Most who know me, know I am a lover of Starbucks. I been a Gold member for over 10 years. I have visited almost every Starbucks in Denver and also Summit and surrounding areas. This is all ironic because I DISLIKE COFFEE! HAHAHA!
However, I do love Chai! Many people I have known or currently know are friends who were/are Baristas. These are friends, neighbors etc... and I support my friends and family. I also do love the star challenges and have been playing them for years. I don't do much in the gaming way (electronics and such) but this is my adult way of enjoying things. Why am I sharing all this? To give you a background...
I am not one to be a 'karen' (though I have had my moments) and I like to give businesses and people the benefit of the doubt. However, I can only give so many chances. It took me calling Starbucks Corporate to then get a message to the District Manager (Melissa) who did follow up with a call and text messages, to find out why this Starbucks was SO disappointing!
I realize the Pandemic is a thing and has been in our lives for the last year...but that isn't a good excuse for EVERY TIME I HAVE VISITED IT IS CLOSED!!! Turns out the hours posted in the drive-thru were incorrect, along with on the website. They have now been corrected, or so I have been informed. I haven't been back to this location yet though to confirm. I went at least 3-4 times and each time closed, dark, no people. I am a night-owl, but I wasn't there late. The last time I went (the straw that broke the proverbial camels back) it was 6:26pm! Turns out this location closes at 6pm 7 days a week. TALK ABOUT EARLY CLOSING!!!
Now when I lived in Summit (for 15+ years), I was use to things closing early. I hated it. I prefer things open late compared to open early, but that is me. I am from Chicago originally and many things were open all night or very late/very early. However, this place is in the city and though it does open early (great for all you early birds), it is not open late.
Perhaps that is why the South Colorado Blvd Starbucks was a favorite for so many years! It was right next to a Barnes & Noble, along with a Game Stop (for my son's) and Tokyo Joe. It is an easy accessible location and large parking lot, plus open very late! When I say late, I mean midnight or later. I loved it too because nurses and doctors would come here on break, officers would come in on break, students would be studying, racers and car guru's too! You would get an assortment of various types of people! Robert was the manager and he did a fantastic job! Of course, this was pre-pandemic. I haven't seen a Starbucks open 24-7 in a very long time!! I don't think there is one in Colorado at all, though it is rumored there was one in Pueblo. Really? Pueblo?
So while I was contemplating giving this location like 1 star, I give it 3 because Melissa did reach out to me and corrected the issue. She also helped me get a special order (which I picked up today) for some of my favorite Red Velvet loafs and a breakfast sandwich. For those of you who do not know, there is a huge outage of breakfast items due to the weather in Texas. That is where all the Colorado Starbucks gets their product from, shipped in by truck. Kind of a mess. I feel more for the truck drivers and Baristas having to tell people time after time they are out. Heck, most drive-thru locations have signs on the intercom or menu or front door saying due to the weather in Texas, they have a major shortage. Way to go Melissa for rectifying a situation! I ended up going to my 2 favorite locations (as of the last couple years). 44th and Federal (SE Corner) and 52nd & Federal (NE Corner Arai area) to get my items. I may try this location again, not really sure. I am still a Starbucks customer, maybe not this location though. read more