RUDE RUDE RUDE and the barista seemed like a zombie! Just a weird experience Not a welcoming store at all read more

Visited tonight. The staff was friendly and my drink tasted as it should. Store was spacious and there was ample outdoor seating. Floor needed to be swept; there were many straw wrappers and small pieces of trash littering the store. read more

Worst Starbucks I've ever been to. They didn't have any lunch items and the staff was CRAZY rude. We walked out without ordering anything. Don't care that the next Starbucks is 80 miles away. read more

Place absolutely sucks. Made wrong drinks, did not give us everything, was slow, and the workers seemed lazy and whined in front of our faces. This was our second time here and we thought maybe the first time was just a bad day for the workers. It wasn't. The workers are bad every day and I will not go here ever again. Do not go here, it is not worth your money. read more

Awful service.. they didn't know how to make drinks off of their menu and rolled their eyes and dumped out the cup when I mentioned they made my drink with milk vs almond milk. read more

Sounded like a good idea. This has a limited menu, staff that seems bothered by your visit and the dirtiest bathroom I have seen at a Starbucks. Travel the extra 80 miles to avoid this stop. read more

Nice new interior. Not too crowded being a new establishment. But she tried charging me double for a two for one drink, and spiced sweet cream coffee was very bitter. Three staff behind counter but only one taking orders so waited in line. Maybe over time staff will get better... read more

Very disappointed in this one. I always feel that there is a communication failure. My orders are usually wrong and yesterday I'm sure I was over charged. It's in a convenient location for our trips to Plantation, but I don't think I'll stop there anymore. I still enjoy Starbucks, just not this one. read more

Disappointed. Just threw away a $5 cup of coffee. You would think that Starbucks would be almost consistent wherever you go. Islamorada is an exception. Cup full of steamed milk and sugar with a dash of cinnamon. Driving through the keys as we do often, it was a pleasant surprise to see another location. Staff was awake but couldn't get any slower. It took so long to make the drink once I was outside and tasted I didn't want to go in and deal with explaining and waiting for a new one. I'll pass by next time. Unfortunate. read more

Terrible service from non engaged staff not doing customer service. We waited 20 mins for a frappucino and at the end of it we didn't get what we ordered . When asking for a refund it was not possible. Boycott read more

This Starbucks overcharges SO much! When I ordered a grande drink it was over $8, but when I order the same drink/size at the Key largo Starbucks (13 miles away) it was $6. There seems to be a problem here... read more

I star is to many for this place. They were rude to the customers and to their coworkers. They are not a corporate store. I live in Oregon 3 hours from headquarters and if you treat a customer like they did 2 days in a row you are a replaceable employee anytime. read more

Im a keywest local & have been to this Starbucks a couple times. Every time it's a terrible experience. First off, I stood at the cash register for about 5 mins while the staff paid no attention or asked if they couple help me. Finally after asking someone for help the women taking my order just stood there picking at her eye an saying "huh" "what" repeatedly. Extremely rude staff. Then the women that was making our food orders wasn't wearing gloves and was EATING. Putting food into her mouth and chomping away while preparing our food, completely disgusting. & when I opened the bag all of the insides of my panini had come out all over the bag. I'm a Starbucks fanatic and one of the reasons I love it is because how friendly staff members are. These people need to fired in my opinion. read more

Looks great inside. Service, well not friendly, slow, and the cashier had broken English. We asked for the cheese danish to be heated. Hmm, it was almost semi-thawed and cold. At least 30 people waiting in line. We ordered in front of approx. 5 people and they got their orders first. Not the Starbucks that I am use too. Will not go back. Three stars because I liked my iced coffee. Do check the prices. read more

The worst Starbucks. DONT EVEN. That whole 3:30 pm staff needs to be fired. The rudest bunch of women I've encountered. They all looked like you cursed there mama out or something.They also got my order wrong and gave me my sandwiches frozen. As I was leaving someone walked in to ask where there was an area to jet ski, (dumb question, your on the water) these women literally rolled they're eyes and didn't answer. At least answer, lie to them, anything. If you hate your job that bad, QUIT. If your looking for good service this ain't the spot. read more

Slowest service I have ever experienced at a Starbucks, and there was no crowd. They forgot to give me my cookie and I was so pissed off by the time I got my drink I didn't even realize it and I left without my food I bought. read more

Staff need to find their feet; right now they are simply out of their depth. My coffee was okay but the customer service was a bit on the unrefined side. Hopefully things will pick up as this is the last Starbucks on the keys before Key West. read more

This is the worst Starbucks. They don't offer the $40 refillable cup for free coffee in January. There is a huge ad campaign about this, as well as news articles, and this Islamorada store does not offer it! read more

This is a very nice Starbucks pretty clean the employees are very nice always very friendly however when they leave The 4 Haitian girls all handling the counter you can be assured that you wait in line at least 30 minutes to get your order. They are all very sweet but very slow and always seem confused and ask a lot of questions. I believe the problem is understanding English read more

Wow! These guys are the greatest & gave me cake pop on my birthday. Still some newbies among the help but they all really put their customers first. Thanks for having so much heart! You guys are wonderful. We'll be back!! read more

This is the worst Starbucks I have been to. After repeating my order request three times- they still got both items wrong!

Yesterday my experience was perfect... drinks were great, quick service and knowledgeable baristas. 5 stars for yesterday... today was an entirely different story. Long wait and both drinks were made wrong. Not sure what's going on with this location. It's a shame... the store was very clean though. read more

No WiFi, rude customer service. Coffee is okay though and it's clean and cool inside. read more

Coffee was fine but the cashier was pretty gruff. Didn't look at is once. Barked orders to what looked like a young trainee (guy). The blonde lady was very nice. read more

If you can wait till Key West to get your Starbucks, I would. Very crowded with people just using the restroom. Service very slow. Could not break a $20?? Paid for our drinks and the couple behind us. read more

Well, I ordered a coffee Frappuccino with extra shot after blend and with cream. I got one with no cream and shot already blended in. The employee added cream but just said I blended the shot in. That's it. I thought when you didn't get what you ordered, maybe a sorry shall be expected. read more

A lot more training on actual Starbucks standards would go a long way at this location. I am a partner at a different store and this one has a nicely maintained interior and a great Florida Keys exterior, but that's it. It's a licensed store--not company owned, which means employees are trained with the bare minimum Starbucks basics, but service, support and tech perks are not happening. Hugely disappointed in general that rewards can't be used at licensed stores, but it's even worse when it takes a very long time to have our order taken, no smiling, and my husband's salted caramel mocha--though marked properly--was NOT a scm. Not to mention it had sauce all over the cup and lid as it was handed to me. I didn't appreciate the barista yelling my name every two seconds as my drink was ready when I was still at the register being rung up. Look up, people, have some situational awareness. As a partner I would NEVER recommend this store. As a customer, I'd stop here for the bathroom and a touristy picture of the facade--but that's it. read more

I love Starbucks. I go almost every day, so I am very familiar with how the drinks should taste. First of all, my caramel macchiato was almost all milk and caramel. I couldn't even taste the espresso, which I normally can. Second of all, the staff was rude and seemingly irritated with everyone there and made my experience very unpleasant. The cashier seemed miserable, and was very disrespectful as we tried to decide what to get. Then, after we specifically asked for butter with my sisters croissant, they didn't give us any, and when I asked for some the woman looked at me like I was stupid, or like she had never had anyone ask her a question. Worst Starbucks experience ever. read more

Not your usual staff. Went here twice on vaca. No smiles thank you or any other acknowledgement. Starbucks standards have gone down

First I love Starbucks so when I saw that one was open near our resort I was ecstatic my family and I frequently visit islamaroda for vacations day trips etc we are now at the end of this 2 week trip and I have come into this location quite a few times cleanest nicest Starbucks I've ever been to most of the staff are exceptional unfortunately like any other place there's always One Bad Apple to the young lady with the NASTY MOUTH and hair net on(only one I've seen with one on) not only did she make my drink wrong (not once but twice) but then was nasty to me about having to remake it very loud and nasty to customers and other employees EVERYTIME I've been in I can understand one bad day but several over a 2 week period come on need I remind you ,you work in customer service hopefully this will be corrected as a business owner my self you definitely don't want that as your reputation read more

WORST STARBUCKS EXPERIENCE EVER. Every single person behind the counter should be fired. Not one of them is engaged with the staff and they are intentionally slow, talking amongst themselves and providing ZERO customer service to their customers. Waited 25 minutes to get 1 drink. Starbucks corporate needs to come in and give this location a fresh start with all new staff. read more

I loved the location but once I stepped in it was horrible, my sister was a few people a head of me and she walked out of line. I stayed in because I really wanted coffee. Cashier was nice to me. I ordered a bagel and a coffee. I got my bagel quickly, but on the other hand with my coffee. That took about 20 minutes to get. People that were behind me got their drinks before I did. Then when my drink was finally said the girl didn't even say a name and my name was written nice and big on it. Who can mess up PAMELA??! So she just handed it to a little boy. I wasn't mad at the little boy but I was not happy with the girl that handed it to him. All of the other workers were calling out names just like you're supposed to at Starbucks. Really really bad service and slow! You won't catch me there again! read more

Very friendly and professional Facility was clean and employees worked in an efficient manner

WORST STARBUCKS EVER. Huge slow line and they refused to give me the drink I paid for. Every person who ordered after me had been served - they refused to give me what I paid for. SCAM. Rude and unprofessional. Refused to give me a refund OR what I paid for. read more