I am writing to recognize two outstanding team members, Maggie and Nadia, who consistently make my mornings better at your Starbucks Hercules Willow Avenue.Their service goes far beyond what is expected, and I felt it was important to share my appreciation. Maggie and Nadia are always fast and efficient, even during busy morning hours, while maintaining a genuinely friendly and welcoming attitude. Every interaction with them is positive, professional, and effortless. Their teamwork and attention to customers create a smooth, enjoyable experience each day. What truly stands out is the bright energy they bring. They start my mornings on a positive note and make me look forward to coming in every day. That kind of consistency and care is rare, and it speaks volumes about their dedication to customer service. Starbucks is fortunate to have Maggie and Nadia. They represent the brand exceptionally well, and I hope they receive the recognition they deserve for the excellent work they do. Sincerely, Teresa read more

Unfortunately this is the closest Starbucks to me and if I order delivery it always comes from here and they get my drink wrong 80% of the time. Even if I go in person they get the drink wrong. And all I order is a Cafe Mocha. It's usually a white mocha or a caffe latte instead that they make. For some reason this store doesn't know their own drinks. They refuse redelivery for online orders. And I have to drive to the other Hercules location to get my drink correctly made. It sucks that if I order delivery, on days that I can't drive, that I cannot choose a better store that knows what they are doing. This location needs to do better. They have 2.5 stars which is the lowest for Starbucks I've ever seen in my area. I don't order from here often but sometimes I like to think maybe they've improved. But no they don't improve. Maybe one day they will improve but I will not be going there to find out read more

May 25. 2025 11:35 am I drove here to treat myself to a five dollar Birthday coffee. Seems like there are plenty of employees around not making eye contact or greeting me. They may be unhappy with the new corporate dress code. They may be understaffed and too busy. I may be impatient. I don't know. It's not my problem. I drove here to treat myself to a five dollar Birthday coffee. I held the door open for an incoming customer as I left. I saved five bucks plus tip. I miss Laura. read more

Starbucks - Laura making Starbucks a great company - Coffee & Tea Near Me - Hercules, California

Restroom code as of May 18, 2025 51111 Even prior to the renovations, this Starbucks has always been top notched for me. Excellent customer service and speed. read more

See all

If I could begin my day this way every morning, I most certainly would! I dropped my daughter off to school, took my car in for an estimate and on the way home I decided I wanted a smile in a cup so I placed a mobile order. If you've never been to the Willow Shopping Center in Hercules, CA, it's conveniently located off the freeway in the Sacramento direction or two stops off the freeway coming from Walnut Creek. It's surrounded by BK, 76, a nail shop... The parking lot is a decent size based on the number of shops there are. There is parking directly in front of Starbucks which was open, surprisingly, so I occupied one. As soon as I open the door of Starbucks, a beautiful sea of faces looked at me looking similar to mine (a rainbow of brown and black). In unison, 'Good morning! Welcome in.' With so much joy and melody in their voices and tone. I just smiled. Unfortunately, I believe I forgot my manners and neglected to say thank you to beauties who greeted me. I apologize to them if I did. My drink was ready when I arrived, grouped into 3 sections of the alphabet. I thanked the person behind the coffee bar, grabbed a straw and said have a good day to the now dispersed group who initially welcomed me in. I wanted to take the time to acknowledge the kindness their hello and the warmth of their smiles. It is easy to acknowledge your negatives of a location. To acknowledge your gratitude for such extraordinary customer service is just as easy yet not so often shared. So thank you the crew you welcomed Angie in today around 9:30am with the iced espresso shaken with chai. You are so very much appreciated. If I did fail to thank you in person, I was too busy existing in the moment you created just for me! Thank you! PS My drink was perfectly amazing! Yum! read more

I Placed an order at 4:24 am last Wednesday at this particular location. That was the best Caramel Macchiato I've ever gotten from a Starbucks location. Thanks to the barista with the glasses who crafted the coffee. read more

Remodel since the last time I did a review on this location. Sad part is that they only have one restroom and you need to code to use it. The place became smaller. A busy Starbucks with plenty of orders. The drive thru can be a nightmare when you don't want to get out of the car. It can be a long wait to get your order and there can be rude people pushing you out of the way to get their order. Why am I giving Starbucks four stars? When I order my drink through the app and got there I was shocked to find out that my drink was stolen. Luckily I had evidence that I order my drink through the app which they were able to make my drink and I got a free red holiday cup. Keep up the good work and thank you for apologizing read more

See all

I hate that I even have to do this right now, but this Starbucks left me no choice. How do you mess up the most basic drink on your entire menu TWO DAYS IN A ROW? I ordered an iced vanilla latte, literally the simplest drink at Starbucks, and they still managed to screw it up. Day 1: iced latte, no vanilla. Day 2: I went inside so they couldn't get it wrong again, and they basically handed me a cup of milk. You know when you see the color of it and know irs already bad? This location clearly has no training, no quality control, and no care for what they serve. If your baristas can't make an iced vanilla latte, what are they even doing behind the counter? LOOK AT THESE OTHER REVIEWS ALL BAD. read more

Outstanding service from Malcolm, Alyssa & Alec, who took the time to explain my personal cup size & look for an extra lid & accomodated my special request, plus made a delicious mango dragon fruit lemonade for me ! Thanx, guys for being so pleasant & friendly & taking the time to listen & care ! Will Definitely be back ! ( I'm still bummed about all the nice tables & chairs & plugs being removed in the remodel :-( ) read more

This location is horrible. I counted about 10 employees and it was a complete shxt show. I came this morning around 10ish for two shaken espressos I waited 15 minutes... ok fine but I expected my drink to at least be decent. Nope. Person who took my order didn't take it correctly, person who made our drinks made it horribly.... Espresso tasted bad like it was not pulled correctly and the milk ratio was too much. All yall need to be fired or retrained. The manager or whomever that was guiding everyone also needs to go. Less talk more work! read more

I was short on time thought I would give this place another chance and it's horrible. My breakfast sandwich was undercooked. The worst part about this place is the lack of service. They had five girls on duty. They all act busy ignore you at the counter. They didn't even have any hot coffee ready. One of the girls was training someone I did get a hello when I walked in the door, but they went right back to ignore mode, I got ignored the second time when I was trying to ask for a bathroom code there's barely any room inside. I would rather go to a coffee shop or they appreciate my business. read more

Starbucks - Hercules - Coffee & Tea Near Me - Hercules, California

See all

I ordered my drink and I got back home and realized it didn't taste right. I felt unsure about returning and asking them to remake it but I went anyways. They were very kind and apologized for it not being correct and gave my daughter a cake pop. I'm not normally one to complain or ask for someone to redo a drink but they were so understanding and kind about the whole thing. Very thankful for the kindness and understanding. read more

I ran in to take advantage of the 50% off cold drinks on Wednesdays. I was able to confirm that it is ONE drink per app holder. Lol I went in thinking I could get cold drinks for my whole crew. Oops! Not today. The folks were still kind about it. Thank you Hercules Starbucks read more

Starbucks - 50% off Wednesdays - Coffee & Tea Near Me - Hercules, California

Worst Starbucks I have ever been to. The employees are all chatting, texting, playing around. And at least 6 people are waiting for drinks. I don't know who the manager is, but this place needs serious help. Still waiting 20 min for my cafe Misto.... read more

We love Starbucks and Starbucks love US especially our "Lola" Out of most of the Starbucks in our area they always. Friendly. kind Helpful My husband doesn't like to use cell phone to pay so if he forgets his wallet they SAY it's ok Coca Cola man pay us tomorrow yeah yeah yeah we're there every day and of course our "Lola" He shakeshis keys and let's go get coffee She gets just as excited as we do read more

Terrible Drive thru ever. The clerk is so out of it, made unbelievable wait time. Girl clerk got my simple order wrong & tried to charge me too for the wrong order. Had I not demanded my refund. I think they need to test the employees for either IQ or pee-test. Awful and disrespectful staff. Management need a serious shakedown. read more

Service is fast. Drinks are usually made right. They do have a couple rude staff members, won't say hello or greet you. Once you get your drink the window is already shutting so don't expect to hear thank you. The only exception is an employee Maggie who is usually at the window and is their shining light, also the manager Lisa is extremely friendly. I came by at 06/10/25 at 9:45am, The girl with dark hair at the window needs some customer service training, "my bad" isn't an appropriate apology while representing a company. She basically is pushing the drinks in your hand to leave and is very unfriendly read more

Laura was sooo great taking my order , the drink taste amazing and looks sooo pretty as well. Ambiance was giving holidays. read more

See all

The staff makes good drinks. They are always friendly and prompt. Have only gone through the drive-thru and no complaints here!

I do love and appreciate that this Starbucks stays open late! I usually use the drive-thru, so I don't have much to say about the inside, it appears to be clean and neat . read more

Consistently gets orders wrong. I frequent this Starbucks every day through the mobile app and today marks the third time in a row where my drink is made incorrectly. I'm allergic to cinnamon and they keep adding it to my order despite asking to remove it. I used to be a team member myself and I'm not sure why the mistake keeps happening. Please advise coming here if you have allergies. This is ridiculous. read more

Starbucks - Cinnamon at the bottom. - Coffee & Tea Near Me - Hercules, California

See all

Today we ordered: -Salted Caramel Cream cold brew. This is one of the new drinks that is often advertised. I'm too obsessed with the seasonal pumpkin cream cold brew, so to me, any other cold brew just tastes like it missing something. Though this isn't bad. -Brown Sugar Oatmilk Espresso. If you've tried a brown sugar boba drink before, it has a distinct taste. I thought this would be similar, though it just tastes like a regular iced coffee. I like how this already comes with oatmilk , because I always forget to order milk alternatives. Also not a bad drink, probably would order again. -Caramel Frappuccino. A classic, can't go wrong with this if you like sweet drinks. -Cake pops. There's something about Starbucks cake pops that I can't resist. We went through the drive-thru a little before 2pm, and luckily it wasn't too busy. Because of the plaza's layout, there could easily be traffic jams since Starbucks and Burger King's drive-thrus are right next to each other. Our cashier was also very friendly and had an upbeat attitude. Overall good experience today! read more

See all

The bathroom is disgusting, toilet, sink and floors.. looks like it has never been cleaned.. dirt is caked in the sink and toilet. It should be thoroughly cleaned and kept up. The worst! read more

I come here at night and sometimes In the morning but I can hear after another Starbucks made my drink incorrectly and they did not disappoint ! I came around 11 am and they delivered my request and my drink was delicious as I am very particular with my drinks . read more

Starbucks - Iced latte with salted caramel cold foam and extra caramel drizzle - Coffee & Tea Near Me - Hercules, California

Waited 15 minutes for our drinks only to be made wrong with none of our sweeteners added. We also had bought breakfast burritos. They never made them. 20 minutes we waited for you to microwave a burrito? ridiculous. read more

I usually come in the morning, always a "good morning, welcome in" .. staff is pleasant, they have great customer service, place is clean, my drink order is perfect every time! read more

Worst Starbucks I have ever been to. The experience was unreal. We mobile ordered 3 drinks and had something wrong with all of them, and only one had modifications. My sister ordered a macadamia cold brew and they put the wrong syrup. My niece ordered a drink with boba and they put the wrong lid on so the boba straw didn't fit. I got a vanilla cream cold brew with light ice. It was so light in color - it didn't look like there was any coffee in it. I just ordered a double shot to add to my drink and was able to go back in to get the lid switched for my niece's drink, but then I came to realize how bad the service was. The employees seemed like zombies, and not even in a maybe they had smoked a bowl way. lol read more

Starbucks - This is after adding the double shot. - Coffee & Tea Near Me - Hercules, California

This Starbucks is horrible!! They never make ANY drink right. Coffee be coming out literally white and when you ask them to remake it they just add coffee to the same drink making it more watery and the taste is HORRIBLE. Every single time I go they always mess up and the young coworkers are all rude and lazy asf. Go for yourself and find out if you want but trust me. They ain't shit. read more

worst customer service ever!!!!!!!! we think the girl and guy aredoing something in back. I stood by register for a while while she looked at me, said nothing, grabbed a cake pop and went back into the back room. When she came back out and made my husbands coffee...put it down on the counter and turned away without a word! RUDE read more

We did mobile order pickup and the app never said the store was closed for a meeting and drive through only. They forced me to go through the long drive through line and waste my time. The workers were rude and did not care. I told the manager they should had disclosed drive through only and I would had gone to another store or another coffee shop like Pete's. Starbucks has lost a costumer and this place is terrible. read more

When we do mobile orders, most likely, we do it because we don't want to wait when we get to the store. Guess what? I did a mobile order and on the app it says, "ready in 5-8" minutes. I went to the store within the specified waiting time and to my surprise, I STILL had to wait. I literally saw them making my drink 20 mins after I submitted my order. Make it make sense. read more

Deive-thru 06/03/22 7:10am Quality check before you hand a cup to a customer! I was handed a cup with little drips of coffee (typical), due to the cup being over filled pass the lip of the cup and then caped I knew I had to take a sip. I was already a mile out when I noticed the deformed lid, what the heck I can't even pull the dam lid off without it spilling. SO thank you for starting my day like this! I know y'all will make it right next time I drive-thru! read more

Starbucks - Your barista should have seen this deformed lid service. - Coffee & Tea Near Me - Hercules, California

Being on keto, Starbucks is a lifesaver when I'm having a sugar craving. If you've ordered keto drinks at Starbucks, you're infamous for being that annoying customer with the complicated order. Thankfully I've never had a bad experience at this location and they've always been super friendly towards me. With the pandemic going on, drive thru is the only option at the moment. I've been here a couple times since the sheltering in place, and I must admit the service is slow but I can't really complain because of the situation we're in. Especially during a really hot day the line can get extremely long and can go all the way back to the Burger King parking lot. So just be prepared to wait. I've attached some pictures of my keto drinks just in case anyone here is on keto also. I love the stevia sugar because it doesn't have a bitter aftertaste and makes my drink super sweet! read more

See all

Stopped by Starbucks for a simple order of a white hot chocolate, made with oatmilk and no whip cream, a very simple drink. Let me start by saying that the lady at the window was nice and polite. Now to the drink, one word TERRIBLE. You'd think something as simple as a hot chocolate would be easy. The drink tasted like water with a hint of chocolate and clearly wasn't made with Oatmilk. The one thing that was right...no whip cream! My husband's order also tasted like a watered down coffee! read more

Very busy this morning however they have a great team and outstanding Manager, put my order in and 3 min later Chai Hot latte Venti ready to go, they treat you like family always greeting with a smile, the drive thur also busy but they are on their game today almost no wait!!!! Oh!!!! They have a huge collection of cups and tumblers, I bought two, beautiful! read more

See all

I asked for a caramel Crumbl cookie and they gave me cookies and cream. I asked them to remake it again and they just dumped it out and put it in and the scraps of it were left and I drink it and bc they didn't care so why am I going to go again if they don't know how to make it right it ruined my day I didn't wanna go back again read more

Very typical Starbucks. Staff was nice and drinks were okay. Line was kind of long but did get my drink eventually. Place was clean and people seem to be following Covid guidelines. Of course I went with my standard Caramel Frap! Made to my preference! read more

Pulled in after freeway to get a cuppa coffee. Got in line with no one ahead of me at 9:57. And play turned off the lights and decided to close early. They saw me but refused to look out the window. I wasn't asking him to stay up late I just wanted a cuppa coffee and I was there before closing time. Rude rude rude. Closing shift July 20th 2022. What goes around comes around read more

Ok, with the ratings this place has, I understand why the low stars...the drinks always comes out perfect or lacking of flavors like lotto! Most of the time, not sweet enough or lacking coffee in my drink but this place is so close to the freeway and close to my families place! Come on now...get it right all the time! The best feature of this place is they have a drive-thru... it's rare to have one in a Starbucks but this drive-thru is slow so I mainly go inside! The staff are ok most of the time or doesn't pay attention to you even though you are standing there to be serviced. I will just have to take my chances still with this place. Good thing, I am not here that often! [161/100] read more

Starbucks - Coffee & Tea Near Me - Hercules, California

See all

Two stars because the staff is friendly but this has to be the slowest starbucks for miles even though they had 6 people working behind the counter and they were not busy! There was also a person who was not in uniform behind counter distracting the employees while she chatted away. Where was the shift supervisor to tell her that she needs to not be there? I did a mobile app order from my car for a non-fat latte and a Danish. 5 mins past the estimated time for the order to be ready (so 20 mins after the order is placed)- I walk in to see no drink or Danish in the mobile order space. Stood there waiting to make eye contact with anyone behind the counter- nope! No eye contact. Finally, spoke up and asked about my order. The drink was sitting in the drive thru area. The guy handed me my drink. I asked for my Danish and he yells to the Cashier about it. After some back and forth- the cashier puts the Danish in the oven to be warmed. 30 mins after I placed my order- I have my coffee and Danish. I would not come here if I was in a hurry or on my way to work. They need a shift supervisor to keep them on task!! read more