Popped into Starbucks at a great location and loved how quick everything was! Staff were super friendly, and my Caramel Macchiato came out in no time- perfect for a little pick-me-up. Definitely a spot I'd stop by again! Starbucks 101 W Imperial Hwy, Brea, CA 92821 read more

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This is NOT the first time I've experienced this rude encounter with one of the staff here at this location . First off, Sydnie is rude af and a one smart ass employee and I don't mean in a nice way. I said thank you a few times, and she doesn't say anything back. I know it's early in the morning but at least pretend you like what you do. She's the type to ruin your order just because. Why does she still work here? Sydnie, Your whole personality sucks and you can't even heat up a sandwich correctly. read more

This Starbucks is giving "roomy but make it tiny." It feels spacious, yet there are only three tables... all sharing one long booth like a family reunion. Not really a fan of sharing a booth with strangers. I ordered the White Chocolaty Delight (aka a white mocha in disguise), and it did exactly what it needed to do. I was waiting for my ride, so I posted up with a book and pretended I was the main character. Low-key cozy, very much a vibe, would absolutely do it again just maybe at a different location. read more

Starbucks - Main character moment - Coffee & Tea Near Me - Brea, California

I love the decor in this Starbucks with some abstract art displayed. The City has a nice vibe to it and the patrons in friendly discussion. I ordered my food kept in the packaging and find I can keep a good supply for work and the weekends. I usually ask for a couple of slabs of butter, which are complementary and really add to the flavor, once toasted. read more

Starbucks - Painting - Coffee & Tea Near Me - Brea, California

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My son brought me a coffee that I ordered online and it was wrong. Again. I have stopped going to Starbucks like i used too. Tired of paying 7.50 for an iced coffee and its wrong 75% of the time. About to delete my app all together. read more

This is one of my favorite Starbucks. The employees are always friendly and get my coffee orders out in a timely manner. read more

Starbucks - Venti Iced Ube Coconut Macchiato. - Coffee & Tea Near Me - Brea, California

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I stop here for my morning coffee almost daily. I do mobile order to speed things up. Parking can be a little hectic at times but only in the sense where you need to park a little farther, I've never been unable to find a place altogether. The service is always great, the baristas greet me when I come in even though I just go and pick up my drink. It is a smaller location so I wouldn't recommend this one for a work spot. read more

So what happened was. I feel like I'm getting a cold so I go into Starbucks in the gateway shopping center in Brea around 5 PM. There's no one in there, but the worker. A tall young man with curly hair. He doesn't greet me, doesn't say hello. I accept his rudeness because I just need the tea because I don't feel good. I order a medicine ball AKA Honey Citrus Mint Tea. I go to the restroom come out. My drink is on the counter no problem. He could be dry as hell whatever I just wanna get home drink the tea and feel better. So I can get inside my house I take a swig of tea and I have a mouth full of loose tea like literally.. What exactly happened? I've been to Starbucks many times over many years. I've had this medicine ball can't even count. How many times and I've never had loose tea in my drink. Very disappointed with the young man's dryness even more disappointed with having my order messed up. read more

Starbucks - Honey Citrus Mint Tea with loose tea floating - Coffee & Tea Near Me - Brea, California

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The waitress was lovely, and I made sure to leave a good tip. They have plenty of outdoor seating--it's a perfect spot to take a breather and recharge when I'm feeling worn out from driving Uber. A great place to clear your head. read more

Starbucks - 冰美式 - Coffee & Tea Near Me - Brea, California

We stopped at this Starbucks to pick up a gift card and it was absolutely packed! There were tons of people waiting for drinks due to online orders. The person we spoke with was friendly but extremely efficient and clearly overworked. This Starbucks needs to do better and hire more staff for its busy location. I thought the library shelf inside was very cute! I've never seen books at a non Barnes & Noble Starbucks before! read more

Parking here is chaotic! There are too many popular businesses in this corner making it really hard to park nearby. I placed a mobile order and really liked their screen showing status of orders. Their restrooms have code due to homeless. This location has been revamped to reduce seating area inside. read more

Starbucks - Waiting area with screen - Coffee & Tea Near Me - Brea, California

I went in to use my laptop and there was a homeless woman at the table. I asked can I share the table with her and there was no response from her. The place was packed. She was coughing on the table and I said nothing because a confrontation doesn't solved the problem. I felt frustrated that the staff didn't do anything about her coughing all over the table. I tried calling Starbucks and no one answered the phone. My suggestion is for the staff to clean and sweep the area more regularly for sanitary reasons. They could of offered her some hot tea and sanitized the table but they did nothing. Everyone that includes staff and people there thought it was normal for a homeless person to cough all over the table so I left! I can only imagine the germs and bacteria that are left on that table. I went to another place to study. read more

Stopped in for a quick coffee and egg bites which I totally forgot to take pictures of. I like this location the parking lot is a bit ridiculous cause the cars fly through here so parkers beware lol!! The service is great friendly and mostly quick. It's not my favorite Starbucks location but it's the closest one. So I would recommend just don't love the parking lot. Have a really beautiful day :) Be kind to everyone you meet - Aloha read more

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I rarely go here anymore since the remodel. 90% of the indoor seating has been removed and the close much earlier now. Starbucks has made it clear they no longer welcome customers to just hang out unless you sit outside. The atmosphere is no longer inviting. I'll just make my drink at home where I'm welcome to hang out as long as I like. read more

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I've been a dedicated SB customer for almost 30 years and this location was my go-to at night for decades, but they've made it clear with their remodel (that removed seating) and the shortened hours that clearly customers aren't the priority anymore. I've moved on. read more

Had not been to this Starbucks location in awhile, so we were very surprised when we stepped into the store, to see it was entirely remodeled. I think this is the future trend of Starbucks, "more" counter space and storage but less tables and seats for customers because they do not want customers to stay for hours. Their free coffee or tea refill benefits also becomes less of a benefit because there are less seats for customers to stay and enjoy their cup of coffee or tea. Yes, there are seats outside, but if it is too hot, there's rain, and etc., then one has to "fight" for one of the 3-4 or so seats on the inside of the store. There were only 2 workers here on a Saturday afternoon and they were B-U-S-Y just with online/app orders. There was another customer ahead of us who wanted to pay at the register, but no barista was available to help her or us out. The baristas did not even acknowledge any of us waiting at the register. Yes, they were busy, and this is why I have a love/hate relationship with Starbucks. They don't hire enough people, but yet they expect 2 baristas to fulfill orders, TWO. We waited for over 10 minutes without any acknowledgement, and who knows how long the person before me had been waiting. We just up and left. Yes, we have the app, but the drink we wanted to order didn't have the preferred customization we wanted in the app, so thus why we were wanting to order at the register. Don't waste your time here. We do not plan on returning to this location in the future. There are so many independent coffee shops just in the immediate area, go and support local businesses! read more

Never have I been so mistreated by a Starbucks employee who couldn't do enough to be rude. I came in on an empty Sunday at 6:30 p.m. to enjoy my Starbucks drink was my plan, and sit and read my book while I enjoyed my drink. I wanted to use the restroom and then place my order however the shift lead Aaron was undeniably rude. He refused to allow me to use the restroom and said this is now corporate policy which is a bunch of malarkey. I literally went to Starbucks 3 days ago and had no problem. I will not be coming back here. Cat, you need to get your people in hand. That's how you treat customers who have been loyal to Starbucks for years? Seriously?? read more

This is by far the best Starbucks in Orange County! they just remodeled it and the outside courtyard is perfect for a meet or a hangout, as well as great surrounding restaurants. The staff is consistant and the manager Cat has been there a longtime and ALWAYS striving to make everyone happy and organized. I stop in every morning and will only go to this location because they are friendly, my drink is always perfect, and they are quick with getting orders in and out. Again every staff menebr there has personality, always greet you, and go out of their way to make customers feel appreciated and loved. Thank you to the whole team over there, I choose Starbucks because of them!! read more

This starbucks is located at ralphs plaza, next to corner bakery. Best thing about this location is the outdoor seating. They're clean and a great way to get fresh air when you just want to break away from work for lunch. Did mobile ordering and everything was ready at pickup. So easy and great for when you don't want to talk to people! The food and coffee is as great as it can be at sbux! read more

Starbucks - Grilled cheese 7$$ - Coffee & Tea Near Me - Brea, California

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Has worst costumer service made me make drink bc they made incorrect. Also very mean workers almost made my son cry .

They recently renovated the store. While it's nice, it seems a bit cold and impersonal compared to the previous setting. But that's not the problem. I got my coffee yesterday, and when I was close to the bottom of the drink, there's a bunch of ground coffee in my drink. Unacceptable. read more

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When you have a medical reason to order decaf coffee and you are given regular...there is a big problem...caffeine triggers panic attacks along with nausea & vomiting and headaches, how can we be sure we're getting what we ordered. I called and spoke to the manager and I got "so sorry about that, I'll talk to the barista, have a nice day ". So only 2 stars for you read more

I have been here multiple times and unfortunately the customer service is horrible. The managers were extremely rude multiple times. There is always a lot of attitude or rude remarks when I go here. I know several people who have had the same experience at this location. I love Starbucks but unfortunately this location is not good. Would not recommend. read more

I wouldn't even give this location a 1 star review, this was just the lowest opinion I could pick!! They didn't give me a water and she was VERY rude!! I won't be back and I have been before and they always mess up my orders. read more

It's so sad. They removed the indoor seating. Mobile order and pick up was quick and easy though.

Worst service and worst experience! Won't recommend to any one to come here! Got this Starbucks notification from my Starbucks app "buy one get one free" today (10/26/20), so I drop by and get 2 pink drink for my kids. The supervisor Aaron is very rude, keep telling me that they don't know about Starbucks's app, I have to call customer service. He is very rude and mean, not sure if he has a bad day or why act like that. I think I need an apology from Starbucks. The company needs hire better employees, Aaron was telling me he is supervisor. Will call headquarter to make a complaint about him and this Starbucks store. Very bad experience. Don't come here! read more

Starbucks - Coffee & Tea Near Me - Brea, California

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Customer service is excellent at this Starbucks, not only they are fast and efficient but they are also kind. I stop by early morning (6:30 am) and leave around 9:00 am, they greet, and help customers in the best possible way, speaking for my self makes that makes my day. They music is great nothing crazy or boring. The environment is welcoming and inclusive, love the option of the outside patio. Today I changed my usual and found that the drink I got didn't get along with my taste buds, so a gentleman named Rami helped me out with that situation. Overall great job, great team. read more

Starbucks - Coffee & Tea Near Me - Brea, California

What does it take to find a Starbucks that's open at 400pm on a Sunday in Brea, this was our 3rd location which lucky for us happened to be open. I ordered my usual venti iced coffee and my girl a colorful Dragon fruit refreshing fruity drink. The service was spot on quick and easy without any long wait despite the baristas being very busy. read more

Starbucks - Sandwich decisions 2022 - Coffee & Tea Near Me - Brea, California

I had a little time before my dinner reservation at the Old Brea Chop House across the street, so I came by here to pick up a quick drink. I placed my order ahead of time. Normally when I do that, I wouldn't have to wait for my drink when I showed up. However I had to wait a bit. The two employees making the drinks were probably near the end of their shift because they looked tired and weren't moving very fast. However, I will have to say that my drink was one of the better ones that I've had at any Starbucks. It's probably because he took his time making it. read more

Starbucks - customers in a coffee shop - Coffee & Tea Near Me - Brea, California

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Today I asked for help from Eddie. The first worker I had explained that the $10 on my phone birthday gift card wax not working. He said give it to her and was kind. The operating manager Eddie came to help. He asked to borrow my phone and said he had never seen it not work. I asked gif store credit if possible. He quickly handed me a gift card and told me to call. Then I asked to speak with the manager and that was him. I asked for his card and he gave me Cat T. and he didn't write his name. I love store #572 but Eddie wants me to inconvenience someone by texting to detect or email me instead of problem solving because "I've never seen that before." Kindness and loyalty to my Starbucks won't change but hopefully Eddie gets trained so that others can receive better service. I love my pink drink and it's the best with coconut and strawberries read more

Starbucks - Books as well - Coffee & Tea Near Me - Brea, California

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Worst service. Was denied the bathroom because I had to purchase a coffee first even though I was going to purchase a coffee after using the bathroom. After explaining this to the masked barista behind the counter she still denied me to use the restroom. What a joke. Won't be using this location ever again. P read more

I've been coming to this Starbucks for about 4 months since I started working in Brea and let me tell you, this Starbucks always disappoints!! There's 3 workers who personally take my experience and isolate me so that these things happen to me specifically.. They forget your food items consistently, make your drinks watery on occasion AND give you the worst attitudes! No other Starbucks will go out of their way to serve their customers like this, so it really stands out how awful these employees can be. Tiffany was also excellent in keeping the service poor and wasting my time. Both on 4/13 & 4/21 she not only took my order, she forgot my same food items both times! Now that's consistency!! On 4/21 I finally confirmed my isolated experience as I went with a friend and paid on the same bill. Guess whose food items were not prepared at the same time. She made me and my friend wait 15 mins longer for my items when his already came out! She's even really good at putting up a fake act and sounding concerned when I had to go back up to the register and remind them Which brings me to 5/25 when I came to order, I had a Fucci face cuz I had a rough morning in traffic, so I thought a coffee would calm me. I hesitate to ever come back to this Starbucks & Sydney reinforced why! She was at the register helping other guests with a smile and talking to them about their day, actually understanding she works in customer service. When it was my turn, not only was Sydney's CS was so transparent, she gave me the same face I had and the silent treatment!!! Once I uncomfortably placed my order and walked away her attitude changed right back! It definitely felt intended to feel unwelcome. WOW Sydney you really know how to take a customer as an individual and really understand them.. NOT! I'm so glad she was there to take my order! The other employee I'm going to leave out because I kinda feel bad for him. To say the least he's just annoying lol I'm all honesty what I'm trying to say is, they are not taking their customer service seriously and personally go out of their way to treat paying customers like this. Maybe they own the Starbucks and that's why they feel entitled, I've never once been rude or disruptive to anyone inside or outside of the store, so to be treated like this is just uncalled for and ugly. DO BETTER read more

I was so disappointed with the service. I never write these but I was treated so rudely.... I cried in my car

Why do they always forget the whipped cream?! I'll even put 'extra whip cream' and it's never included. The drink quality is lower to me here versus other surrounding Starbucks. The parking lot is a NIGHTMARE most of the time. I never come alone so someone can just stay double parked in the car. The customer service is also hit or miss. read more

The thing I used to like about this location was the seating, inside and out. Apparently, the remodel was just about making a huge storage area in the back? Three seats inside. What the hell? Starbucks has forgotten it was a coffee shop, not a counter for mobile orders. The next remodel, maybe they'll resize to just a walk-by window and robo baristas. When coffee places only care about money. read more

Did a mobile order for my coffee this morning at this location. There was no parking so I had to circle for about 5 minutes. Walked in and was not greeted as I am used to at a Starbucks. My coffees were ready and tasted as expected! read more

Starbucks - Mobile order pick-up area - Coffee & Tea Near Me - Brea, California

I'm really disappointed in this Starbucks and I will not go back. Two days ago on a Thursday morning, I had ordered some oatmeal and my name was up on the screen when I arrived. I have a disability in my left leg and I walked in limping and asked for the code to the restroom. The guy asked me if I had ordered something and proceeded to say I have to order something first! I said really needed to use the restroom and then I showed him my name up on the screen. He then gave me the code. I was dressed professionally, and I was not looking like someone off the streets that might use their bathroom for wrong reasons. I felt very judged and especially with my disability felt very awkward. I think it's wrong to hold people from using a restroom. Clearly people may choose to use the restroom before they order a coffee. When I was done using the restroom, I came back to tell the guy that he had poor judgment, and I felt he did not treat well. He just turned his head and didn't acknowledge me and then the other guy looked at me and just turned his head and didn't acknowledge me either. It was really a mistreatment and poor training. The manager should know better how to train their employees. Apparently there was an incident in 2018 in which a patron was denied to use the restrooms that led to some legal issues. Starbucks then changed its policy. Clearly, the employees and the manager are not aware of Starbucks, Sease and rules. read more

Woman on the phone was extremely rude had horrible customer service. This is my first time ever leaving a bad review.

I was disappointed with this Starbucks. I had ordered 3 drinks -- a white mocha, cafe misto, and a matcha latte (w/sweet cream & less ice), but the white mocha didn't taste like a white mocha and the matcha latte did not have the sweet cream nor did it have less ice -- in fact it had MORE ice. read more

No comparison, no harm。Picture 1 Picture 2 is ice brown sugar oatmilk espresso from this store 。 It's really good . Picture 3 same item I ordered from la Mirada Starbucks , only half , Looks like someone threw it away。 read more

Starbucks - Coffee & Tea Near Me - Brea, California

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