Considering this location is in a very busy food court, it's great! The staff are friendly and work hard to get orders out as quick as they can. read more

As others have mentioned, this review is for the the one inside the food court at Metropolis. Parking is plentiful in the nice large underground lot. There isn't quite enough room for lining up, so the queue spreads into the eating area. The staff here are super busy, but they got my order correct. Lastly, my coffee tasted like coffee. Excellent. read more

Starbucks - Front of booth~ - Coffee & Tea Near Me - Burnaby, British Columbia

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I don't understand this one tbh unless you NEED a Starbucks don't go to this one like for real the staff is not as friendly and there is no place to sit and study or something read more

Prices keep going up, and at same time quality keeps going way down. Would not recommend

Let me start off by saying that I am a Starbucks lover to the tenth degree. I have hit up this location a few times now and didn't know that I never reviewed it. I have no problems with this location and I never have and probably never will. Sure it gets busy sometimes and the line is a bit of a pain to deal with but my drink is always worth it. I love that it is in the center of the food court, making it VERY easy to get to. Customer service is always on point and the barista's are very attentive. Only thing I wish they had is the sippy lids. read more

Super busy and usually always a line. In the middle of the food court so easy to find. Lots of tables and seats (usually pretty crowded too) and washroom there too. Alright prices but as my usual opinion for Starbucks is that the food is good for snacks or quick bite, and the tea is fine but the coffee isn't too great especially most barista isn't experienced with coffee enough to know the right temperature of their water and often destroy the flavour and scent of the beans easily. Since it's a busy spot some of the wraps or sandwiches are usually out or not as many options as in the window read more

Okay Starbucks rocks. Pricey but good. Love the toffee nut lattes & the layered caramel frapps But what I don't like is the staff. Most are pretty judgmental with their looks and attitudes,,they act like Hollywood North. I have been chastised by them by asking for a glass of ice water after I ordered my coffee. Whoa, I am a bad little girl. I pay your wages, watch out little girl or boy. I find my experience at Starbucks, although I love the products totally depends on who made my coffee and that is sad. If someone knows what they are doing it is reflected in their skill and hence my coffee. Unfortunately I tend to always get the ones who don't know what the hell they are doing. I purchased a 500$ express machine and my lattes are better, no kidding. But, I do like Starbucks merchandise, I buy all the cups and products. Wish the staff were better. read more

One of the most busiest Starbucks I have ever been to. I try to avoid the very busy Starbucks as most of the staff don't make my drinks the way I want it. This one is located exactually in the middle of the food court at Metro. And is it a very small one too. This one is always packed with tons of employees and the line ups are long and annoying too. This one is so busy they can not pay attention to their other stations except for serving customers. I try to not use this one because it gets too busy. read more

The drinks are good, service was fine, typical Starbucks. What I want to point out is that my husband used his MasterCard here at the Metrotown Starbucks the morning of 6/26/12 and then on 7/3/12, someone used a fake credit card at the Metrotown Mall's Apple Store to buy $1600 in merchandise. We got a call from our credit card company asking if we had used it that morning - we said no, we're back in CA. I'm not saying an employee swiped his number, but someone with the know-how, compromised this Starbucks credit card machine or the transmissions for the day and stole his number. They then made a new card and used it. Management may want to look into getting their machines secure. My advise is use cash!!! (Btw, my husband used his credit card at this place only, while we were in Vancouver, so we know the number was stolen at this Starbucks.) Thankfully, our cc company immediately canceled our card and covered the fraudulent charge. read more

Customer service Starbucks Coffee - Metrotown Food Court store - 2/16/2011 Good Restaurant or Coffee shop must have good service. It's the basic required element for any good restaurant or coffee shop; Starbucks is no exception regardless of their size and influence in the business. I do think the general public should pay attention to their service instead of ignoring the matter to avoid embarrassment. Sometime it takes courage to bring the matter up. Anyway when servers behind the counter working very hard and they do the best they can, it's justify for the line up (like most of McDonald stores.) but if the people working behind the counter don't care, talking and laughing to each other, in this case, there is good reason you should complain and bring the matter up to their attention, report to their Head Office; Customer service Department. This is the case happened in the Starbucks Food Court store. I bought the matter up with their Customer Service Department HO and the following is their reply to the matter: I hope the situation improve soon. . Thank you for contacting Starbucks Coffee Company. I am truly sorry that you had such a disappointing visit because of the poor customer service. This is obviously not the experience we want you to have at our stores. I want you to know that we take your concerns seriously and that I will share this not only with departments here in our corporate office, but also with the manager and district manager of the store to address this. Thank you so much for giving us the opportunity to fix something that is wrong. If there are any questions or concerns that I have not been able to address, please don't hesitate to call us at 800 23-LATTE (235-2883), we are here Monday through Friday from 5:00 AM to 6:00 PM (PST). Thank you again, Daniella Customer Relations Representative Starbucks Coffee Company read more

Starbucks - Coffee & Tea Near Me - Burnaby, British Columbia

I ordered a chai tea latte and it was really delicious. I think it's my favourite Starbucks drink so far. It's a nice blend of tea, milk, and some spices - it wasn't too overpowering with the spices - which makes a nice light drink for anytime of the day. However, there were no seats available and I discovered that a lot of the people who sit at this Starbucks don't leave after they finish their drinks/food -the people with their laptops, smartphones, and books/magazines from Chapters so getting a seat at this location is almost impossible. read more

This Starbucks is a kiosk in the middle of the Metrotown food court. Service here is alright. During lunch rush and on the weekends, there's always a huge lineup...so beware! I prefer the Starbucks near the skytrain, but if you're in the food court looking for your caffeine fix, this location will suffice! read more

This is one of 3 Starbucks inside Metrotown Mall (apparently there needs to be that many SB for the mall). This is not an individual chain but rather a Kiosk that is situated in the middle of the food court. Out of all 3 of the Starbucks inside the mall I find this one to be the fastest for service. The pastries are limited due to the size of the location, however, all the regular beverages are still made to order as is. read more

Well.....it's Starbucks. The service is good the frappacinos are awesome and the regular coffee kinda sux. Prices are standard across the board. The place is insanely busy between the regular patrons and the mall staff. Meh if you need a coffee just visit any other place but if you want something made special than you'll have to rough out the crowds. read more

Try the Rasberry Passiontea Lemonade, perfect for a hot day.

I want to give mad props to the Starbucks Office Tower location!! They are always slammed busy but never look fazed at all! They are all awesome especially blond Tyler and Leia, they are the kindest, most awesome, generous souls I have met in a long time! Starbucks, make good things happen for these amazing Baristas!!! read more

If you can find another Starbucks within the vicinity to go to, it would probably be best. I am at this store nearly every day to get my morning beverage and the service is in dire need of improvement. Quite often there is a line up, the staff are very chatty which makes the line move horribly slow. The quality of the product is not consistent, sometimes it is great, other times it needs to be tossed out. Just this morning I had to wait for 15 minutes to get my beverage. The staff were chatting with their regulars and moving at a very casual pace. I do not recommend this location to anyone who may be stopping in for a quick beverage before heading to work. read more

This place is so bad !!! I love starbucks but this place, whenever i come, everybody looks so tired and not even smile. Once in stead of putting my drink in plastic cup I asked them to put it in paper cup and i heard one barista said "so weird". Hence, i did not want to give this place even 1 star. Worst starbucks store! read more

This is the busiest Starbucks location in the mall. The staff tries to do the best they can, however there is always a wait and good luck finding a place to sit and enjoy your beverage. read more

Went to this location yesterday on Father's Day coz we ordered our food at the Metropolis Food Court and my son saw this Starbucks. He ordered his drink but actually forgot to ask for a cup of water. We asked if we can get a small cup of water to someone (I think she was the barista) who was near a sink and near everything that might have water in it. She told us to go back to the line up and ask of a cup of water. There's already a long line up and she was already there near a cup and a sink. We ask another person who wasn't that busy taking orders and she said the same thing. Then I said in a voice that someone could hear me that, "oh this is going to be in Yelp". Then the girl who wasn't busy asked the barista to get me a cup of water which she did and as I mentioned earlier the first girlie asked was already there near a cup and a sink... Which where she got out water. Starbucks drinks is already expensive and to someone who already ordered and asking for "just a cup of water" they can't get out of their way to give a customer a good service??? All this for "just a cup of water". The worst customer service. No star!!! read more