Extremely rude and will not work with you if there's a problem with your order. They made the drink wrong, admitted it but pushed resolution back to DoorDash as they delivered it I called to let them know this was the second time in two days my order was made/delivered incorrectly. Why? Are the employees smoking crack? Nowhere does it say I want an iced coffee. I spoke to George who was very rude and although he admitted the mistake was theirs they can't do anything since I order thru DoorDash as I'm handicapped, and need it delivered to me but I need to get the correct item. I was met with total disregard and disrespect, told to order again and they'll make it correctly. Not impressed with thier customer conflict resolution at all read more

Starbucks - Cold iced Americano - Coffee & Tea Near Me - Elgin, Illinois

Tiffany and Devin make my day! Tgey are both so friendly and fun. Kudos to the hiring manager in these two! A+

In terms of drinks, a fairly standard Starbucks location that makes flavorful beverages at a premium price. Service is alright here, polite but efficient. The store itself is fairly clean and good enough to meet friends for a nice time socializing, but doesn't feel great to sit around for a long time (especially if you're working on your laptop and need plugs for power). The atmosphere is alright and drive through is fairly busy like most Starbucks. read more

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My husband and I came to Starbucks to get a drink and to do some work. We got an Iced coffee and peppermint hot chocolate. Condiments were available only at the cashier and were not at the condiment station. The drinks were on point, and this was a good place to work. I highly recommend Starbucks! read more

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Very kind and helpful people. My car battery died at like 9:30 at night past their working hours, and an employee there, named Gavin came and jumped my car. I'm very thankful for that kind help. read more

Order food with Uber eats and they see that a driver hasn't accepted order so Starbucks decided to make my order and let it sit there cold two sandwich that I always get are always cold Starbucks need to slow the down and prep food at a better time for hot meals to customer isn't fair that we pay to get delivered a cold fucken meal seriously read more

Very bad service , have no manner , often rude to customer , what make it worse , this store is located inside hospital , whare need to be treat with kindness and utmost respect. read more

They always shorted with something I want but they have one menu... And also they forgot put something what is on order Last time Wait for napkins 5-10 minutes... read more

This Starbucks is right by my house and my absolute favorite. The baristas are all so kind & hardworking. The manager is ESPECIALLY kind and you can tell he cares about his workers a lot. Even on the busiest days the line goes by as quickly as possible. I would never leave a review for a huge chain like Starbucks but this one deserves to be recognized for its service. read more

The drink it's is okay but I specified in my mobile order to add NO ice but they added EXTRA ice. I doubt they looked at the order itself so it's not that big of a deal for the ice. But beware that if your ordering a specific special drink it might not come out right. read more

This location has started to seriously disappoint. The drinks are always good but normally Starbucks has phenomenal customer service. I just walked in to 6 employees standing around gossiping, I said thank you for my drink and was completely ignored by everyone as they continued to gossip about shift coverage. Not classy. read more

best Starbucks ever! GO HERE IF YOU LIVE HERE!! Best drink ever is chocolaty chip frappe. read more

Starbucks - Coffee & Tea Near Me - Elgin, Illinois

I wish I could give this more stars! My dad and I come to this Starbucks almost once a week to order drinks for my family and I through drive thru. This is SUCH a great Starbucks. The drinks come out so quick regardless to how many you order. The workers are always friendly and sound like they're prepared and ecstatic to serve customers. read more

Generally speaking, I enjoy Starbucks. This one location however, has my knickers in a knot - so instead of the 4 star or 5 star I would accord a typical Starbucks store, this one gets a meager three - yes - they are simply, just A-OK - not worth going out of your way for, and perhaps, when resources are scarce, even to be avoided in favour of higher rated locations. On the surface my complaint seems so trivial, one might think it not worth complaining about. But after a year or so of the same, I've had enough. Were it not for the Panera bread next door, with Saturday morning egg souffles, I might take the ultimate consumer stand and never darken the door of this Starbucks location ever again. What is their great sin? They hide the little shakers of toppings (Chocolate, nutmeg, vanilla and cinamon) behind the counter. Every other location boldly places them on the stand with the stir sticks, napkins and honey. This location however, is so anal, they don't want their customers making a mess, so they keep them behind the counter. Isn't it wonderful that they are organized enough to make my life harder, so that theirs might be easier? Maybe I'm on a high-horse here (and using every cliche in the book, to boot), but I think - in an era were cost-cutting is king - that we have lost sight of how to provide great customer service. It's the little things like making someone's life easier, not harder, that differentiate great companies from not-so-great companies, and great locations from no-so-great locations. I propose this is a not-so-great location. I further propose that people stop supporting this location, unless you are so caffeine deprived as to make the long trip over to West Dundee, Algonquin, or Woodstock a hazard. Would I return? Unwillingly, when seduced by the lure of easy highway access, combined with egg souffles from next door. Would I recommend? No - there are other locations to go to (and other competitors to go to) nearby, so why support bad customer service. Just my humble opinion. Thanks for listening. Post review note: Hubby has started asking for the chocolate shaker. He puts it on his coffee, sprinkles some on the service counter, then marches it over to "put it away" where he thinks it should be. Ha-ha-ha. That's so obnoxious. Wonder if they'll get the hint. :-) Post-post review note (March 2011) - they've put the shakers out on the stand where they belong. Is this the power of Yelp, or simply a change (for the better) in management? We'll probably never know.) read more

This place takes forever every single time I come here. The line is always long and I always wait at least 10 minutes before I get my order.

They did remolding They get busy never any complaints with the drinks or menus Everyone is very friendly Tons of seating here read more

I like their Chai Tea Lattes, though I prefer it iced now that I've tried it warm that the weather is getting colder. They are RIDICULOUSLY busy in the mornings (a huge line of cars for the drive thru), though I managed to get it through it fast enough and the staff seems to be friendly enough. My major problem with this location is that there's just simply not enough parking. It doesn't matter what time of day I come (before work, during various times that could be considered "lunch," after work), there is never any parking, or maybe a space or two. Since Starbucks mainly serves a lot of the business customers, I understand everyone else is there when I am, and maybe it's fine at 8pm, but I think it is fundamentally ridiculous to have so little parking for a Panera/Starbucks. I understand there isn't really anything to do about it at this point, but it makes me hate going to either location. I don't want to have to fight for a parking spot to go in and pick up something for breakfast. read more

Stopped by this location on the way to church. Wanted a coffee but left cup at home. So I went in and spent $32.91 for a cup and coffee. Just to be told I had to take the cup home and wash it out first. I said I was on the way to church and only got the cup as I left mine at home. still said I had to take it home and wash it out. Home was about 15 miles away. How stupid can you be. Told them to keep the cup and got my money back. This is a first in all the years I have been buying Starbucks way to start my day off to a great start. read more

took forever to make our drinks even though it was not busy. They were all talking and joking around while we were waiting. Then, the workers forgot about one of our drinks just sitting on the bar unmade and when we reminded them they still continued to converse prolonging the drink wait. all the drinks tasted poorly made and watered down compared to how our orders normally taste. overall very frustrating and bad experience. we would have saved money and time just going to McDonald's and the drinks would've been made better too read more

Stellar. This a whole new level of incompetence. I guess I should start by saying that my drink was fine. Walked in to a relatively short line. I had a free drink, and asked to use it. I used the Starbucks app. As I'm walking away, my phone dings with my new balance, I was charged. Oh well, it happens. I'm waiting for my drink. All the people before and after go through. One guy sitting at the counter. Employee leans over and asks him if he is waiting for a drink, because they have no orders pending. He said yes and gave her his order. Hearing that, I went back up to the counter and asked the cashier if my drink may have been missed. She snottily said, no, that they were just very busy. I looked around but there was no one in the store except the gentleman exiting with his newly made drink. So I went up to the ladies making the drinks and asked if there was a Frappuccino in the line. They said no, we ran out of stickers. Sorry about that what did you want? So I re-ordered my Venti caramel frappuccino light. They bring me a small frapp.I then asked for the venti that I ordered, and then, to their credit, they made that. We won't be back. read more

This is your standard always-busy Starbucks. It lacks the speciality items like Reserve beans, but you can count on getting a good drink. Though generally very busy, it has a large parking lot that is never full, and the baristas work quickly. Seating is at a premium during busy hours, and it seems like there is always a long line in the drive thru. Also, due to the busyness, the place is a touch disheveled. read more

If you go inside its about as bad as any starbucks. It is wicked slow, takes forrrrrever to get your drink no matter what you order. From a drive through its always slammed in the mornings. I usually dont go to coffee places but sometimes i get a snack and decide to get a coffee. However the line usually goes pretty fast - at least compaired to the "dine in" Other wise drinks are good, foods pretty good. It is expensive which is annoying. Usually...just make it yourself at home and save yourself the money and time. read more

Starbucks - Iced vanilla coffee - Coffee & Tea Near Me - Elgin, Illinois

Simply will not come back to this store due to their incompetence in their staff. Glen is a manager who passively attacks me every-time I come to the store to order something. He then goes to the back of the store to talk bad about me. I am a paying customer and would come to this store every day for weeks on end. I will NOT come back to such a pathetic location. Glens incompetence and negative attitude is a direct cause of that! I'm switching to the starbucks on Randall in the meijer parking lot. read more

This review is pointed only at the 20-something dark haired, skinny, short gentleman working the window during my visit at about 11 AM today. I have been going to this location since the day it was opened, and never have I dealt with such a poor attitude as you exhibited today. I asked for "pup cups" for my two dogs that are 85 and 160 lbs, common sense would state that giving them cups small enough for them to swallow would not be a good idea, but since that didn't occur to you I politely asked for larger cups. Your snotty attitude over my simple request was completely out of line, and the tablespoon of whipped cream you put in there lost you a $2 tip on a $6 drink. I can only hope that the store manager either demands an attitude adjustment from you or finds someone more grateful for your job. read more

Will definitely bend over backwards to accommodate your order. I personally ask for Iced Peppermint Mocha, easy on the ice, no whip, nonfat milk, and a shot of espresso. They definitely deliver and are more than willing to redo your order if you ask nicely. They can get super super busy around 11am-1pm so if you do ask for a correction just know it could take a bit longer. read more

Been coming here for years because I work in the area and It doesn't matter if it's a.m or p.m the drive thru line is always several cars long out into the road. I have ordered on the app and gone inside and it's the same thing. Wall to wall people with several employees working. I don't know why it's the slowest Starbucks I've ever seen. I ordered a cappuccino that was filled half way up and was light as a feather. I should have turned around but I can't deal with that line again. I thought the convenience of the app was to run in grab your order and go but the order is on the back counter impossible for the customer to get at so still have to wait in line to get the persons attention to grab your order. Love Starbucks I'll go to every other one but this one from now on. read more

What's there not to like about this Starbucks location? They have a nice seating area indoors and outdoors with shade. The place is always clean and they get the order right. read more

This is my go to Starbucks and I am a daily visitor! They make my drinks perfectly every time. And every morning Kristen greets me with my mobile order ready and smiling face! I also work remotely from this Starbucks quite often. I commute downtown and often have meetings in the suburbs and need to spend the morning working somewhere. The redesigned space and access to outlets under the table is very convenient. read more

Love their customer service. Staff was very polite and nice to me. I think this is the best Starbucks I have been to hands down. Will return and recommend to others to come! read more

I dont understand why people cannot say thank you! I could not read the older woman's name tag, probably written sloppy on purpose, but I tell her what I want-she doesn't even say hi just stares at me for my order. She doesn't tell me a total and I have my app ready and she says 'I'm ready' so i scan and no thank you or anything! Oh but then an older man comes up and she says 'OH HI' and he gets the nice treatment! What?! Does she not like younger people!? read more

I dont do reviews that are negative unless it is repeat fail. I been here several time and last time was today at 11:34 am no sure who was handing out d drinks but for order of 3 lattes and iasked for cup holder i got lady to roll her eyes at me for asking for tray. i asked for bag for several sandwiches and other items purchased and again eyes rolled at me again. they wonder why no one tips? dont roll eyes at clients. Its not the first time but it will be last.. I wont gonto this location. Customer service is key and a smile goes a long way. read more

Coffee is generally consistent between Starbucks, The staff here seems nice and they do seem to maintain a steady traffic flow without many delays. read more

Great coffee obviously but just had the RUDEST drive through girl. Rude when I ordered. Rude when I picked up.

The baristas are friendly enough, and my tea was hot (but not too hot)....but I just can't get past how dirty this location is. Crumbs, wrappers, etc., all over the place. I think they're short-staffed, because the guys behind the counter are hustling with the drink-making. Maybe time to hire some more employees? read more

Lol again......happy and nice people need to be working for Starbucks. Hate this storefront! Location is great, people who work there.....not so much. read more

I LOVE Starbucks. But this particular one will make me go without my daily latte. I have been here a few times. On one particular occasion a male barista was openly making fun of a drive-thru customer, which was unprofessional and rude. Another time two of the gals were so busy chatting about their weekend dates that they didn't notice me for minutes (I was the only customer in there). It is always messy in there and in need of a major restocking. If you find yourself near this place in need of a coffee, hit the Panera that is literally next door or go to the one in West Dundee. read more

Great location! Friendly staff! They're always in a good mood and seem to really enjoy their jobs! Service is very fast especially thru the drive thru! read more

This has always been a solid location for me, in terms of getting my order right and being personable. That's about all I ask for.

On Wednesday I ordered my drink, they messed the order up.. so I went back in the drive. They REFUSED to take my piping hot coffee back and told me I would have to find a garbage can somewhere. I asked for the manager. The manager was not professional he laughed at me (i dont think he realized how he was coming off, maybe a nervous laugh??) and said per health policy he can't take the cup. My resolution was to drive and find a garbage OR go find parking and walk it in to them and they would take it at the cash register. The week before one of the younger employees spilled coffee all over the side of my car and my hand because the lid was not on. Instead of apologizing and offering a napkin.. she was more concerned that she was sticky and WALKED AWAY. This location is poorly ran... and has officially lost my business. read more

Go here if you want to wait 20 minutes for your (iced tea!!) mobile order while they clear the drive thru like their lives depend on it. 75% of staff dedicated to hammering drive thru and a long mobile string given to ONE person and another random manager person not actually doing anything but walking back and forth mumbling directives. This is the last time. I thought last 2 times were "just a fluke" due to volume. Just stop doing mobile, already. Or counter service because those folks were in the same boat. read more