Just like other Starbucks I patronized, I like how they have tea available. Even just this alone, already 5 stars. I was originally intending to get the Honey Citrus Mint Tea. As an alternative, I opt in for the Royal English Breakfast Tea. Which is also an excellent alternative anytime of the day. Staff members are friendly. Good, prompt service. It wasn't even as bad as some thought. In terms of ambiance, lighting is sufficient. I just love when lighting is balanced between bright and dim. One thing that is bringing me back, seating available indoor and outdoor. If you are thirsty or hungry while waiting for the bus, Starbucks is here for you. Definitely a great spot for coffee/tea here at Burlingame Plaza Mall. read more

Just want to say this is the reason why Starbucks is closing down it's stores: 1. Horrible customer service 2. Overpriced drinks. So I ordered a tall drink and they charged me for a Venti then they took forever to refund it. I had asked them to refund me the difference and the guy didn't seem like he knew what he was doing and teh supervisor didn't care. So I asked for a free drink voucher instead if they couldn't refund me. They said they had no vouchers. That's a lie for sure as every store has vouchers. They finally refunded me the difference between the tall ans venti drink but wasted a good 15 minutes of my time. read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

Servers were nice. Quick. Drinks were perfect. Bathroom was not kept up. Need to clean and refill toilet paper. read more

Limited indoor seating, with only a few tables that are at a comfortable working height. This is definitely a branch that is more designed for a grab-and-go offering or for short stays only. Still, one of the better services branches typically with 2-3 baristas making drinks, making it a popular spot with relatively shorter wait times for drinks. read more

Came in on a Friday night because they have longer hours now ,walked in was not greeted,after standing at the register while employees ignored me I walked out. Sad but true read more

Starbucks - Very full garbage cans - Coffee & Tea Near Me - Burlingame, California

Food and service like any other starbucks. However the bonus is the location. I was waiting to pick up someone from the airport and found this to be a good place for that with a coffee. Just 5 mins from the Airport and a better parking situation than the phone waiting area :) read more

Starbucks - Caramel Frappe - Coffee & Tea Near Me - Burlingame, California

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Friendly staff. Clean restrooms. Searing inside and out. Open later than most, which is a nice spot for an after dinner coffee.

Put in an order ahead for a drink and it was waiting for me a few minutes later when I stopped by. This place has ample seating and is clean and gives off an inviting vibe. Not too busy in the middle of the day so would be a great place to sit and get some work done. read more

Abe and alan are amazing here. At murchison Starbucks. Comfortable dine in. Plenty of free parking. One of my go-to spots when picking up at SFO thank u. Bathrooms clean too read more

Starbucks - Dine in - Coffee & Tea Near Me - Burlingame, California

Amazing service. I ordered two mocha coffees. Forgot to say sub with oatmilk and realized after. They were nice enough to remake it for me. Best service I have had at Starbucks. The Starbucks in san bruno needs to learn from this location. read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

I have to give this Starbucks and its staff an A+! I placed a large order the day before for faculty and staff at my school. I worked with Daniel. He was the most incredible manager. He was helpful, organized, professional, friendly, and courteous. When I picked it up the next day, there were even personalized messages on each of the cups and the coffee was all ready to go in bags. His entire team was amazing. It made for an extremely seamless experience. I cannot tell you how happy I am with this Starbucks and I will be ordering from them all the time. Thank you! read more

I've been going to this Starbucks since I was in school and I prefer this location vs. the one across from Safeway in Millbrae. There is plenty of parking in the lot even if it gets busy. Even before COVID, I never had any issues ordering in store or ordering ahead through the app. I came in on a Friday morning before 9am to get my free holiday red cup with a purchase of any holiday beverage. There were a couple people waiting in line and some waiting for their orders. Everyone was socially distanced and actually followed the markers on the floor. There were a couple tables outside for seating but all the inside tables and chairs were taped to prevent people from staying inside (see picture). All in all, a great Starbucks location that is close by and easily accessible! read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

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Swung by to kill time between SFO runs. The staff was nice. Ordered a large hot chocolate. This isn't the coziest Starbucks location (if that matters to you) but it worked well as a place to kill time. It's also easy to get to right off the 101 freeway. read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

An impromptu visit because I was craving an iced soy matcha latte, my latest obsession. I wasn't sure how well they were gonna turn one out--but boy did they ever come through! Ice cold and less ice, which I had specified, their largest size with creamy consistency and fresh grassy whole flavor, nothing like your classic regular iced green tea. The service was a tad slow, exorbitant given they weren't busy--but they were friendly and efficient, can't complain and so pleasantly surprised with Starbucks :-) read more

Cute starbucks, I was pleasantly surprised on how spacey and clean this location is. They have good customer service, my cold brew and vanilla scone are on point. read more

Starbucks - Cold brew and vanilla scone :) - Coffee & Tea Near Me - Burlingame, California

i waited 30 mins for an ice brown sugar OATMILK shaken expresso EXTRA BROWN SUGAR SYRUP for it to barely have milk and no sugar at all. I paid $6 for a nasty coffee that im not gonna even drink and wasted my lunch break time. read more

Starbucks - "iced brown sugar oatmilk shaken expresso with 6 pumps of brown sugar" - Coffee & Tea Near Me - Burlingame, California

This smaller location tucked into Burlingame Plaza would need a lot to go beyond the bad first impressions. Initially, it was confusing to enter, as the recessed door wasn't readily visible. Once inside I headed for one of the restrooms. It was truly disgusting. I've been in many gas station bathrooms with better cleanliness. There were discarded wads of paper all over the floor, which appeared to have been there for a long time. The floor was also grimy, in need of a thorough scrubbing. The thought of the barista staff members being stuck cleaning up after careless customers, and then going back to prepare food and beverages made me wish for brain bleach. The gentleman taking orders was pleasant, though in a very low key way. Our order of the seasonal eggnog latte seemed heavy on foam, and light on actual liquid. The seating space was adequate, in a rectangular area, versus more spread out like some Starbucks. The most outstanding thing about the room was a substantial wooden table with irregular edges, almost burlwood style. It was striking to see. Otherwise, I think this location may quickly fade from memory. read more

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I don't think I have ever seen a Starbucks this filthy.....let the picture speak for itself. There were 3 employees and no customer in line. Apparently, this has been a long-term problem. Obviously, the management & corp don't care at all. read more

Starbucks - Starbucks or dumpstersite? - Coffee & Tea Near Me - Burlingame, California

Absolutely the worst service. Names are taken, but not called when coffee is ready for pick up. Coffee is placed on the countertop in the wrong location under your letter name. Numerous customers must sort the counter to find their coffee. By the time I found my coffee in the wrong section, it had to be remade. The person behind the counter said to me "Pay Attention Next Time". read more

Not sure why this place only has 3 stars.... I always pre order through the mobile app and my drinks always come out so delicious! However, I would say service is not always great. I believe there are some new hires and they just don't seem to really know much about customer service. Overall, I still choose this Starbucks over the millbrae square location! read more

You'll be happier if you go to the Starbucks in Millbrae rather than this location. There's a lot I can say about the establishment, but I'm too lazy and tired to do this. Also Burlingame location goes ham with the ice. read more

A Starbucks's coffee shop with an ambiance and service attitude that impressed me when I arrived. From the person who took the order and was super friendly to our barista keeping me updated on my order. Nice work and team work read more

Paid extra for a venti cup and it came like this. The matcha is also poorly mixed. If I could give 0 stars I would.

So on Sunday morning I placed an order thru mobile app for this location. I get to the location but they say they don't have anything for me to check the app. I did abs notice that it had the location for the order but it went to South San Francisco location. They told me it was due to their location for online ordering being down they were apologetic as was I cuz I didn't notice it did that. They made my order right on the spot for me. I was very grateful for that as I was rushing to work and everything. Made it with two mins to spare. Those ladies in there were super nice and I'm thankful for their service read more

Things have gone downhill in the last few months. The drinks take forever to come out and the people seem genuinely unhappy to be there. There are also homeless people sitting at tables very often. read more

Been going to this place all the time, so close. They are busy from time to time and kinda tricky to time mobil order pick up but super nice people nonetheless. Ordered a secret menu item today and loved it. Macha green tea latte with two shots in venti cup leave room for cold foam = amazing. read more

Better customer service from the people making the drinks. No smile and when my daughter asked to fix her order, she was peeved. We would have paid if it was a big deal. Plus the drink was horrible. read more

Stopped in here for a cold brew before heading to SFO for my flight home. Place was really hopping - as in busy! But the two ladies working the registers were efficient and friendly. When I ordered the cold brew - one of them suggested I try their new Nitro cold coffee. So they poured me a small sample to taste. It was pretty good - but I still wanted the cold brew. I thanked them for turning me onto the nitro... Apparently it's being tested at select Starbucks locations. Got my cold brew - with room for cream, and I was on my way. Lot's of space here to sit, hang out, work if you want to... read more

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I would never expect this Starbucks to be a high volume one but there is always a line here. It can also get crowded so hard to find a place to sit. Overall it is consistent with most Starbucks. Morning crew seems to be faster than the afternoon crew. read more

This Starbucks is walking distance from Mills Peninsula hospital and was a godsend while we spent several days caring for an ill relative. We found quick service and well made drinks, plus a large seating area for kicking back, although many of the seats are at large common tables. The barista suggested I try brevia cream in my brewed coffee, an excellent choice; thumbs up for service. The parking lot has a 2 hour limit as I recall, which could interfere if you want to write the Great American novel here. read more

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DO NOT GO HERE it was so traumatizing, i was trying order but a worker kept looking at me and I looked away he took me to the kitchen and took off his mask to reveal he was the real rat king! He locked me in the coffee machine as hundreds of rats fell down, i was locked for 5 month! its ben 20 years and I still havent recovered... read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

I went to another branch 20 min before this for a Starbucks doubleshot on ice. That branch messed up my drink, so i asked then to redo it. They redid it, and it still sucked. I was distraught, what a waste of money. But i passed this starbucks on my way to my destination. I figured, what the heck, might as well try. I got in line with my bad drink from the other branch and asked if they were able to redo a drink from another branch. Dude said yes :') read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

It's starbucks. When I'm craving an iced coffee or green tea matcha, I'll place a mobile order. Not too busy in the morning and service is good. read more

Horrible service from the young staff working today around 1:00 p.m. completely ignored me and continued to have there own conversation in front of me......the conversation they had was about how important they are to the company,,,,,what ever happen to customer service and giving a greeting when you walk into a astablishment? I ended up leaving ......if you want service and coffee go to Peets coffee in millbrae.... read more

11/16/22 07:30 AM. Had a great experience never really had a bad experience at Starbucks I'm out of Cupertino area helping out over here try this new Starbucks almost walked out without a straw and the barista said aren't you forgetting something? He reminded me to get a straw Everybody was good morning have a great day I guess some people have bad days and too much coffee in their system and they get agitated when they walk into a Starbucks I have a video of it it's super funny it is literally about this lady that drive-through Starbucks get the pumpkin spice latte drinks it comes back around orders another one drinks it comes back around orders another one but there's customers in front of her and she gets mad and she's gripping the steering wheel and she put your foot on the Excelerator and pushes the car out of the way and the barista give her the person in front of her order and she's yelling at him because he did that it is so funny but it is so real so I'm sorry people if you have a bad experience at Starbucks just be patient go to the bathroom look on your phone Facebook whatever you'll get your order everybody have a great day and be calm read more

Ewww they gave me a bacon Gouda cold, they forgot to heat it up. They said that they would make it up and wrote down my name over the phone. I don't believe them. They didn't even take my last name so many people have my first name. I ate the sandwich cold cause I was hungry but it tastes gross cold. read more

Arrived *before* 8 pm and the doors were already locked. Very uncool when you have shift workers planning their break around your stated hours. Doors should lock at 8 pm. read more

Horrible and unfriendly staff. I ordered my coffee on the app. And went in to pick up. The girl completely ignores me and when another person comes in she asks her what she order. I am like hello I ordered 15 min ago. I then tell her can I just get my coffee and she gives me a dirty like. Awful awful service. Now I have to find another Starbucks with friendlier staff read more

This Starbucks normally makes their refresher drink tasteless, too sweet or too much ice ( even you specifically asked for less ice). Their coffee frappuccino taste like cream and ice. You will wonder where is the coffee, and hazelnut frappuccino taste like sugar and ice. I don't plan to review this Starbucks, but today is different. I just have to..... This 5 star review is just for today, May 6 at 5:30pm. The 2 barista did an excellent job- 2 thumbs up to our barista. Tasted our drinks in the car, so did not get their name. The taste of our strawberry acai and cafe mocha was perfect to the dot. read more

Starbucks - Coffee & Tea Near Me - Burlingame, California

Whenever I go home from SFO by public transportation, I have a long wait at Caltrain Milbrae station. This Starbucks is relatively close to the station (about 0.3 mile). I would say not bad. The barista was very friendly, so it was good. read more