Wanted to shout out the staff here for always being lovely - some of the best customer service I've seen in this neighborhood. It doesn't take much to improve someone's day and the crew here has made that a priority. Thank you Danielle for today in particular for my Pike Place roast! read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

This is a hidden away end spot at the southwest corner of the Gelson's parking lot. The staff all said good morning to me as I entered, which is a good sign of management training and service. My personal container was filled and was only a few minutes of waiting. There is a nice bench outside and patio seating adjacent to the Starbucks coffee shop. I feel this is a neighborhood Starbucks, as there is no drive-thru and noboby was in a hurry to go anywhere. read more

Starbucks - Mural - Coffee & Tea Near Me - Los Angeles, California

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There were a few people inside in the morning. The store is clean and I was helped right away. I ordered a double chocolate chip frappuccino. It was delicious, chocolatey, & hit the spot. They have indoor and outdoor patio seating. Parking- big shared parking lot read more

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Starbucks all pretty much have the same fixed menu and ambiance so not much to review on that front. After my local Starbucks closed, I started going to this location. Josh, who often works the register always leads with kindness. However, I came in last week and he must've been having on off day- how do I know this? As I walk up to the register his colleague, Margaux walks up to the register and goes ( in the most condescending/ patronizing tone) "we keep need to remaking drinks- it's not hard ask the size and if it's hot or cold" Josh apologized and said he was sorry he is trying to do better than he's doing yesterday and then Margaux responded "well you're not" she walked away and Josh looked so bummed I told him it was chill and tried to move forward as usual. Once I was waiting for my drink she kept yelling over to Josh - it's okay you got this one! But not kindly super patronizing . I'm all for coaching but this was humiliating for the guy he looked like he was going to cry and meanwhile she's standing behind the bar giggling with the other baristas. Unsure if this is typical but customer service workers deserve dignity and these feedbacks need to be off the floor and not infront of clients. read more

No outlets??? Back in my day cafe's were places you could work from. Starbucks's is just a bank now. Load money on thier app and they don't care about the customers read more

I want to compliment this location's staff. They're really, really great. I try not to drink Starbucks anymore (for a lot of reasons waiving my hands around in the air) but I want to make sure Starbucks knows that the employees here are not to blame. The location's decor is pretty bad. It used to be much prettier but they changed out the seating and it looks pretty crummy. It's like the right half of the store doesn't match the left. If Starbucks were to change their politics, their treatment of their staff, and their anti-union stances I'd go back to spending $$$ each week on coffee. Maybe it's a good thing they're a crummy company. read more

Service: I've been to many many many different Starbucks in California and in different states to sit and enjoy coffee. I must say that this location has THE best service with kind, welcoming staff who make me feel at home and happy to be there. I see them interact with the customers and it is like a family between them. Staff is always happy to help and smiling in the morning when I'm not (yet). More than 2/3 staff always greeting the same person, love that! Thank you Griffith Park/Hyperion Starbucks Crew for making my day each time I come by! Food and Drinks: always great for the prices. Ambiance: The Crew makes it happy. Place and bathroom very clean. People come in and out quickly. read more

One of my favorite Starbucks locations! I've always been greeted by all team members with a "Hello Welcome", and a welcoming environment whether grab & go, or to study for a few hours. The Baristas here always take their time to build a connection and converse with their customers, and deliver such great quality and great service. Thank you My, Leah, and Abigail for making the drive here worth it! read more

Thank you to the kind baristas today around 315p. They wrote "super mom!" On my cup and "greatest big brother" on my son's. I know this probably isn't unusual and doesn't sound that special but after the day I've had....That little moment of kindness really helped. Thanks y'all. read more

Update 5mins after posting original 5-star review below: Apparently I spoke too soon. I asked for a coffee refill, free for Starbucks members but Sharon didn't know what buttons to push and kept repeating at me to pay. Sure I can pay the 50cents refill BUT it's discounted for members for free coffee refill. She simply would not listen when I asked her to check with another staff member to ring it up properly. Finally another staff member realized what Sharon was doing, came over, punched in the correct buttons on the register. Sharon said not a word of apology for wasting my time. She didn't even look at me as I walked out. So not all barristers are friendly. I was just lucky to have a nice barista who took my original order and wish I didn't have to deal with rude Sharon. ----- original review ------ Love it when I need to kill an hour and find a Starbucks that offers not just good coffee but also have friendly baristas! Lots of parking available in lot shared with Gelson's and other businesses. Also have a handful of pickup assigned spots tho people invariable park there even tho not doing Starbucks order for pickup. Ugh some people. read more

Starbucks - Coffee to kick off Monday morning! - Coffee & Tea Near Me - Los Angeles, California

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I just called to order a traveler for tomorrow morning. Apparently you can do it with the mobile app but since I was already on the phone, I just ordered that way. I spoke to Jonathan. He was so energetic, helpful, and kind!!!! I tried to speak to the manager to tell her all of this but she was off today. Jonathan is an example of the kind of worker every company should want! Thank you Jonathan!! read more

In terms of quality, reliability and friendliness this is one of the best Starbucks in the world. Staff always kind, I've never had them make an error on a complicated order, and they are FAST when making an order online. Starbucks management - study this location and replicate the magic elsewhere! read more

I've stopped a few times at this location and they were never busy which I LOVED. The customer service is good. Service is fairly quick. The drinks well made. Very clean inside and out. A few tables to sit at inside and a few outside. Wifi works pretty well. Plenty of free parking in a shared lot. Parking in front of the shop though is limited to a few minutes which is fine if you are just grabbing it to go. If you have a gift card, make sure to register it in order to earn points towards a free drink or pastry. read more

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You have to spell and repeat your order they don't understand English and try and correct you then say sure to you. That's really rude.

At this location they ignore the order number. I spent 20 minutes waiting for a Cheese Danish bread, and when I saw all the people who came after me left before with their drinks and pastries that worried me. I asked to a chubby Asian lady what happened about my order and she said "I don't Speak Spanish" I tell I'm talking in English!!!! and she states I can't heard you!!! I raise my voice and she just left my question without answer and left her team by going inside and claiming that I was screaming. Discriminating my race as a customer causing me bad idea about what the real mission and vision Starbucks has toward clients. Would be great if manager pay attention about how team engagement is not engaged with customer service at this point causing toxic environment. read more

If I could give zero for customer service I would. I really needed to use the bathroom as an Amazon driver and I hate using it without buying anything so I bought something while one of the workers took their time doing whatever they were doing in there just to be denied bathroom use because they needed to "count money" nobody else was in the store extremely rude read more

Probably the best Starbucks staff out there. Super quick and friendly. Gets the drinks just right. Congrats to Margo & staff for all they do. Thanks! read more

This Starbucks is located in the same plaza as Gelsons. The place is big, clean, and nice. The staffs are nice, accommodating, and fast too. They make very good coffee! read more

The best Starbucks and the best crew. Margaux and staff are always customers first.The best gem in the Hyperion neighborhood. Thank you!

Last time I'll go to this location. Clearly some new folks are working there but customers shouldn't have to train them. Two back to back botched drinks (pix included). I've got better consistency from La Colombe's latte in a CAN! Your employees will be your down fall Starbucks if you cannot ensure they can deliver. Too much competition out there to put up with this. Oh and I see Dunkin' Donuts is serving cold foam cold brew now too. read more

Starbucks - Oh and this is a cold brew with cold foam. Where's the foam? - Coffee & Tea Near Me - Los Angeles, California

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I have never been to Starbucks this slow.. No line what so ever.. But customer service is fantastic. Interior design is very classical but in a way have modern touches as well. read more

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So happy for this new location in Silver Lake! Staff is polite, pleasant, and on top of mobile orders. (I stopped going to the other Starbucks location off Glendale Blvd because that last few times I was there, seemed to me socializing while I waited for a mobile order that wasn't even noticed until I finally asked where my order was. Anyway, this isn't about them.) I will say this...lookout when school is back in session again. It's quite popular with the high school students before and after school so plan accordingly. No update really. Just wanna day that it's about 5.15pm and it's nice and mellow I'm here. Great spot to unwind (like I'm doing right now) and perhaps do some work you can't get done at home. read more

For the folks that have to work Saturday morning like me, the smiles of the baristas at this location on this Saturday morning was a sight for sore eyes. The baristas were working on a Saturday morning just like me (I was on my way to work). They were all smiles and happily engaged with their customers. This location is so close to my house yet it was my first time in. Btw my white Mocha was yummy. Thanks Sbux! 1/27/2018. read more

Second time i encountered this lady who has tattoos over hears arms white blond haired . Unprofessional a type of employee that answer back to her boss .i was talking and she didn't get what i wanted to say so i removed a lace of my mask so i can speak clearly she said put back your mask like she was my teacher which i do understand it was a protocol however behind me was a guy not even eating has no mask on totally not even hanging on his ears Whats up with that? Then i asked for a cup of ice and she said we only provide grande cup as if the venti cup size will deduct her 1 day salary . Stay away from this woman . I only come to this location because there was this lady who was nice . Other than her i wont come on this location. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

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I ordered a tall caramel crunch frapp today after 4pm (you know who you are) and the female barista deliberately made it watery and didn't give me the whipped cream, caramel sauce, and nuts that come with the drink. I called her out for not putting any whipped cream and instead of offering to remake it she puts a smidge of whipped cream and caramel sauce over the disgusting drink. I'd like to see her drink her own nasty creation. read more

Love this Starbucks! I always stop by on my morning run. For the past week it's been closed, I hope everything is okay!

Service is great. But a recent remodel removed any semblance of comfortable seating and covered up all the outlets. It's gone from my favorite spot to work (while spending money on coffee) to a place I'll probably never return to. So disappointing. read more

Great service! Everyone at this location is so friendly and on top of things. I had a mix up with a mobile order (which was totally my fault) and they still took the time to accommodate me quickly when they didn't have to. read more

This is hands down my favorite Starbucks location! They are the most consistent with their drinks and their baristas are always so nice. The latest time I went I was greeted by a lovely cute petite Asian missy with daaaark red hair. She was truly a sight for sore eyes. She made my drink like no one else ever has. I keep thinking about her....and that drink....and her hair......and her petite little figure...... Think her name was Kim. 10/10 would definitely recommend! =D read more

I am updating my review! Lenae and the night crew offer me a much better customer experience here at my local Starbucks. read more

Super friendly staff. Always get my order right and love seeing friendly faces who recognize me.

I like to consider myself a Dragon Drink connoisseur. Everywhere Starbucks I go to, I get a venti Dragon Drink with 3 scoops of dragon fruit and vanilla sweet cold foam (you should really try it, it's delicious) and out of every Starbucks I have been to, in Mexico, Arizona, Nevada, and so much more, this Starbucks makes my drink the best by far. Every time I go to another Starbucks location, I am disappointed and dissatisfied with my drink, either the cold foam is off or they put to little coconut milk, something is always off, but at this location, it is perfect every time. The staff are so kind as well, they greet me by name every time I come in, and often put stickers on drinks when you tip. They interact with me, ask me how my day is going and such, and say goodbye to me and wish me well. They decorate for different holidays, even pride, and come up with creative drinks. They made a drink inspired by on of Taylor Swifts albums (Midnights) and I believe it was very creative. I would rate this store a 12/10, but I cannot, so I will stick to a 10/10. I would recommend this store to everyone, if you're a Swifty, looking for a good drink, or just want to have a good interaction with nice people, you should come the the Griffith Park and Hyperion Starbucks location. read more

Me and my friend had gone to the restroom together as she was having a feminine emergency and an employee came banging on the door super aggressively. As we were grabbing our belongings she opened the door with us inside! Super disrespectful and rude. read more

I've been coming to this Starbucks for years. I'm so grateful for the friendly staff and fast service. The turn over of staff is really low and I think that speaks to how well this Starbucks must be managed. I seem to be more inclined to review small businesses. I realize Starbucks is not that so maybe that's why didn't review sooner. If you come here 3x I bet by the 3rd, the staff will know your name and drink. read more

It's a hit and miss with this Starbucks. Sometimes they make the most amazing drinks but others it falls short. It's convenient and the location is cozy but would appreciate some consistency with the drink quality read more

I just want to send a shout out to my local Starbucks, they always say hi and have a good day and I want to especially call them out for putting stickers on the drinks. Today I was feeling pretty depleted and although this is just a small thing I really appreciated the little monkey sticker. read more

Placed a phone order for travelers for pickup and when I came in to pick them up they were not even ready! Like they forgot! What's the point of calling ahead then? read more

I never have a problem here. They always have their decaf brew stocked up and if not their drip takes no more than 5 mins max. Plus everyone's super lovely read more

Purchased a medium sized mocha frapachino with whipped cream. Its usually what I buy when at a Starbucks. When I paid for it, I was given my change: a ten; a five; and the various coinage. When I had asked Sharon to break the five that she gave me, she informed me that she had already shut the register drawer and tried moving on to the next customer. A pair had only just walked up. I had to interrupt her (as we had not concluded our transaction) by asking her, "How am I going to tip you?" She acted like I had some nefarious reason for wanting to exchange the fiver for ones. The barista mixing the drinks handed Sharon the keys and told her to open the register. There seems to be an unsaid culture in Starbucks now, where the working class just aren't welcome. I work in food service, where customer service is a way of life. I am extremely good at customer service. I dare say that I am one of the best. There is no excuse whatsoever to treat customers in this fashion. We aren't in the establishment for the workers; but rather, the workers are there to assist us. WITH COMMON COURTESY. Getting tired of being treated like a second class citizen in Los Angeles. Especially setting that I had just gotten out of work. Yours truly, Obligatory - Obligatory - Ad nauseam P.S. If you haven't, already...Try the medium Mocha Frappachinno with whipped cream. read more

I called this business about 5 times on a Tuesday at 2:52pm and they just refused to answer their phones. Very unprofessional. Wanted to see if they had something in stock before I drove all the way there. Staff should be told by management to always answer the phone it's not hard and takes 20 seconds to let someone know if something is in stock or not. Terrible service read more