Has been our go-to place when we've needed a quick pick-me-up during our stay in Hilo these last few days. They have a drive-through but we've chosen to eat in as it's faster than the drive through lane! Bathrooms are clean (they change the three digit code daily) and service is friendly and efficient. Will likely be back again today on our way to Kona! read more

Starbucks - Plenty of seating inside and clean bathrooms, plus service is faster than going through the drive through! - Coffee & Tea Near Me - Hilo, Hawaii

nice quiet starbucks. One shared bathroom for men and women. So,a line. i ll have a muffin n coffee soon. Looks clean Update I'm done with my muffin, at least 10 minutes for my Americano. And this place is almost empty. Drive thru must take a lot of orders UPDATE: In the end it was over 15 minutes for my Americano, so hot it had to cool. i did notice with all this waiting that the three high top tables across from the register were taken over by staff with keys and papers n pens. And one was just two back packs that no one sat at for 45 minutes. i asked if they were abandoned like in a airport and she replied they belonged to the Professor. Apparently , not present. Silly situation, seating was limited. read more

Starbucks - first look - Coffee & Tea Near Me - Hilo, Hawaii

I tried to overlook the disconutation of the tomato mozzella sandwich because there was my good old faithful chai. Eapecially when went back to peraonal messages. Those always made it feel like home. Then for some unearthly reason had to mess with the chai. Now I thought there is always room for new. Well that is wrong. Nasty turkey bacon egg white sandwich. Bacon not cooked cheese non exsistent and egg rubbery. Toasted coconut latte what a laugh. Im done being a loyal starbucks patron. My pocket is going to be happy. read more

Was a great place before, now is going dow, and here are the reasons. All the chairs and tables are disappearing, and the music they play is extremely loud. I wonder if they are doing this to discourage the homeless for taking the place over? read more

Starbucks, y'all should be ashamed. I don't even like your overpriced corporate coffee, but I came in to regroup after getting assaulted by a mentally unstable meth head on the city bus. I'm disabled. I have a service dog. I took a 3-hour bus ride just to get my MacBook fixed across the street. The tech place tried to scam me for $800, so I asked the girl to call her manager--instead she freaks out and calls the cops. Yeah, for asking a question. That's the energy I was already dealing with. So I walk into your store to cool down and breathe. I'm on the phone with my boyfriend, venting, while he's trying to book me a flight to Honolulu to hit the Apple Store before it closes. I order a large drink and food. Next thing I know, some power-tripping manager walks up to kick me out. Like I didn't just pay. Like I didn't just survive a trauma. Like I'm some nuisance for being human and having a damn moment. Are y'all for real? You ruined my drink, ruined my moment of peace, and treated me like trash. If someone's clearly distressed, maybe try compassion before authority. But I guess that's too much to ask from a company that serves burnt coffee and fake smiles. I want a full refund. Not just for the garbage drink--but for the absolute disrespect. Y'all ain't special. You're a heat refuge with Wi-Fi, let's not pretend it's the Four Seasons. Do better. read more

"You Live In My Cup Rent Free" - From Instagram Your typical Starbucks transported to Hilo. I knew about this Starbucks prior to us flying in and figured it would a perfect spot as a base to catchup on our trip, Instagram, Yelp, etc. A perfect spot to recharge too! Located near Panda Express in Downtown Hilo it's easy to find. Private parking and drive thru available as well. For bestie and I, we like to get out of the car, walk, stretch, sit down, chill for a few. This location is popular with UH-Hilo students, locals, and random vagabonds. Roomier than your average Starbucks. Bestie orders the following while she tells me to grab a seat lol...For me, Hot White Mocha, Whipped Cream. Bestie orders her Kyra Matcha with Almond Milk. After a few minutes it's ready to pair up with our Two Ladies Kitchen Mochi! Say what you want about SB, but it's always pretty consistent. You know you'll get a comforting drink and at this Hilo spot it was spot on! In the end, I recommend this Starbucks location in Hilo for a good spot to work, study, or even catch up on Social Media. QQ I'm that dude that needs to keep his 7,000 followers on IG content happy! Thank you, Kyra K. for the nom treats and being IRL FIYAH! Instagram: eric_travel_guru read more

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Great pit stop here on a beautiful road trip through Honolulu. Quick service. Would have loved to check out the city of Hilo a bit more but time restrictions prevented it. Great historic hub. read more

Starbucks - Coffee & Tea Near Me - Hilo, Hawaii

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The drive-thru wonderful, warm, welcoming & gracious barista in downtown Hilo killed it with her stupendous customer service‼ Thank you ‼‼

The staff of this Starbucks is polite, welcoming and efficient. The coffee is a reliably good Starbucks brew. The reason I deducted a star is the ambience. While the location boasts a generous seating area, it only has chairs for about half of the available spots at the many tables and counters. The drive-thru is as busy as you would expect, with the line of vehicles wrapping around the store during popular hours. read more

Horrible service..... horrible enough service that it having to do 2 reviews on yelp and Google just to warn people not to come here. Targets Starbucks is so much better and the people there are so much kinder.... read more

The absolute WORST Starbucks employees I've ever encountered!!! Ordered about $150 in drinks and when I was waiting, I realized they made 6 people who were behind me in lines drinks first, since I had a large order, even though I was first and in a rush. One of the baristas made a snide remark and told me wow you are really putting us to work, since I ordered over 14 drinks, however I am the one giving them a ton of business. Lastly, and most disappointing, with 4 fully loaded drink carriers, they let me struggle to the car, open the door with both hands full, while all the patrons in the space got up to help. Unfortunate, that they are so unaware and careless! Disappointing, as a kamaaina from Hawaij who frequents and knows the level of service, appreciation, and aloha that should be taken. Sad!!! read more

I was in search for some coffee and breakfast. I have limited options due to my food allergies. I found this Starbucks as I was exploring Downtown Hilo. The staff was friendly and patient as I looked up food allergens for their selections. What won me over is that the barista who took my order ensured that my order was not cross contaminated with my allergens. I ordered the Marshmallow Dream Bar which is my guilty pleasure and a Grande Cafe Vanilla Frappuccino which is a new selection for me. I enjoyed it immensely. The music selection made my breakfast quite pleasurable. There is plenty of seating and the atmosphere is welcoming. read more

Starbucks - Grande Cafe Vanilla Frappuccino and Marshmallow Dream Bar - Coffee & Tea Near Me - Hilo, Hawaii

I've been to thousands of Starbucks locations and have never waited over 45 minutes for a traveler. Unbelievable. You could see in every body's face read more

Shocking... that all the outlets are covered and they do not allow or support the young adults of this community by offering a place for our college bound population and so many others! What a waste of space. Yes you got me for my first & last drink ... should have just supported local and paid a little extra to go to Coffee Girl by KTA or Vibe also in Hilo by the airport or UH Hilo campus, so many better places to hit. Sadly this was bad enough I felt compelled to search where I could warn others. read more

These cheap @$$holes actually removed all of the outlets in the seating area so you can't charge your phone or computer when working there. The second we saw that, we were out. We will bring our business elsewhere. But the question begs to be asked, how cheap does your store have to be to not allow customers who are paying $6 for a cup of coffee to be able to use a few cents of electricity while they are there? Pretty damn cheap. read more

Shae is the best barista ever! Everytime I encounter her, she has 5 star customer service!

To the wonderful staff at Starbucks Hilo! Excellent service! I had put a mobile order and found out there was a parade. I called to ask if I could pick it up after the road was clear. An hour or so later I called and staff made my coffee hot and yummy. AWESOME service with a smile!!!! Caramel Macchiato read more

Really bad service today from an associate that gave me my drink and took ten minutes plus to give me my pastry on a slow day. She acknowledged other customers then when i stepped to the register warmed my pastry after the ten plus minute wait walked away (not even putting it where mobile orders can be picked up) . A super kind associate then came to help me and gave me the pstry she left sitting there. I do not know what was up with her. My drink was fine but the whole pastry and ignoring me thing was pretty BS. read more

I love that this Starbucks opens early, is super easy to walk to from downtown Hilo and is staffed with friendly people. It is what you expect: Good coffee, consistent quality, great bathroom. read more

Starbucks - Coffee & Tea Near Me - Hilo, Hawaii

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Horrible service horrible drinks. Please train your employees on making drinks better. They put absolutely no effort I've came here 3 times and each time the coffee is super bitter and not good at all. And stop being cheap with the caramel you can add more drizzle to the drinks maybe they won't taste so bad read more

I usually have a great experience at this starbucks as I go every week sometimes twice a week. The girls taking the orders are usually super sweet and on it. Unfortunately, today there was a girl name "Kim" at the window and she just seems very annoyed from the time i ordered my food to when i got to the window. She asked me if im okay as if i was doing something wrong and wasn't friendly at all. She also gave me a small straw for a venti size drink and for you Venti drinkers you know how hard it is to drink out of your venti cup with a small straw. read more

Talk about bad and super slow service. I ordered online and went to the drive thru to pick up the order. I ordered 2 egg and cheese sandwiches without bacon. I waited 30 minutes in line and still got bacon on my sandwiches when i requested none and the person at the window wasn't friendly. read more

Nice clean store and wonderful service at the counter. They have a variety of cups, mugs and tumblers all on sale for a fall promotion.

That "barista" Hailey-ann was a bitch. she was very rude to me and definitely doesn't care about giving good customer service. She gives starbucks a bad look. She made my drink wrong and i kindly asked her to remake it she gave me a stink look and told me she was too busy. After 20 minutes of waiting for her to remake it she aggressively pushed my drink into me and rolled her eyes. worst experience ever and i don't know why she's even working there in the first place. My friend who later went there that day and was serviced by her was given a less than half filled drink. I will be taking the extra 15 minutes and going to the prince kuhio location where i won't feel harassed and unsafe. read more

Starbucks - Coffee & Tea Near Me - Hilo, Hawaii

Really bad service. It's sad because I use to work at Starbucks in Kona that was like twice as busy as downtown Hilo Starbucks. Had the employee on mobile/ cafe orders today making my drink. From the moment she pulled my sticker she instantly was complaining about how difficult my drink was. It was a matcha with no foam with extra scoops of matcha and vanilla syrup. Not that difficult. I can understand it might be inconvenient to make during a rush, but it's not cool to complain about a drink and how you don't want to make it and then not even make it right "hoping" I wasn't there. The employee was complaining the whole time saying "do I have to shake it. Can't I just blend it. Why do they want no foam that doesn't make sense" and then the shift lead said to "just put the foam on my drink it won't be there when she gets here" It does make sense because it left 2 inches off my drink. I paid for no ice for a reason. I don't want to be a Karen, but it's frustrating when I try to do something for myself on my lunch break just to have my drink made wrong and along with the employee complaining the whole time about making my drink when I'm standing right there. Very disappointing as an ex barista read more

It should be a requirement that every Starbucks have an adequate number of wall sockets along every side of the cafe. This Starbucks has a total of two double wall sockets. Two! And this location is pretty large. Of course, all of the sockets were already in use. If I had known this I would have left before buying a drink. I needed to charge my work laptop and finish preparation before attending a business meeting. There was another young woman looking for an outlet and we began to commiserate with each other. She also said she would not have came to this Starbucks if she had known that there would be nowhere to charge her phone. I won't be returning to this Starbucks on my next visit to Hilo. There must be other cafes in town with more outlets and fewer customers! read more

I was required to stand despite my handicap because all seating was "closed", due to Covid.

Slow service, never get the order right, waste paper and cream. unfriendly cold atmosphete inside.

They have amazing breakfast bacon sandwiches best ever so good! There coffee is good they make good frappes, service is sweet love the staff. Pretty fast for having to deal with drive through, and people are nice read more

Starbucks - This sandwich was good - Coffee & Tea Near Me - Hilo, Hawaii

This store doesn't deserve any stars at all. When you purchase any hot drinks they are halfway full then ask for tips too. When you pull up to order they don't say hi or just say something. You have to say something to let them know that you're ready to order. You paid 6$ for a grande of coffee that's halfway full. read more

Busy Starbucks, but very efficient! When I visited, their drive thru had a line, the inside counter had a line, there were people waiting around for their order, and nearly all the tables were occupied. There were about 5 workers behind the counter taking and making orders from the counter and from the drive thru. They looked like a well oiled machine. You could tell they were feeling the pressure of the lines backing up, but they all managed to smile at those they made eye contact with, and was sure to deliver the typical friendly and appreciative customer service that is consistent with (most) Starbucks. I didn't need to wait long for my order to be completed and the rest of the line moved rather quickly. Well done Starbucks! read more

Starbucks - Coffee & Tea Near Me - Hilo, Hawaii

I ordered a Strawberry Refresher Vente drink ans it was 3/4 full of ice. What a waste of money and long drive through wait at Hilo Starbucks on Kilauea. read more

Starbucks - Strawberry refresher - Coffee & Tea Near Me - Hilo, Hawaii

I'm pretty sure this location is my favorite Starbucks. I love that they have a Drive-Thru, as I'm always in a hurry. They have a small parking lot and if it is full there is usually street parking to be found. They have a good amount of seating inside and out if you are in to relax or do some work. I have never been disappointed with the way their drinks were made or with how their customer service is. This Starbucks is all around, the best for me. It's close to home so when I need my caffiene fix in a hurry, it's right around the corner. + All the employees are friendly(esp. Chris) + They make drinks consistently right + Even though there might be a line, they're fast, and will get you in and out in no time I also like to buy their large size bag of "HouseBlend Coffee" beans and sometimes a Blueberry bagel, muffin or cornbread, mmmmmmm! So, remember when your running on "E", head down to Starbucks and get your "Cup of Joe". read more

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If I were dating myself, I would surprise myself with Starbucks every morning and it would be cute AF. I'll be honest, I didn't really get into Starbucks until the past couple of years. That Joyce W. and all her Instagram pics of her Starbucks concoctions got me curious. I'm not much of a coffee lover so I first started off with a Cotton Candy Frapp. Since then, I bounce between whatever sounds good. No lie though, I can go #basic on some Pumpkin Spice Latte. No shame. The driveway for the drive-thru is awkwardly short. The staff is usually pretty friendly and accommodating. I've never been inside but it looks spacious. I can imagine them spelling my name as "Mett" or "Mat" though and that always makes me laugh. read more

Starbucks - S'mores frapp, complete with cookie straw. Should've gotten a bigger one! - Coffee & Tea Near Me - Hilo, Hawaii

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One of the many Starbucks' in Hilo. This is the only branch with a drive thru so makes it convenient for those who are in a hurry or just too lazy to get out of car. Often, you have no choice but to order in drive thru just because there is no parking at the lot. I came here many times and it seems like every time I come here, they get my order wrong. I had ordered a caramel macchiato with soy and they will charge me for soy and give me one with regular milk. Yes, I can tell right away if its soy or not. I am lactose intolerant so I am very sensitive when it comes to milk. I also got myself a green tea lemonade with no sugar and they just gave me a regular green tea with no lemondade in it. Yeah, they charged me for green tea lemonade and I got a regular green tea. Sigh. Tried reloading my Starbucks Gold Card and paying for my drinks with my card but instead, he charged for my reload AND charged me sepately on my DEBIT CARD for the drinks. Why?! Customer service really depends on who is working but some are nice but some cant be bossy and rude. I asked for something and he just told me straight to my face that I cant do it. Um, OK. I prefer going to the one near Puainako. They never messrd up my order. Try going there. read more

So this is a somewhat "generic" Starbucks. It's more on the dark and dingy side then most. They don't have the normal selection of the yogurts and such in their cooler. When you order, they have to go to the drive they register area to get cups. Most locations it's right next to their register for quicker ordering. A real pain if you ask me for the baristas. The time it took to make the beverages on our walk in was a little more than I am used too in Oahu or mainland locations. I waited about 10 minutes and there had only been 4 people in line, must say that unsatisfactory for Starbucks standards. The parking lot was a little poorly done. The handicapped parking is right in front where the drive thru line backs up behind them. (Like its not difficult enough for the handicapped to drive) Pros would be they have friendly staff, tons of sitting, and it has the drive thru option. read more

Hilo is pretty dead at night. It was a struggle to find places open past 7pm, but luckily, there was this Starbucks, which has both indoor and outdoor seating. It's actually HUGE. There are a bunch of seats along the periphery with access to outlets, and then some scattered tables and a long table. Service was good and they have a lot of food items for sale too. If you're looking to get some work done with free wifi, this is a good bet! read more

Starbucks - Coffee & Tea Near Me - Hilo, Hawaii

Where to begin... approximately six to seven staff members in the morning. Seems very disorganized. Maybe one person works drive-through window. Maybe one person works inside register and I say "maybe", because sometimes you are just left standing in line, waiting for someone to come and take your order, while you watch them all doing various things. Then they take your order...and wait and wait for your order. Your pastry arrives, cold. Not warmed, as you requested. Flag someone down and let them know...only to wait some more. In the meantime, your drink has not arrived. Not good and not happy. Okay and understandable if it just happened once...maybe if it even just happened twice... The place is FILTHY. The tables are GRIMY! Tons of homeless, that are there everyday and practically live there...literally. Very concerned about catching Hepatitis. I do not plan to go back. I've had enough. read more

Just went there this morning and got an bacon sausage egg wrap and it was so DISGUSTING! I puked. Was it old???? I cannot get over how nasty it was. GROSS. read more

Fast & efficient drive thru! Friendly service and definitely would return. The line originally seemed long but went pretty fast.