We came through today with only one car ahead of us in the drive-thru. We ordered an Iced Venti Chai Tea Latte (easy on the ice), an iced grande caramel macchiato, a spinach feta wrap and a spicy chorizo sandwich. The barista who took our order at the drive thru screen was cheerful but a little distracted, asking us to repeat the iced chai tea latte (easy on the ice) order. Last time we were in we were told the Iced Chai Tea Latte was one of the barista's favorite drinks to make because it isn't too complicated... so I didn't think asking for light ice would be a complicated request (my partner who ordered the drink detests asking for "special requests" but I thought I'd risk it since the ice really waters down the drink fast). No problem though, because I repeated it once and finished the order and we pulled around. There was one car ahead of us - one of those white panel vans. It took a few minutes but we pulled forward, were cheerfully greeted, and paid. The Venti Iced Chai came out first, and it had a full scoop of ice in it, despite the label even saying "light ice". My partner grumbled a little but didn't want me to say anything. Okay fine. We waited another minute or two and got our sandwiches, but still no Iced Grande Caramel Macchiato. At that point both the barista working the register and espresso machine disappear. About 20-30 seconds later our barista came back and I see her squeezing a metric ton of caramel into a venti cup full of milk and ice. She dumps a couple of shots on top and leans out the window with the finished drink, apologizing that they "started making a grande by accident"... and did we want the free grande drink for someone else? I looked at her blankly and explained I had ordered a grande, but I went ahead and took the venti drink. At this point I look at my partner and mention not only had she failed to make my drink correctly, but the Iced Chai was also full of ice. The barista (who I won't mention by name out of courtesy) offered to make the drink again, but we were in a hurry by this point and worried the trip was going to take longer. I shrugged and said no thank you, but I thought she should know. At this point her attitude shifted and she gave me a blank look back and a shrugs. "Okayyy," is the reply. Not a genuine and sincere I'm sorry, not thank you for telling us. Just a blank stare and a shrug. I've worked as a Starbucks barista and know customers can be a total pain. But I was trained during the company's "third place" initiative circa 2007, and I can't imagine that sort of attitude ever being acceptable. We've had a few hiccups the last few times we've been through but it seems to be getting worse in terms of baristas really focusing on customer service, drink quality, and timeliness. This Starbucks is conveniently located and generally faster than the one by my work (Greenback near Sunrise), but I'm hesitant to rely on them during my commute again. read more

Standard starbucks, except tighter, cramped seating arrangements. As noted, few parking spots. The AC here seems cooler than in other places. Wi-Fi is slower than at other starbucks. Outdoor seating area is in a shaded spot and surrounded by attractive landscaping. Look to the next driveway for Madison Station Café. It's been in business 20 years, has more spacious seating, real food made in their open kitchen, and free Wi-Fi as well. read more

Fast and friendly service at the drive through. I'm not a coffee drinker, so I ordered a Very Berry drink and asked for them to go light on the ice (I don't like paying for a cup of ice and a few drops of the actual drink). They listened and my drink wasn't 99% ice cubes - yay! read more

This location is decent at best. Very very very slow drive thru line killed it for me:(

This Starbucks needs to have a better customer service. Mary the supervisor has a bad attitude and is no where a good example of good customer service. She is plain rude and talks with attitude and looks like she wants to attack you. Unfortunately, I will not be visiting this location anymore. They need to hire staff with great friendly customer service. We are paying for our drinks, they are making money off of us. We bring in the business and they need to treat us with respect and great service. Starbucks, you need to take mary the supervisor out of your company!!!! read more

i think her name is Lupe, but she rung me up for my drink and absolutely made my day! i was having a rough morning before this. thank you Lupe read more

Starbucks - Coffee & Tea Near Me - Carmichael, California

Delicious. Fast. Friendly. Perfection every time! I love this particular Starbucks! The staff is always so friendly and I'm never waiting long for my coffee. I drive out of my way to come to this one. read more

Yesterday was my first time in this location. The service I received was excellent. The guys that work there are very friendly. Can't say more about the coffee.. hey, it's Starbucks! lol I agree with some people here, the parking kinda sucks but there's a big parking lot next to the store which is only a few steps away. I'll definitely going back there when I'm in the area. :) read more

I come to this drive thru almost every morning on my way home from class. Normally I always have my drinks made right, a Flat White w/ 6 pumps of vanilla and I get my bf a White chocolate mocha w/ no whip, hot Today for some reason (I don't know if it was cause their drive thru line was swamped) they made my drinks HORRIBLE. I got home and me and my bf took a sip of our drinks and were immediately disgusted by the taste. His had no flavor of "white chocolate" and even though I payed for 6 extra pumps, I did not taste an ounce of vanilla. I was so annoyed because 1) I had just gotten home and live a ways down the road and 2) I had no time to go back to get it remade because I had to leave for work in less than 15 minutes. I called them to complain and spoke to a woman named Nicole. I was just going to ask for my money back, but the person I spoke to (Nicole) was very nice to me the whole time and didn't even question what I had to say. All she asked was my name, the drinks I had made, and what time I would be off work. I was very please with how the situation was handled. It was very professional and she was very kind. I just got home from having my drinks remade, and the staff members were very nice and friendly about it. I wanted to leave a review to show their quality in professionalism and wanted to thank them for their service. I will still continue to come to this place. I see the reviews below and people complain about the parking and just dumb shit that doesn't involve the service/customer service aspect, so basically, long story short...I just wanted to tell you guys that I appreciated what you guys did for me today. I know it sounds like a dumb rant, but $10 is a lot to a broke student! Stay awesome guys. read more

Consistently this staff misses mobile orders, is in no hurry ever, and seem to be some sort of SNL spoof store of all the idiot Starbucks workers! And to the manager who said to call corporate to complain ... I did and got a $25 credit that won't be spent at this store! read more

The other day my sister and I came here in between a girls day of shopping. They got our drinks correct and they were friendly and quick!

Best in the area by far. Love the mood, The baristas are all very friendly. Its a nice little place that is usually quiet with great selection of music that you can go to with family and have a great time. Though during finals week for college students it can get crowded. read more

Very very poor service today. Walked in and ordered my drink, they asked me what my name was, I said "sexy"... Sincerely thought I was joking around. Got my drink. 10 minutes later the supervisor came out and said I made one of her Baristas very uncomfortable... It's a pretty sad day here in America if you can't even joke around with something simple as that... TOO SENSITIVE AND sooooooooooooooooo PETTY! Never going there AGAIN..!!!!!! I wish I could give zero Stars! I'm going all the way to corporate! read more

I like this Starbucks because it's close to my house and the employee "Tony" is on top of it! He always has a great attitude and gets orders moving efficiently! I appreciate his outstanding customer service and consideration of customers. read more

They will tell you your getting a pour over, 60% of the time you get what they have brewed. Keep an eye on them.

Amazing service by Cody on a situation where it was my mistake. He handled it great when he could have insisted it "wasn't his problem". Thanks! read more

Didn't ask for his name but he's a nice friendly guy..came here on Thursday at 3:00 pm

Bad parking. Smells like Mold and dirty wet rags inside. Which is not very appealing. There were flies everywhere. Ew. One landed on my drink. Double ew. Really small. Service is usually ok, but in the day time you wait forever. It's just another Starbucks out of a million in this town. read more

Probably should have their A team on Monday mornings. 5 people working, 2 people in line, why did we have to wait over 10 minutes just to take our orders? Watching Marysol work was like watching paint dry, slower than molasses. And the best part was when my name was finally called, and my order was ready, it was wrong. Did anyone bother to read the sticker? read more

I go to the Starbucks all the time it's right next to my apartment never get any other food always coffee but today the friendly cashier Mike offered me Suraechia chicken sandwich on the house It was really good And I think I'll come and get another one read more

This is a convenient location on the corner of Manzanita and Madison Avenues. Good for a quick drive through mostly since the parking lot is quite small with only a few spaces. If the line for the drive through is long it can make getting into the parking lot difficult and you may have to make another pass at it or just partially pull off the road until there is an opening to pull into the parking lot. Inside is smaller than most Starbucks locations but still offers the same options and amenities. I was happy to find that they had all of their drip brews full and ready when I came in so I didn't have to wait or chose from a limited selection of what was ready. The coffee tasted as expected, not bad but still a little overbrewed in my opinion. It was extra hot which was good so it didn't loes its heat after I added a little cream, but if you like it black you might want to be a little careful on your first sip. The service was quick and friendly and I was greeted with a smile which makes me appreciate my service even more. read more

This location has piss- poor customer service. When I arrived I spent several minutes standing at the counter without being acknowledged (there were 4 people behind the counter also). The tables also weren't bussed and there was a lot of trash on the floors. I recommend only coming to this location if you're desperate and/or like waiting in a long drive-thru line. Better yet, hit up Madison Station cafe next door. read more

This review is strictly based on their parking lot, which is an F'ing joke. FIVE parking spots. Six if you count the makeshift spot. A gal's gotta do what a gal's gotta do for coffee, but this is absurd. Feel free to utilize their drive-thru, but I'd recommend a different location altogether. read more

Where do I begin? I guess I can start with the parking, there is none! The service sucks! They don't carry The supplies they should have at all times. For example, gift card sleeves, therefore the person you're buying the gift card for knows how much is on the card! And not to mention when I bought the gift card the employee didn't even ask me which gift card I would like He just assumed which one I would like. Bottom line the first time I came here it was a bust and the second time I was there confirmed it. There are way too many Starbucks in the area to go back to this one. No thank you. One thing I love about Starbucks is their upbeat respectable staff this Starbucks obviously didn't get the memo. read more

If I could give this location zero stars I would... I used to a be a barista at another local Starbucks, hence I know their (Starbucks) policies and standards. I also, along with my family, am an avid Starbucks addict. My father goes to Starbucks every morning for his triple espresso macchiato in a tall cup with extra foam and 2 raw sugars. I won't get into recipes but they consistently make it wrong. I.e. lots of milk, no foam, even pumps of mocha sometimes?! We also make evening trips frequently. Without fail, every time, the size is wrong, drinks are missing syrups, and hot drinks are 1/4 of the way down the cup without being drunk yet. I know the Starbucks standard is to fill the cup leaving 1/4 of an inch of room on the top, however the drinks from this particular store are ALWAYS at least an inch down the cup. Paying for a venti and getting a grande amount is not only frustrating but wasteful as well. I know the manager of this location well and I don't understand how these particular baristas and shift supervisors are so rude and incompetent. I know that Starbucks won't suffer because of a negative review. I won't stop people from drinking their coffee or even going to this location, but maybe someone who has the ability to implement change will see this and fix it. Standards are seriously not being met at this location. Oh and the parking sucks. Especially when their nightly deliveries truck takes up THE ENTIRE parking lot. So in the details when it says parking lot parking, they kind of do. read more

Great Starbucks. Dani is the best! Very personable, learns your name and remembers your favorites.

Every time I go here they always mess up my tea. One time I came in to get a pineapple black tea I got some mint tea. Like really? I also tried to get the pink drink they put water in it instead of the coconut milk in. Staying away from this starbucks. My tea orders aren't that very hard to make. After the mix up between my pineapple tea and giving a different tea all together needless to say not going here. Also their drinks are .50-1$ more expensive here than in citrus heights. When asking why the price was different then a different location the employee looked at me and shrugged and walked away. They don't take kind to you walking in their and asking for them to remake something after they messed it up. read more

Love Starbucks coffee, probably one of the best! I came here lots of times mostly drive thru, and always got great coffee, the baristas are always nice. Coffee that's made here looks like the advertisement, I would recommend this Starbucks location to anyone! Get ur coffee dude! read more

This is my family's local Starbucks aside from the one on Madison. My parents had a mobile order, I pick up their drinks & they try them letting me know both Frappuccino's are "watery". I go back in to let them know & two employees proceed to go back and forth with me about it, one letting me know she had made the drink. Attitude was given to me by both employees and once remade, I get told "let me know if their to eatery for you again" with sarcasm. They again were watered down, so instead of arguing I had taken both. I call to speak to the manager and Heather who picks up was beyond kind and explained how drinks are made and other ways to order with the same result but less watery. She is a great employee with wonderful customer service, thank you Heather. It's just so sad that some employees want to argue with customers. read more

This location is pretty good, my drinks are always right. Only thing I've had a problem with is in the morning there is an older lady at the cash register who takes longer than most to take an order and converses extra long with customers which is okay if you don't have to be anywhere. But it's 6:30 am and I'm pretty sure most people are off to work. It's cool to chat for like 60 seconds but when you're full blown in a conversation for almost 5 minutes I feel it's rude and inconsiderate to the other people in line that are waiting impatiently to place their orders. read more

This review is entitled Nicki, an angel from Northern Heaven, the sweetest, prettiest most provocative Employee that this store is lucky enough to have and she makes a great variety of libations to add to her inherent talents and abilities. Soon she will be Mother of two instead of the current one. Good Luck to her and her family. Nick read more

Today was the last time I will ordering coffee from this location. Fifth time I have put in a mobile order at least 10 minutes before my arrival and upon my arrival to the store my order was not completed and they had not even read it. I had to remind them once again. read more

Love this Starbucks in particular. The employees are super nice and have a great sense of humor! My drinks are always made quickly, regardless of the time of day. The parking does suck, but I mean it has a drive through, it's more intended for that than anything. read more

Great place friendly stuff only one thing hard is to find enough parking in parking lot most of time i park my car behind it there is larg space there anyway drive through is not bussy. . read more

Coffee is coffee. I am giving a five star review solely because of the fact that Tony is the nicest barista I have ever met. When I drive through in the mornings on my way to work Tony is always at the window smiling and either compliments me or tells me to have a great day at work, etc. that must be why they keep him at the window, because he is the most personable barista I have ever come across. Thanks Tony! read more

Love the fact that I could chill out & read while I have a cup of joe here.

It doesn't matter how many people are working in this small little Starbucks, the service is consistantly slow. Right now it looks like 5. Drive through normally takes 15-20 minutes every time I have been. Parking is also a disaster. read more

Lousy service! It's not my daily Starbucks and it's more messy, no sugar, etc here. A**hole cashier too. read more

Came her a few weeks ago and was looking for a fruity tea drink. Asked the lady at the counter ,who already didn't seem like she wanted to even help me, what was fruity! And she basically told me nothing and didn't want to make any suggestions. I've never seen a Starbucks employee be so rude and not upbeat! She was a little heavier with brown hair, just so the manager knows and they can teach their employees how a Starbucks staff should really treat their customers. read more

Staff at the drive thru are always very friendly. Sometimes my drink is incorrect, but they always fix it with a smile! The drive thru always moves fast. :) read more