I will be the first to admit, I am not a Starbucks fan. You will typically only find me in a Starbucks ifbetts in an airport out of desperation. I'm pro local coffee shops through and through. However, my craving for pumpkin flavored drinks got the best of me yesterday and I pulled over at this location to grab a drink and pick up a gift card for a friend. Per usual, the line was fairly long, but it kept creeping along. The staff was friendly and everything was pretty straightforward. I'm impressed by how their food menu has grown over the years. I have to say after the first step though, I was reminder why I'm not a fan of Starbucks besides being a chain. The coffee always tastes so burnt to me. All in all, this location seems to have their stuff together if you are in need of a drive-through coffee experience. read more

I'm only writing this review to say, I wish this location was closer to home .... The friendliness of the drive thru personnel tops anything I've ever received from the people at the eagle creek location (38th st) . S/o to you guys & gals! read more

Starbucks - Intersection - Kessler blvd & Michigan road - Coffee & Tea Near Me - Indianapolis, Indiana

The service was very poor, the barista messed up my order and when i politely corrected them they snapped at me and told me to just get out, insanely rude read more

This location is seriously one of the SLOWEST Starbucks I have EVER been to it's ridiculous. The staff don't seem to care either and are more concerned with chatting with each other than making sure they are quick and efficient. read more

God bless the barista who's been making my coffee, it's been perfect and on time every time read more

Starbucks - Double shot espresso, with half coconut milk half heavy cream, Splenda, salted Carmel cold foam - Coffee & Tea Near Me - Indianapolis, Indiana

I'm a high school math tutor. For the last several years, I have tutored at different Starbucks locations around the city. They're conveniently located. People usually know where they are. And my students usually like being able to get a drink or snack during or after our tutoring session, while I'll get a water. Well today, after tutoring for 45 minutes, I go to ask for a water and I'm denied. I was told that I needed to buy something in order to get water. I was beyond disappointed. It's bad enough that some locations deny use of the bathrooms to people, but water is needed for life. It should never be behind a paywall. What if someone were in the middle of an emergency? What if the denial of water led to an emergency? My hope is that this ill-conceived policy is specific to this location and not Starbucks as a whole, so I can just avoid the one location. Cheers. read more

Who doesn't love Starbucks!? This by far is my fave location. It's close to my parents house when I'm Visiting and I can easily grab them a treat when visiting them!! The location is always kept clean, the customer service is always appropriate and especially since Covid they have made arrangements to remove some tables and spread out so individuals can come in and work! My normal go tos are iced coffees and skinny vanilla lattes! They make them just right! The parking can be somewhat full at times and the lines can be really long but I'm patient so I understand I may not be able to drive up and be served immediately as others should understand lol. There was a time when I had to get my drink redone and the employees were so nice about it to fix whatever was wrong. Pros Customer service Covid friendly Drinks are perf Cons Parking at times Lines are long I'll be back. Probably today love me some coffee! read more

The people are nice enough but the speed of service is non-existent. The last three times I have been here, it has taken more than 25 minutes to get my order. Luckily, I haven't been in a major rush during those times but I feel back for those who have expectations of quick service. The food and drink quality are what you expect from any Starbucks. It is a comfortable space if you plan on working remote. read more

This Starbucks is like all the others; kinda pricey, sugary drinks, breakfast Sammy's that are good but you know they are just reheated from frozen. However the location right off Kessler can't be beat especially if it's on your way to work and the drive thru is convenient. Usually pretty fast too so I can't complain read more

I really like this location. It's close to Indy Humane, where I actively foster and volunteer. I began stopping here when I pick up a dog from Indy Humane to take out for a walk and a treat, so I could get treats for both my pooch friend and I. The baristas here are use to seeing people and their furry friends from Indy Humane and are typically quite generous with the "Pup Cups." Service is always on point and my Starbucks go-to of hot Peppermint Mocha and warm banana bread, pure purrfection. read more

Starbucks - Ariel was thrilled with her pup cup! - Coffee & Tea Near Me - Indianapolis, Indiana

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Just left this location. This location is the one closest to my house but I prefer to do the extra driving to avoid it and go to the 86th & Ditch location. This location is extremely slow and extremely rude. I wonder who's doing the hiring there? When asked to do something they have an attitude and just look like they don't wanna be there. I decided to give it a chance today and went through the drive thru lane and the girl asking me for my order was super rude. No wonder Starbucks is losing customers. read more

I love going to this location because of their drive-thru! It's a close drive to campus, I come here all of the time. Everyone working is always super kind and thoughtful. I have never had a bad experience at this location. The drive-thru line is quick and they hand everything to you in a mug so it's keeps germs away. They also had you the credit card/chip reader so the employee doesn't need to touch your card. They are doing the best the can to keep everyone safe during the pandemic! read more

Starbucks - Vanilla Sweet Cream and Egg Bites - Coffee & Tea Near Me - Indianapolis, Indiana

This location was able to make for a happy Tako Birthday. He enjoyed it a lot and almost made him forget about the poor experience at the other location. read more

Worst experience ever I am a women who was talked down to by a middle aged man when I was seated waiting for my coffee to be made, he proceeded to stand above me waving his fingers in my face and talking down and rudely to me about where I parked outside, manager on duty who has PINK HAIR proceeded to tell me I was in the wrong and kicked me out of the store while this man was the one who came up to me and started harassing me! DO NOT ORDER FROM THIS STARBUCKS NEVER EVER DRIVE DOWN TO THE STARBUCKS IN TARGET OR SOMEWHERE ELSE WHERE THEY TREAT THE MINORITY LIKE CIVILIANS!! read more

So... it's a Starbucks lol. Free WiFi, great for meetings, drinks are consistent and great work environment and your always in a room full of other professionals. This is a good place to network believe it or not. These are all about the same at every location I've been to, and they don't seem to be looking to change anything up because they found what works as far as their music, their setting and the tone that they have in place across the board. Grab a coffee and hang out read more

This location is alway quick and accurate. Which is not always the case with other Starbucks in town. Love that they brought back the sous vide red pepper egg bites. I know it's supposed to be a healthier option, but I prefer to get it with a croissant to make a perfectly delightful indulgent breakfast sandwich. Paired with a warm cuppa tea, this is a heavenly treat. read more

Starbucks - Coffee & Tea Near Me - Indianapolis, Indiana

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I go here because it's convenient but they lack consistency. Occasionally my order is wrong, doesn't taste right, or doesn't look right (e.g. missing whipped cream, drink not stirred). Other times the drive thru wait is much too long. I used to work at Starbucks so I know what their standards are. The staff has always been friendly and will correct any issues. Some seating outside. Seating area is for about 15-20 people inside and can get full. I have sadly left before to find another place to study when full. There's a handful of electric sockets along the wall and under the seat bench. Parking lot space can be limited during peak hours but sometimes if you wait just a bit, something will free up or you can also drive around the back to park at Walgreens. read more

Starbucks - New midnight mint mocha frapp... where's my whip, yo? - Coffee & Tea Near Me - Indianapolis, Indiana

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This is not how this drink should look. There is even matcha powder left on the lid. It seems to just be carelessness from the staff. Unfortunately this seems to happen with almost any drink I order from this location read more

Starbucks - Venti soy green tea latte - Coffee & Tea Near Me - Indianapolis, Indiana

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We ordered a cold brew pistachio cream. Oh my goodness. So tasty and satisfying drink. Service is fast and friendly. We order ahead using the app. Good way to start the day. read more

Being a chain coffee shop, I know Starbucks is pretty much the same everywhere you go; however this location in particular is always so speedy fast when it comes to my last minute morning coffee runs! Staff are always friendly - with smiles on their faces - pretty much all throughout the day...helpful when in need of a little pick-me-up.... morning, afternoon, or in the evenings! Parking can feel a bit like you're searching through a Hunger Games lot at times, but usually worth it! #NoCoffeeNoWorkie read more

First time ever! Drinks were made perfect!!!! Our Barista was awesome! Drinks were made to perfection! Carmel swirled around inside of the cup and whipped creams was noticeable and beautifully swirled with Carmel on top! read more

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Worst starbucks experience ever! The old lady at the drive-thru was extremely rude. She wouldn't even let me finish my sentence and order before giving me my total or telling me if i was done ordering. She had such a bad attitude the whole time she was taking my order and once at the window too. read more

HORRIBLE STAFF & CUSTOMER SERVICE!!!!Yesterday I had the worse experience I've ever had in a Starbucks. It wasn't busy, it was in between rushes at 2:30 in the afternoon. There was no line so I figured my order wouldn't take long. The cashier was okay but seemed very uninformed. Patiently waited for my sandwich to be warmed up. Watched while other orders were filled. Still no sandwich. Watched while other sandwiches went out Drivethru. Asked about my order. Was told there was a process. That's was it. She didn't check on my order. She didn't communicate with any other of staff. Waited and watched while more orders got filled. Then the two people who came in after me received their orders. I asked again. She went to finally ask the sandwich guy and they had to look for it. Found it with drivethru orders. And she was like. Oops. Human error. I Walked out. I was frustrated and waited til I was out the door before yelling at the sky in frustration. I did yell but not at anyone or in the store. Once I was in my car, I called the store and asked for Manager. Was connected with Holly who was "Manager" on duty. She was very unprofessional. Acted like a stoned teenager. She was distracted and not listening. She was not helpful. So I asked for store managers name and she offered me a number to contact their store Manager Anna. I called back. It was the same store I had just left. Not Anna's number. Joshua (another employee) answered and was like oops. That was a mistake. Anna was wrong about that. (Seriously!?!) Let me get you the corporate number ( he couldn't find it--come to find out it's 1800STARBUC (and no one in the store knew the Corp #!!!!!!) I called back and spoke with Anna the store manager today and she gave me the company line and blamed me and my frustration instead of taking accountability for her employees and their inability to provide satisfactory customer service. I have now left a message with Jonathan the district/regional manager. Maybe he will take accountability and try to make this right. I will NOT BE RETURNING TO THIS LOCATION. Don't be in a position of customer service or management if you are unable to complete the simple requirements of your job. read more

Full disclosure. This location is the closest to my house and I'm a regular. The staff is always nice and friendly. If something is wrong they will fix it. And a few know my order by heart Tip: can get a little crowded if you're planning to come do work. There are plugs along the wall but window seats you'll want to have a full charge. This location isn't as big as others but definitely great for a meeting or a few hours of work Getting in an out can be tricky during rush hour but they do have a drive through and the other nearby locations don't read more

Full disclosure this is the closest Starbucks to my home. I am so grateful the sweet elixir of coffee is so close by! Every time I've visited, the baristas have been very pleasant. I've not had one botched order (but I do like pretty much black coffee). They are happy to give me a pup cup when I have my canine copilot. Being I life so close, I haven't spent much time loitering inside. However, on the times I've run inside it is very clean and modern. read more

Every time I visit this location I either get the wrong drink, or he right drink gone wrong. Being a former barista I understand that mistakes happen and that nobody is perfect, but save your time and money and grab coffee at the office instead of here. read more

Starbucks - What was supposed to be a pumpkin spice latte. Looks like a second hand latte to me. $5 for a half empty cup. - Coffee & Tea Near Me - Indianapolis, Indiana

Pretty standard Starbucks-just beware of the drive through to make sure you're going the right direction since it backs into a separate business lot. Staff has been friendly. This location is sometimes out of things, like tea and specific cookies, but again, that seems pretty standard with such a large chain and customer base. read more

Dirty and slow. I have been a Gold Card member for more than three years. During a recent business trip I stopped in twice. Store was dirty and staff was super slow. Scanner for Starbucks wasn't working at the drive and they "can't " type in card numbers so after you wait in the drive through you have to come into the store. None of the staff talked to the customers beyond ordertaking and no one's name was on the cup...because there was such a line everyone was confused is that my drink? Is that your drink? Seems like the Starbucks management should spend a little time in the store getting it right. read more

Decent Starbucks. We got there 15 minutes before they were closing and it seemed like they were already closed. The food case was empty and the servers seemed bothered that we came in. My colleague had a Medicine Ball and they didn't have enough tea bags to make it correctly. My coffee was old and I wish they would have said something about getting something other than old coffee. read more

This Starbucks takes forever. I went there in the morning and waited 20+ minutes for my drink to be told they didn't even have it.

This one is just a really good one. Always service with a smile and warm genuine hospitality. Some places the baristas are so very much annoyed with people, tired, or just don't want to be there, but here, they're very kind and nice. Drinks are always on point, quick. The lady at the drive through just made my day the other day. I was exhausted but her smile really perked up my morning, coffee pun fully intended! read more

The decor is great. But man is the service slow. Compared to 96th and meridian, this is horribly slow. The staff is always nice so it's not a bad experience. But god help you if you hop on the drive thru during morning rush. It'll take you 10 minutes to make it through. And going inside is frequently no better on speed. Sometimes it's quicker inside but it also seems like they get a lot of trainees here because I frequently end up with people who have to ask questions about ringing up the order. It's fine but it adds to the overall time suck. Look, it's Starbucks so you either like it or you don't. But don't come here for quick service. Come for the experience because you'll be taking it in for a while. Update 4/27/17: still terribly slow service. Waited well over 5 minutes with two people ahead of me. Most other places will blow through several people in the same time. read more

I have yet to wait less than 15min for a single drink order. Often my order is incorrect when mobile ordering and takes forever, even though there always appears to be plentiful staff. Easily the slowest Starbucks location in all of the city. read more

Stopped on a very rainy Saturday for a nice hot tea and a coffee. I was greeted right when I walked in the door and the barista who took my order was very friendly. This location was very clean and seemed to be doing a brisk business. The drinks were prepared quickly and tasted exactly right. I had even asked at the counter what coffee they would recommend for the average coffee drinker, since I do not drink black coffee and he was glad to help and recommended the Pike Roast. My mom approved when she tasted. If I am near this location I would return. read more

I live too close not to come to this Starbucks but I will not anymore. I know Starbucks has their own price but when I order a flat white and it's not even 3/4 full, I'm upset because I want what I paid for and I know how it should be made and the one on 91st and keystone can get it right and are so much more pleasant! read more

This is a good Starbucks location. It's small, clean, and quiet. The staff is friendly and the coffee is always good. No complaints!

This morning crew is great. I hadn't even paid yet and was second in line when the barista behind the counter asked what she could start for me. This may be my new fav store. read more

wife's car broken into here. A few month's later, a friend's car too! No security cams - wow! Starbucks blamed the landlord, who literally scoffed at our calmly, kindly worded suggestion for security cameras. But Starbucks obviously has the power to make it happen. They just don't care enough. So sad! read more

Great service and a great environment to sit and study or enjoy the company of friends.

While the food and drink is good, the service is the slowest. It doesnt matter if you go inside or the driveway...equally slow, especially in the morning, during their busiest time. The people who work there arent the friendliest either. read more