My favorite Starbucks! and closest to home. Staff is great! Triple Latte or a Passion Tea Lemonade always does me right.

This place is clean. Average customer service. I ordered a peppermint mocha tasted stronger then usual. No complaints about that

Went in on Friday decided to go inside because the line for the drive thru was so long. They didn't have anything I wanted to order for breakfast. They gave me all but one drink so I had to wait even longer. Everyone was distracted by someone talking about who had to work with who. Got in the car and both my drinks tasted terrible and it didn't have enough milk. read more

Drive through...Oops forgot my wallet...They said dont worry... came back following day and paid for my frap and tipped $5 for the trusting latitude. This place has the most consistently courteous staff ever. Thanks for being a great example for other restaurants. read more

I usually order drive thru and my order is often mixed up with something else. Also, they recently have been closed a lot which is a bummer.

Well went to Starbucks got there at a few minutes before closing just seen one customer leave and went into drive thru window and they refused service said they were closed when really there were two people there and like I said it still was a few minutes before closing. Every time I have done business with them in the last 6-7 years there is constantly a line in the drive-thru. Amazing they charge so much as well and give terrible service. This was at the Hercules ca location. It will be a very very very long time before I go back there if ever. I have been a customer of Starbucks in general for well over 12 years. read more

Absolutely worst place you could come to. The manager is incompetent, unfriendly and nasty. There are flies everywhere and the store is very unhygienic. Surprised that the health dept. and other oversight agencies allow it continued operation. read more

This is the WORST Starbucks! Maybe the drive thru is fine but the service inside the restaurant is terrible. I was pleased there was no crowd when I walked in and I got in line behind a young woman who was in a uniform from a nearby business so I would guess she is a regular. The guy who was taking orders was busy flirting with her and suggesting "special drinks". No big deal. There were 4 other employees behind the counter. 2 were busy helping the drive thru customers. The other 2 were busy gossiping about some one. The flirting continues. I glance at my phone. 5 minutes have gone by and the guy taking orders is still flirting with the girl in front of me. I try to catch any ones eye, but there is obvious avoidance. It is now 7 minutes as second in line. No drink orders have been taken or made in that time. I turn to walk out, the woman behind me asks if there are any other Starbucks nearby. She leaves with me an I give directions to the Starbucks (with great service) up in Vallejo. Then I get back on the freeway and go to Peets. What kind of management does this place have? I will NEVER even drive thru again. read more

I've had better Starbucks than this place mainly because it's employed by a bunch of minors who don't know what they're doing. This isn't my first encounter with the females who work there. First of all, it would be nice if the employees there would stop wasting time standing around talking and open up your LISTENING EARS. It's not a playground, if you don't like your job, GO HOME. Don't give customers attitude if you don't know how to make a Starbucks drink. I ordered a venti mocha frapp split in half into two venti cups with no whip cream and a grande raspberry mocha extra hot with no foam or whip cream, and a venti ice water. After waiting which seemed like hours, all the drinks were wrong. There was whip cream in the frapp, no raspberry in the mocha, & not enough ice in the ice-water. To top it off, the female employee didn't follow instructions. How? The grande raspberry mocha was in a venti cup with no raspberry instead of a grande cup as I requested and the mocha frapp wasn't divided in half into two grande cups as I requested. Also, the female didn't make enough mocha frapp that she tried to short change me by giving me a mocha frapp in a grand size when I paid for a venti size. Duh? Why is it so hard for people to provide good customer service? They have attitudes when you ask them to make a correction on your drinks and they don't even put sleeves on hot drinks, give straws, provide a carrying tray unless you ask them. It should be common sense automatic when a customer orders more than two drinks that you offer to them if they need a carrying tray to put there drinks. Instead, this Starbucks employees just rush to give customers drinks and there not even correct. To top it off, both bathrooms were dirty with paper towels scattered all over the floor, sink messy, toilet seats up, floor wet, just very dirty as if no one cleans it throughout the shift. Presentation and excellent customer service is everything, but apparently not at this Starbucks. Hire employees who are serious about there job, care, and who knows how to LISTEN to avoid errors when making customers drinks. Get rid of the minors, teenagers, and for goodness sake CLEAN THE PUBLIC RESTROOMS IN YOUR STARBUCKS. Do this today or this STARBUCKS is going down hill forever with a rating of ZERO. I will continue to give this Starbucks low reviews because I've had several encounters with them and it doesn't look like it will change until you get rid of the minors and teenagers who do nothing, but TALK! TALK! TALK! DO SOME WORK or this Starbucks will be put on the media for being the WORST Starbucks I've ever been to in CALIFORNIA. read more

Today I received the worst service I have ever received at a drive-thru window anywhere in my entire life. Jordan has no business working with the public. He has absolutely no customer service skills whatsoever. He also has no personality, is rude, smug, disrespectful, ignorant, dumb, and the list goes on and on. My daughter and I ordered two mini Frappucino's today. He handed us the drinks without straws, took my money, and shut the window. No greeting, no courtesy, nothing. He came back to the window minutes later, with no apology for the wait for the straws or the change. He handed me the straws and the incorrect change. I nicely explained that he owed me a dollar. He acted like I was speaking a foreign language. He shut the window and then finally returned and handed me the correct change, with no courtesy or apology. I thanked him and he said nothing. I said to him that he should have thanked me since I purchased something from Starbucks. He laughed and said nothing. I told him I would be contacting the corporate office to report his horrendous lack of service. He laughed again and I drove away. My daughter and I took a sip of our drinks and they literally tasted like stale water. I parked and went inside the restaurant. I asked for the manager. A man walked up to the counter and I calmly explained that the drinks were tasteless. I also told him about the interaction with Jordan. He seemed distracted and barely looked me in the eye. He handed me my change and said, "Sorry about that." Unfortunately, the service at this Starbucks has been terrible for the past three years I've been a customer. The drinks are on point only 50% of the time. It is the closest Starbucks to me, but I usually drive out of my way to the Starbucks on San Pablo Avenue in Hercules or the one on Fitzgerald Avenue in Pinole. It's worth the extra time and extra gas to be treated like a human being and to have a drink that's delicious. The Willow Avenue should be shut down. It is an embarrassment to the Starbucks company and an abomination. read more

One of the worst Starbucks I've ever been to, I agree with the other yelpers that they focus way more on the drive thru order than when you walk in. Whenever I go in the morning the staff there friendly, but when I go there during night time the staff is very rude. Especially this one guy, I believe his name is Nick.. You'll notice him once you walk in, whenever he takes your order his tone is low and he acts like he doesn't care or want to be there. He even gave me attitude more than once, so whenever I go to this Starbucks during night time I always go through the drive thru becauese I try to avoid their slow and rude service. The only reason I come to this Starbucks is because it's convenient, but other than that I would choose any other location than this one. So if you ever come to this location beware of slow service ,rude Batista's, and try going through the drive thru, you will definitely get your drink faster than going inside! read more

I was just there today 8/18/13 @ 5:52pm (The guy who assist me today he is always friendly and very helpful 5Star for him. He even make my special request without hesitation even if he haven't make it before and he did a pretty good job on it). This is the second time i went there and this person is always helpful (He is a new employee but he always try his best to make your order) . Unfortunately though, the people who he worked with are very very unhelpful to him. If you know that this person still new , you guys should assist him and train him. Don't just tell him "oh no that powder is not for the drink that you're making" kinda thing". Instead show him how to do it and don't assume that he already know everything. Guys he still needs help. The only reason i am posting it here because this is the second time i witnessed how you guys"Old employee's" treat him. I've been there and i know how it felt like not to get the support that you need especially if you are new. Teamwork guys help each other and show him what he really needs to learn instead of assuming that he already knows everything even if he just started couple days or weeks ago. read more