Don't use the drive-thru!! I am a huge Starbucks fan, and truly appreciate their strong focus on customer service. But, I have never experienced a more disorganized Starbucks than when I use the drive through at this location, to the point if I'm in a hurry I actually opt for the Dunks drive through so I can avoid another bad experience at this Starbucks. There have been times I have waiting at least 5 minutes before anyone has acknowledged my presence at the intercom. So I assume the speaker is broken and proceed to the window to encounter a couple of confused and hurried workers. Other times I have had to repeat my order multiple times just for them to have it wrong when I get to the window. I guess I expect more Starbucks! Funny thing is...no issues whatsoever when you park and go inside (if you can score a parking spot). read more

Okay, okay... I was wrong. I've gone back numerous times since that review and my order has not been messed up once. I've been in and out with no issue. One of the baristas even memorized my drink and started it when I walked in so I wouldn't have to wait. Plus, it has a drive-thru which, although always packed, is convenient. I take back most of the horrendous things I said! I'm hooked! read more

One of the baristas here (she's not wearing a name tag) apparently hates taking customer orders, smiling, working and just life in general. This place is a sh*tshow. read more

My bread was hard as a rock and my pink drink didn't have any milk in it! I ordered a cold brew and it tasted funny.

Full disclosure, I am a dunks girl. But this is a good Starbucks for me when I visit family in the area. The staff is friendly and don't make a fuss out of me ordering with words like "small, medium and large." I don't recommend using the drive-thru though. Too much chaos! read more

Slow service, and they have gotten my order wrong 3 out of the 4 times I have been there.

The only reason I ever go to this Starbuck is location. The service is always slow and horrible most times I instantly regret doing at this one. This will be the last time for a very long time. I stop at a lot if different Starbucks as a truck driver and this one will not be one of them again. read more

We had to stop going to this one because they got our orders wrong more often than they got them right. I feel bad because it just feels like the staff is so underpaid, overworked, and understaffed. Hopefully reviews like this can give a light to corporate to pay more attention to each location and help them up their game. read more

I used to come here 4-5 times a week a few years ago. This place was a well-oiled machine. I don't recognize anyone these days that I used to know from this location. I came by last week and the drive-thru was slower than I've ever seen. Turns out they had a poor girl taking orders AND making the drinks. Knowing that, today I went in, ordered my drink, and they forgot to make it. After 10 minutes of waiting, I finally asked where it was. This Starbucks is a complete clusterf**k these days. Corporate needs to come down here and clean this mess up, it's locations like this that will ruin Starbucks' stellar reputation. read more

This place is a complete joke... Always lines, and waits... Drive-thru is slow as molasses and most orders received have to be remade.. All I ever order is what I think is a simple make, ice coffee w cream.. Staff is most often friendly but usually unapologetic for long waits.. Over 2O minutes in drive thru yesterday womp womp read more

The worst starbucks I've ever been to. I've watched them gossip (highly inappropriate, I've learned way more than I need to know about their co-workers than I ever wanted to) behind the counter while there's a line on way, way too many occasions. They'd rather play around rearranging a display than get rid of a line that's 5 deep. Seriously. Great location, terrible staff. read more

Dirtiest and most unkempt Starbucks I ever ventured into. Boxes on uncleaned, sticky, grimy table tops. Trash strewn around in the guest area and bathroom floor. Place was so awful, didn't dare try the coffee. They are doing a great job if they are looking to be shut down by the health department. A disgrace to the brand! read more

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Horrible experience. Staff rude. They stand around chatting, ignoring a long line Not at all knowledgeable about products. It appears they are not trained or supervised. Will never return read more

I love all Starbucks. The coffee is excellent. I was there on an evening that was very slow and the guy who waited on me was rude and jaded. Of all the Starbucks I have ever been to this was the first time I have ever encountered a rude employee. read more

Slow slow slow! This place is the slowest group ever! Makes me want to switch my coffee brand.

This Starbucks has a lot to improve upon, perhaps the other 300+ that I've visited set the bar too high, but up to 22 min in drive through line with only one car ahead of me who appeared to order 2 drinks, might have caused such a delay, oh and on another visit they mis charge me and then argue with me about whose fault it is, it actually more convenient to keep driving to the next one! read more

There's a reason why THIS Starbucks in particular is so highly rated. I'll tell you why, they make your drinks EXACTLY the same each time. I know that sounds like not a big deal but have you ever had, say, a pumpkin spice latte that comes out tasting differently every time? Here, you're guaranteed to have it taste the exact same, no matter who is manning the machines. I have to give them props for that. It's always clean and each employee is friendly. read more

The line is through the roof and it's taken 45 minutes for a drink. I can't even count the number of people annoyed in this store. They also ran out of coconut milk. I just spent $28 here with my family and the wait is ridiculous. read more

I have never experienced worse service in my life. There were probably 7 or 8 workers there when I came in and only about 3-4 were doing anything. They got my order all wrong. I waited for about 15-20 minutes for a egg and cheddar. Ridiculous. Never going back. read more

Slowest Starbucks ever. Tons of staff and people just stand around while the line gets crazy long.

On my recent visit to Starbucks in Dedham while sitting at the table drinking my coffee, I noticed the( barista) Quentin, was very rude to three different customers during the time I was there and each customer filed complaints about this person. to the assistant manager no action has been taken yet, he is still there pissing off customers, and the staff too! This is not the first time I have witnessed this individual being rude to customers, he was very rude to me at the drive thru on an earlier visit. The rest of the employees are great! They get 5 Stars from me. What I would like to know is why is this rude employee is still there? What is the manager doing about it. Too bad because I like Starbucks and this guy should given some good time off to fix his problem being rude to customers, maybe he should just be FIRED! Corporate are you reading this???? DO YOU CARE???? I would like to know what you are doing about this problem at this location???? read more

Seriously, my most favorite Starbucks ever! And I love me some Starbucks! The crew at this location sets this store apart from the rest. They make the perfect latte every time. They are friendly, in a good way. And they totally remember you. I feel like Norm going to Cheers. It is great! There is another Starbucks closer to my home, but I have to go to Dedham because they are the best! read more

The only reason I like going to this Starbucks location is that they have drive thru service. The line can be extremely long and service is very slow. The last time I was there I waited about 20 minutes from the end of the line to the time I finally got my drink. The only positive to that day was that my baby was able to have a nice long nap without me having to move him in and out of the car just so I can get my coffee fix. read more

Barista was really nice and patient. I'm not a big Starbucks person but she definitely helped me..

A new born + two working parents with stressful jobs = near infinite trips to this Starbucks location. It will be my home away from home, so I better damn well learn to love it. read more

Went inside to get drinks for myself and my kids- it is beyond filthy. Gum in the sides of the leather seats, wrappers and bits of food all over the floor. The drinks were good, but the lack of cleanliness makes it so I don't want to come back- it wasn't very busy so there's no excuse read more

Staff is friendly - drinks are always made right and are good. Thats when they are made. If you go through the drive through you are more likely to get your drink and not be forgotten. 1/2 the time they take my order and I will watch at least 3 people get their drink before I get mine and then have to speak up. This happens once or twice; accident. More than that and they need to pay better attention. I'll keep reaping on the free drink cards you give me to make up for it but I'd much rather receive my item quickly rather than making it a 20 minute Starbucks stop. ALSO - BEWARE!!!!!!!!!! DO NOT go here on a Saturday morning/early afternoon. It is a sideshow!!!!!!!!!!!!! So many cars and people trying to get coffee -- it will take you 20 min at least either way and in these situations people forget how to drive and will double park in front of your card blocking you in so you cant leave. Sorry Dedham -- I love you guys but I'd rather just go to the one in West Roxbury -- less f**k ups and less hassle. read more

Some, not all of the help were rude. Screwed up two of the orders right before mine and you guessed it they screwed up mine. Someone from corporate should shop this store. read more

One of my favorite drive thrus! Very friendly (and funny) staff. Sometimes the drive thru gets a little backed up but that is to be expected since there aren't alot of coffee drive thrus in this area. However, the positive attitude and friendly employees keep me coming back! read more

This is probably my favorite Starbucks in the area because of their amazing service! Every single time I hit the drive thru, their staff is welcoming and willing to answer any questions or customize my order. They've only messed up my drink order once and they were totally fine with exchanging my drink for the correct one. They're typically pretty quick in the drive thru and are always fabulous with my kids in the back seat! I'll continue to come to this Starbucks even if it's a little further out of my way, because you can't beat their super friendly customer service! read more

this place is a total nightmare. It's a disgusting mess, the employees are rude and sloppy, and they can't get orders right to save their lives. Someone seriously needs to shut this place down. read more

Service close to impeccable. Baristas are friendly, thorough, and really know their coffee stuff - which is not the case with many other Starbucks' that I've frequented over the years. I go in to order, and it seems even faster than doing drive-thru. read more

Very slow service at the drive thru but it is a nice location. I put up with the slow service if I am really in the mood for Starbucks but for the most part I avoid them and go elsewhere. Also their drive thru is awkwardly place and very inconvenient causing a lot traffic. read more

The Starbucks girl on Providence Highway, Dedham made my order - a iced Caramel Macchiato. she added the Caramel syrup on top of the whip cream. She added on one side and on one spot. So sloppy! I ain't going to take it as is, I had to ask another person to redo it! Starbucks is losing their service! read more

Starbucks - This iced caramel Macchiato from Starbucks on Providence Highway, Dedham! Bad service skill! - Coffee & Tea Near Me - Dedham, Massachusetts

I went there one day and they had buy one get a free ice tea day. What a rib off!!!!! I watch them they put half a glass of ice tea and half of glass of water!!!!! So you really were getting only one glass of tea split with water in two glasses rip off!!!!! Fraud!! On top of that when the employee waz putting the ice in the cups she used her hands and not a scoop!! Really!! Never go there again. I should contact the atty general and the board of health. Watch and see for yoyrself.ill never go there again!! read more

Worst Starbucks ever. People that work there are rude and no attention to getting drinks out. Waited 27 minutes for my drink. They suck.

The scraggly dude with the unkempt beard, black frames, and silly jiffy pop hat who works here just gave my wife a ration of shit in the parking lot because he had to re-do her drink and bring it out to us. He wanted to know why she changed it from a hot white mocha to an iced vanilla latte with one pump mocha. My wife has never in her life ordered a white mocha and she only drinks iced coffee. Maybe you fucked up, Sandalwood, ever think of that? Of course not. read more

Probably the worst Starbucks I have ever been to! Orders are always wrong, absolute slowest service I have ever seen. Prepare to wait forever whether in the drive thru or inside. I know Starbucks takes a little longer to begin with but this one needs major, major help! read more

Disaster but not necessarily the fault of the staff. It is such a poor design of the parking lot and drive through that I avoid going here. The drive thru fits about 4 cars before it backs up into the parking lot. Meaning empty parking spaces are blocked so you can't park your car and walk in and if you by chance got in a spot good luck getting out. You might be in your car for a while waiting to back out and leave but can't because you are blocked in by the line for drive thru. Either way your f***ed. Don't bother. read more

Long wait time here always but now they have become worse then dd, drinks are wrong sometime