On Dec 17 I ordered Gingerbread Latte which I didn't realize had so much caffeine. I'm not allowed to have any caffeine and I wanted a holiday drink. Managers Joey and Emily were so kind to adjust my order so I didn't have any caffeine and it still tasted great. I was happy going to work Love going to this Starbucks so friendly like my own joint in the show friends Thanks keep being awesome read more

Slow service and a frustrating experience overall. My order was incorrect even though I repeated it multiple times, so something clearly broke down at the register. The cashier may have been new or simply not hearing properly, but the result was the same--wrong order and wasted time. Customer service from the staff is not up to par and feels very inconsistent, regardless of whether the place is busy or not. I go to Starbucks not because the coffee is exceptional, but because the location is close and usually convenient--but lately even the convenience factor is slipping. This location needs to tighten up its order accuracy and customer attention, because right now it's falling short. read more

The 4 stars is because the employees let me hang out in the restaurant for a very long time doing work. Really the food and drink were very middle of the road. I ordered an egg nog latte and I have to say that was absolutely terrible. Probably the worst drink I've ever had at a coffee shop, but I had never had one so I wanted to try it. I also had an egg white and feta wrap. The hot food options are heated in a fancy microwave so they go cold pretty quickly. This feels like a healthier option, but wasn't anything that stood out. The inside of this Starbucks is really nice. A lot of bright light. And they keep it really clean. read more

Ok all Yelpers here comes the Keep It Real Guy so lets get after it! I have been to over 30 Starbucks locations, the product is the same in all locations. But this location has people lined up halfway to the front door sometimes, at this location for what ever reason everything comes out very slow! The slowest, with the poorest customer service that I have experienced! The reason you ask?? One answer, very poor Management! In fact where is the Management in the mornings? On both of my orders, they were never put through, when I spoke out then they were delivered to the couch where I was sitting. Management in store, District Manager, fix it!! That are your jobs!! if you do not know how to fix it, give your keys to the new Management!! Just Keeping It Real One star sorry!!!! read more

The enticing aroma of warmly roasted coffee beans and freshly baked pastries greets you as you walk inside this local Starbucks. It's tucked inside the Ventura blvd plaza along with other local shops like Sees candies, Amazon Fresh, and CVS. This Starbucks location is convenient for people who want to sit and relax & people watch. I also noticed a couple of people with their laptops working, it's a nice place to get a cup of coffee with a friend & catch up or for a casual date. The young man behind the counter was very friendly and took our order quickly. My friend got the new cranberry bliss bar. It's like a shortbread dessert covered in a cream cheese frosting with hint of orange and cranberry. That's a seasonal treat for cranberry lovers. They also had seasonal cake pops with teddy bears and Santa hats, chocolate chip cookies, and other savory snacks for those who are extra hungry. I got the skinny vanilla latte with oat milk, which I absolutely love. I think the only thing missing was the Barnes & Noble that used to be next-door but besides that it's a really nice location. I'm really grateful to have it here in the neighborhood. read more

Starbucks - Inside it is very calm and relaxing. - Coffee & Tea Near Me - Encino, California

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This Starbucks has a nice outside area if you want to get some sun and enjoy the ambiance. The inside is a decent size. It is usually busy, so sometimes it's hard to find a table. Otherwise the drinks are always good and consistent. read more

Starbucks - Coffee & Tea Near Me - Encino, California

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This Starbucks has become a Dog Park. I have a dog myself and I love him. But, it's not cool for the dog to lick the chips in display or to be a nuisance by barking at each other. If you dog lovers get offended, do be it. But respect of others should supersede your dog's freedom. read more

Starbucks - Is this a service dog? I don't think so. Starbucks has to decide if they will allow dogs or no. - Coffee & Tea Near Me - Encino, California

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I just wanted to write a line to thank the blonde barista that was working the cash register on Friday December 19th. My partner is currently in the hospital and I was having a terrible day and I came in to get my macchiato and she was just like a ray of sunshine. I don't remember her name but her energy was so positive and so kind that she instantly melted my stress and anxiety away. Whoever she is she needs a raise because she connects to her customers and is so genuine and kind and her taking the time to be present and positive made a world of difference in my day. Thank you so much!!! read more

I love this Starbucks location. It is centrally located to all the things I need to access when I'm in the Encino area. Their service is always spot on and lots of space to find a seat anytime of day. read more

Starbucks - customers in a coffee shop - Coffee & Tea Near Me - Encino, California

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Horrible experience. Jason the manager should be fired. Not holding his employees accountable and covering from them. An employee was talking with a woman at the register after 5 minutes taking personal things.I asked the cashier if I was able to order.The employees turned around very angry and called me rude and saying she was ordering.Which she never ordered anything. .Jason the manager lie and said she was ordering which is not true because I was right next to her and they were gossiping girls talk. The employees was rude,condescending and being biased against my race.The manager should learn how to make his employees be accountable and when they finished their shift should not hang around distracting the other employees. Horrible service,she didn't serve me and didn't let me used the bathroom. read more

There is one extremely rude barista there that seems intent on making sure the customer has a less and desirable experience. He seems especially disrespectful to senior citizens. I believe his name is Dan. This used to be one of my favorite Neighbourhood stops. I no longer want to go back. If you're over 50 I recommend you find a different Starbucks. read more

Was in the area this morning and stopped at this particular location. Coffee and pastries are on point. The barista has my coffee singing to my soul.!! Service was great location clean and staff was friendly. Now to get this day going. read more

Starbucks - Lavender oat latte with extra extra shot two scoops extra of lavender powder and cherry code foam. - Coffee & Tea Near Me - Encino, California

I rarely go to a Starbucks, I can't remember my last time to one of them. But this one is very nice, the outdoor area is pretty and charming, inviting you to enjoy a coffee and hang out, take a break. So I did! I took my blended mocha (they did a nice job with it) at one of the tables outside, enjoyed the water fountain and the drink. Great spot for people watching. Clean restroom, decent sized parking lot behind, decent service. A tad more European feel to this location, other could use this nice kind of decor! read more

Service food A. cons: not suitable use for wheel chairs . Atmosphere : fast service friendly staff

Just want to give everyone a heads up that there is an employee at this location that stole money off a gift card from a blind person and I am having issues with corporate to fix this situation. Be Careful all!!! RESPONSE TO YOUR GOOGLE RESPONSE: That is the number that we are calling in order to deal with the situation. Got nothing but the run around. Have 2 case numbers. The first was closed stating it was resolved. (Nothing was done). Still waiting on a response for the 2nd one because they prematurely closed the first one. Should have already given us the money that was stolen back, and fired your employee instead we are still waiting to hear back from someone... RESOLVED AFTER A MONTH AND HAVING TO GIVE A BAD REVIEW read more

I'm not a coffee drinker, but today I needed a quick snack and Starbucks was the closest place to grab one. I ordered a slice of the Iced Lemon Loaf. OMG!! It tasted like someone squeezed lemon on a mountain of sugar. This product was so disgustingly sweet, no wonder so many people have diabetes. Starbucks obviously does not care about the damage their products cause just how many money they make. Think about your health before choosing Starbucks. read more

I purchased coffee mug with credit card since the mug is not found often. I came to this location to repurchase it with gift cards that I had. Dillet helped me however, she was not attentive at all. I handed her gift cards not knowing the amount and her reply was " I don't know I just scan them" when I asked for the amount. She wasn't understanding I wanted to repurchase the mug with gift cards. Finally, she got it with an attitude and completed the transaction. Hopefully, they will have better training for their staff. I rather visit Starbucks located on Ventura and Louise because they at least acknowledge you when you walk in with pleasant attitude!!! read more

Super rude blond lady named Bethany asked for a fork and rolled her eyes . Didn't understand why when I asked nicely told her to take her time I understood it was busy but no need for that . read more

Come here a couple times every now and then. The service is always great. There's alot of seating and it's kept pretty clean. I usually sit outside it's just nicer with the waterfall. read more

So this is one of the worst things about Starbucks .10 drinks waiting for pick up and the person putting drinks out says a name so quietly in a loud place .Thats a huge problem.Because I see 20 people touching every one's drink to read the name and hopefully find their drink . What moron invented that system. Won't be ever coming back to Starbucks.Coffee bean has way better everything. read more

The service at this starbucks has been going down over the past years. Every time I order 20-30 minutes in advance my drink is still not ready when I show up. I have to wait another 10-15 minutes. What is the point of going to starbucks if I have to wait this long for a coffee? The manager is probably trying to show that the store is profitable by not hiring more people. Specially on a Saturday during a holiday weekend. When you know you are a busy store you hire more people. Only 1 girl was making hot drinks and 1 girl making cold drinks. The other 3 employees were either heating up food or cashier. I will stop going to this starbucks until they get their act together. Used to be my favorite Starbucks next to my house. Id rather drive down to Louise and pick up my drink. Have never had this happen at other starbucks locations. Even the downtown location thats 10 times busier than the Hayvenhurst location. read more

great drinks and service!! Nice location always clean and friendly staff. Will def return!

I asked for light ice, and half my drink is ice. Also every time i order, my drink is not full, and i havent even taken a sip yet. read more

Starbucks - Coffee & Tea Near Me - Encino, California

I miss the seating experience coffee shops had a few years back. Wanted to meet a friend here to catch up. It was ok. Not much seating but we lucked out and got a table. Service was good and it was clean. read more

Horrible customer service! I was coming from LA and stoped to buy a Starbucks and use the restroom. However that Starbucks didn't have a restroom so I drove further and stop at this Starbucks. I asked to please use the restroom the manager there say no I can't use the restroom. I explained my story and he didn't care. He was very rude too. I've been a loyal customer for many years and this is disappointing! read more

Delicious cake pops. Lots of people watching. Clean store and quick enough. The parking lot can get a little nuts so be careful out there friends! read more

Starbucks - Yummy yummy yummy yummy yummy ! You got that yummy yummy yummy yummy! - Coffee & Tea Near Me - Encino, California

What is up with this location? These women were walking around back there looking confused and lost. I get to the counter to order something I drink literally everyday and she had this friendly "ohhhh I dunnooo" reply about everything. Yes. I order this frequently. Add vanilla, sweetie. Her whole vibe was like I was asking her to get an ingredient only found on the moon. I just left. You go to other locations and they're moving and shaking and giving you suggestions. Train this location.... read more

I'm going to give it two stars for service cause they did have good workers there not ALL workers should be blamed over one persons fault. This place takes about 30 mins -45 mins if you wanna wait that long or not in a rush be my guest! Other than that there's this one guy here had attitude the entire time a nasty one too! He was getting upset at everybody that was bringing back a messed up order. Accidents happen shouldn't it be the customers that would be upset instead of the Bartista . This was just a pit spot won't be returning at all. read more

Amazing, I totally screwed up and ordered my coffee from a completely different Starbucks and when I asked about it, Bethany, who is amazing said no problem she would make it and she did right then and there, this is the customer service that the rest of LA is missing! Starbucks, pay attention to this girl she'll be running the show sooner than you think! Thanks again, Bethany you made my morning! read more

Starbucks - Venti 4 shot latte! - Coffee & Tea Near Me - Encino, California

I understand a business can decide whether they take $100 bills or not . The problem I have is I waited in a long line went to order two drinks and the lady tells me they can't take $100 ( If they had signs ) I wouldn't have wasted my time !! read more

Really great staff are working in this location. Extremely professional and hard working staff are making us happy to visit them and cheer everyone up to the best. Coffee is the same, but these incredible team are really nice. Outstanding and thank you for making this Starbucks enjoyable to visit. Highly recommended. Great service. read more

Starbucks - a woman sitting at a table in a coffee shop - Coffee & Tea Near Me - Encino, California

Stop storing your iced coffee in the same containers that stores the fruit flavored drinks! It ruins the taste of the iced coffee, leaving a cough syrup-like aftertaste. Disgusting. This is a common complaint and I'm surprised this location is still doing it. read more

Waited 30 minutes for simple coffee only to get the wrong one, it's not busy inside but these workers are on a strike or something. Can't get service can't get anything, don't waste your time here - go somewhere else read more

Skylar should be the manager! She gave me such exemplary service, I HAD to yelp her. You can tell she strives to provide GREAT customer service and that is what retains return business. She is FRIENDLY, ATTENTIVE, works well under pressure ( I seen her make drinks while busy) and is always trying to gracefully help the people just trying to get their morning boost. I had an issue with my food being delayed and she with ease, fixed it and remade my drink because she knew it was sitting there for a minute. Her care and efficiency is the reason people continue to come back to this location. 10/10 Service! read more

I mean usually Starbucks at best is mediocre coffee but this place sucks. I've never in my life have sent any food or drink back to be re made ever. That said I got a simple caramel macchiato cause I mean how do you mess that up but they basically gave me a hot cup milk. I asked them to remake it telling them what was wrk g with it and they made the same drink. You guys suck read more

Currently have been purchasing my morning coffee here. Drive a little further since alot of starbucks are closed. Health care worker needs coffee . (I pay guys) Everything has been great coffee is always ready and hot. Even in these trying times when its hard and living through a pandemic. I'm greatful and happy they are still open. Thank you for your hard work. read more

Best service I've ever had at Starbucks. Food came out quick but my drinks got stolen so they made me them again, rewarmed my cold food and even let me change my drink. They weren't annoyed or anything they seemed happy to do it for me. Skyler served me she was very helpful through the ordeal. read more

Starbucks - My drink - Coffee & Tea Near Me - Encino, California

This place is so hit or miss, but one thing is certain -- the modifications I ask for in my mobile orders are never made. Perhaps it's because they're usually busy, but the baristas at other heavy traffic locations never seem to have this issue and I'm just inclined to believe it's something else. I'm an "extra toppings, no to whipped cream" kind of girl, but I always end up with "light toppings, yes to whipped cream" here. If I have the time and the patience, I point it out immediately. If it's a glaring error, like I received something iced that was supposed to be a latte, I point it out. After all, the mobile order directions are printed as a label and stuck right on the cup. It's not as if I verbally told a barista and he/she didn't hear correctly or wrote the directions down in sloppy handwriting. That's the beauty of ordering through the app. If I ask for a correction, I end up waiting an additional 5 minutes for the drink to be remade. Most of the time, though, I just make a mental note and go (like I did during today's visit). Customers like me have probably enabled them over time, honestly. No biggie, because I've never received a drink that wasn't completely terrible and it's not a huge deal to me. I'm only here if I'm shopping nearby, or I don't frequent this location. I can't help but wonder, however, for the customers who ask for specific modifications due to various dietary allergies... It's a bit more serious for them. read more

Starbucks - New store hours, effective 1/1/18. - Coffee & Tea Near Me - Encino, California

I don't know why they did this but multiple times during my 10 minute visit, they repeatedly bunched up the orders incorrectly. Two people ordered different pastry items and they stacked the bags on top of each other so one person took both thinking it belonged to them. We bought four drinks and they paired a random drink next to mine. There's a whole counter space for them to put items. Why are random orders bunched and stacked together in one spot? It was creating confusion. Also the place looks unkept with crumbs/trash everywhere on the floor, chairs, and tables. Lastly, this is small but I ordered the macadamia nut cold brew and they mixed the drink so much the cold foam basically disappeared. It looked like another drink completely. No other location has done that. Weird vibes all around. read more

Place is more and more disappointing every-time I go in. First time they have attitude and I thought ok they're just having a bad day... but NO! The staff is horrible.. they have attitudes from cashiers to barista.. they're never friendly.. I go to Starbucks 1 to 2 time every single day but this place is seriously horrible! Waste of time and money to even go to this place You'd think since we are in an upscale area that they would be nicer, happier and more welcoming read more