I adore this Starbucks; it gives off work and playful vibes. My plan was just to stop in for a quick latte, but the atmosphere screams, "sit down!" So I did and pulled out my laptop. But I couldn't stay sitting because of a client call. So I went to my car to finish my Gingerbread Chai Latte and cookie, and that is when I noticed I even liked the parking lot. This Starbucks sits in a very huge area with stores and restaurants. It has a woody feel this time of the year. I also like the huge outside sitting area. But let's talk about the inside. It's huge, and it goes back a long way. There's plenty of seating, and the lights are a bit dim. I wished I could have taken more pictures, but it was crowded. But next time, I'll go early in the morning so you can see how huge the space is. And yes, the coffee is always good! read more

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I thought I was already having a good morning but when I stopped for a pick me up the team here at Starbucks made my day! With great attitudes, friendly smiles and the energy that is contagious! I not only got a delicious croissant and coffee. I left with a skip and my step and ready for my day! read more

Starbucks - Iced Brown Sugar Oatmilk Shaken Espresso - Coffee & Tea Near Me - Austin, Texas

I returned to Starbucks for my weekly pumpkin drink while it is in season and decided to try some sweet bread. The service was good and the woman behind the counter taking orders and making the drinks was friendly. I ordered a piece of pumpkin bread and a piece of banana nut bread. The pumpkin bread is really good. It's soft and very flavorful. The banana nut bread was also good and it was just as soft as the pumpkin bread. The nut flavor is strong and the banana flavor comes as an aftertaste. Both pieces of bread were good and a decent sized treat. read more

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Asked for light ice and they filled the entire thing with ice. Poured it into another cup and it was 4 ounces read more

Starbucks - Apparently this is light ice....got a whole 4 ounces out of a $7 drink. This Starbucks is miserable better ones within blocks - Coffee & Tea Near Me - Austin, Texas

Operation: This Starbucks May be one of the most well ran and operated Starbucks I've been in. There's ample seating for working included soft comfy chairs or regular chairs at a table. The STAFF! I hope the hiring manager stays the same forever because every single time I've come in here, they are smiling, very welcoming, and very communicative naturally. In the mornings before work, it's usually pretty busy and they have a dedicated person who is always very outgoing manning the drink station and calling out names and organizing the items. Often they will also just walk your drink and food out if you are sitting down. ***In addition, there's one, I believe manager (she's shorter, straight dark hair), who has fixed a couple mistakes they've made on my drinks, with OVER THE TOP customer service. Atmosphere: this location has a lot of business people in and out and working remote, along with a lot of kids from the community which creates a really welcoming safe environment. **Con: The ONLY con. The music is always playing pretty loud which makes it hard for me personally to want to sit in here and work myself. I think if they just turned it down a bit so the music was more of a background sound versus the overall focus, that would absolutely put this place at a 100! Overall felt they needed a good review because this Starbucks is amazing. read more

One of the most important aspects of any establishment is customer service. Customer service is what makes the difference in repeat business or losing busing to competitors. First impressions are important. The way a customer is welcomed and interacted with can make or break the experience. When I walked into this location, I was immediately acknowledged by the manager of this location; Tim. He not only greeted me with enthusiasm but had the same upbeat demeanor with each customer who came in. While every Stabucks is generally the same (same menu, almost identical layouts), the service is usually what makes people want to return. When I placed my order, I scanned the app on my phone and because my information is in my app, I didn't need to give my name, etc. as the app has that stored. This is the first time, I wasn't asked for a name for my order. I had no idea the app had an upgrade! The drink wasn't so stellar but the service rendered here would warrant a return visit. read more

Starbucks - PSL iced - Coffee & Tea Near Me - Austin, Texas

This Starbucks is located towards the back of a shopping center. There was plenty of parking, and indoor and outdoor seating during the Sunday late afternoon I came in. I ordered a custom Frappuccino with oatmilk and a variety of pumps and syrups. It was made perfectly despite it's extensive ingredients. The baristas were kind, and the cafe was clean and nicely decorated and maintained. read more

Starbucks - Interior - Coffee & Tea Near Me - Austin, Texas

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My husband and I visited this Starbucks while running errands. We ordered the iced pecan oatmilk latte and iced espresso. Both were well made and delicious. Service was friendly and fast. read more

I ordered a dragon drink online and went to pick it up. And to my suprise it was the mango dragon fruit refresher ,so I went back and asked if they could fix it. The lady didn't know how to make it, she was new and asking me how to make it and then when I finally finished she made me the same drink... They were pretty nice tho and good place. Don't let new employees make drink they don't know exist!! read more

I don't frequent Starbucks as much as some, but this location was good. I ordered online with no issues. Once arrived- Quick service and drink is As expected. Used my stars to get a free drink! I tried the Holiday flavor, and it was delicious. I'm happy with this location, thank you! read more

Starbucks - Saturday treat. Cafe misto - Coffee & Tea Near Me - Austin, Texas

THIS IS THE BEST STARBUCKS EVER!! The staff and management team couldn't be any nicer. They always read the room and are chatty with customers. The team is always courteous & professional. A++++ for this location, management & staff!! read more

I was in the neighborhood and needed a little pick me up. I entered and was greeted with a smile. I ordered a Honey Citrus Mint Tea. They told me how they make it and made adjustments according to my taste. They even told me they would make me another drink if I didn't like it. That's good customer service! read more

Starbucks - Honey citrus mint tea - Coffee & Tea Near Me - Austin, Texas

10/10 burgers, so tasty and crispy! I recommend very good stuff i fancy it do go here if you can

The baristas treat me like family. The coffee drinks aren't cheap, but taste great!. The reviews need to be 85 characters.

This is definitely one of the best Starbuck's in Austin. Since this Pandemic started I've been going to a bunch of different Starbuck's in a lot of places just to get out of the house. Last week one of my regular places was closed until 8 am unusually. I couldn't go through the drive-through as I was on my motorcycle. I went to another. It too was closed at 7:30, although the sign said it opened at 7. I went to a third location. Their Nitro Brew machine wasn't working, so I couldn't get my drink of choice. Not only that, no one at this particular store knows where the pepper is. I like pepper on my egg bites, but they don't "have" it at this store. I guess with all the issues going on in the world today this is a high class problem. That was a very disappointing Starbuck's day for me though. This store is special due to the terrific staff there. There's one Barista, Jeremy, who's just amazing. Not only is he really nice, friendly and funny, but he knows everything about all of their drinks and food. They always have pepper and anything else I want or need. When I mentioned how nice it was that they had pepper, he gave me a few extra packets in a bag to take with me. Very refreshing and fun to see someone who takes such pride in doing a great job and truly enjoys interacting with his clientele. read more

I really enjoyed my visit to this location! All of the baristas were extremely friendly and nice, the service was quick considering there was only one person manning the bar. I love the layout of the place: it's extremely spacious! As soon as you walk in, there is an area with only couches for some relaxing. The rest of the layout has lots of open space, tables seating 2, 4, and more! Extremely clean read more

This Starbucks has good drinks and quick and friendly service. My favorite drink is the iced caramel macchiato.

About a less than a week ago now I had gotten a drink here for my free reward. It was the pink ombré drink. Something I never had but wanted to change it up due to it being very hot outside. I took my drink to go and tried it in my car on the way to my appointment. I took two sips and was grossed out. My old army friend is a barista in a different state. She suggested I go back and they will make it right. I told her I already dumped my drink at my appointment. She suggested I either go back or email Starbucks Background:The employees were great at this location and always have been. I was never aware if I didn't like a drink I could ask for something else. I one of those people even at a restaurant I won't send food back just in case an employee is disgruntled and my food is their target. I did email Starbucks and they took care of everything. I also received a voice mail from the manager at this location. I haven't had a chance to call them back yet. I haven't had this type of awesome customer service in a long time. I will be a Starbucks fan for years to come read more

BEST Starbucks in Austin! Great customer service, amazing drink crafting and clean environment!

I get your busy with mobile orders but please also prioritize walk ins. It took me 12 min to get an iced americano. That's unnecessary for Starbucks and one drink and there was only 2 walks ins, the rest were mobile orders. read more

I asked for a pink drink and they gave me a drink that wasn't the pink drink, they forgot the coconut milk :( oop- read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

Ordered a grande decaf iced americano. Barrista gave me a regular full caf but agreeably remade it when I observed they got the order wrong. Second try was decaf but watered down. The drink looked almost clear and tasted like ice water. When I pointed this out, the barista said she could remake it, but was starting to act irritated. 'Third try tasted and looked the same. Not wanting to have a big argument I poured the drink in the trash and left. read more

I don't like Starbucks at all. But I've known Ned forever and love him and his family. So three cheers and 5 stars for Ned. read more

This Starbucks is always pretty busy. If you are wanting to be in the peace & quiet, this may not be the place for you. A lot of friends, business partners, stay at home wives with their girlfriends chatting non stop. If you want to be in your own little world, bring some headphones or go across the street to the more quiet coffee shop. As for the drinks and service, it's never terrible and always typical Starbucks. The staff is chatty and jokes around which adds to the friendly, but loud, coffee shop atmosphere. read more

I never liked Starbucks until this location. Other Starbucks always seemed overpriced, impersonal, and poor-tasting. This location seems overpriced as usual but the service and atmosphere are worth it. The customers and staff are so friendly--it is like Utopia. This Starbucks has lots of outdoor light and even some outdoor tables. Their mocha was good. They put a little green stick inside your coffee cup. Unfortunately, its location deep inside the Westbank Market shopping center is a little inconvenient so I rarely come here. read more

Becca is amazing. Love seeing her in the mornings. Never had a wrongly made drink at this location. Everyone is so knowledgable and kind. read more

Starbucks - Open and friendly to all - Coffee & Tea Near Me - Austin, Texas

I like their lattes & cake pops but as far as anything else like service, timing and quality of food like breakfast- it always sucks. I asked for a receipt one day and they told me no they couldn't give it to me because their machine wasn't working. They're always out of something! You'd think that at 8am they would know that they should expect people to want food but apparently they never have enough. Tight space so it's crowded and cramped all the time. Very disappointed in this location and will always be going to the location near my work in Oak Hill. They're always fast and have everything and their service and quality is always on point. read more

The employee Wyatt made me and all my friends drinks and they were absolutely superb.

It's true, this is the best Starbucks in Austin. Very fast and friendly. My latte couldn't have tasted better. Everyone who works here is very nice, sweet and have patience which isn't usually the case around town. It's worth drive if you want to escape the downtown locations and I can see myself studying here again in the future. read more

I ordered the frothy cappuccino and was shocked how bad it tasted seems like it had some kind of soapy taste. I threw it away in the garbage can heading to GNC I the shopping mall. I wish they had better tasting coffee like they used to. How I long for wonderful coffee. Seemed like they going downhill. While I was there another women also complaint about her latte. My favorite was the Skinny pumpkin spice latte which was a favorite for me but seasonal. I now go to other coffee shops in Westlake but not this location.....very disappointing. SO SAD :( read more

The products sell themselves but it's the service that sells the business. This place is inconsistent with which of the products they have available lately so that has been a turn off. It happens. But what is more disheartening had been the service lately. The folks working the window have been bland. I think I will take a break from this location and probably the brand all together. Besides, the pumpkin spice craze is not my style anyway. read more

I visit Austin roughly once a month and come to this Starbucks every morning that I am in town (my company's office is across the street). I order the same thing every time and I am probably the only one who orders it in this area -- an iced cappuccino -- which I should point out, is an actual Starbucks menu item. However, I assume it gets ordered very rarely outside of the east coast. When I am traveling on the east coast, nobody questions the drink and everywhere else they kind of look confused and I have to explain it to them. At this particular Starbucks though, I have managed to have Becca take my order the last three times I have visited and she always makes me repeat myself. Then when I explain that I really do want an iced cappuccino she gets all snotty and poor attitude. I'm really not sure why all the attitude when I order my coffee but evidently she has something against iced cappuccinos... Update: 08/17/16: I have been in roughly a dozen times since my review above. I no longer drink an iced cappuccino and instead drink a strawberry smoothie. I must say however that I have seen Becca on many of these visits and she has been nice, smiling and with a great attitude. Maybe I just caught her on a bad day previously? read more

The baristas at this location make an effort to get your name and order right. The store is comfortable and larger than their previous location in Barnes & Noble bookstore. Lots of tables for tutors, meetings, and conversations. One Long community table for large group. read more

This Starbucks crew is one of the most consistently upbeat team attitudes I've experienced. In addition, they are one of the most efficient Starbucks teams I've seen. Even when the place is packed, it rarely takes more than a few minutes to get your order. read more

Starbucks - 1st cool front of the yr- 60 degrees & hvy mist. Grande Americano! - Coffee & Tea Near Me - Austin, Texas

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I've been in several times, and each time has been very busy. The last time I went in, there was (surprisingly!) no line and two baristas - one behind the bar and one restocking. I picked up a premade tea and proceeded to wait an uncomfortably long time before I was acknowledged because the baristas were in the middle of a conversation with each other... and when one finally came to the register, there was no smile or greeting (or apology...) but just annoyance that I was there to buy something. I get that these baristas are probably dog-tired from AM rush but customer service needs to remain a priority! read more

It's true, this Starbucks location is the best. Sometimes I question whether I should be utterly ashamed that they know me by name, as well as my typical order (I swear I don't go there THAT often, I'm just a creature of habit and get the same exact thing everytime because I'm oh so adventurous), however I'm actually very thankful and I think it's an accurate display of the staff's friendliness and great service. Even when the line has been nearly out the door, the staff turns into Starbucks Oompa Loompas hyped up on espresso, and manage to churn out 15 drinks in about 2 seconds flat. Go here!! read more

This is without a doubt the best Starbucks in Austin. Which means it's most like the best Starbucks in the world....but seriously, This location is unlike any other. It's clean, welcoming, delicious, fast - everything you want in a Starbucks. I've never been to another store that's even come close to the kind of customer service at this one. It's really quite unbelievable...if you haven't been, or if you are unhappy with the quality of your current Starbucks, head over to Bee Caves. In the Randall's shopping center. It's worth your time. read more

These assholes think it's okay to call a coffee "chai" and serve it to someone with a coffee allergy. I had been burned before so I always check with the barista that I am getting the correct drink. This guy looked me in the eye and told me it was a chai, I take a sip and five seconds later my throat is closing up. It didn't make me feel any better that the staff then proceeded to blame me for the mix up. Excuse me, but I didn't stutter when I ordered a chai and the barista didn't stutter when he said my chai was ready, so where do you get off telling me I should have had my boyfriend taste the drink first? I shouldn't have to give a sip of my $4 drink away to make sure you didn't poison me. read more

Was at Starbucks @ Hwy. 71/Bee Caves Rd. on 12/07/18 around 9:50am. A dark haired woman with her hair pulled back in a pony tail and who had on a black Starbucks hat was working the cash register. A customer in front of me ordered a breakfast sandwich that was not wrapped and was behind the glass case. The woman employee working the cash register pulled the sandwich off the plate behind the glass case without wearing rubber gloves and didn't use the tongs. She then went back to handling transactions/money at the cash register! This was not only gross, but totally against food handling regulations! read more

I definitely like to go local when i can, but the service at this Starbucks was AMAZING! The Baristas were very friendly and they made sure to keep up conversation throughout my waiting period. Drinks weren't half bad either ;) read more