called the store regarding an order and received hostile behavior for asking simple questions. not sure which barista answered the phone but the girl was giving me attitude for something that was not my fault and honestly the customer service was absurd. as someone who works in customer service u never talk to paying customers that way ever. otherwise when i walked in i was greeted by two male baristas who were very welcoming and my order was made correctly. read more

This is the bizarro Starbucks. It's dark, unkept and the employees are rude (no music?). Hello corporate?? I have to go to this Starbucks because of work and it is never a positive experience. You will never get a "Welcome to Starbucks" here, in fact you are lucky to even catch their attention long enough to order even though there are 5-7 people behind the counter. This store should be used to train future employees what not to do while working for Starbucks. One employee wiped her nose with her sleeve before making my coffee and I asked for another one because she wiped her nose. The women aggressively told me to get out of the store. Where is the manager? This place is always off. read more

So Starbucks. Consistency is key and this location is no exception. Staff was very nice and everything was made in a timely matter. I've recently started using the Starbucks app so that I can order from the car after I've parked, check some email and then go in and grab my goodies. Tables were clean and I had time to eat/drink there while I did a little bit of work between meetings read more

Starbucks - Coffee & Tea Near Me - Commack, New York

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We live in a world where I can write a review of a specific Starbucks location. How sad is that? Worse, we live in a world where someone might actually READ my review of a specific Starbucks location. What are you expecting to get out this review? Is your decision to patronize this particular Starbucks going to be impacted by a Yelp review where for the first hundred words or so I don't even talk about the Starbucks and instead speak existentially about the review itself. But anyway. This is probably the Starbucks of all the Starbuckses that I Starbucks the most. It's close to home, has plenty of outlets so I can plug in my laptop when I'm writing things other than Yelp reviews of Starbucks locations. I like the layout of this store. Some Starbucks locations can be confusing: Where do I place my order? Why is that seating area somewhat hidden? Why are there no outlets? (Keep in mind that I'm a very simple-minded person, so I do get confused by things like layouts of Starbucks locations.) It's a friendly staff here at this Starbucks location, though I've never had a problem with Starbucks staff anywhere. I guess if I had a complaint, and I never get through a day without one, it would be that it takes a little longer than average for orders to be fulfilled, even when there are half a dozen buzzing baristas packed behind the counter. The Starbucks arrived when they knocked down then built over a sad little strip mall that had a pizza place and a couple of other stores I can't remember. This new strip mall is a bit busier and livelier. There's a Chipotle, which replaced a knockoff version of a Chipotle, and a new and larger pizza restaurant. There used to be a pet store. The pet store had a couple of cats available for adoption. But the pet store closed. I don't know what happened to the cats. The strip mall is near the Long Island Expressway, so I often use the drive-thru when I'm about to start my journey, whether it's to NYC or to Stew Leonard's or to visit a girl who would eventually dump me (there was more than one). I even met a girl AT this Starbucks. She eventually dumped me, too. Between the cats whose whereabouts I don't know and all the women dumping me, this is starting to sound like a sad Starbucks review. But let me tell you, I have had many wonderful creative moments at this location. I've knocked out a ton of freelance writing, wrote several short stories, crafted parts of my one-day-I'll-finish-it novel, and even some songs for a mixtape I created. Oddly, I did not write this review at this Starbucks. But I wish I was there right now. So it's not all bad, you see. A Starbucks is always going to be a Starbucks. It's comes down to what YOU make of it, how you handle your Starbucks moments, and knowing which Starbucks moments you can control and which you can't, and taking ownership of what you can control and letting go of what you can't, that helps bring your Starbucks life into equilibrium rather than coffee chaos. As long as you don't let that latte burn your tongue. FOUR STARS read more

Starbucks - My usual view. In this case, it looks like someone left a latte on my car. - Coffee & Tea Near Me - Commack, New York

Love this location. Drive through is always fast or even when you go inside they are super nice. My go-to before work!

There's not enough kind words that I can say about the employees at this Starbucks. They're all so incredibly nice and welcoming. I come here almost every day on my mail route and they always greet me warmly even when they're busy. Reece is a top tier employee! read more

Ordered an iced latte tastes the same as pretty much any other location. Staff was friendly and nice. Nothing that stands out but nothing to complain about. read more

Once again some of the worst customer service there is. No greeting just a what do you want. Stuck up Starbucks for a stuck up time. Oh and there's eight people working here and they are all sloooow as poop. Too busy talking to each other. read more

Don't order the shaken espresso because they don't know how to make it. It will be all foam and ice with a splash of espresso. And they insist that that's how it's made, when every time I've ordered it it has never been like that. The girl was so rude when I said something about it and proceeded to fill the cup up with milk, which is not at all what I wanted. So annoyed and so uncalled for. So mad at how rude she was right off the bat!!! read more

Dang, so many haters reviewing this Starbucks, which surprises me because every time I come here I always think about how they have some of the nicest friendliest employees around. I always just get a grande Pike with coconut milk, so I guess you can't really screw that one up but it's always piping hot and delicious. I've actually never been inside this Starbucks so this review is only describing my drive thru experiences. (I cannot tell you how many people on Yelp send me messages giving me grief for reviewing chain coffee shops and gas stations but then I'm like, you are reading them so clearly you enjoy them) Not to get off topic just saying. Anyways, my orders have always been correct and the people at the window always greet you with a smile and a have a good night and I like that. Good customer service goes a long way. read more

10 stars. Service #1. I came here right after an extremely bad experience from another nearby Starbucks. I gotta say, it's worth a trip to this one if you're having a bad day in general. read more

The workers and friendly and usually my drinks are well made but I noticed this store particularly has SO many flies and gnats every time I come and it makes want to go somewhere else... read more

My absolute favorite Starbucks. Everyone at this location is kind, patient and courteous. My order is never wrong. I never wait when I Mobile order ahead. If there is a wait everyone apologizes. The environment is great for studying. read more

This is place is absolutely the worst. I ordered a pumpkin spiced latte this morning and they gave me less than half a cup and charged me 5 dollars. And I wish I could say this is the first time this has happened to me at this location but it's not. They do this every single time. And I understand sometimes the drink gets foamy on top but not enough to sell a customer less than half a cup of product. Absolutely disgusting and unprofessional. Will never be returning again. read more

Starbucks - Coffee & Tea Near Me - Commack, New York

I just purchased a drink from Starbucks and it was a huge disappointment. This seems to happen a lot with the salted caramel mocha. I was told by a barista friend that they probably don't put in toffee syrup. It's not sweet at all. It's super bitter even with ristretto shots and they didn't even put caramel or salt on top of the whip cream as you can see in the picture. I did not drink it and it was too late to go back. We also waited forever in the drive thru for our order even though it was just us ordering. There was no line. Im a gold member and this was a waste of money. read more

Starbucks - Coffee & Tea Near Me - Commack, New York

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Less chatting, more working Every single time no mater what everyone is chatting and laughing with each other and as a customer you feel like you're interrupting just to place an order. read more

I love coffee and I love Starbucks but what I don't love is when the barista doesn't cap the cup properly and my drink is too full and it spills all over the inside of my car door and my lap. Now I get to go about my day with coffee stains on my jeans. Thanks. read more

I've never been inside this location but there's never a long wait on the drive thru line. I pull up to the speaker, receive a friendly welcome, order my drink and it's always ready when I get to the window. The drive thru line is never too long and one of the fastest Starbucks I've been to. My drink is always made correctly which is always a good thing. read more

This starbucks is always better than any others in my area- in drink quality and in service! Tommy was super kind, friendly, and wonderful- He made my day! read more

Can't complain. This Starbucks is close to me, makes my drinks within a few minutes when I'm rushing in the morning, and has always been immensely helpful to any problems with my drink (hardly ever happens BTW). The staff is friendly and personable and I love coming here! A great atmosphere to study or chat with friends. read more

After visiting Chick-fil-A the day before, I came in to check out this newly opened Starbucks with a drive thru. There wasn't any signage of it opening soon, so it was surprising to see the new addition to this plaza. There are several fundamental issues to this location, however, even before stepping to the store. For one, the driving into the parking lot is a bit confusing; if you are going north on Commack road and turn too quickly, you'll end up going to the Hampton Inn. Secondly, the parking lot has only one entrance and one exit. Now this may not seem too bad but there's a catch, it's only one way for both, and they're not side by side, there is an island in the middle of the two which just makes the arrangement a bit awkward. The actual store itself is clean, open concept and has high ceilings which really makes for quite a nice atmosphere. Additionally, there are outlets next to practically every table in this store which is a plus if you're looking for a place to recharge and study. On to the coffee; unfortunately, the service I received for a quiet Wednesday afternoon was very lackluster. I initially had ordered a tall Blonde brewed coffee, which should be pretty simple. The barista told me that they had ran out, but they could do a pour over, or alternatively, take the pike instead. I opted for the latter since I thought it would be faster. That's where I was very wrong. I stood there for about 10 minutes waiting for my coffee to be brewed. As it turned out, the barista had misinformed me, and it seemed that the pike had ran out, as well. I had realized this after the 5 minute mark of waiting, that they just started grinding the beans then started to brew it shortly after. I am typically very reasonable but it was frustrating to wait, and not even hear an apology for the wait time or at least an acknowledgment that there was a miscommunication. Hopefully, I can chalk this up to an adjustment to the new store, or inexperienced staff. read more

Starbucks - The counter and entrance to the store - Coffee & Tea Near Me - Commack, New York

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Drive thru is quick however this is now the third time my coffee was not filled all the way. I ordered a venti and it was 3/4 filled. They need to either fill the cup or lower their prices. Next time I will check before pulling away. read more

Starbucks - Coffee & Tea Near Me - Commack, New York

Worst Starbucks in the world they got my order wrong i asked for a regular mocha NOT A WHITE MOCHA they had an attitude when I told them it was the wrong drink. Both of the ladies started to raise their voice and giving mean looks. I'm sodium but if i am paying 6 dollars for a cup of coffee i would like it to be right. I wouldn't of mind at all waited for them to make the right one. I will never be going to this one again. read more

Constantly attempting to pass a double for a quad. I have to send my espresso back regularly. So much so that I stopped frequenting this location even though it is convenient on the way to work. Unfortunately today I had no choice but to go to this location and right on time they short me.... So the girl on the register just send sorry and have a good day and the barista that I'm constantly correcting is looking in like she already knows I'm going to complain....instead I pay drive off. For a company that makes billions world wide you would think they would teach their employees to pour heavy and not light...but that business for you read more

Good coffee as you'd expect from a Starbucks. But the staff is very slow. Think this is the longest I've ever waited for a Frappuccino (10-15 minutes) read more

Best starbuck experience ever. The staff is friendly, knowledgeable and hardworking.

I don't like to complain but this is one of the worst Starbucks I've ever tried. The drinks always taste different. They get orders wrong. Miss label items. Even the coffee sleeves were all wet since they keep them next to a sink that's used to wash things near the pickup counter. No excuse for that. If the employees don't want to do the job right they should quit. I spend a lot of money at Starbucks so I want to relax. Hard to do here. It's a newer location so I gave it a few chances but half the time something is wrong. That's way too much. read more

Delanna is a huge asset...she is helpful , pleasant and has great customer service skills read more

Starbucks - Nice and roomy and friendly - Coffee & Tea Near Me - Commack, New York

This is the 3rd time I ordered trenta size drink from this location. Strawberry acai refresher at 1st, Cool lime refresher 2nd, just now Pina colada tea infusion. "STOP WATERING DOWN MY DRINK!!!!" That or start to train your staff again to make trenta size drinks or yet "STOP PUTTING A VENTI SIZE AMOUNT OF DRINK IN A TRENTA CUP && FILLING IT UP WITH ICE." Thanks for opening a branch close to me but forget it. I'm going back to the Deer Park location. read more

Worst Starbucks experience ever!! I would give it 0 starts if I could. The staff was extremely rude, especially the girl with the pink hair. They messed up my order and when I kindly told her that it wasn't right, she had the biggest attitude and treated me like complete shit for no reason. I never write reviews and would never say anything negative about anyone but I felt so disrespected when I didn't even say anything in a rude or unkind manner. So she had absolutely no reason to treat me in such a way. Save yourself from being disrespected and just go to another Starbucks!!! read more

Nothing beats the Starbucks on Commack Road/Henry Street. The staff is phenomenal: extremely courteous and friendly. Many of the staff will learn your name and order as you keep returning. Some may even become your friend. When one of the staff forgot to make my sandwich, he gave me a $5 credit telling me that he's aware of loyalty to this Starbucks. It's truly second to none! This Starbucks has an amazing atmosphere perfect for studying, having a meeting, or just enjoying a cup of coffee during your day. Give it a try you won't regret it. read more

My wife and I always visit this Starbucks and always get greeted with warm welcomes. Forgive me if I do not spell their names correctly, but Nick, Fernana, and Nija are so warm and generous, and not to just my wife and I but to all of the customers while I am there. I remember asking Nija if she could add extra cinnamon to my coffee and instead of piling the cinnamon on top she was very kind and took care of my drink and put it in before brewing my espresso. While she was making my coffee, one customer was extremely rude to the young lady and without questions or bickering back and forth with him, Nija made the drink and apologized for the mistake and gave him some sort of gift card for his next visit and the drink would be on the house. Even though she was wearing a mask, she was smiling and entertaining customers the whole time, not because she had to but because she wanted to. Nick is always loud and warm when greeting customers and aims to please. Fernana, is always very chipper, she makes my drinks pretty often as well. When I happen to come later in the night and go through the drive-through, she is always energetic and makes small talk. Those are the kind of people that should be in the hospitality business. I am sad to say that I have never met a more rude barista than the one I have encountered, Erica. She is very nasty and all-around a rude person. I will be calling to speak with a manager about her or higher up. She thought I could not hear her under her mask as she was talking to another worker about my drink. She was yelling at me and said "no you did not order a decaf, I heard you say your order." I can only have decaf for health reasons and she made me a regular latte. I am not one to complain or leave yelp reviews but this was absurd. She said verbatim, "This dumb old man, did not (f word) ask for decaf." If that is not rude then I don't know what is. I do not speak for the entire company but surely for this location. I can not believe they let her speak in this manner. It was Christmas Eve, have some holiday spirit, but most importantly has some respect for customers, especially ones that are at your store every day. read more

Jade. Jade. Jade! I wanted to try out the "New" Starbucks. Coffee isn't something I put TOO much thought into, but this particular night, I went there with the sole purpose of treating myself to my free birthday drink from the Starbucks app. It was relatively slow, and I noticed 3 young ladies behind the counter who all went out of their way to greet me. Which ended up becoming a pleasant exchange of small talk. Jade was the one who was at the registered and listened to me squeal like a kid at Christmas about my free drink and talked to me a little about what I should get. After deciding on my drink, Jade informed me that the time to use my voucher had expired. Bummer. I wasn't going to leave empty handed so I just ordered my drink with the expectation of paying normal price. Jade informed me that she was not charging me for my drink and wished me a happy birthday! A free coffee might not be the biggest deal in the world, but taking 30 seconds to relate to an other human is becoming alarmingly more uncommon. Thank you for your pleasant service! I've already been back, and have had no issues. I haven't seen Jade again, but I usually ask if she's around just to say hello! Much luck, and success! read more

Worst Starbucks ever. I never heard of a starbucks that stopped making coffee one hour befor they close. Also service is terrible and always out of cold brew. Management is horrible. read more