I asked for a caramel Crumbl cookie and they gave me cookies and cream. I asked them to remake it again and they just dumped it out and put it in and the scraps of it were left and I drink it and bc they didn't care so why am I going to go again if they don't know how to make it right it ruined my day I didn't wanna go back again read more

So, I moved back to Crockett/rodeo area and started going to this Starbucks again daily. I have to say, they are actually outstanding, fast, friendly and make their drinks perfectly each time, their whole team is great, but especially the morning crew is honestly so amazing. This is a great Starbucks to stop at. read more

Starbucks - Coffee & Tea Near Me - Hercules, California

See all

This Starbucks continues to close earlier than their posted hours on the Starbucks app. Writing this at 9:33pm and store shows open until 10:00pm. Wasted well over half an hour driving there and then back home. Additionally, this isn't an isolated incident as this happened last week when we drove there. We understand it's a pandemic, however, how difficult is it to change the hours on the Starbucks app. They simply don't care enough and don't value other people's time. read more

I should have read the reviews before coming here. Let me also put a disclaimer that this is just for the drive thru. I've used the drive thru a few times and been disappointment almost everytime. The first time I ordered an Iced Matcha Green Tea Latte with Almond Milk, they thought I wanted a Matcha Lemonade with Almond Milk. Um, ew??? I had to repeat myself and they just kinda of said real quick "okay, see you around the corner" with out confirming it. So, I pulled up and they asked again if I wanted the Matcha Lemonade. I told them again that I wanted an Iced Latte and they made it real quick for me. When it was handed over, I noticed the powder was not mixed completely. To be fair, they had thought I wanted a different drink and made my Latte in a rush so I was like "eh, I can let that slide, we all make mistakes and my voice is on the quiet side". This past week I had to get gas at 76 and thought I'd give the drive thru another chance. This time they heard my order... But the powder was mixed WAY WORSE, if you even want to call it mixed. There was powder ALL OVER the lid! You could see a finger print from a barista in the Matcha powder. EW!!! When the drive thru worker gave me the drink, even she made a face at the lid like "ew". Honestly, just make the time and go to a local coffee place that actually cares about what they put out. East Bay Coffee Company in Pinole has a Matcha Latte is amazing and they actually mix it well. read more

Starbucks - If you look close enough, you can see clearly a FINGER PRINT on the lid that's COVERED in matcha powder. This is so sloppy. - Coffee & Tea Near Me - Hercules, California

See all

The broad taking orders right now is a rude b-word. I couldn't finish saying what I wanted to order and she immediately cut me off- "we don't have any of the items in stock to make it" in a rude rushing way. If you don't like your job, don't work here. I've never had an issue with the morning crew. Always with this one specific b-word. read more

I would like to give a shout out to Maggie! Anytime I come in the morning to pick up my venti chai latte she has a great has a smile on her face. Always so nice. read more

I have been a customer here for the past 5 years. While I did enjoy their drinks and service in the past, I can confidently say that this Starbucks has gone down in rating. Their drinks are hit or miss, with many times they got my order wrong. Waiting time is the main concern. Consistently I wait at least 20-30 minutes in the drive through, which is unacceptable. read more

I had to return a drink because it taste horrible so the young man asked someone to make me another type of drink and that taste even worse. They have no value in there product and a horrible attitude from the young lady probably because she made the first one and I told them it was horrible. I'm never coming back here again. read more

Why do you guys do what you guys want when we are paying customers , i hope Peets Coffee has responsible workers and take your clients, you guys might want to think about that read more

Starbucks - Coffee & Tea Near Me - Hercules, California

See all

I can see why the rating is so low here. 6 people behind the counter and no one in front of me. I waited 6 full minutes before one of them even acknowledged me to tell me they'd be with me shortly. Then they proceeded to service me with an attitude. Starbucks used to be so consistently pleasant. Not anymore. read more

Another business that needs to increase pay so that they have a complete, well trained & qualified staff that is able to provide the type of customer service that a happy and well-compensated employee can provide. Hourly, front-line should not be the scapegoats bearing the burden of management failures. read more

Came for a dirty chai with light ice. Barrista didn't even fill up the cup all the way with the drink and gave me hella ice. Bro what... read more

Starbucks - Coffee & Tea Near Me - Hercules, California

No drive through wait and employees very friendly. My order was correct, made quickly, and delicious.

This place is a joke! Don't even say good morning or anything. Yes they got rob but they're attitude is the same since they opened it's ridiculous, and that person who was at the window was totally not paying attention,. read more

Service is horrible ever since they remodeled this location has gone downhill. Drive thru slow as well as walk-in

Worse & worse Why am I waitin 10 minutes in a drive thru line for water Just water And you know I went inside last night .. again .. for water and a bottled drink ... And waited for 10 minutes - the poor lady in front of me was so annoyed. Again late on a Saturday evening with no one around. Idk no hope for this Starbucks read more

Good service. I ordered a passionfruit ice tea, hubby got a latte. The place sure was dirty. Windows Floors, Counter window, looked like they hadn't washed them in months. Very unsanitary. read more

They need to reconsider who they put taking orders and maybe retrain them in good customer service. I'm not one to write reviews, especially bad ones, but I was greeted by the rudest barista this morning. I get that it's early but that's no excuse to be rude and sarcastic to a customer asking simple questions about the menu. Luckily the person at the window was nicer and made the experience a bit better. They used to have great baristas here that were so nice and professional but lately I haven't been getting that. read more

Uhh please avoid this starbucks. Customer service sucks, it felt like we were talking to ourselves. The drinks were so gross and bitter. Please go to another starbucks. read more

Review #086 - 2016 Back in the days, when I used to live in Rodeo...which is about 2 minutes drive away from this Starbucks, this was my daily go-to spot. After I moved to San Pablo, it became my weekend spot. Now that I've moved a little further out, I probably end up here about once or twice a month, at the most. I've never encountered any problem at this location and it is very close to my brother's house, but by the time I make it out this way, it's usually pretty late so I've already had my coffee from my local Starbucks. However, on the many occasions that I do make it to this location, I've always experienced quick & good service. Although, I have to say that this particular location's drive-thru is always busy no matter what time of day because it is right off the freeway entrance/exit. read more

Starbucks - Coffee & Tea Near Me - Hercules, California

Starbucks app had holiday hours thru 3pm. Staff closed early. Shame. Saw staff through windows cleaning up. Four other customers showed up to same disappointment. read more

Went to go get a drink while I waited for my clothes to dry. Ended waiting a little while for my drink and ended ended up having a conversation with this man. I glanced at his name tag and I think it said "Nate". Nate was nice, personable and really made me forget that I was waiting on my order. Amazing customer service, will definitely be back to see my boy read more

This place is a joke I live right down the street from them I like too go too Starbuck on my days off but I have too always go else we're every single time I go there they always mess up on my order and Laura the manager is never there and Jaime always has a excuse for the mess up drinks mind you starbucks isn't cheap don't go there if you value your money guarantee they will mess up you drinks worst service ever read more

I gave them a 2nd chance after a year ago i got sick from a drink they prepared. People here are rude, tgey might possibly be poisoning males and discounting females. Sexist place. Highly unrecomended after a nasty experience. My mustache smelled like cheese for 2 days, I COULDN'T WASH THE SMELL from the odor of the "whipped cream" sounds like a hilarious review bit don't order the strawberry frappe. Horrible. My stomach still hurts 1 week later. Horrible experience. Almost certain I was poisoned. Drinks aren't supposed to hurt or smell. *soft cries and muttering whispers of fury under breath/angry disgruntled emoji* read more

Great service and very quick. Friendly baristas! Clean bathrooms! Good pit stop! We will be back next time we are in the area read more

Starbucks - We needed a break from the insane traffic!! - Coffee & Tea Near Me - Hercules, California

They open at 4:30am I came at 8:30AM on my commute from sf to sacramento and ordered pumpkin bread. Was told at the window they recommend I warm it because it's frozen.. FROZEN!? They were open for four hours prior to my arrival plus I received it still ice cold after "warming" it read more

I'm convinced that they employee the dumbest people possible. Idk how my mobile order was given away to someone in the drive thru. They remade my drink & it wasn't even what I ordered. Never going here again. The store wasn't even busy.. read more

Like all the other reviews on here, by far the worst starbucks i've came to. I have came here many times & its always the same. Last week, i've ordered my regular drink. Came to the window & they handed me the wrong drink. I did pay for it before they handed it to me but she never told me the price of that drink that day. After i told them its the wrong drink they claimed they gave me a refund but never did. Whatever. They never have any breakfast in stock or its always cold when they hand it to me at the window. Always very rude while ordering, everyone has an attitude here but of course i try to make their day better. ive noticed i seen many different people working there every time. Anyways, i would rather drive an exit away to go to the pinole starbucks instead. Better service & my drinks taste way better. read more

I keep coming back because its convenient & close to home but they always mess up our order & the drive thru line is always ridiculous! Oh & the lady making my drinks wasn't wearing a mask when I decided to go in to pick up my mobile order....which I had to wait for for an extra 15 mins! read more

All I I can say is that it'll be nice to prioritize the people in the store. six people standing in line for 10 minutes and nobody has gotten to give their order yet. Too focused on drive-through line read more

This location constantly disappoints. Came today thinking maybe it had improved since I stopped coming a year ago. Same issues. Ordered in the drive thru when I got to the window they missed one of my four items. I mentioned it nicely, they acted confused and the girl who took my order rudely acted like I was adding it to my order last minute. What happened to Starbucks giving the best customer service and "the customer is always right". Once making the drink they missed originally, they told me have a good day and tried to let me leave without handing me the food item I ordered. To top it all off the caramel frap came without the caramel drizzle inside the cup. I think we can all agree that is the best part! Here the thing. I get that orders get mixed up. People make mistakes. But instead of being defensive and trying to throw your not a big deal mistake onto the customer and coming back with attitude. Just fix it and I would instead be writing a review about you're wonderful customer service. Sadly this location is just lacking, maybe it's management or maybe they just need to let some people go. I feel I also need to mention that every time I've walked into this location it is filthy. An all around disappointment. Pinole is not too much further, I suggest going there. Better customer service and clean. read more

Efficient morning line was was truckin' along like a conveyor belt... just the way I like it when I want no delay in my commute and pre-meditated AM plans for timing! Hot hot coffee and nice morning atmosphere... business power breakfasts, chats, people hoping to wake up. Next to Kinders.. you're going to have to enter that strip mall with the Jack In the Box at least halfway before spotting it if coming off Willow. And hey, I never knew that they had a small drive-thru! Imagine that.... read more

Keenan made a tasty huge iced green tea w/ peach syrup in my reuse able cup & put extra stickers on my iced coffee/tea card ‼ I got there close to closing & he was so patient, friendly & so helpful- no rush, no pressure, no attitude, & even waited for me to go get my reuseable cup‼ I'm definitely a fan‼ Another time I wanted a toffee cookie but they were cleared out already - but Courtney offered me a choc chip & even warmed it for me Very nice end to my day: a warm chocolate chip cookie read more

This morning I stopped at this location the lady at the drive thru is very sarcastic as I was paying she asked if I would like to leave a tip I did answer I just taped what I choose she gave me my card and said Have a Fantastic day I answered she pushed her head out of the window and rolled her eyes to say your welcome very sarcastically this is not the first time. I didn't want to think it but I believe there is some bias in the way she expresses herself. read more

I'm giving them 2 stars for having a drive thru and easy freeway access. But, most of the staff here is rude/dismissive/inefficient. The condiment bar was dirty with spilled coffee and creamer, and out of napkins and the half n half carafe was empty. Also, their manager and staff do not understand Starbucks' refill policy, and even when shown information from their own website, continue to argue. read more

Mobile order placed for two green tea lattes. Arrived and waited at mobile pick up area. I'm obviously waiting for my drinks that I see are both ready on the counter but not within reach . As I stand there, Nobody stops to help me. I'm about to go to the cashier and ask about my mobile order. A line starts to form. After waiting about 5 min, I begin to get irritated and then I get noticed. Finally get my drinks. Manager please review footage on 3/29 between 12:30-12:35. You will see me sit down by the entrance typing this yelp review read more

Well I got a green tea match latte ICED and tried giving it to me hot and ontop of that didn't hear what I had said at the drive thru isn't that why you repeat the order or ask your cx to repeat?only got a sorry instead of receiving that drink coupon for their f up smh. Ontop of that i have to try and mix this while driving?! read more

Starbucks - Coffee & Tea Near Me - Hercules, California

Just moved to neighborhood. Went to drive through today. I won't say what you employees did for me because I don't want people to take advantage. You know who you are and what you did , it made my day and I will forever be great full. Thank you again. You guys are the best!! read more

Pete the cashier seems lost this Sunday Morning. Took my order didn't ask for my name and 3 customers later my Coffee wasn't ready. Luckily I had asked John the Barrista Guy to see if he got my order and cup. It wasn't there went and asked Pete, guess what? He didn't even remember my order and had that looked like he was deer who saw headlights. John was quick enough to get my order and I was out the door. Pete needs more training or pay more attention to people and not worry about how many other people are in line. Already people are asking about their orders and he looks very flustered and confused. This would be a 4 star however because of Pete I have decided to make this a 2 star. The rest of the staff seems to be on top it. By the way...Drive thru is always packed so I recommend going in even if Pete is there. read more

My go to place to study when in the east bay. Friendly clean staff, open till 10pm and they don't stare you down if you come to study and not buy a drink. read more

Starbucks - BOGYF holiday drinks 2-5pm - Coffee & Tea Near Me - Hercules, California