whole crew was on point but the crew lead hailey was barista-ing like a bartender. Line formed and they ripped through it

Hours listed as open until 9 PM every night of the week. Arrived at 7 PM Wednesday December 17 to a closed dark location.

We got there at 1:31 and ordered 2 drinks. We left at about 1:50! For two drinks! I understand things happen and stores get busy but there was no sense of urgency at all. read more

This weekend I waited almost an hour for my mobile order coffees. The first one came out within 15-20 minutes of me ordering from my phone. Where as the second coffee took so long, at the 45 minute point I asked about it for the worker to realize it had been sitting on the counter this whole time. They were understaffed for the capacity of business on this particular Saturday. Still, an unfortunate day at Starbucks. read more

So gross, rude service. Hair in my drink. I took a few sips before realizing and nobody could even apologize or be nice about it to me besides the cashier. He was sweet. read more

Starbucks - Spent 6.10$ for hair in my drink. This is gross and unprofessional. I don't recommend this rude service - Coffee & Tea Near Me - Liverpool, New York

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The wait at this location was atrocious. I waited for 40 minutes in line at this Starbucks. I know Starbucks is generally busy, but this wait time is unacceptable. My tea and pastry were made well and the customer service is always top notch so it pains me to rate Starbucks this low. read more

A small Starbucks, but props to them for being open regular hours on New Years Eve. The employees handled it all with a smile and I sat here doing some reading and reflection for a few hours. There's some comfortable seating, although only a few couches in the corner by the window (a little drafty). The Starbucks menu is what you'd expect. No surprises there. Staff is super friendly and offer samples, etc for those that not well versed in Starbucks - so great customer service. Not usually a Starbucks guy, but the customer service here definitely won me over. read more

This is the slowest Starbucks I have ever been to there is one lady there that is extremely slow making the drinks and then will take a break mid making the drinks when the line is very long do not recommend. read more

The service is not good at all. You want to wait for a mobile order 20 minutes after ordering it then this is your place! I watched my order made then sat on the counter behind the bar almost ten minutes before being moved to the table for pickup, completely unacceptable. The Starbucks app is broken can't even complain to the company so I will warn you all instead, go to other locations... read more

I stopped into this Starbucks on a road trip through upstate New York. Liverpool is near Syracuse if you are visiting anyone in the university area. The coffee shop has ample seating and was clean. The staff were very friendly and they made me a mean White Chocolate Mocha :) read more

Just started going to this location, it's one of my favorite Starbucks yet. Always clean, excellent service particularly by the lovely lady Eris. As a restaurant professional, I always watch the staff, and she's always moving, doing some thing, and greeting people with a smile. Very nice woman. read more

Super kind and amazing staff! Quick service! Altruistic company giving a coffee to Veterans and their spouses on Veterans Day! Thank you for appreciating America's Veterans! They also make wonderful baked items to go with your beverages! Great, convenient drive thru! Thank you Starbucks for such great service! read more

So while we all love our local coffee shops, I have to admit Starbucks has quite a few things to offer that other places do not. Now I'm not just saying this cause I'm not a huge fan of DD(their tots are amazing though), there are just so many things at SB. First and foremost they have pretty much any drink you can think up, as well as any that will work with your diet. We have been doing a Keto diet for a while and are able to get super delicious teas and coffees that can be quite sweet, without having any sugar in them at all! They also have the egg sousvide bites that taste so delicious you will want extra! Their prices while a tad bit higher, are not overpriced at all. They are usually pretty quick too, which is definitely nice! If you ever have a weird drink idea you want to try, make sure you come here. You won't get judged and most of the time they will compliment you on it. read more

Very nice Starbucks. Love the remodel great place to go in and be Staff is well trained as a team last time I was in I was going to sit out doors but spring weather was like this read more

Starbucks - Coffee & Tea Near Me - Liverpool, New York

Lost a star because the drive through can be extremely slow at times, but other than that my one visit to the inside of the Starbucks was awesome. So much seating, outlets everywhere, friendly staff, my usual caramel macchiato was awesome. I appreciate the consistency between the various Starbucks locations, something that's lacking at other coffee chains. Also, parking is great at this location as its situation in a plaza type area so there is a nice sized parking lot, highly recommend if you live in between this and the Fayetteville Starbucks, come to this one. read more

Great spot for studying. So much table space with ample outlets. Everything was in stock and employees were chill. Super clean; will definitely visit again. read more

Absolutely the slowest drive thru ever!! I was able to check e-mail and write this review in the 10 minutes I have been waiting. If I was not sandwiched between two cars I would pull away! Not the first time either! Get it together!! read more

2nd time in a week I've left the drive thru due to slower than usual service. They've lost me as a customer.

Coffee is standard starbucks, some of the employees are not the sharpest tools in the shed.

They don't know how to make the drinks properly. shaken teas are generally shaken right? they tend to not understand the rules of the Starbucks app. read more

Love this place. Liam is such a nice guy. So is everyone else. I enjoy the pumpkin spice latte

Love the clay Starbucks. Very friendly staff. Orders are fast and done right. Great selection of coffee, tee and glassware in the cafe store section. Often busy but lines move fast. read more

Moi is the best! Always great service, ver friendly staff and the espresso is always timed well.

This is right down the street from me so I frequent this Starbucks often. They have the friendliest staff. Everyone that has ever waited on me has been very pleasant. Usually there's not much of a wait and of course my order is always correct. One time I was having an off day and pulled right up to the window without stopping at the menu to order. I was a little embarrassed when I realized what I had done but the girl that greeted me was very nice about it! read more

The staff at this Starbucks really makes the experience. They make a real effort to get to know their regulars. Often they are able to anticipate your order ahead of you ordering. The recent remodel has made ordering and picking up mobile orders much more efficient. We frequent this location regularly. My son loves the outdoor seating. read more

Worst Starbucks ever. A couple weeks ago told me the caramel cloud macchiato had been discontinued only to find every other Starbucks still has it. Today their nitro machine isn't working. Drinks are very inconsistent and often made improperly. The drive through is super slow. This Starbucks needs to be retrained by corporate to meet the standards that are upheld by other Starbucks nationwide. read more

Never had a problem with the employees or received a wrong order but the issue at this Starbucks is definitely the drive-thru. It's just way too slow. If the line is super long, I don't even bother only because I know it's gonna take me ten minutes to order. Just feel like a drive-thru should be speedy in my opinion. read more

This Starbuck's used to be pretty run of the mill--acceptable, but nothing to write home about. But in the last few months or so I've really noticed an improvement in how fast they make me my drink, and the people that work there seem to enjoy their jobs more. At least in my experience, this is really the best Starbuck's in the area. read more

Try the Grande Pike Place Misto with Nonfat Milk and Sugar Free Carmel. Other Starbucks make them but they are never the same. Liverpool location has them nailed read more

Slowest Starbucks I've ever been at. Waited a half hour for a drink and it wasn't even made correctly.

Worst Starbucks ever - routinely wait for 10 minutes with only 2 cars ahead of me. Staff inept and more interested in socializing with each other. Literally had my drink in their hand and continued to chat for 2 minutes before giving it to me. Customers are an after thought and drinks are rarely made right read more

Waiting in the drive thru for 20 minutes, the line is not long enough to take this long. Wake up starbucks manager! Hire competent employees! read more

I have a coffee addiction and drink way too much. I have been to many local and chain coffee places around the country so I know my way around them. That includes going to a lot of Starbucks.....no seriously a LOT of Starbucks....and I'm so glad this one is my local store. The staff are awesome! They are very friendly and always remember me, my wife, and even our kids. I have even run into them out and about when they aren't working and they always remember me and are very nice. Maybe that just goes to show I'm in there too much, but that's fine. :) They are fast and do a great job! Like any place there are the new people and the short termers, but the long term folks know their stuff. I frequently have discussions about the different blends/roasts with the in house experts. They all know a little, but a couple know a lot. They will help you explore the different tastes and preparation methods. read more

The Starbucks on 57 in Liverpool is a great spot to relax and unwind or socialize with a few friends. This place holds alot of fun memories for me and my friends! The employees from the cashier to the barista are all friendly, professional, and thoughtful! Grace is one of the sweetest people anyone could ever hope to meet. During the holidays just as all year round the staff is cheerful and fun. I look forward to many more wonderful experiences at this Starbucks location! read more

Awesome staff, always striving to make each visit enjoyable. Top notch drink prep & service. My favorite Starbucks location!