I only ordered a cup of dark roast. They had 6 staff working behind the counter, and it took over 10 minutes to make it. When I go to other Starbucks, they literally make my coffee right after I order regardless of people waiting for their drinks because it only takes a few seconds to make! And the staff are NOT friendly at all! This is not the first time I felt this way at this Starbucks. No smiles, very intense atmosphere from 8am on Saturday morning! No more visit for this particular one. read more

Starbucks - Coffee & Tea Near Me - Arlington Heights, Illinois

Ordered a drink with almond milk, but it was clearly made with a different milk. When you drink almond milk regularly, you can tell the difference--and your stomach can too. Alternative milk requests aren't just preferences; they're often for dietary or health reasons. Starbucks needs to take customer orders more seriously. read more

Stopped by on the quick to this location. Barely any parking which isn't fun. Not much space on the inside to sit. Staff was friendly but order took about 10 minutes to make. I ordered a grande latte and grande iced chai latte. They tasted fine just a bit to wait and there was only two people in front of me. read more

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I have been coming to the Starbucks for over three years since I moved to the area. It is super convenient as it is centrally located in downtown Arlington Heights. It is quite small, so this is not really a place to hang out or stay but there is seating outside during the weathered months. Parking is hard to find on the ground level however, there is parking underneath that that is free. Every time I come here the staff is super nice, so no complaints there and everything moves pretty quickly. It's a great stop in between shopping or even after a meal to grab a coffee or in between errands as well. read more

I have been going to this location since 2008 and have never felt so attacked and it speaks to the management by a woman there. I was speaking with a friend of mine. I have just left my ex husband and it resulted in him taking my home. The manager was so rude because she has never met me. I was verbally told to calm down and shut up and leave by a fellow customer. Instead of asking nicely and asking me to speak softer, the manager makes me feel like the other customer is in the right. She is clearly someone who hates women because she laughed in my face about how young girls like me are losers and that he was a long term customer. I don't think a long term customer matters. I have had a Starbucks gold card since 2010. That doesn't make me better or worse than that man. However it was clear she didn't care about me or my well being. She does not represent the Starbucks I know and should be assessed for her extremely unprofessional behavior of laughing (out loud) about how much of a loser I am. Besides that, the other employees were very kind. And, as always, the coffee was delicious. I ordered a venti hazelnut latte with oat milk. I have no interest in ever spending money at this location in DTAH ever again. read more

Good overall Starbucks. Fairly clean, but a little small in the inside. The wait can be a little long at time, but the drinks are good. 7.5/10 would recommend. read more

Experience is different each time but coffee always tastes just right in Starbucks! I never thought that it could get so much better than coffee from this location. Starbucks has got different styles of coffee-making methods that you have never tried before. I have been a loyal customer since I could remember, and I always enjoy their servings. Each time I want to grab some coffee, I always experience the same amazement as once did my first time. They have a variety of coffee selections and plenty of delicious food on their menu. I love the food they serve, especially the bakery and pastries, because it blends with any coffee or espresso on their menu. read more

Starbucks - a starbucks cup with a straw in it - Coffee & Tea Near Me - Arlington Heights, Illinois

Got deathly sick from a coffee from here yesterday. Ordered a peppermint mocha with oat milk. Clearly something was wrong with the drink because within an hour, and having eaten nothing else, I was throwing up and had severe stomach issues for the rest of the day. They were busy so they got sloppy and clearly not cleaning or ensuring the ingredients were fresh. Disappointed read more

I came here in high school so I have good memories here. So I am definitely biased. But I love coming here to feel at home again.

This Starbucks is great! The coffee is great, and the baristas are super super friendly. I have a dairy allergy, and a super sweet red/headed barista named Lia goes above and beyond to make sure that my drink is free of any dairy. Sometimes at other coffee spots it can be tricky with employees not washing the blender in between uses, but I never feel fearful when she is making my drink! Thank you to Lia and the rest of the baristas on staff here at this Starbucks for not only being super friendly, but being conscious of different dietary needs! read more

Starbucks - Iced caramel macchiato with soy milk - Coffee & Tea Near Me - Arlington Heights, Illinois

Usually my place to go but today my order was given to someone else. I had a conference call to get to so couldn't wait for another. Lost my money on this one. Bad start to the day. Next time I plan my time to order in line instead of on the mobile app. read more

Colin was exceptional. I do not come to Starbucks often, but I will now because of him. I ordered the wrong drink and he stepped up and bought the correct drink for me. I will be coming back. Colin is a great person and him working there alone makes this a 5 star Starbucks. read more

This is probably the worst Starbucks location ever. There are maybe 5 tables in the whole store, the layout is so awkward, line ups are a pain as there is nowhere to stand, and if you have a stroller you are SOL because it's hard to open the door and try to walk right into 12 people waiting for their drinks. Management here is always changing, right now he is nice enough, but there have been some rude and unfriendly managers here. Service is a crapshoot, it's usually slow and no one cares to know your name. I've tripped over their coffee shipments that are in the middle of the way right by their bathrooms, broken my toe and the barista didn't even acknowledge that maybe they should move the things out of customer way. There is no drive thru, parking is terrible, and an odd thing is that it says the disabled entrance is in the front, but when you go there, there are no automatic doors.... so how is someone supposed to get in without help? Anyhow, this Starbucks would benefit from moving to a different location and providing more customer service training to their staff. I go out of my way to avoid this coffee shop, even though I live on the street and usually enjoy the taste of Starbucks coffee. read more

This place is OK. It has a very good outdoor space that is not meeting its full potential. This is Downtown Arlington Heights - make the place stand out. Overflowing giant Groot garbage bins need to go from its current location within outdoor patio. read more

What's in a name? That which we call a Starbucks. A Starbucks by any other name would taste as sweet. Well that's not exactly how Shakespeare wrote it, but you get the idea. Starbucks delivers a consistent product that tastes delicious from coffeehouse to coffeehouse. Yes, I agree the brand brings people in, but in addition, the taste brings them back for more. Plus, that green and white designed cup is stamped in your mind forever. I tend to debate pulling over at this Starbucks, located in downtown Arlington Heights, whether by distance its the convenient option or not. The parking lot, that you must circle numerous times, for this Starbucks is a royal pain in my behind. I usually have to circle two or three times before possibly finding a spot. All the while, I contemplate just parking in the two parking spots reserved for California Pizza Kitchen's curbside pick up. I mean, walking in and out for my latte will take all of 4 minutes. How about a Starbucks curbside pick up, eh? There is street parking, although about the same difficulty to find a spot. There is also a large parking lot below ground where you may easily find a spot if you don't want to torture yourself driving in circles just so that you may park within steps to your frothy latte. As for the interior of this Starbucks, it is a small and somewhat cold environment. I do not find it an inviting space to study or get work done while you enjoy your beverage. Once the summer rolls around, I do find their outdoor seating area to be a nice spot to sit, sip, and surf the internet, or whatever your heart desires. read more

Starbucks - Via Ready Brew Refreshers (Cool Lime) with natural caffeine. - Coffee & Tea Near Me - Arlington Heights, Illinois

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This place is hit-or-miss. It's in a convenient downtown Arlington Heights location but parking is always a gamble. Also, if there is a line, expect to wait a good 20 minutes. If there's no line, power to you! No drive-through in this location. There's also not a lot of room to wait, so expect to be squished into a corner with all the other people waiting on their drinks. read more

My go to Starbucks the staff is amazing here they always have a smile on their faces and super friendly. They are quick and efficient and if there is ever a problem with your order they fix it with no questions asked. My only complaint is that it is very small and they layout makes it a little difficult with a crowd also the parking is very difficult with it being in a plaza with other shops and a movie theater.. there is an under ground parking garage but I don't really want to be parking downstairs if I am trying to make a quick trip in to get a coffee. read more

Quick service and good coffee is all I expect from a Starbucks, and that's exactly what I got here. Thanks a bunch guys!

Let me tell you why this is low key the best Starbucks in town: 1) the coffee is GOOD. And I never say that about Starbucks. 2) the baristas are the friendliest around! read more

First of all, I used to be a barista. I hate reading negative reviews because, HEY PEOPLE IT'S JUST COFFEE. Every store is different. Every environment is different. Do you know what it takes to make lattes? to be happy ? to pretend sometimes? to have a terrible manager? to have stress that you have to warm food, make coffee, mark cups, have everything not dirty in case the health department comes, condo bar clean... the list goes on. So now that I stated that then I would like to say I have been coming to this Starbucks for three years. I know the baristas inside and out. I have known both managers, although I prefer Amanda, that have worked here. They have never gotten my drink wrong. They have never steered me wrong with anything here. During their rush they get stressed because they are understaffed which is not their fault, it would be the managers fault. I love all of these baristas in the morning a lot. I recommend coming here, sitting on the patio or by the bar, and reading your newspaper. Anyways, best Starbucks i have ever been too. I have been to quite a few. Don't listen to the negative reviews about messing up a Chai Latte, maybe it was a new barista and she was struggling but they always give a free drink coupon here if they mess up and a new drink. Most stores barely do that. Remember, ITS JUST COFFEE! read more

This place is sweet. I come here to unwind 4 days a week after work usually. Great drinks. Nom Nom. read more

Starbucks - this cake pop is like an explosion once it goes in your mouth. - Coffee & Tea Near Me - Arlington Heights, Illinois

It's tiny, but the drinks are always good and the staff is always nice. There's free parking in the lot and down in the garage below - but be extra careful about where you park in the garage. It's not very well marked and some spots require a permit until 6pm. read more

Love this location! The people work hard, they are polite, friendly, and spirited. Today was the 4th of July parade downtown, and the shop got so busy. Their equipment failed, and they couldn't make the drink I requested, but offered to make something else, and offered to reimburse! Reimbursement was not necessary; they deserved their profit. I have gone to this location for many years, and it's one of my favorites, even in the toughest of times. Happy festive 4th to all! read more

Pretty standard Starbucks with fabulous way over-priced coffee.... There are 2 drawbacks to this place: it's size (tiny) and parking. Other than that - it's your run of the mill Starbucks. read more

This is, as pointed out by previous reviews, a fairly small Starbucks. It does, however, have a very nice patio during the warm seasons that centers you in the middle of the shopping and movie bustle of the plaza. The inside seating is for about 12-14 people and fills quickly. Their hours are later than most in the area, which I appreciate. Winter closing hours are 9:30pm through the week (Sun-Thur) and 11pm on Fri & Sat. The on thing that makes this Starbucks stand out against some of the others is their staff. They are always very welcoming and friendly and actually engage in light conversation. There is plenty of parking in the plaza parking lot, on the street and in the well lit garage located under the plaza. read more

Loved! Friendliest Group of employees who worked together in Harmony Best Ham and Cheese cross ain't for this type of place toasted perfectly warm to eat! read more

Very personable service. Honestly, I don't ever stop here, but I had a gift card and now I understand why people pay the extra cost for a large coffee here vs. anywhere else. Total matter of the level of service and quality of the coffee. Good stuff! read more

LYNN W MAKES THE BEST FLAT WHITE !!! Also she greets me with a great smile and always addresses me by my name .... read more

What is happening to this store?!!! Mornings aren't the same. Different people, awful service. Very disappointing. I would suggest trying another location before searching for a difficult to find parking space. read more

Starbucks - Still the best ice tea ever! - Coffee & Tea Near Me - Arlington Heights, Illinois

This is not what a Starbucks is about. Check in and out is pretty slow...the real bad part is if they don't have what you'd like the barista improvises and tries to make you believe the drink you are getting is the same thing you ordered. Unless, you call it he'll try to make you take it. In the burbs Starbucks are not too close together. However, In this case I'd rather drive the extra 2mi elsewhere Yikes! read more

This is the WORST Starbuck's I have been too. I may not like their coffee but I love their Chai tea lattes... ok it is a STANDARD ITEM on their menu... I don't know how they could possibly mess this up... but for the hundred plus times i have been to Starbuck's I actually RETURNED this latte and asked them to remake it.... REALLY!!!! I SWEAR!!!! And even after they made it the 2nd time, it was horrible!!! How could you possibly screw this up??? It is only the mix, the skim, & hot water and who knows what they did?????????? WOW!!!! definitely doesn't take a brain surgeon for this one.... I do want to be the type person giving '1 star' ratings because someplace has to be REALLY EXTREMELY TERRIBLE i think for that type of a rating....but wait MY STORY gets better than the bad drink.... ok soooo.... i ordered my drink, and was walking around the cute but not exciting downtown Arlington Heights... and it was about 10 min after i ordered my drink and left the store, since i was heading back back to Chicago, so i decided to run in to use the restroom, and my car was parked right outside the Starbuck's.... and keep in mind i DID ORDER AND PAY FOR MY drink, WHICH I BOUGHT THERE at that exact location for sure less than 1/2 hour earlier... well.... wow, i ran in, and my friend was holding my drink outside, and i when i was leaving the staff was actually yelling at me 'THANKS FOR STOPPING IN" "YOU ARE WELCOME" ..... OMG I was so appalled by this obnoxious behavior. Hello??? Even if you did NOT remember that I was just in your store... wow, did anyone teach these people any etiquette? Could they possibly consider the impression they were leaving on the patrons they had seated in their place of business? OMG I just was there ordering 2 drinks... and then I come back and they are literally yelling at me? So I am not allowed to use the restroom??? AND i did buy something there....Imagine the impression they were leaving... on everyone. And I am sure these people do not have any idea that bad word of mouth travels faster than a positive experience.... I have been to the Coffee place - Beaners ( I think, something like this, I can't remember) but it is on Dunton, in Arlington Heights as well...and granted they do not have a Chai Tea Latte that is compatible to Starbucks... the ambiance of this coffee house, and the sincere friendly service of the staff here would bring me here 100 times to 1 over the Starbucks one block away. And I will be sure to remember no matter how much I am craving a "venti non fat chai tea latte..." I will NEVER go back to that Starbucks. As a side note.... the indoor seating & size at this Starbuck's location is lacking considering its location. This has to be one of the smallest Starbuck's I have been in - but one of the busiest. There is a Starbuck's on Golf / Arlington Hts Road in the area, and if I am traveling to downtown Arlington Heights, and I was craving Starbucks, I would stop here and pick up my Latte BEFORE I made it to the downtown area. It is not even worth the aggrevation of dealing with the rude staff and the line. OR... if you have time, I would just go to the Starbucks in Downtown Barrington, I have never had a problem there, and they have ample seating if you are planning to sit and stay.... read more

They just can't get it right at this place. Maybe it's the constant traffic but the baristas just can't seem to keep it together. It's especially uncomfortable when they argue in front of customers. read more

So small...so very very small. Drinks-wise, this is no better or worse than any other Starbucks I've been to, but if you're planning on hanging out or getting some work done inside while sipping on your latte, you'd be best off searching for another option. Between the difficult parking (there's a free below-ground garage if the outdoor lot is full, but hoofing it from there to Starbucks can seem like more trouble than it's worth) and the extremely limited space (really, who decided that this would be a good design for a Starbucks in a busy downtown area?), the risk of not getting a seat may be too high to make specific plans to go here for a sit 'n' drink 'n' study-or-talk. read more

Great service. Great coffee love this place. The ambiance is great as n st as off very friendly. I would recommend visiting this location.

Why review a Starbucks? Because they are all different. I've always had good and efficient service here. The inside space is small, very small. Good luck finding a place to sit and hang out. The outdoor patio is large with many small tables, but little shade. That said, it is set back from the street and blocked from traffic noise by the building. There are even three park benches. This location is right downtown, near the train, theaters, shops, and restaurants. Parking is ample in the downstairs garage. Don't waste your time circling the tiny lot. Just don't. Great place to walk or bike to. Best Starbucks in the local area for outdoor hanging out. read more

The place is standard, staff seems nice, however, I feel like they are understaffed - this is the 4th time I had to choose to either wait for my order or miss the train. If you know your busy time is every day at the same time- perhaps add more staff members so the service does not suffer. read more

The morning Barrista are great especially Amy,the place is too small, need to expand or move to larger place, There heaters is non existent, their air conditioner is alway on, you freeze in the winter, told the barista to put the heater on, was told it was control by headquarters, that is the most stupid answer to give .how can headquarters in Seattle control the heat in Arlington Heights Il. One barista told me it is hot by them so they keep the air conditioner on, what need to be done is put one system for the barista and one for the customers so the customer don't freeze . What also need to be done is have the Batista sit where the customer sit by the coffee bar area with short sleeves shirts so they feel what the customer feel. Starbucks makes a lot of money here and should try to make the customer comfortable. read more

Very disappointed with the Green Tea Latte. It has been my favorite and only reason to go to Starbucks. I ordered it in other locations and had been very satisfied with it. The barista from yesterday afternoon must be new??? Dumping a load of matcha that the bottom looked like science experiment. Tried to stir it more but tasted really bad. My stepson asked me to get a vanilla frafaccino and it looked a snowball cap with vanilla bean at the bottom. There's no coffee! Just taste like a plain vanilla smoothie! The worst thing is they are not busy and it's 445 in Sunday afternoon 07/30/17. She didn't even give my receipt or change. Very unfriendly and she doesn't even know what's the price of the Gummi Bear Mojitos. What a joke! Not even mediocre at its best. read more

Starbucks is Starbucks. My drink is always consistent but the space itself is lacking. The layout is horrible and when it gets crowded, it's impossible. If it's too crowded, I don't even go it. I have also seen other people walk away as well. In top of that the service is usually slow which makes it all the more just bad... It's a shame because it's got a great location and could be so much more. read more

The customer service here is the BEST! Mary, who was at the register taking orders, was prompt, cheerful and 100% accurate, something that's not easy with some of the more complicated specifications customers give. She made suggestions, repeated the more specific orders and always had a smile on her face and a pleasant manner. read more