I frequent this place and the drinks are always spot on. If a mistake is made, they will remake your drink. It's well kept, and so are the bathrooms. The staff are quick and friendly. I highly recommend placing an order ahead of time and it can easily just be picked up in the front when you walk in. The only thing missing here, is a drive through. Just not enough space, I presume. I still will be back! read more

Starbucks - Decked out for the holidays! - Coffee & Tea Near Me - Laguna Niguel, California

Birthday 2025: Shout out to Kai and Aliani for being awesome baristas tonight. I came in to redeem my birthday reward and arrived at 6:40pm before they closed at 7pm and while the baked items were already cleared, Aliani was super kind in being willing to give me a list of items that could be retrieved. I had my options of either chocolate croissant , drink of choice or meal of choice. After pondering, i chose a mocha frappachino with cookie sprinkles and boy did Kai do an amazing job! It did not disappoint. Thank you for being soo kind and welcoming. I appreciate the compliments towards my favorite pair of earrings and send you a Mahalo to you and your mom! I would definitely come back. Hot tip: Starbucks no longer gives you any grace period to redeem your birthday reward of you are a member. Ive been a gold member before 2010 while a grad student and in training. Coffee was our lifeline. But thats for another time. Make sure to redeem your rewards on the day of your birthday and dont delay or else you will be S.O.L. read more

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We came here while getting gas nice place to get some drinks for refreshment! Come and enjoy the taste! :) I got a coconut milk with blueberry popping! Yum read more

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Great location! Plenty of seating inside and outside and they have a drive through. Staff are very upbeat and friendly!

i ordered a triple espresso with oat milk, banana cold foam, 2pumps of vanilla sf,grande and light ice. what i got it was a half empty cup of it, that' sucks and ambiance was chill, nothing wrong with it, just service was sadly bad read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

Always a great experience coming to this Starbucks. Mobile order is always ready on time. Friendly people. read more

Let's face it - we go to Starbucks for the coffee and the experience. At this Starbucks the coffee/drinks were good as expected, friendly service and I like the outdoor seating option for connecting, studying or working. Inside is ok seating too. read more

The girl in the register this morning was super rude no good morning nothing, just looking at me like if I was going to take her order. I ordered a venti iced hazelnut shaken espresso and didn't get what I wanted the second time. I figured the "coffee master" knew what she was doing. Not coming back to this Starbucks at all read more

This Starbucks team is truly the best! I've grown so fond of them, they bring a little joy to my life every single morning. The drinks are always on point, the vibes are great, and the consistency keeps me coming back. Thank you for starting my days off right! read more

Such kind geniue workers, so sweet and nice.so sad I didn't catch her name but she was sush a kind soul and loved this Starbucks. Food was amazing and made with love. read more

On Thursday, July 10th, I stopped at the Starbucks located at 30065 Alicia Pkwy Laguna Niguel, CA 92677. My aunt was choking. I asked them to please give me a glass of water, explaining that it was an emergency, a very rude woman told me that it was Starbucks policy not to give water to anyone. I ran to the KFC Kentucky Fried Chicken, they immediately gave me the glass of water, in fact, they told me they could help me by calling 911 or if I needed any other help. I thank and congratulate KFC for the treatment and the humane way they treated me during this emergency. read more

It's Starbucks nothing special really always feel pressured to buy something to just work there...what's up with no free waters for pets?

When other stores have gone to standard icky styling, this feels like (and is) a neighbor store that is styled comfortably. The service is quick and accurate, with a strong attention to detail! read more

Good coffee but the manager is not very nice to animals. I went in there with my clean, well-behaved dog to buy a quick coffee to-go, and she made a big stink about me having my dog me. Her hateful reactions to dog people is going to lose a lot of customers including me. read more

Sierra refused to make the simple drink I ordered. I told her that is the same drunk I order at every single Starbucks location nationwide and internationally. I've never had an issue ordering it. She then started to argue with me. When I told her I did not want to order anything and walked away, I looked back to ask for her managers name and she was laughing at me with her coworker. I told her I did not appreciate her laughing at me and she once again started to argue with me again. I called corporate and received an apology from manager and that was it. I feel discriminated and this was a big deal. Very disappointed that Starbucks did not take this issue seriously. Now I will resort to social media... read more

First visit here. My wIfe wanted time redeem a birthday free drink offer since she signed up for the app a week ago. She was so excited!! The barista who we will name nameless was uninterested and impatient in helping her, so I took the initiative to call customer service off my app and they spoke with my wife and put the birthday drink bonus on her app for redemption. Nevertheless she wasn't a happy camper. He could have just told her to call customer support to put the bonus in her app. But he either didn't know or didn't care. And we let the customers behind us go ahead of us and stepped aside to deal with this issue. Got myself and my daughter our non coffee drinks and it was uneventful. This location is like gulag and not the best of what Starbucks offers. In the end it is a memorable birthday, but not in a good way. That's a bummer. Here's a picture of an unhappy wife sending a complaint email to Starbucks corporate. read more

Starbucks - A ticked customer complaining to Starbucks HQ. ‍‍ - Coffee & Tea Near Me - Laguna Niguel, California

This is my second review because Yelp removed my original review. This location is a disaster. Ordered a red eye and the cashier didn't know what that was. I also ordered egg bites. Had to wait awhile and repeat my order several times. Ask for sriracha for 2 egg bites and received1. Gee thanks. Got no napkins either. Not friendly and no customer service. Disappointed. read more

Starbucks - a starbucks cup with a face on it - Coffee & Tea Near Me - Laguna Niguel, California

Stopped at this Starbucks on Mother's Day to get a chai and was greeted by Joseph who also took my order. He was friendly, efficient, and had a genuine smile for each customer he helped. Oh and the Chai was delicious! read more

Friendly staff, great customer service. It's a pleasure getting my iced Americano at that place read more

Starbucks - Great customer service. Makes me feel special - Coffee & Tea Near Me - Laguna Niguel, California

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This location is my go-to coffee stop! Daniella, the store manager, is beyond nice, and always seems to recognize me, even when wearing a mask. I feel safe ordering from this location, knowing that Daniella and her team are doing their very best to keep their store clean, and still so friendly. Thanks, Starbucks! read more

Starbucks - Espresso! - Coffee & Tea Near Me - Laguna Niguel, California

Ally is the hardest worker here! never felt more welcomed!! She is a great addition to the team they should be lucky to have a worker like her read more

Starbucks - Over Iced Coffee - Coffee & Tea Near Me - Laguna Niguel, California

I am customer for about 20 Years and Recently, I feel not welcome to this starbucks, People are tired not listening to your order and I get different drink which is not what I asked for. The guy Jimmy act like a boss and I really don't need a person to explain to me what should I do. Once I asked for a little bit chocolate Drizzle on top of my drink and he asked me to go pay for it form just a drop of my drink which I paid already around $7 for Grande Espresso Frapp ... I am so disappointed ... I have to drive for 10 minutes to go to another location everyday to get my drink and welcoming me to the store ... They are not welcoming at all in this location and they other day I asked the guy Chaz to make my drink and he ignored me and instate of espresso Frapp they made me Mocha Frapp please fix it. Thank you read more

Starbucks - Everyday customer - Coffee & Tea Near Me - Laguna Niguel, California

I like the way this Starbucks is set up. Plenty of seating! I used one of my rewards today. I got a chicken sandwich with double bacon. I saw it on the display. Little did I know I was supposed to grab it from the fridge and had it to the Barrista to get it heated up weird. I thought they would have them in their back fridge. Glad the Barrista was nice to enough to show me where to grab it. It was warmed up. And I got a side of siracha with it. It was good. Can't complain about this pre made sandwich. It was actually pretty good. ;) Can u really mess up bacon though? So the Chicken Double Bacon is good. It hit the spot! Service is nice. It's busy. But it's one of my favorite Starbucks because I have always found a place to sit! read more

Starbucks - Chicken Double Bacon Sandwich. - Coffee & Tea Near Me - Laguna Niguel, California

It's like any other Starbucks, just a bit bigger and a lot more seating. Not as crowded as other locations which is refreshing because you can actually breath and not feel claustrophobic. Sitting here to kill time with a few coffees and treats. It's a little dirty and disorganized here, but the staff seems friendly enough so it makes up for it in my opinion. We got a protein box (good), salt/vinegar chips, ice coffee, vanilla bean Frappuccino, and their new iced hazelnut mocha coconut macchiato. That last one was delicious because the coconut made it super sweet! read more

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Store managers are hard to find & honestly, you can tell they've got no stability there. None of the partners would even look at me, during my whole encounter & I'm a partner. Blatantly ignoring me, just ridiculous. If it keeps up this place might need to just close down. read more

I come here often as I live close by. Today I had this cute drawing on our cups, so sweet in a time where the world needs a bit of hope & love. Thank you everyone that works at this Starbucks read more

Starbucks - Fun drawings from a Starbucks barista - Coffee & Tea Near Me - Laguna Niguel, California

I placed my mobile order getting off of the 5 freeway thinking that would give them some time to get it ready. Mind you the app was telling me it was my order would be ready before I got there. So I get there and not even close. Not even on bar. Someone thought it was a good idea to throw baby baristas to the wolves. As a former barista/trainer I can empathize, but I'll say that was a very bad call. Also, practice better BR2! There is not reason your baristas should be standing there twiddling their thumbs waiting for a shot to pull ..pick up a shaker or iced coffee and get that iced drink done! Or that frap prepped! Do better starbucks smh! P.s I had to walk out without my order because they took to long...... read more

AMAZING!! My client lives around the corner so I'm here at least four days a week, and I have to Dwayne is absolutely amazing, awesome... all the words. He's always got a smile on his face, and always working hard. Even when the line is longer than usual; if he's here it just goes so quickly! Really appreciate how friendly he is. Other than that, store is overall nice, and clean and I like coming to this location. read more

Great Starbucks. Lots of seating. Was very clean inside and was not overcrowded with people: Really enjoyed the ham and cheese croissant. The kids each ordered refreshers and vanilla bean drinks and loved them. Great place for an informal business meeting. read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

Attn Starbucks- I am your typical customer. I love grabbing breakfast & coffee on my way to work M- F + a pick me up 1-3x a week in the afternoon. I have OFTEN wondered why are your restrooms SO NASTY even though the sign off sheet was full. Then on 10-28-18 I met Hailey in the RR of the Laguna Niguel Starbucks on Alicia, she was cleaning [ Truly Deep Traditionally] the restroom. I could smell bleach & see her scrubbing. I stopped her to say thank u & tell her how much I appreciated her work. I also asked if she was hired specifically to clean. She said she had also been to other Starbucks & been surprised at the condition of the restrooms. I just want to say Starbucks- the standard of clean should be universal in your shops - HAILEY CLEAN! Why is it NOT?? read more

I've had both very good and very bad experiences here. Overall the experiences have been good and they always seem to have the special/holiday drinks in stock much longer than other stores. My really good experience recently: I stupidly placed a mobile order to the wrong Starbucks. I sent it to the Alicia & Pacific Parkway when I meant to send it to this one: Alicia & Niguel. When the staff realized I was still waiting for the mobile order they asked for my name and let me know that I had sent the order to the wrong store. However, they still made me my order!! GREAT customer service. I called the other Starbucks to let them know about the mistake. My really bad experience: I came in here to redeem my free drink and pick up something to eat. I ordered a venti frappuccino and a breakfast sandwich. I told the cashier that I wanted to redeem a reward which he acknowledged. When he said the total came out to $10 I asked if he had factored in the reward. He said yes, and I asked why the total was $10. Then he told me that it would discount it after I paid. I thought that was a little weird because that's not normally how I've been rung up for redeeming rewards before. However I went with it anyways. The barista who made my drink did such a sloppy job. There was a HUGE amount of whipped cream leaking out over the top and the drink was also dripping out from under the top. It was a mess. He didn't even wipe the cup off at all. I understand that they were busy, but it was honestly a detail that should have been taken care of. I checked my balance on my card when I got home and my reward hadn't been redeemed at all. A very disappointing experience. Overall though, it's a convenient Starbucks. Some of the staff is absolutely incredible with how nice they are and the rest of the staff varies. read more

Even though I come to this location on a regular basis, I have never thought of putting in a review or checking in on yelp. DO NOT FORGET THEY HAVE A CLOVER. BETTER THAN ANY POUR OVER AND YOU SHOULD TRY A BEVERAGE ON THE CLOVER MACHINE This Starbucks provides the Starbucks experience nearly every time. I have been to many Starbucks in Southern California and accross the United States, but this one definitely reaches that Starbucks experience level. The ambiance is very relaxing. The staff is friendly, 90% of them always have a smile on their face and are very friendly. The service is excellent. You really see how hard they work when you go in as regularly as I do and watch them all running around behind the bar with all these people and drinks lined up, they have a system here and it works well. I highly recommend this location if you are trying to enjoy the real Starbucks experience. The staff knows their coffee!!! Just ask them and let them ask you what kind off taste you prefer and try their suggestion. I have learned a few new drinks thanks to the staff here!! read more

Starbucks - Always busy but fast - Coffee & Tea Near Me - Laguna Niguel, California

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This is one of the best locations around. I ordered mobile pickup and my drinks were ready so fast and tasted great! Shanell is incredibly nice, personable, and helpful, thanks a lot! I'll definitely be back to this location specifically because of her excellent customer service! read more

They will charge you .80-.90 cents to put half and half in a tall coffee, is this price gouging, fraud, greed, pocketing the cash? I found out someone for many many months was ringing wrong on the register!!! How many transactions has she over priced customers? So, doing research NO Starbucks charges for the half and half, 2% milk etc in coffee, as you would freely do at the bar where napkins are etc. Upon ordering my coffee I asked why this is the ONLY location in Orange County that charges, and with an attitude she said " That's what we charge, and that's what the button says", wow, she was SO rude, BAD customer service for months with this one, very sad. I called and complained twice now, no answer from the District Manager. Go to another location and be treated with VALUE!!!!!! I ended my Gold card of 8 years, can't stomach being treated like trash. read more

I don't know what is up with this location, everything takes so long and sometimes people are friendly but I have to be extra talkative

I love this location. Everyone is always so nice and engaging. And of course, my drinks always taste delicious. I use the large table to study and like that it is off to the side so you aren't sitting and watching every person that walks in. read more

Way to slow , only one cashier and 3 other people hanging around, always training new employees drinks are horrible

This place is always all over it. They have my drinks ready and greet me with a big smile. The only down side (and it's not their fault) is that sometimes it won't allow you to place mobile orders- it will say"choose another location ". Other then that though, two thumbs up read more

This Starbucks is always closing down its mobile ordering and when I ask why I'm told they are short staffed! This morning there were six staffers and no one in line!!! This is very annoying and a waste of people's time! read more

This is MY daily Starbucks. I love this place. They have great customer service. Always say "hi" to me (by name!), when I walk in the door. I feel like Norm on Cheers (I soooo just dated myself!) LOL. Anyhoo, thanks to the entire staff for all their years of taking care of me. read more