I am extremely disappointed with my experience at Ziggi's Coffee in Sherwood. Unfortunately, this…read moreis the second time I've had issues here, and after today, I won't be coming back.
I ordered three drinks, and the problems started right away when I was overcharged. Thankfully, they corrected the price after I pointed it out. I was also under the impression that a Create Your Own Blender didn't include espresso shots because that's what a manager had previously told me a few months ago. Today I found out it actually comes with two shots already, so I had paid for two extra shots that I didn't need.
Then the drink order itself was wrong. My son received his small drink, but when they handed me my drink, it had caramel drizzle on top. I explained that my Campfire Blender comes with chocolate drizzle, not caramel, and that it looked like I had been given the wrong drink or the wrong size. Instead of listening, an employee in the back argued with me, insisting it was the correct drink.
At that point, I was frustrated and simply asked for a refund. Instead of processing it, the employee continued arguing about the drinks. I repeatedly said, "I just want my money back," but it felt like no one was listening. During the entire interaction, the male employee kept responding with "mmhmm," "yeah," and "okay" while I was speaking, which came across as dismissive and made it feel like he was not actually listening to what I was saying.
After several minutes, I was handed a refund receipt for only $5.70, even though I was owed $12.40. When I questioned it, I was told they couldn't print another receipt. They printed another slip showing the same amount, and I still wasn't given the full refund I was owed. It was incredibly frustrating and made me feel like my concerns didn't matter.
On top of that, I feel the employees working that morning should either go through additional training or be reconsidered for their positions, because they were not friendly and did not handle the situation professionally. At one point, we were even told not to get upset. I'm sorry, but anyone would get upset when they are not being properly refunded after repeatedly asking for it.
Customer service is about listening to your customers and resolving issues professionally, not arguing with them or dismissing them. This entire experience was stressful, unnecessary, and left me feeling completely disappointed.
This is now the second bad experience I've had at this location, and it's enough for me to take my business elsewhere. I won't be returning, and I can't recommend this location to others based on the poor customer service and how this situation was handled.
