate your valuable time. read more

I live closest to this Starbucks but usually find myself at the one on the Dedham/west Roxbury line as this one has had consistent not so good service. I try to give it a chance here and there but I still have yet to be convinced. the lines are quite long and a couple times I've ordered something that's well, not a usual request and they seem to sneer at it, which doesn't make me feel to great about myself. I'll probably be sticking to other Starbucks around the area. read more

Do not go here, barista's were beyond rude, they let my drink sit there for 20 minutes while doing other drinks while my drink was simply just a black cold brew. Wasn't even busy and other baristas were just sitting around while several customers were patiently waiting. As someone who works in customer service I was shocked how rude these employees were. I will never go back to this location and won't recommend people here. A customer next to me asked where his drink was after waiting 30 minutes and the barista said "well your going to have to keep waiting" then after the customer left the barista started making fun of the man to his co workers right in front of me. Finally I got my drink and they gave me the wrong drink, I left because I was so upset. I never leave reviews but this was so awful that I had to bring awareness. read more

Although it's always busy the staff do a very good job at getting you in and out in under 5 minutes. Clean, organized, cozy. Could it be bigger with more seats? Sure, but it is what it is. Nice benches out front - good spot to people watch with your coffee. read more

This is the worst starbucks location...ever. Not only do they have no seating and just high tables, cramped space and bad layout-- the most unfriendly barista ever. I received major attitude in making a frozen expresso drink without base. I get this drink everyday but woman with cmas bow on head said it was illegal to put expresso shots in a cold cup ( don't you put milk in first so shots don't go bad?) cups too thin and illegal? then she questioned me to find out where I have got this drink before--every single day at other locations in other states! Their lines are the longest I have ever seen but the barista encounter was the worse. read more

This isn't the kind of Starbucks where you'd want to hang out for a few hours, but it's super efficient, very pleasant, and has parking in the back. The staff are very friendly and smart - no space cadets as far as I've seen so far. It's a sheer wonder how they get through the long morning line so quickly. The first time I went in here at 8:15am, the size of the line made me think it would be a disaster, but before I knew it I was ordering my usual (grande iced americano in a venti cup with extra ice and water), a drink that very few Starbucks employees across the country have ever gotten right. Normally, I either get a blank stare, a quad-shot americano (I'm not looking for a heart attack, but thanks), or a grande americano at the price of a venti. This has become of a pet peeve of mine, to the point where I now judge a Starbucks by how well they handle this drink. Sometimes you have to wait a little bit to get your drink after ordering here, but the staff members go as fast as they can without messing up your drink, so I give them credit. Not only are the people here extremely organized and "with it," but they also go out of their way to give you what you ordered and be nice about it. Today, my drink somehow got lost in the shuffle for a few minutes (not even that long), and they presented me with a certificate for a free drink next time. They even said they were sorry. Normally, when my order gets lost at a Starbucks, I get an annoyed glare for daring to ask where it might have gone. read more

I have been to many Starbucks over the years and can honestly say that this one made a very positive impression on me. The staff was so friendly and looked like they were having fun even though they were super busy. My latte was just the way I like it (hot) and the older fellow who handed it to me was so nice and was wishing everyone a great day. How nice! It was busy so I expected to wait but it really wasn't too long. Some of the other customers were so whiny about little things that I felt bad for the employee who had to deal with all of that. The area was clean and looked pretty neat which I think is a good sign and while I was waiting I saw a young lady come from behind the counter and clean off tables and doors and other stuff. She knew one of the customers (a neighbor?) and started chatting which I think was good too because it helped pass the time. Wish there were more seats but it was busy and these are the times. I'll be back soon. Thanks. read more

Don't get me wrong, I LOVE Starbucks, but this location, WORST location ever. I went twice because it is close to work, however that was the last time I will go there. They are the slowest Starbucks ever. There were barely any people inside and it still took 10 minutes to make a latte. I asked the girl what was taking so long and she gave me a blank stare and said....oh, it's right here. She had set my drink down and forgot about it. I will not be returning to this location read more

It's so small in there- everyone's on top of each other and the customers stay forever so you can't ever get a seat. I was there for almost and hour and no one moved, plus there was a LINE just for the seating area! read more

I am a huge lover of Starbucks and have been a gold card member for years. However, I avoid this location at all costs, and actually go one town over even though it's out of my usual route. They move so slowly that it's astounding. It seems busy but the longer you're there you realize it's only because everyone is waiting for their drinks for about 10-15 minutes. I have been there at least 10-20 times, and every time my order has been wrong. If you ask for any specific milks, extra shots, no whipped cream, or really any other customization you should expect to be ignored. I've been repeatedly told that they are out of straws, lids, and napkins. It also seems that every time you go(even if it's consistently the same time of day) that it's a completely new staff. Extremely irritating when you wait that long for one drink, and it's never made the way you ordered it. read more

I like this Starbucks because the staff are nice and it's not far at all from where I live! They always give you what you ordered and almost never mess up your order on Accident and especially not on purpose! read more

They have great product,but the service was a little bit slow. I will go there again only because I have a gift card. I suggest they have 2 baristas on at a time. read more

This is one of the Starbucks I like better than others. It usually has chairs to sit, a nice atmosphere, and the employees are always incredibly friendly. Given my choice between this one and the equi-distant downtown Wellesley Starbucks, I always choose this one. read more

I second Sarah B.'s review. On a busy busy Sat. AM, they were prepared. Took my order fast, made my drinks fast, and all with a pleasant smile. read more

This is an amazing Starbucks! The staff is very friendly, the shop is always clean, and they have a Clover machine. What more can you want? If you are looking for a quiet place to read or study however, be sure to be there during off-perk (or peak) hours. :) This is simply because they are so popular and the shop can be fairly noisy/crowded. read more

This Starbucks has the rudest, most entitled customers I've ever seen, and I've spent a lot of time at a lot of coffeeshops! I'm here nearly every morning for my coffee and breakfast sandwich and the number of people who don't say please or thank you, or who, when the milk is out, just thrust the empty jug at a barista without so much as an "excuse me" is astonishing. I love all the kids working here: Miryam and Jacob especially are always friendly and polite and remember my name and my order. Give these kids a raise- they're not doing an easy job and they're staying cheerful and quick! read more

Good place to meet folks, but the small size and layout means you often cannot find a place to sit. Also, they should clean the place more often. However, the staff is friendly and efficient. read more

Absolute worst customer service ever. Last 2 trips there were comedic. It seems like they are doing you a favor serving you. 2nd to last trip, no drip available, after waiting as next person in line for 5- 10 minutes while server tried unsuccesdfully to grind a pound of coffee on 2 separate machines. Meanwhile the "Barrister" is standing there not looking at any one in line and re-stocking things and trying to look busy. Last trip, 4 people in line; server has back to customers focusing on something behind him for what seemed like an eternity; then after about 5 minutes turns around and says " Can I help?" you to the person at the head of the line. Meanwhile the "Barrister" is looking around, not making any drinks, and decides to pick up a spray bottle to wipe dwon her counter. Never again!! read more

No employee knows what they are doing. This store is a joke. There is always a line out the door but there does not need to be if the employees could figure things out. read more

The manager lady with the headband is kind of a bitch but other than that it's a good Starbucks.

This is like any typical Starbucks. Long line with people who don't know what they are getting and it takes then 45 minutes to decide on what they got the day before. Nice staff which is also a plus. read more

I'm tired of the slow service before 7:30 on the weekend. Today for example, there were only two customers in front of me. They only ordered a couple of things and I waited about 10 min before I could place my order. I received my latte and clover beverage in about 4 min. read more

Congratuations, you've done it again Needham Starbucks. I stopped coming to this location, only a few short blocks from my home because I found your service slow and your product inconsistent. I recently started returning because of the convenience factor but have been reminded as to why I would rather drive 10 or 20 minutes to go to Newton or even Wellesley than take a 5 minute walk down the block to you. Multiple times my grande drink is the size of a tall--an extra 1.5-2" left empty. Today my peppermint mocha was just warm. I could pretty much drink it immediately-no need to sip. So by the time I got my husband's home to him only a couple of minutes later it was barely warm at all. Oh yes, and if the girl at the counter wrote legibly on the cups you would have made both of my drinks correctly the first time. Well, maybe not... read more

The service is horrible. They take their time making the drinks. No respect for people's time. Lots of talking. Not enough working .

I have been going to this Starbucks for years, it is the least efficient one I have ever witnessed. Not sure if it is do to the new design or the pre-order option now, I waited 25 minutes for 3 iced green teas and one ice coffee. I had the audacity after 20 minutes if my order was close to being done, the barista said it was coming soon. He then decided to flip the green teas in the cup causing one to spill. I will never go back since the staff is also condescending and rude. read more

Needham Starbucks way to busy.Also way better than dunkin donuts.You have to go at the right time.

I really like the people work here they very friendly and great place but so slow when u wait average.

unfortunately the "baristas" took too long to make my drink so I had to leave it behind, even though I had already paid for it. they would have been able to make the drinks much faster if they weren't chatting and taking sips of their own drinks between each order. read more