Definitely a grab and go location. Ordering through the cashier is just not done! Servers are better at organizing the orders and passing out drinks rather than wasting their energies taking an order. The clientele are the regulars that work in the area. Most people have the Starbucks app. The routine is to order, arrive, look at the order then grab your drink. Baristas appear to know most of the clientele and associated drinks. Service is very fast and the only times the drinks are backed up is because of double or triple star days. The ambiance is definitely geared towards the downtown business employees. Hence the grab and go concept with an emphasis on speed. Great for the regular patrons but service towards the random walk ups can be better. But, I do think this is a good lunchtime routine option. read more

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Sometimes I think I shop at Sam's Club or Walmart just so I can get a tasty cold brew from this location because the staff is always wonderful, and when Jamie is there, she adds a bit of cinnamon, too, which I love. PS This location, although a steady clientele, moves quickly so you don't have to wait long, unless you do a mobile order in advance. read more

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For years I frequented the Starbucks around the corner on Alakea from the renovated CPB Building. This area has completely changed; it's modern, bright, clean, with many more dining and drink options. During the renovations Starbucks changed from a full location to a small newer concept pickup window. Located in the lobby of the CPB, it's open to the public with entrances through the main doors or through the outdoor seating area along King Street. You can either sit inside the brightly lit table area that's shared with other cafes, casual dining takeaway spots, and Aloha Beer Company's downtown pub. The outdoor seating is surrounded by green plants and mostly shaded with umbrellas and tall buildings all around. This isn't your typical Starbucks; you cannot order here from a barista as there's no register. You simply use the Starbucks app, select the store, place the order then pick it up. A live digital board shows everyone's first names and status of the order, showing as a green rectangle when it's ready. They have most of the selections of other locations, just done more efficiently and mostly behind the scenes. Regardless, the baristas were friendly and quick with orders so there's still a personal touch. Prices are typical of other locations. They do not have the typical food and merchandise choices of other locations however; whatever is on the app is all that's available. read more

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I'm not gonna lie, I'm a Starbucks fan. If I was a millionaire, I think I'd drink Starbucks everyday...but since that's not the case, I only drink it when I get gift cards LOL I really like this Starbucks. They're located in the CPB building which is on the corner of Alakea and King St. I order ahead of time and my drink is always ready when I arrive. The staff is always very friendly and I've never had any bad experiences. There is the pick up window you can walk up to for this location but it's only for certain hours. Otherwise you need to walk in. I don't go to a lot of other locations but I like that this one has the board to say when your order is ready. You don't have to stand there awkwardly to check and see if your drink is ready. read more

Starbucks - So cute the wooden spoon! The team is so cute, they write little messages! - Coffee & Tea Near Me - Honolulu, Hawaii

No menu on display. Use your Starbucks app! No parking. Why would anyone drive to this Starbucks when there are many other neighborhood Starbucks shops? This Starbucks Pickup is clearly for the Downtown workforce with its Mon-Fri 5am-5pm schedule. Customers come here for reliability and predictability, already with their order placed through the Starbucks mobile app, and reasonable pricing, not for "quality" handcrafted coffee. The location is so convenient, a large screen off the side of the coffee bar lists every mobile order customer's name, and whether their orders are ready or still in the queue. I'd say the baristas at this Starbucks are some of the most hardworking, patient morning employees, pumping out countless orders first thing in the morning. Even though this is just a "pickup" location, it has plenty of modern, clean tables and seating, so customers can relax here after picking up their mobile order. I love my coffee, but I'm not gonna lie, sometimes getting to work on time and being a good employee to my coworkers and customers take priority over waiting for that perfect cup of joe lol. If the coffee tastes good and has caffeine to keep me up through the day, I'm fine with that! Quick, predictable, reliable, and centrally and conveniently located inside Central Pacific Bank at the corner of King and Alakea. During the weekends or while on vacation, definitely support local cafes instead. This Starbucks Pickup does the job during the work week though! read more

Starbucks - Example of their cool order status display board. Look for your name to see if your order is ready! - Coffee & Tea Near Me - Honolulu, Hawaii

Coffee is great, friendly staff, good food, good place to meet friends, lots of choices, not too noisy

This is the oddest Starbucks that I've come across. Partially because it shares it's location with a bank, and a strange meeting room with clear walls in the middle of it, but I digress. I came here, ordered my cold drink and it arrived. It was good and the straws here, although not plastic, aren't as lame as the straws here on the mainland. When I first came in, there weren't a lot of people but the place filled up. I still go quick and breezy services. I also was able to plot out my trip, another failed adventure, and had plenty of time and space. Waiting outside was quite fun and if in the area, I'd definitely come here afterwards. read more

Starbucks - I wonder what this is used for. - Coffee & Tea Near Me - Honolulu, Hawaii

This is probably the newest Starbucks I've been to so far in my life. It's located inside the new Central Pacific Bank on South King Street. There's still construction going on so be vigilant. I walked in to order but I was completely overwhelmed by high tech vibe. I didn't see a counter where I could order and only saw the pickup counter with the name board. So I walked out. The next day I did a mobile order, saw my name on the board, got my hot coconut milk latte and left happy. I'm still not sure if there's a counter where you can order. There's lots of sitting area so that's a plus if you work in this area of downtown. read more

Several months ago, one of our favorite Starbucks on Alakea Street in Downtown Honolulu closed. We were disheartened because this location was so convenient for us as we regularly walk into Downtown on our way to Chinatown and would stop here to grab refreshing iced Teavana teas or Frappuccinos on our return home. Well, as months passed and the renovation of Central Pacific Bank's Main Branch progressed, we saw a sign pop up along King Street announcing a new Starbucks location. Thanks to fellow Yelper, Arynn I, for posting her review about the opening of this new location in Tidepools@CPB that prompted us to check out this site which was still hidden behind construction barriers. We found out about this Starbucks Pickup is that it's the first of its kind in Hawai'i. What makes it different from other Starbucks Cafés is that the baristas are behind an enclosed kitchen space and whether you place your order and pay via mobile or in person, your order status will show up on a display board in Tidepools@CPB. You can wait for your name to be displayed in Tidepools' comfortable co-work space or if you're here before Tidepools@CPB opens, you can pick up your order from the convenient pickup window from the outside of the bank along King Street. Social distancing is the new normal so there are floor markers which direct you toward either the cashier or pick up area. The number of tables and seating options are currently at 50% until the pandemic restrictions are lifted. We've placed our orders via the Starbucks mobile app as well as in-person and haven't waited any longer than 5 minutes. If you choose to visit in-person, there is a cashier who stands behind Plexiglas barriers who will assist you in placing your order if you don't have the app or she'll even assist you in signing up for their app so that you can start collecting the Starbucks reward points. Service is friendly and efficient. I think this is the same crew from their former Alakea Street location. This Starbucks Pickup operates Monday - Friday 5 am - 4:30 pm. Closed on Saturday and Sunday. read more

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Welcome to the new Alakea & King location! So nice to see the same staff! Glad it opened cause it's been exciting to see it being built! New locale entrance is on King Street side and immediately to the right when you come into the automatic double doors. There were a few tables, really spread out and a high top table with 6 chairs. I remember how busy the old location was so this will be great when it's packed in the wee hours of the morning rush. I came after lunch so hardly anyone there! I should have taken more pictures but I was on a time crunch. I love the bright area and the look is so different. Baristas are behind a wall but you can still see them through arched windows. The sides of the window say "Aloha" and "Mahalo". The giant screen was readable from the last table and will show status of both mobile and walk in orders. Awesome. Also had stickers on the floor for distancing. I cannot wait to come back to get this place some business! It was nice to see Jimi, who was the shift manager back when I rode the bus and came to get my morning coffee once a week. See you soon! read more

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Met one of my bff's for quick coffee fix and quick bite on her day off, she works and lives in downtown, I've always wanted to check out this new Starbucks Pick Up and Aloha Beer Co which is located in the newly renovated Central Pacific Bank Main Branch. First of all, I almost felt as if I was in a Waikiki Hotel because of the Tidepool theme and bright colors. The bank doesn't even feel like your traditional bank, but we're not here for that lol. First, we ordered our coffee on right, then moved to the left side where Aloha Beer is to look at the food menu. Limited food selection, sandwiches, salads, but we chose steak fries and pepperoni flat bread. Coffee was ready in a few of minutes. Later, an employee at Aloha dropped our food including napkins and fork right at our table. Side note, I've noticed CPB and many other corporations have completely rebranded their logo, catchy commercials, with updated marketing, same with Starbucks. While I'm still getting to know all the different breweries in Honolulu, majority of them have a very hipster vibe attracting the young crowd. Any downtown can be confusing if you're not familiar with the streets. Parking entrance is on S. King. You'd need validation at CPB, if you're a customer. Here's a tip, HH is 2pm-closing at Aloha Brew, free parking from 4-8pm. Or there's street meter parking on Richards St. I'm sold on these guys! read more

Starbucks - Starbucks at CPB! - Coffee & Tea Near Me - Honolulu, Hawaii

A really small limited starbucks that has no menu board, so I needed to look at the app to find what I wanted to order. However there is only one server/cashier and she got my order wrong. She asked if I wanted a small, and I said yes, but when I got my order, she ordered the bigger size. When I received the order, I said I ordered the smaller one, and she said, no, you said "venti" but I know I didn't, and she said she couldn't change it in a very condescending tone, because I already ordered it I should have known better because of the price, which I questioned, but since there wasn't a menu board, and I didn't have time to look at the prices on the app, I ordered it blindly. She didn't even ask if I wanted whipped cream as well, and when I asked about it, she just looked at me, and said, "you didn't ask for it", with a huff, and went to the back to add it. Don't think I'll ever order from here again, unless I order from the mobile app. read more

Business is located in Central Pacific Bank. It is on the left of Aloha Beer Labs. I was there last week where I met my friend for lunch. Yesterday, I ordered online via the Starbucks app for this location. When I got there, there was a digital board that has people's name whose orders were ready for pickup. Paper straws for sippie cups and wooden fork for my salad. My order was power bowl and strawberry funnel cake frappucino. It is too bad there is not a closer Starbucks close to where I work by Queens Hospital. read more

Starbucks - Strawberry Funnel Frappuccino and Power Bowl - Coffee & Tea Near Me - Honolulu, Hawaii

My favorite starbucks due to its convenience and friendly staff. Located in the heart of downtown, it is made for corporate workers to mobile order ahead of time. Despite being a busy location, the staff always provide lovely customer service. Only one time my food item was cold in the middle and they immediately made me a new one, free of charge and no questions asked. read more

Love this location ! friendly staff, great service and amazing drinks. I always get the vanilla bean

Bad customer service CHAVIS wasn't really nice and very rude He gave me burnt cheese danışh and wrong order when I told him it wasn't the right order He just crab the drink with attitude with out even saying sorry. read more

Starbucks - Burnt Cheese danish - Coffee & Tea Near Me - Honolulu, Hawaii

4/6/22 This fairly new location is located in the corner of the CPB building. It's nice, spacious and clean. There's lots of tables to sit at. I like that there's a monitor displaying whose order is ready. The workers here are always on top of it, greeting everyone and getting orders out quickly. read more

Alexa play Upgrade by Beyoncé because this place is so fancy now! I used to frequent their old location more often and got to know the workers. They were always so friendly. Fast forward to my latest visit and the girl still remembered me behind my mask! I'm shook! I seen the same manager. I've yet to visit often to see if the rest of his crew works here. They are located inside CPB building and now neighboring Aloha Beer Co inside. Lots of chairs and tables in front. I'd describe the old location as having rustic vibes and upon walking into this location its like walking into a whole new dimension! The computerized display of pick up orders on what's ready and not. Reload reload reloading my Starbucks card now.. I missed this team! read more

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This has been my preferred Starbucks for quite some time! The location is convenient, the seating area is clean, spacious, and relatively quiet, (they don't blast their spotify playlists, as some alternate locations do) though most importantly, they consistently excel at providing both quality drinks and customer service! At some Starbucks locations, there's about a 60:40 chance that your espresso will be burnt, the bottom of your cup shall be thick with grinds, or any other number of scenarios that can make your experience less than ideal; however, at this particular location, they hit the mark EVERY!SINGLE! TIME!! The drinks are always great, but that's nothing too special, what keeps me coming back to this location time and time again is the employees. The whole team works like a well oiled machine, though I would specifically like to mention Lucy, the sunshine of my mornings! She is perhaps the most passionate Starbucks employee that I have ever met, and her zest for life is absolutely infectious. read more

Great customer service and super fast at making drinks! Favorite Starbucks on island.

Have to order via app (or get stink eye). Also, no bathroom access in the CPB (Tidepools) building, even for customers.

They don't have any restrooms at this Starbucks. They only let you use the locked restroom if you're banking at CPB.

I'm a little confused about what this Starbucks wants from customers It's smackdab in the middle of town so there's no convenient parking that you don't have to pay for. This isn't really a problem, just means it's really for folks that are within walking distance/close proximity. That said, the seating area is really nice and spacious with plenty of space for a whole lot of people and you'd think it would be inviting you in to sit and work for a while but then there's a single wall outlet and you can't get bathroom access unless you bank with CPB or purchase alcohol from Aloha Beer Co. Overall it's a good place to stop and get a quick drink but the atmosphere is a bit odd and I wouldn't recommend staying here for a prolonged period unless you can snag the bathroom code. read more

I went to order my coffee in the early afternoon. My app was not responding and I was having some challenges figuring it out. When trying to place my order, the cashier was not helpful and I was a bit taken aback by the attitude. Normally, in greeted by staff who are friendly and very helpful. My encounter caught me by surprise. I'm not sure that I'd order from this staff in the future. read more

Clean, fast service, and excellent staff. I came here almost everyday for 2months at 7am and the staff here are always smiling, kind, and extremely helpful even when it's super busy. They're easily one of the best parts of my morning. Would highly recommend to anyone working in the area that needs a reliable Starbucks for their morning pick me up! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Out of all the Starbucks in the downtown area, I probably go this one the most. Sometimes there's a long line and sometimes I get lucky and there is no line. Just depends on the time you get here. One great thing about this location is that the lines move quickly and the employees here are great. There are a ton of regulars who come in to this location and the staff is amazingly good and remembering everyone's name and drink order. read more

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I alternate between this Starbucks and the one on Merchant street. Since relocating to Central Pacific bank, the store is more spacious and beautiful, with a lot more tables inside and outside seating, and private individual booths for studying. Very funny story, I don't know why the Manager dislikes me, my best friend actually pointed it out that he was looking at me up and down with a disgusted face, her exact words was "he had a face of so you think you're better than me?" She didn't tell me until we exited, so I didn't witness the disgust in action. I laughed about it and stated, I wonder why, I'm generally a friendly person and always smile at everyone, so I don't know. As I came to the location more and more, I noticed that he would not call my name when my order was done, which added more comedy to my day. The rest of the staff is very friendly and always smiling and are happy to be there. I still come to this location, I just need to remember to check in. read more

When I started working downtown in March this location was the fastest ever! It seems since the mandatory training the customer service has gone down! Certain baristas will just stare at you and say nothing when you are waiting for your mobile order, as though you don't exist and haven't been standing there for 15 minutes. There are 3 people that are actually helpful here, one who use to see me right away and say "venti black Pike, got it!" Now, the staff is just slow and when he is in, he is trying to get everyone else to MOVE, especially worth the mobile orders. I feel bad for the girl Leah, who's usually on the register, it's like those she works with don't hear her on purpose or talk down to her when she asks something; zero co-worker support from the other girls. All in all, I come for the coffee but the wait has gotten increasingly longer with the same amount of customer flow, one of the reasons now that I try to avoid going in and get my coffee at a different location. Seriously guys, step it up! Keep the mean muggers in the back or schedule them when it isn't peak hours! You guys really need some new baristas, hopefully like the ones that left the location....geez they were super nice! read more

This store wins my award for friendliest staff. I'm a regular here and most them already know my name and my drink. Once in awhile I'll switch my drink and it confuses them. LOL! They are busy in the mornings but they manage to get the drinks out really fast. The afternoons are usually quiet and the only time you'll encounter a long line is if they have the "afternoon treat receipt" promotion. If the promo is happening, refrain from going at 2pm. Wait till 3pm, there won't be a line. This location has more seating than the one over at Bishop & King Street. It's quiet and it's good for small group meetings. Sometimes you might see strange people but they're harmless. There was one exception though, this one guy asked if I wanted newspaper. I'm not sure what that was all about but i just shook my head and he went away. read more

Starbucks - Captain Crunch Frappuccino - Coffee & Tea Near Me - Honolulu, Hawaii

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I love getting a Pumpkin Spice Latte during the holidays so when I saw this store was close to where our ship docked I had to go and enjoy. The staff was very friendly and seemed to be in a great holiday spirit. read more

The chai latte is probably the most inconsistent drink I've ever ordered at Starbucks but usually it's not this off. The one I ordered today taste like hot foamed milk there's barely even a hint of chai. Wish I'd tasted it before I left. Oh well. Next time you want a chai latte be sure to order one with an extra shot or two. read more

Ordered a $7+ Frappuccino and it looks like someone enjoyed it before I did or the person making it was too lazy to make enough to fill up the cup. read more

Starbucks - Grande Frappuccino - Coffee & Tea Near Me - Honolulu, Hawaii

Customer service is excellent!.. however.. too often now they have messed up my drink. These last 3 weeks I have been going almost every morning and my latte tastes different every time. Sometimes they taste vastly different.. like they used a different syrup. And sometimes I they don't add the extra shots I paid for. I remember way back my drink had a consistent taste and recently it's just wrong. I pay $5 for this drink and it disappoints me so much that they get it wrong. I feel ashamed that I return, but it's because when they get the drink right.. boy it's riiiiiggght :D read more

Everyone has their favorite Starbucks with their favorite drink. This is my favorite Starbucks because of all the great employees here. (My favorite drink is the Oprah cinnamon chai, BTW.) Most of the time I stop in a couple times a month, but the employees still recognize me with a smile. Anytime I've ever had a problem, they always make things right. Out of my favorite tea when they thought they still had some? No problem. They make the drink of my choice for no extra charge. When the new app was having problems and deleted my free birthday treat, they gave me a gift card to fix it. Even though this place always seems to be packed, everyone works together to make sure that customers are served quickly and kindly. There are tables inside and outside, although you might need to wait to get a seat during peak times. So the next time you need a caffeine fix or a snack, this downtown Starbucks is a great option. read more

First time at this location... slim pickins' on food options in the case (my fault for coming after 3pm). Got my mini me the last fruit cup and an Evolution cold pressed Sweet Greens and Lemon juice for me - yum! Service: Quick and pleasant Interior: Clean and cool Did not order any coffee this time... so, no rating on that. Overall, standard Starbucks experience. read more

Starbucks - Love me some "Sweet Greens and Lemon" - Coffee & Tea Near Me - Honolulu, Hawaii

Whenever I think of excellent customer service, this Starbucks comes to my mind. At the beginning of the year, I started a new job in downtown and I would frequently come to the Starbucks on Alakea Street. After a couple weeks of coming in every morning, the baristas would know my order and my name by heart. They greeted me every morning and would have a small conversation before I would head on my way to work. I would also say that this Starbucks team knows how to operate well under pressure. Occasionally, I would come into the store with a long line of customers waiting to order. This team knows how to work efficiently getting all the customers orders out in a timely matter Overall, I really enjoy coming to this Starbucks. I just feel like whenever I come by to pick up my coffee, I feel like my day is gonna go off to a great start! Much mahalos to the staff out at Alakea Starbucks! read more

52 stars for Ray, 3 stars for the rest so that makes it overall 4 stars... They open early (yay!) and Ray makes the best drinks I've ever had. He is a morning person so if you want to experience absolute Starbucks heaven, you have to come before noon usually. He said sometimes he stays till 2 but don't miss out. I've had some bad chai lattes when Ray's not around. But I've also had some meh ones too. So even if Ray is not around, it's not always a trainwreck...there are a few to avoid but you may have to do your own taste test and decide. read more

Yelp 100 Review Challenge 2015: 42/100 I love this Starbucks! It's conveniently located near my office in downtown. I'm not a regular nor a gold card holder but my two coworkers are and every time we come in they make my coworker's "regular orders" and ask me kindly what I'd like to order. They're friendly & fast! The line nor the wait is ever too long. Oh & the cake pops are delicious! read more

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Happy to say this was the week for scoring freebies! Today, Starbucks was handing out free tall-size cups of their new Starbucks Refresher beverages, yum. Had a choice of the hibiscus berry with real blackberries or cool lime with, yes you got it, real lime slices. The icy beverage is made with green coffee extract -- the unroasted arabica bean -- and real fruit and ice. So you get all the caffeine oomph without the coffee flavor. And, it's low in calories. I'm sold! Though there are 3 Starbucks locations within walking distance of my office, the Alakea Street location is the closest by 30 whole seconds and one crosswalk. Perfect when I'm too lazy to cross two of the busiest intersections in downtown! read more

Don't get me wrong, I love Starbucks & I'll definitely be back. But, the staff at this Starbucks differs every time. I ALWAYS have the issue where I say I want an ICED drink but it comes out hot, which usually is never a problem, they usually apologize & correct it, no problems, we're all human, we make mistakes. But today, this guy acted as if I was the problem that my drink came out hot when I asked for an iced drink?? I mean I already feel bad that they have to remake my drink but why make me feel worse about it??? That's not ok. Other than that, I have no problems with this Starbucks, just this one particular incident rubbed me the wrong way. Everyone is very helpful & kind but there are some employees that tend to have a bad attitude when their customers have a problem with their drinks. On another note, I tried the caramel cloud macchiato & it was so yummy!! I can't wait to try the guava white tea lemonade! read more