So today I came across the same barista Miranda that I gave the one star review and the experience was completely different. I still stand on my review for THAT day, but today we had an honest and open conversation which I appreciate knowing that they are all super busy and under pressure. Also, she was under no obligation to have but initiated it herself. I've always respected the baristas at Starbucks or any service industry for that matter. We did not discuss what or who was wrong or right that day, but shared how that experience for both of us impacted us. We live each day for the present day. We don't live for the past and we can't guarantee tomorrow will come. But we do choose to make it the best, to be kind or whatever we decide, no matter what is going on in our lives. TODAY the young lady in front of me was a completely different person, she was kind, lighthearted and was open to hear me. As I listened to her. Her energy was bright and not dark. My experience today was matched with every other positive experience at that location I have had over the years. With that said, I'm adding the 5 stars :) thank you Miranda, I always look forward to my Starbucks run, it's a small life treat and always made better when greeted with kindness and respect. Besides my daughter loves all the breakfast items. She can never decide if she likes the Tomato Mozzarella panini, the red pepper egg white bites or the Spinach feta wrap better. Also, for the 4 people that had previously private message me with some horrible hate comments after my initial review. You can tell some created an account that day to reach out and verbally attack me. You are better than that. I know your intentions were well meant, and you wanted to protect this young lady. But you were not there that day. Only she and I know what transpired. she is also more than capable to take care of herself and she eloquently proved that to herself today by willing to have an open honest conversation with me today. Miranda and I had an experience that initial day, obviously not great for either of us, but you chose to create accounts and reach out to me with hate. This speaks volumes of you. read more

By far one of the worst Starbucks we've ever been to. Our first time here was earlier this year on January 16th at around 12:35PM. We had eaten next door at Teddy's Cocina and saw that there was a Starbucks right next door. After finishing our meal, we placed a mobile order and was quoted the typical 4 to 7 minutes. We arrived within that timeframe and it was quite busy inside with several cars in the drive thru. 10 minutes go by and we notice that people that ordered after we arrived inside were getting their drinks before the one drink we ordered. There were a few other mobile order pickups in-store that got their drinks after we arrived. There was a male barista that was prioritizing the drive thru orders and drinks so that was no problem. I believe there was another barista taking orders and prioritizing the drinks for in-house customers. There was a female that was in between making drinks ever so slowly and to make things worse, she had the audacity to talk to her coworkers gossiping about her life instead of making drinks. We waited close to 20 minutes for our drink which was absolutely absurd especially for a Starbucks! I've placed several mobile orders to be picked up at the drive thru between that time and today with little to no problems. Today, I placed an order for a single drink for a drive thru pick-up. The female at the window was extremely unprofessional and seemed like she didn't want to be there. After handing us the drink, she walked away while we were trying to ask for a straw. Usually, baristas will ask you if you want a straw or a stopper for hot drinks but this place doesn't do that, I guess. Also, asked for light ice but the drink was filled more than halfway to the point that there was no drink to consume. The drive thru on average moves very slow and the people here cannot meet the demands of the customers. That female with the terrible attitude also needs to be retrained. I understand you have bad days but she seems to have bad days everyday or simply does not care about her job. read more

Drive thru, I wish they little bit more generous on napkin!!! A PIECE OF NAPKIN!! Worst than Chinese Fast read more

Starbucks - DRIVE THRU! Gave me a Piece of NAPKIN. - Coffee & Tea Near Me - La Puente, California

This review is only for Starbucks special launches. For example Snoopy merch launch. This Starbucks has no limit per customer on the special launch items. Therefore the first customer in line can buy all the items if they wanted too. It's really disappointing as they are only catering to the resellers. Very disappointing. Do better Starbucks. read more

May 9, 2025 | La Puente: I truly enjoy this location! Customer service is so friendly & the location is gorgeous! My iced Matcha is always made to perfection! I've been coming to this location for almost a year, whenever I'm in the area w/friends! Inside: It's a really pretty location! Plenty of seating, beautiful, framed artwork on the walls, love the decor, nice choice of music and sometimes, people are working on their laptops! Customer Service: Always friendly and welcoming once you step inside and even when you go through the drive-thru! Love it! Thanks to May, coincidence that it's the month of May, for excellent customer service with a smile in the drive-thru! Currently 94° outside & the iced Matcha hit the spot! Outside: Tables with umbrellas! Plenty of free parking! Also nearby restaurants & a gas station across the street! Since the train tracks are somewhat near, you might even see a colorful train pass by!! Overall: Friendly customer service & beautiful location! I enjoy each visit! read more

See all

This is a beautiful new Starbucks among the various industrial buildings in the area. Service was fast and the cheese sandwich saved for another day. I would come back while getting food in the area... read more

Starbucks - Halloween sale - Coffee & Tea Near Me - La Puente, California

See all

placed an online order that said it would be ready around 2:21 PM. When I reached the window, it was 2:24 PM. Ariana, the employee who attended to me, told me my order wasn't ready and insisted that I pull out and get back in the drive-thru line. I explained that my order status showed it was ready at 2:21 PM, but she repeated that it wasn't ready and ignored me. read more

The people who work here are nice God bless them the people who come here are nice too God bless them they keep this place clean read more

Starbucks - Coffee & Tea Near Me - La Puente, California

Attitude and no sense of urgency. 4 people working no line and still took another 13 minutes to get my drink.

Long lines but do a mobile order Togo! 9/10 times they have the items we order on the app! Skip the drive thru line if you don't want to wait! Staff was friendly and quick today! read more

I love coming here. I've been coming here for a while now. Staff is always friendly and helpful. Today in particular, Miranda was super sweet and asked how my day was going and if I had any plans. It makes me feel appreciated when Starbucks employees take the time to get to know you or just ask simple questions that can go a long way. Whenever I come and she's working I know it will be a good day because she is always so bubbly and positive! read more

The lady serving the drinks is constantly yelling orders. Awful place. You would think it would be a nice coffee shop, but in the background, you hear constant yelling of orders. She has an extremely loud voice, so it's all you really hear and it ruins the experience. I've never been to a Starbucks where they are constantly yelling. You feel like you're at a loud club with all the yelling of order names. Do they know they can call people's name in a normal voice? There one lady here who just has insanely loud voice and she'll talk to people and you can hear her all around the place, someone needs to tell her to talk at a normal level, it's hard to enjoy yourself here because she's all you hear. read more

Nice place it's kinda hard to find a parking lot very small, but the coffee is decent read more

Starbucks - Door - Coffee & Tea Near Me - La Puente, California

I come mostly every single day and I always get Tristan. He is so very sweet. He knows you by your name and will remember your order. He's always greeting every single person with a smile on his face. read more

Maritza, was very helpful and nice and it was very early in the morning! She was in good spirits and it was a Saturday morning ! So she is a keeper! read more

I don't usually leave reviews but man I have to say something. I have been enjoying this drink lately from Starbucks but this is just a cup of ice with a little bit of the drink. This is bad!! This drink never comes like this. Let's do better Starbucks. I know it's early but come on. Ok I'm done. read more

Starbucks - Not a full drink - Coffee & Tea Near Me - La Puente, California

The service provinces by the young cashier was above and beyond. The hot Caramel Macchiato was delicious and brought out quick. The ambiance in there is that of a coffee shop and makes you feel cozy. Definitely had to give props to their staff great service. Thank you all. read more

Starbucks - Coffee time - Coffee & Tea Near Me - La Puente, California

Got my free birthday drink here. The staff was super friendly and gave me a beautifully designed cup. Five stars from me. read more

Starbucks - Free birthday drink - Coffee & Tea Near Me - La Puente, California

It used to be one of my favorite rituals: on my way to a nature hike during weekends, I would stop by my favorite Starbucks location, grab a cup of latte and with a smile on a side drive off to joyfully have a good time. It was almost a weekly occurrence. This ritual had been long gone now. Well actually, it was replaced by Alfred, mostly because Starbucks coffee became a disgusting mush that burns the mouth and triggers gag reflexes. I keep giving it a try once in a while , hoping that their beans will improve but it goes straight to trash before even leaving the restaurant. Those who used to love Starbucks could probably remember the smells that were present in their locations. When you entered one of the Starbucks shops, you used to be surrounded mind blinding smell of the amazing coffee beans . How about the atmosphere? Remember dim lights and armchairs ?. All of this is no more. The basically of of most Starbucks locations is now a small wooden table ( or several) and a few uncomfortable wooden chairs. It's no longer appealing to spend time here. As for the coffee, the smell of ground coffee, and coffee as such, no longer exists in Starbucks. It just isn't there. I don't know what goes into the grind and ends up in the cups of customers like me. But it is definitely a far cry from what used to be called coffee. Now it has just become unbearable, stale, cheap crap that is still somehow on the menu of this useless cafe. The quality of the products has fallen, but the prices keep going up. A cup of latte, that once was $3.99, now costs $6. I'm not ready to spend my money on this nonsense anymore. I hope other restaurants like Alfred Coffee, thatreally know how to make coffee well and deliciously, will start to appear in Los Angeles Where I can and will gladly buy a tasty cup of espresso. read more

I used to come to this location a lot when I worked in Whittier. I was in the area this morning and had 30 minutes to kill so I came by here for breakfast before my appointment. The drive through line was long but moved along pretty quick. My coffee was done correctly and my sandwich was hot. That's all I can ask for right? read more

They honestly never disappoint me whenever I come here, packaging was well done when ordering through postmates, they seal the bag for safety precautions and package the food very well. 10/10 if you guys haven't gone to Starbucks you have to try it at least once! I love getting their banana nut bread, I e also tried their breakfast sandwich and pesto sandwich and they're good to eat if you don't want to eat a whole meal with sides. Tried the oatmeal and it was pretty good I added in the bananas and it made the oatmeal even better (: read more

See all

I come to this location quite a bit for pickup orders. But on Monday 3/25 I came in to study with a friend and wow.... This day, whoever was working the afternoon/closing shift, decided it would be club day. They were blasting the music so loud, you could hear their own speakers were blown out. I took a video of how loud it was so i could show my husband when I got home, but he ended up calling me and mid conversation he said "where are you? at a club?" I mean that's funny, but also annoying. I had to put in my headphones and listen to study music to try to drown it out. The staff were very nice during interactions, but I'm sure they know that was unacceptably loud for their customers. -also, this location usually messes up our drinks and every single time I order breakfast burritos, they are still frozen. We come because it's the closest to our house but we really have to cross our fingers that things are right. Come here if you have to, check your drink before you leave. And don't come here to study or work because you won't be able to concentrate read more

I almost never go to Starbucks, I probably will never go after today. So I didn't have time to make my own today. But I really wanted some. So I decided to walk in and order. Guy before me orders 7 drinks and food. I order a tall drip with two pumps of peppermint. Guy before gets all his order and several people after me who drinks and food. I'm still waiting for my drip. Eventually, I'm giving the vibe that im annoyed. Several workers ask what I'm waiting for. I finally got my order and left. After getting on the freeway, I take a sip, and it's like peppermint and hot water. You can see right through it. It never freaking brewed. I was so pissed but didn't have time to turn around. Anyway, it just proved my point that Starbucks SUCKS! read more

This location always has the greatest drive thru window workers. They have such bright personalities. Saturday night's winner is Michelle. Her personality is just the sweetest. The barista filling the orders was a blur of motion. Moving so fast, did not get her name. I have never seen a barista move so fast filling orders quickly and accurately. It is a pleasure to come to this location. Always leave here knowing my order will be the tastiest. Other locations have been continuously a disappointment. I highly recommend this location!!! read more

Great service and atmosphere. I stopped here to work on a few projects today and it was very pleasant. I was in the mood for a cheese danish and house coffee with coconut milk, and it did not disappoint. read more

By far the slowest Starbucks I've ever been too. It's Sunday 8am and I've been waiting on the same spot in this drive thru for 20 mins. This is really unbelievable. The girl repeated my order 3 times wrong. Maybe try not to be having a conversation with someone else while I'm ordering. Bro get your s* it together. read more

Starbucks - Coffee & Tea Near Me - La Puente, California

I asked for a cup of water with strawberries and they charge me like a regular drink more than six dollars read more

Starbucks - Water - Coffee & Tea Near Me - La Puente, California

Worst Starbucks if you want them to make your drink wrong come here. Now I know to drive 10 more minutes for better service

Really good workers here and the place is clean they keep it clean inside it close by to my house read more

Starbucks - They have really good drinks the barista good here - Coffee & Tea Near Me - La Puente, California

Not sure how this location has so many bad reviews... because this place is my Cheers. Nearly every employee I've ever interacted with (on my daily visit) is friendly, helpful and always so kind to my daughter and I. Do mistakes get made? Sure, we're all human. But they are super quick to fix and remake a drink if you ask nicely. Thanks for trying to hold it all together during the pandemic when your supply chain is out of your control and people are getting Covid every 5 minutes! There are too many awesome employees to name! read more

I usually buy my hot chocolate here where service is great. Today my small hot chocolate was half full. Didn't realize it till I was on 60 going to DTLA. Very read more

Been to this location a couple of times already, but most recently I went there yesterday with a friend. The staff here are friendly and helpful, especially when I have questions about new items. This time around I went for the Horchata Almondmilk that was supposed to be a Frapp, but asked for no coffee to be put in it. She said this would be similar to asking for a smoothie version since the only smoothie they had was the Strawberry Banana one, which my friend got. We waited not to long for our drinks and once we got them, we were excited to try them out since we had diverged from our usual orders. So mine had a texture of a slushy and tasted like watered down Cinnamon Toast Crunch cereal milk while my friend said she could taste neither the strawberry or banana in her drink. We both ended up not finishing our drinks and vowed to just stick with our normal drink orders. read more

Starbucks - Horchata Almondmilk Frapp with no coffee - Coffee & Tea Near Me - La Puente, California

I guess partner here don't care about costumer connection that blows my mind . I mobile order , my husband went in and told me that everyone is just standing around talking the manager or shift was just talking , they finally asked him if he had a mobile pick up . He said my name lily and they thought he said Louie and everyone started laughing at him . As a partner I don't think that's acceptable. Unfortunately I can't leave a connection review on the app because I am a partner and it won't let me . read more

I haven't been to this location in a while because I decided cold turkey no more coffee. But out of nowhere, after ordering my sandwich from Jersey Mike's I decided to go for a cold drink, I went with a mango dragon fruit lemonade. This location allows walk ins now. I came in and wow the floor look like a maze with lines taped and circle to stand for social distancing and plexiglass to protect the workers at the cashier. This COVID-19 fear will go on for a while! Unfortunately! Well the drink I got is very sweet as you can expect being that is has mango and lemon , perfect for a hot Memorial Day. Only us and maybe one other picking up in the store so my order went pretty fast. Remember to support your local restaurant business too! Stay safe everyone! read more

See all

Can I just say I LOVE this location?! This is one of my fav Starbucks' over here when I come to get my lashes done with my lash girl. Y'all always make my drinks right (& I'm super picky cause I worked at starbucks up to just a couple of weeks ago). Also, everyone complaining about a shaken ESPRESSO (learn how to spell) with the light ice, it is an EXTRA ICE BASED DRINK. We have a weekly update on it and if ppl want light ice & more milk, we are asked to charge "add dairy." Don't blame the workers, blame Starbucks Company! We don't get paid enough to deal with y'alls attitudes lmao! Which is why I left! Great store! Hang in there guys! read more

During the week this is one of the busiest Starbucks around. I'm a regular walk-in and drive-thru user and staff is consistently great! Always getting me out in a jiffy! Thank you for fulfilling my quick bite needs! read more

Some stores do a great job adapting to pandemic protections while still providing great customer service, while others do not. At the time of this review, this store falls into the "service sucks" category. They are currently "drive thru only". Despite being slow, they still mess up drinks. I paid good money for my eggnog frap. They gave me creme one instead of the caffeine one. Since they are slow, the drive thru line was loong. Thus, I knocked on the door. A lady answered and let me know I interrupted her break. I asked for her to assist me in having the correct drink made. She told me to get back in the drive thru line. Ok, so I have to be double inconvenienced by your mistake?! You see how you're opening the door? You see how I am outside with my mask on? Please remake the correct drink so I can peace out. She finally agreed to remake the drink. They made my drink and forgot the nutmeg each time. . Starbucks is an experience. If you want a good one, avoid this location until they improve their operations and service. read more

For however long, this area was an eyesore. There would be mounds of dirt, bulldozers, utility trucks, and a chain-link fence encapsulating the whole area. It's nice to finally see that this part of City of Industry is booming. This locations has been open since September and I decided to redeem my free drink award (great to be a gold star member) here! Drive thru: Yes Cerritos! Very convenient for people that don't want to get out of the car, but the wait might be long. Location/Parking: Right across the street from Chevron gas station and Jack in the box. Parking is ample! Ambiance/Decor: Typical ambiance of any other Starbucks, but the only difference is that they don't blast their A/C here. I feel that they can maximize their floor space more and add more tables for patrons to sit. Service: Loved the service! The baristas were very friendly and attentive. Drink came out fast. Drink: I had the iced citrus green tea latte. I thought it was okay. Didn't have enough citrus flavor, but it was corrected perfectly! Just ask for extra citrus juice/syrup. read more

See all

I really love this location, the baristas here are the best of the best. I look forward to coming in every morning and be greeted "Hi Ralph" it really makes my day. The coffee is right on point, hot and every flavor available tastes great and like I mentioned before service is great. Good job Starbucks this place has the best baristas! read more

Starbucks - Coffee & Tea Near Me - La Puente, California

Drove to check if it was open full review tomorrow!!! Service is great but my Soy Latte wasn't even filled all the way liked it should be....please fix!!!! read more

Starbucks - Opening soon - Coffee & Tea Near Me - La Puente, California

See all