Really not any different than any other Starbucks anywhere else in the world except for: It is almost always painful to wait in the line and get in and out of there in any sort of timely manner. Even when the place is pretty much empty. I like Starbucks, I really dislike this unit. read more

I love this neighborhood Starbucks! A great place to walk with family or meet up with friends :)

This store location seems to have gotten new managers recently, with a positive effect. The staff all seem to work really hard to be friendly and helpful. They do a great job with their drinks, they're well organized and their online orders are always ready promptly. This location also has a great neighborhood feel, with many regulars. read more

i've been to this starbucks a couple times on my way to work and they are always on point! i've never had to wait too long for a drink (max 5 mins) and it's always made correctly. i pretty much always get the caramel frappe and it's sweet and delicious! it was a bit busy the few times i went, but it was nothing chaotic. the staff are polite and provide excellent service. there's a parking lot right outside the starbucks with plenty of spots. overall rating: 10/10 read more

Starbucks - Coffee & Tea Near Me - Brookline, Massachusetts

Starbucks. A favorite coffee delight for everyone, which means: everyday it's popular. This particular Starbucks strives for Customer Service, Cleanliness and Community. Due to everyone loving Coffee and the special treats they offer, the lines will be long. Remain calm and patient, your order will get be handed-off eventually. If you're in a rush, I recommend to do a Mobile Order, and again, have patience. At the end of the day, it is just coffee. & they are human beings too. Thank you for everything Starbucks!! read more

Amazing service with bright and cheery staff!!! Spoorthi was the absolute best!!! She was super helpful!!!

This location is always on point however I am writing this today to say that the young man working today 1/17/23 at 3:30 pm working the espresso station and shaking the drinks is an amazing hard worker and an asset to your location here. Not only was he extremely busy, he was calm efficient clean and quick. His hard work should be recognized. my coffee that he made was also very delicious. thank you! read more

Starbucks - a person holding a cup of iced coffee - Coffee & Tea Near Me - Brookline, Massachusetts

Cold foam is alway liquid here! Please figure out how to make the cold foam properly.

I walked in for the first time with my niece, I ordered an ice caramel Latte and my niece ordered a matcha. I received a hot caramel latte and my niece asked for foam on her matcha the two female barista one charged my niece extra for foam the other gave me a hot latte with an attitude. Maybe they had their periods that day but Im never stopping at this place they seem racist af. read more

Barista knocked what I thought was my drink on the floor. It spilled into my shoes. I waited and she asked what I was waiting for - and irritated pointed to a cup (I guess the one that knocked over what is in picture). Normally a good stop off but today was not very nice. read more

Starbucks - Spilled drink - Coffee & Tea Near Me - Brookline, Massachusetts

I usually go to this Starbucks because it's convenient. It seems like half the staff is new and it takes forever to get a cup of coffee and the other half is rude. But today, one staff member was so incredibly rude, I won't be returning ever again. I will gladly go to Newton Center. read more

The staff in this Starbucks are among the rudest I have ever encountered. There is not a friendly vibe in this place whatsoever. It never feels like a shop I want to sit down in; I usually can't wait to get out of here with my coffee. This has been the case for awhile, but it has deteriorated to such an extent that we will not be returning. Mistakes made with orders aren't a big deal to me, things happen-- but when you are treated with obvious irritation and given terse, angry responses to questions about an order (to make sure it is correct this time) it really gives one pause... I mean, there are definitely other places I can go for coffee and a muffin. Why would I keep putting myself through this? read more

I love the staff. My mobile orders are almost always ready when I get there, which is great because the only time it's not is when they're super busy. I love the staff, really. So nice. read more

Good drinks but too pricey((, Service is good and fast but sometimes the stupid barista's don't wear gloves. That's why I gave 3 stars

While the people working at this starbucks are lovely, I have ordered three coffee jugs, two different ways and each time I have been late to my meeting because they DID NOT MAKE IT AT ALL. First time I ordered by phone, they promised me it would be ready. Second time I called, got a name still no coffee Third time I was hoping would be the charm I CAME IN AND ORDERED IT ONE DAY IN ADVANCE. I even told the woman that twice before they had messed up. I walked in exactly when I requested it to be ready. NADA! Each time they made it, each time they gave it to me free. Each time they made me late for an important meeting. The reason I am only giving them two stars is the young woman's attitude was, "you're getting it for free, what's your problem..." read more

Have gone here to buy Starbuck's Via Instant Iced Coffee on numerous occasions but they never have it for sale. They did until 6 months ago Spoke to Manager and she just said not on order, try in another week on a Tuesday. Not a very satisfactory answer. Tried other Starbucks in area and could not find any for sale, either. Disappointed ! read more

The morning crew is friendly, they move at a reasonable pace, and they don't mess up drinks. Plenty of parking with fast turnover at this location. Also very grateful that they're open at 5am for super early mornings before work! Take note: no heated breakfast including spinach feta wraps and breakfast sandwiches. They still have their to go items from the cooler, though. Otherwise, one of the better Starbucks locations. read more

Drinks at Starbucks is always good, this location is near my house, I asked for a refill which is a free when u are at the store, the cashier questioned me if I had been at the store, she thinks I just walked in carry a Starbucks empty cup to get a free refill? The way she asked and looked me was really not very nice. It was insulting , and is NOT the first time this location done it to me. I'm a regular starbucks customer don't even know how much $ I spend each year at Starbucks, I been to sooo many Starbucks none of the store never do that to me, and I had to come here write a review how I feel about this location customer service is, terrible! Would not go to this store even is close to my house, I would go to another one little out of the way. read more

Came here looking for some sandwiches Kevin told me they weren't available at this location anymore very nice boarded my drink while waiting there was a blonde lady with no name tag that was very rude to the customer behind me his English was not perfect when she seemed annoyed that she had to ask him three times what he said and gave him an attitude read more

Attitude of morning staff is bordering on disgusting. They are nasty rude and just unhappy. Three morning visits treated with "what d ya want", "what", "you should da order ehead". Honestly zero customer service, they seem completely uninterested. Try some retraining and visiting staff at other locations. Really not acceptable. read more

I come here weekly and they are nothing but terrific. They're down to Earth and pleasant, even when putting up with the curmudgeons in Chestnut Hill. Seriously, they couldn't be any nicer. read more

Come ere everyday on my way to work and they all pretty much know my order they are all nice and friendly !!!!!!!!!

I like the small things when I order a coffee, like a genuine smile and someone that's helpful. It's hard to find, but I found it here. Tall girl served me and she was just genuinely nice and helpful. The biggest thing for me though, and this is even more rare, they had no trouble understanding my kiwi accent! read more

Great staff. Always pleasant and professional. Greet you with a smile. When they get to know you they never forget. The service is fantastic. Just wish they could sell hot sandwiches. read more

I've been coming to this Starbucks ever since I made the transition from dunkin donuts - about 3 years ago. I must say that I live closer to a different location but choose to come here for many reasons. The employees are very friendly, always accommodating and super quick. They sometimes have my drink ready before I get to the register to pay. PS - they work in the service industry - don't forget to tip!!!!!! read more

I come here all the time - 2 to 3 times a week and this Starbucks has great service! The seating is limited and sometimes they are very busy, but the service is always quick and they usually have lots of baristas working the counter. The bathrooms are clean. One time a barista gave my 4 year old a free cake pop and a discounted steamer - that was such a nice surprise! read more

Staff has a tendency to play the music WAY too loud. Very difficult to hold a conversation. Coffee was OK, consistent, but make sure and take it to go. read more

I'm a Starbucks fan - so I'll go to one wherever I am. However, this location is consistently high quality - in product, knowledge and staff. Kudos Putterham Starbucks - I think you are the best! read more

This is an amazing Starbucks. It's within walking distance from my house, and the staff is always super friendly. It can be packed, or just a few people, and they greet everyone who walks in the door. If you have any special or quirky requests, they will try and help you (chocolate orange-mango smoothie). If you tell them what you are looking for, they are very helpful in guiding you towards a product you'll love. Every time I come here, it's always a great experience. read more