I come to this location frequently, but my experience has been inconsistent. My drink is often made differently, even though I order the same thing each time.
I've also had multiple instances where I placed a mobile order, arrived to pick it up, and found no staff present with a sign saying "On break." I fully support employees taking breaks; however, the mobile ordering system should be turned off during that time. If I place an order in advance, I don't expect to wait an additional 10-15 minutes after arriving.
Additionally, after I politely asked whether my drink was being made with a quad shot (as paid for and requested), my Caramel Macchiato has since been made twice with no caramel at all. The drink tastes like a plain coffee, which is disappointing given the cost is over $7 for a drink that isn't prepared correctly.
I normally don't leave complaints, but after addressing this in person and continuing to have the same issues, I felt it was worth noting. I hope consistency and order management can be improved going forward. read more